Women’s Imaging Center

My 3^rd appt with them in 2 months and I will now not return. They ask you to arrive 15 min ahead of your appt and I made it just at my appt time (2 year old in tow can sometimes not work in favor). I wasn’t sure it was that big of a deal since I had been there 2 weeks prior. After I had ben there for 10 minutes I was told they were running behind and that they wanted to move me to 1. Not ok. They said they could try and get me in so I waited for 30 minutes and then was told it could be another hour. Had to cut my losses and leave. They took the 11:30 scan right on time so I was bumped so they could get back on schedule. I will now find a new center that doesn’t put patients through this BS.

Ugh! So I love this place — everything about my previous review remains true. But then my bill came. GAA with this new insurance! Make sure you can find out what you are going to have to pay, because if you are on the new deductible program that many are doing (we’re with Innovation Health/​Aetna), be prepared to get a $ 600 bill for your 20 week ultrasound. UGH. I called our insurance and they said there was a premium associated with this facility being located in a hospital.

The staff was friendly and very efficient. We had hardly any wait between arriving, getting registered, and being brought back for the ultrasound. The entire staff I dealt with was very professional, calming, and respectful of my wishes not to know the gender of the baby.

REALLY disappointed today. My doctor encouraged me to go to this place rather than the radiology places I’d been in the past for a mammogram and sonogram. I was pleased that I was able to schedule them rather quickly, and back to back. I am always put off by being asked to come early so that I can do my paperwork without making them late… and of course, I was asked to come at 245 for a 300 appt.
I was there at 235. The registar didn’t even ask me to come back to her desk until 300, and I stressed that I could not stay past 4, as the scheduler assured me they run on time and I’d only need to be there until 4.
At 330 they called me back for the mammo. I reiterated my concern and stressed I had to leave at 4. The tech was pleasant but acted like it was none of her concern. At 350 they asked me to wait in the waiting room so they could show the doc the pics and see if we were done. I was very annoyed at this point and said, «So I guess I won’t get my sonogram today. Very frustrating!» She asked me why I needed to leave. I told her I didn’t ask why she was running late and I shouldn’t have to justify to her why I am unwilling to run late. I pointed out that if I was running late I would be told I had missed my appointment, and likely been charged a fee for it (although I do not recall seeing anything in their billing agreement that said that, but I do know it’s common practice in many places). I added «and providers should be held accountable too!» She put her hand on her hip and said «We’re not McDonalds, we don’t work that way. We don’t just run you through.» I was ticked off. I wanted to smack her… but I didn’t… I dressed and left without speaking to her again, stopping at the front desk to let them know that my films needed to be mailed. They didn’t want to do that, but could tell I was highly agitated so they didn’t fight me on it, and agreed to do that.
Ugh. Very very disappointing experience.

Frustrating experience. Would not give me a complimentary 4D voucher just because my very first 20-​week scan was with a different center. I feel that there is no good LOGICAL reason why it makes a difference if I’ve been scanned at a different center or not, so long as you can see the baby’s anatomy why do they HAVE to be the very FIRST center to scan you? Couldn’t talk logical sense into the nurse, looking elsewhere.

This imaging center is fantastic. I’ve been here four or five times for this pregnancy and I am always happy with the service. The receptionist is friendly and helpful (whether you’re in person or calling in), the nurses that check you in are efficient and personable and the imaging staff is superb. I know that if I ever need an ultrasound or sonogram, I’ll be coming here.
They’ve also been great about scheduling last minute appointments when possible.

This is a great improvement over the old Imaging Center. The atmosphere in the waiting room was definitely more positive than the old one and the staff is lovely.

A very pretty facility, the hospital is now providing a comfortable accomodation focusing on women. It features soft beige tones and locking clothes closets and waffle-​fabric «gowns» for use by outpatients. In the waiting area, there is a small playroom for children and two large television screens. It is cheery and bright compared to the old imaging center facility. Too bad mammograms themselves haven’t changed at all.