iFix Cell Phone

I was relieved to come across this shop. Initially took my iphone in for repairs at the Apple Store in Reston, VA only to be told it would cost me $ 279!!! After some research and great Unilocal reviews, I reached out to this shop, and they quoted me a $ 29 diagnosis and would charge for repairs, as needed. I had some concerns about the usability of my phone b/​c it just completely shut down, went ‘dark screen’ and couldn’t even hold a charge. When they looked at the phone initially, they assumed it was my cracked screen that was causing the problems and that they would diagnose and call before additional charges. Upon further inspection, it turns out that the phone was completely destroyed (bad motherboard) and as such, the shop called to relay the bad news that it could not be repaired. When I picked up the phone, they only charged me the $ 29 diagnosis — let’s be honest — most places would try to sell you the farm and make you believe that they are working in your best interest to try and restore your phone. Not these guys — they were straight forward, quick to communicate and extremely fair in their service. I would recommend anyone in the Reston or surrounding areas utilize this shop for any cell phone diagnosis/​repairs! Great Job!!!

I was really relieved for this place, a lifesaver fixing my phone after I mistakenly messed up not one, but two apparently critical components. A $ 41 set back for me mistakenly thinking that replacing an Iphone battery would be easy. Nope! Stick to the pros for this one. For me to attempt, it was a failed 2 hour micro surgery. For the pro in this shop, in under a half hour my phone was back up and running with working parts.

This place great to fix anything. Good and fast service.
I strongly recommend others to go this place.

This place is trash! They never fixed my iPhone, just kept me waiting for weeks. Very cocky attitudes. Never gave me a straight answer on when my phone would be fixed. I cant say 100% for sure however I think they looked at my emails– few times ones that should have been «unread» were listed at read. I would rather throw my phone into Lake Anne then deal with that company of incompetent A-​Holes again!!!

Cracked my screen and messed up my LCD screen on my iPhone 5s. Called and made an appointment for the same day and they were able to repair my phone in one hour. They also installed a tempered glass protector and recommended a new case for my phone. Fast, easy and reliable service!

I brought my son’s very broken IPHONE 5C to Ifixit at 1200/​noon on Thursday. The very nice gentleman advised it would be about an hour maybe less to complete the work. I returned at 1:15 to find this phone they «fixed», seemed brand NEW! This was a word of mouth reference from a co-​worker. I took my chance after having the WORST experience with a totally different company. This was nothing but the best service. I also purchased a shield (they put on for me) a charger and a case. All for less than any quote from any other place. These guys do AWESOME work and for that my son had the best 13^th Birthday ever. Thank you IFIXIT, I will see you soon with my other devices.

Below is the review I had originally written, but I felt that it needed some revision.
As you can see, I had a very bad experience. But having worked in the service industry before, and having owned my own business-​I know that bad experiences do happen. More importantly, is how they are handled.
After hearing about my situation the owner, John, called me and was apologetic, and did the best he could to fix what had happened.
I wasn’t able to get my phone fixed last night, so after I talked to John I took it back to iFix, and they put a new screen in, and my phone is working very well.
While bad experiences with a business can ruin your day, and waste valuable time; I feel that my poor experience was dealt with extremely well, and based on the other reviews, the work they completed on my phone today, and the immediately improved customer service, I am happy to raise my review to 5 stars.
Original review:
Worst phone repair experience I have had.
I have an iphone 5s and the screen cracked about a month ago, it cost me $ 89 to fix it, but last week I dropped it on my carpeted floor and the screen popped out, making the screen go black.
So I called them this morning-​he said if it was just a simple disconnect it would be a maximum of $ 50, but if it was the LCD it would be $ 109 (I didn’t know why it was that much more the second time), so I took it by, and the person there said that he would check out the problem and be SURE to call me before they made any repairs, because I didn’t want to spend the money if it was the LCD. He said he would call me in the next hour or so. I never recieved a call, so about 2 hours and 40 minutes later I called them and he said «We fixed it, it will be $ 119, but I could discount it to $ 109 for you», after I had absolutely made sure that I want to be called before they did anything. So after all the miscommunication and the fact that my screen popped out AFTER they put a new one in, the only thing he offered was to put my old, broken screen back in.
Needless to say, I am incredibly displeased with this-​the price, the customer service, and the work that they did. I wasted valuable time going back and forth from work, and spending work time on the phone about this, which is not acceptable. He put my old screen back in, and I have to pick it back up and I am going to take it to iCell and Repair because they are doing it for $ 75.

