T-Mobile

My daughter and I went in the Reston store the day before the storm of 2016 and the reps that are there now are totally awesome. I went to that store in December 2014 and vowed never to step foot back in there ever again, but that’s where my daughter wanted to go because it was the closest store to her job. I’m so glad that we went in that night and had the pleasure of being helped by Rafi, the manager and Nick. They were the best, very knowledgeable about all of their products, helped put screen savers, Otter boxes on, explained in detail how our family plan worked with the new jump program and just helpful with everything overall. We left with 3 new Iphone 6s Plus’ that night. I will always go there for service as long as they keep reps like Rafi and Nick.

Horrible horrible horrible service!!! 2^nd time ive gone in to this location… and both times as soon as i walked in the door noooooo one said hi or asked if i needed help. I even lingered a bit in the store and still no one asked if i needed help. They need to retrain the staff or hire people who actually understand customer service! The tmobile store in dulles town center mall is amazing, best customer service there! If u need to go to the store then do NOT go to the one in reston. GO TO THE ONE IN DULLES TOWN CENTER!!!

Typical phone store, where they want to tell you everything they cannot do. Buying the product was no problem because a manager helped me with my issue, so he went above and beyond in helping me out in anyway possible. However when I returned because the product had an issue I had three employees tell me everything they could not do for me. The funny thing is that I asked to speak to a manager, they said a manager would not be able to help me with my issue. Then when I asked if they could please make an exception and help me they said «well we can’t do anything anyways, this is an issue we would need a manager present for.» At that point I knew it was hopeless and left the store. Also one guy even told me «well it’s your fault because you wanted that phone case!» Ridiculous…

Excellent service. Affordable prices!

Switched my phones to T-​Mobile because I was tired of paying overage fees to Verizon. Paul was very helpful in transferring data, etc. Went back the next day to exchange the new phone due to my error in selecting the wrong color. Rafi, the manager, was very understanding and patient. He even waived the restocking fee which I clearly expected to pay. That’s a great start to my relationship with T-​Mobile.

I’m not a fan of this store, anymore… When I was there a year ago for a new phone, I had a great customer experience; the staff was pleasant, patient, and knowledgeable, and I honestly enjoyed being there. it was almost as if I was hanging out with a friend, I think the guy that helped me his name was Tim.
I went into the store this past week, and there were more reps than customers in the store, yet I was still waiting 10 — 15 minutes to even be acknowledged as a waiting customer who had not been helped yet. DISCLAIMER: I am not the most tech savvy person, so I had a few questions about each phone and what would be the best fit for me. But I don’t have thousands of mindless questions, nor am I a difficult customer by any means.
While talking to the rep, who shall remain nameless, it was pretty evident that he had better things to do and he was visibly irritated that I was bothering him (how rude of me!!). So I said «thank you, I’ll think about it and come back». I came back yesterday, purposely avoided that rep and met with another rep, and spoke to her about my issues with my current phone and what would be a good phone fore me to replace my current phone with. While she answered questions I had about my service plan, when it came to «what kind of phone should I get» (a question I ask anyone), her response was «I don’t know… it all depends on you…» And that was is!
My reason for asking that question is for a sales rep to tell me about a phone, any phone, hell sell me the phone that you have in your hand right now! But somehow that cue was missed. I prodded more by asking about the phone that she has and why she likes it, and her response was «I’ve always had an iPhone, I just like it…» Again, nothing more, nothing less. During this conversation, the «I can’t be bothered» rep from last week was within earshot of our conversation and still did absolutely nothing to help the poor girl make a sale.
Please forgive me for being difficult, but it’d be nice if I could get a sales rep to «sell» me a phone, or at least weigh the pros and cons of maybe two phones with me. So much for going to the store that’s around the corner from my house, I’ll try the one over by my job. Wish me luck!

Great Place. ask for Tim. That dude is super nice and he knows his stuff. He helped my father in-​law and his best buddy get the Two line family plan for $ 100.00 with unlimited everything. He provided excellent customer service.

