Rostami Oculo-Facial Plastic Consultants, LLC

First — the services provided were quite good, effective. However, the customer service is lacking. I went the first time and waited for almost 20 min with NOBODY being at the front desk. I heard two women talking about kids and small talk so someone was there. 5 min after I was supposed to be seen, I call out «Hello» and I get seen.
My follow up appointment was one in the same. I got there 20 min early thinking I could maybe be seen early to get back to work. For the entire time, they gossiped about how to get out of jury duty, paleo diets, ear infections, etc. They could at least close the window if they’re going to behave that way. 5 min after I was supposed to be seen, I interrupted their gab session to simply ask if they were running behind. Yes, I’m told. So I left. I got a call from Sheila saying she was sorry I left. Not that she was sorry for that bs. She said she wanted to take a pic of the results. There is no freaking way. I told her that I was told it would be additional time, as they were behind so I left. Sheila said that wasn’t the case that she just finished with a client and «was going to come get me.» Ok. I was already half way down the road when she called and I wasn’t about to turn around. She tried to get me to say I was happy with the service. I was very clear to say I was happy with the results of my procedure, not happy with the customer service.
If one of the visits was like that but the other was on-​point, I would consider a more positive experience. But consistently, they were standing around gabbing. At least the second time there was someone at the front desk.

Saw her for a procedure on my eye, required minor surgery. It was a great experience from start to finish. The staff her in office and the staff in the surgical center downstairs was professional and courteous. I would highly recommend them.

I don’t know about you, but for me, I’m a little nervous when it comes to needles — and doubly so when their target is my face. But let me tell you that Dr. Rostami’s «expert injector» designation is well deserved. She has a very calm and professional manner that set me at ease right away. And my procedure was a near painless as it gets. Better yet, the results were exactly what I wanted. Furthermore, her staff is equally professional and welcoming, making my entire experience at Rostami OPC top notch. I will definitely be back.

Hands down Dr. Rostami is the best in the area. She is extremely knowledgeable, accommodating, honest and dedicated. She doesn’t beat around the bush or push things on you, she is genuine and compassionate to her patients. The staff are all professional, friendly and very helpful as well. I highly, highly recommend Dr. Rostami to anyone and everyone — especially if you are looking for any cosmetic procedures and eye surgeries!