I called and came in. They told me it can be done in 30 minutes. I gave them and once they possession the phone they told me 2 hours. I came in two hours and he was like give me 30 minutes more. Here I come in 30 minutes and still not finished. He is accepting other customers and Very Unfair at all. I am sitting now at coffee shop waiting for the disorganized unfair minded fix shop !!! … never recommend this place even to the devel.

Replaced smashed, screen and blacked out LCD on Samsung S4 under an hour! I am extremely happy with this place.

Apple refused to service my Ipod Classic 7^th Generation because that model has been discontinued. (in my opinion the classics are still the best iPod they manufactured). Luckily I found iFix and they got my Classic up and running for a very reasonable price ($ 60 for battery replacement and labor).
I was happy with the service I received and even happier that I get to keep my ipod Classic for longer as new ones on the market are selling for as much as $ 600 and more on Amazon and Ebay.
I may be bringing another broken iPod in soon for repair. Thanks iFix!

Got my iPhone 6 screen replaced in under 2 hours on a busy Saturday. No appointment. So nice to walk in and get phone fixed vs waiting 4 days to get an appointment at the Apple Store. I called many stores and this place has the best prices too. Same fee as the Apple Store. Can’t go wrong.

Fast and reliable service. Had to replace my iPhone 5s screen and they got it done in 30min and for $ 79.

Bad customer service. Have to wait forever on the phone or in person.
Bad fix. The phone did not work.
Don’t go there to get anything fixed.

Replaced a broken screen on my nexus 5. They had the parts on hand and had it fixed within 2 hours. Price was very fair, much cheaper than a new phone!
I’ll be back with any other phones that break.

I’m not going to lie, I had doubts. I was scared and called every other place in the area. iFix Cell Phone definitely had the best price. My Samsung Galaxy S5 screen was absolutely shattered; I had glass shards coming off left and right. I brought it in and they were done within an hour.
The screen looks BEAUTIFUL. Looks like a brand new phone! Even gave me some sound advice on how they rank their screen cases. I’m thoroughly impressed with their professionalism and how FAST it was fixed. I would recommend calling first to make sure they have your phone’s screen in stock, also.
Would recommend to anyone/​everyone.

This place is a godsend for dealing with one of life’s «oh sh.» moments.
My first one was water damage after I had dropped my iphone in the toilet. I called in a panic, was told *NOT* to turn it on for any reason and bring it in to see what they could do. They returned my phone as good as new.
About a year later, I shattered my screen. Didn’t even panic, just went to Ifix and they fixed it in less than an hour.
Prices are ridiculously fair compared to Apple without having to deal with the madness. Great customer service. No complaints!

Came into the store on a weeknight at 6pm. Phone was fixed within 45 minutes while I enjoyed a cold beverage at Kalypso’s :) Great experience. Fair price. Professional.

I dropped my I phone 5S and shattered the front screen in the evening, and wanted it repaired as soon as possible. I emailed IFIX and was contacted first thing in the morning with an appointment that day. My questions were answered via email, including price and appointment. They were incredibly helpful, very reasonable, knowledgable and quick. They did a great job.
In 45 minutes, I had my brand new screen and, added a tempered glass screen protector as well.
I would highly recommend IFix. They are great!
Thanks again.

Top-​notch service and speed! Joel helped me recently with my iPhone 5S. He replaced the glass and repaired the frame in less than an hour. He was professional, courteous, and helpful. In fact, I hadn’t noticed the frame damage before he pointed it out, but it was a needed, inexpensive correction that will better maintain my phone’s new glass. Great location, too! Definitely a plus to have a delicious Greek restaurant just a few steps away.

Cracked screen on my iPhone 5S. Brought it in, and John replaced it in 20 minutes, while I ran out and grabbed a cup of coffee. This place is great!
Rob (Herndon, VA)