Took them three time of me having to go there before they could finally address my issue. Every time I was there, they told me they can take care of my issue and made me wait for a couple of hours before telling me they cant do it. On top it all, I got attitude from manager, Rafi, despite it being a screw up on their end.
These people need to be retrained on communication and how to run a cellphone store.

Store was clean and the reps were real nice. They were able to answer all my questions and assist me despite their slow computers. We put our preorders in and hopefully all goes well, but William was real nice and professional! They were also very nicr and apologetic bc of the long wait. :-)

Your job is not difficult enough to justify the 1 hour I spent on the phone with customer service to cancel the order you placed for a 16gb iPad air when I asked for a 32gb iPad mini. Good luck at NOVA.

I’m really hesitant to rate this store, because by all accounts I had a pleasant experience. I walked in, frustrated with Verizon, and wanted to transfer service. They were not as pushy of salespeople as the Verizon store was (having just come from there). I said exactly what I wanted and the team member (Tim, I believe) was very helpful. He was laid-​back and informative, tried to get me the best deal. He was honest about the Nexus 5’s markup as well. Overall the transaction was fantastic and I walked out with a great working phone.
T-​Mobile itself is a great company. I was with them for 8 years before having to switch to Verizon for work for 2 years, then immediately switched back when I could. The coverage in this area has been fantastic.
However, when filling out the application, I asked specifically if the credit check was hard or soft. I have excellent credit but recently moved, so I didn’t want another hard hit. The team member assured me (more than once) that it was a soft credit check that he was performing. I agreed to it.
Now I have an alert that a hard inquiry has been made. It’s not bad, but it was not what I was told was happening. A hard inquiry is completely different than a soft. So, while he was honest about everything else, this was a complete lie to me. This changed my perspective of my in-​store experience. So, I just wanted to make sure other consumers knew this caveat before they switched. Otherwise I recommend T-​Mobile above the other companies.

Manuel «Manny», the go to guy… great customer service … He was great guiding me through what I I need to do !!! Totally recommend this Reston office !!!

They are very nice. The manager is superb with his service., thanks Michael for your time and patience. We will definitely switch to tmobile from Sprint.

Okay, so there wasn’t a listing for T-​Mobile corporate/​customer services so I chose the closest location.
T-​Mobile coverage is superb! I have never dropped a call and have been a customer since the beginning of 2009.
The phones/​plans/​services/​rates are very inexpensive compared to other wireless providers.
I have never had a problem when speaking to a customer service representative. The CSR’s are always willing to help and they really do understand your question.
I LOVE LOVE LOVE LOVE T-Mobile’s online customer chat. It is so convenient especially when I am at work.
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I have also been to this location, to upgrade my phone. The representatives are always helpful. There is also a kiosk to pay bills at this location.

I’m a landline person. I wasn’t getting my money’s worth from my $ 35/​month for Sprint, so I bought a really cool unlocked GSM phone in Mumbai for about $ 100 and brought it in to the T-​Mobile store to activate service. The SIM card costs $ 10 which includes 100 minutes, then for another $ 100 I bought 1000 minutes which are good for a year. When the year is up I can roll over those minutes for another year by adding some money to the account. I figure the phone will pay for itself in about 3 months. The T-​Mobile guy was very helpful and even transferred my contacts from my Sprint phone to the new phone.
I’m also pleased with T-Mobile’s coverage and voice quality. Obviously a prepaid plan like mine is not for everybody. Also, I sure don’t want to say anything bad about Sprint since I live in Reston, but it just wasn’t the best fit for me (plus I HATED my phone!)
One of the things I like best about my spiffy new phone is that I don’t have to pay T-​Mobile to transfer photos from my camera to my computer. I can use bluetooth or a USB cable for that purpose.
BTW, Amazon also sells unlocked GSM phones. You don’t really have to go to India to buy one.