Honda Automobiles-Kolbe Honda Service

I just wanted to give a big shout out to Richard Sugarman, Service Manager of Kolbe Honda Service in the city of Reseda, CA. We have been customers of Kolbe Honda for a long time and Richard consistently provided us with an excellent customer service, he was always there and made our day and our visit a great experience. We always feel confident whenever he handles the servicing of our cars because of his long years of experience and great knowledge of the business. Kudos also to his crew members who are courteous, very professional in doing their jobs and they take care of business promptly. We are really blessed to have our cars serviced by Richard and his team. Thank you so much, Richard. Thanks to all of you, guys!
Juan and Julie T.

I bought my civic at woodland hills but since kolbe is blocks from my house I decided to give them a shot. Coming here for an oil change is wayyyyyy cheaper than any Honda dealer and jiffy lube. At jiffy lube u can pay $ 70 for an oil change (my car needs full synthetic oil). N I have never paid more than 50 $ here. Usually right before its time for a service. I get a coupon in an email for a $ 40 oil change which adds up to $ 46 after tax and everything (can’t get any cheaper than that :). I have brought my car here at least 3 times. N all three times I haven’t had a bad experience. The staff is great. I believe Richard attended me the first time I came. And I gotta say great customer service. He is even really good wt kids. I brought my 4 year old wt me. N he was talking to her n making her smile while he took care of us.
The wait limit varies. I ahev waited the most a bit over an hour. To a quick 20 minutes.
They let u know what services are recommended but aren’t pushy in up selling u like all the other guys. I highly recommend this dealership for service

These guys in the service department are by far the most personable guys I’ve encountered at any Honda dealership. I purchased my car from Culver City Honda and unfortunately my car came with free maintenance for a year and a half. For that entire first year I dreaded going to get my car serviced because of the horrible experience I had while purchasing the car and the experiences that continued thereafter.
I recommend everyone get their cars serviced by these guys. Great attitude, helpful, and friendly staff. Keep up the positivity, guys!
Glad I found Kolbe Honda on Reseda :)

This was my first time visiting Kolbe Honda service center. I just came in for a routine oil change. Bob was my Service Advisor and he was very professional, and funny. He did a great job making me feel welcome and sharing the history of the dealership with me. The oil change was performed quickly and the waiting area was very comfortable. I will definitely be coming back to Kolbe Honda for my service needs.

New Year’s Day began with my power steering pump blowing. I knew that if I took it to Honda on the 2^nd it would cost a lot, but I never imagined it would be THIS much. I drove my Honda Accord to Kolbe on the morning of Jan. 2^nd and told them what the problem was. They proceeded to opened the hood and the service guy say «well it’s making that noise because the power steering fluid is leaking and it looks like somethings wrong with the power steering pump.» No shit Sherlock, I just told you that. So they warned me it could potentially take 3 days to fix because they wouldn’t be able to get the parts till Tuesday. They would call me when they figured out the extent of the problem. So I went about my day waiting for a call, while waiting I did some research on roughly how much this would cost me. Noon still no call. So I called… after minutes on hold I was told «the guys» were just getting back from lunch he would call me in 15 minutes. More than an hour later I get a call from telling me that the Power Steering pump needed to be replaced along with the suction hose & clamps due to the fluid leak, Tensioner and Tensioner belt needed replacing because of damage caused by the leaking fluid, and the reservoir & cap needed to be replaced as well as the fluid. All this was going to cost me $ 1750.but wait! He would give me a 10% discount because he knows how expensive it is so it would be about «$ 120 off». First of all the total for the work was WAY more than my research indicated it would cost, second of all 10% off is not $ 120… I quickly ran to pick my car up because there was no way I was going to let them fix my car for that crazy amount. When I picked up my car they proceeded to tell me that I wouldn’t be able to get genuine Honda parts at any other mechanic and blah blah blah. I tuned them out.
That Monday I did some calling around and found a few mechanics who told me it wouldn’t cost more then $ 550. OVER THREE TIMES LESS THAN WHAT HONDA WAS GOING TO CHARGE ME! And here’s the kicker… The mechanic I went to gave me genuine HONDA parts! AND it was done that same day… not 3 days later! So Kolbe Honda, you have official lost a customer.

I brought my car to the Kolbe Honda service department by way of recommendation from a friend. Richard checked me in; he was friendly and knowledgeable. Even though I was only bringing my car in for a recall repair, Richard was very thorough writing up my repair order and explaining everything in detail. He even helped arrange a rental car for me while my car was being repaired. Richard took what is normally a dreaded experience for me and turned it into a pleasant one!

It is a rarity to feel a sense of both comfort and trust with an auto repair service but these guys are the real deal. Getting your car repaired or serviced can often be a taxing and draining experience, but the men and women at Kolbe give you a sense of community and service second to NONE. All of the folks are capable and wonderful. Ask for Lee, he’s a class act.

I bought my very first brand new car from here back in 2007. 168,000 miles later my car is still amazing, the dealership is always friendly, they don’t make me feel stupid for questions I feel are silly but necessary and they handle any recalls wonderfully!!! I get a loaner car and go on about my day with ease until my car is done. I would recommend this place 1,000%

Service advisors are rude. Probably because they deal with annoying people all day. But they’re very rude nonetheless. But they should remember it’s not the customer’s fault that they work where they work.

They do not take as long as other Hondas I’ve been to and the service people are really friendly and they have a awesome coffee frap or hot chocolate machine to use while you wait

I cannot stand getting ripped off when I take in my Honda for service. I keep my car well-​maintained and it always seems to cost over $ 600 every time I get an oil change!
Reluctantly, I went to Kolbe Honda expecting the same treatment — surprise! I met Lee Moss, who went through all my receipts and made a written summary of all repairs I have had. He was courteous, kind, and knowledgeable!
I have finally found a dealership I can trust-​I am a happy and satisfied customer at Kolbe Honda!

I really don’t like going to dealerships for car service/​maintenance (an oil change pretty much) but since the last two cars I bought were brand new I’ve sucked it up & dealt with some of the over inflated cost & labor fees because in the back of my head I know they work on my type of car all the time so they’re pretty much experts on what they see & deal with everyday, and while my car is under warranty I’d rather come to the actual dealership service department since they know what I’m covered for.
So I’m here for my 30k maintenance (still a basic oil change with a few filter changes & random over priced inspections) my car is done in about 30 – 40 minutes, I’m about to get in my car to leave & I see the «check brake fluid» sign is showing on my dash board. I talk with the guys inside, they check it out (with this maintenance none of the fluids needed to be topped off) see the level is low for some reason & top it off. They test the brakes & notice they’re really soft. From my rear passenger side tire I see fluid leaking out. The manager Bob lets me know my car is not safe to drive in this condition so they give me a loaner car free of charge & they’ll check out my car the following morning since they were about to close for the day.
Bob calls me in the afternoon the following day to let me know what’s going on, something when wrong with part of the brake in the rear tire, they weren’t sure if it was their fault since that area wasn’t part of the maintenance that was being done, but they’re still going to take care of it at no charge to me, I just had to wait one more day for the replacement part to come in. The next day I get the call, the brake part on my car is fixed & ready to be picked up.
Even though I know the prices at the dealerships service department are over priced it’s this type of situations that sort of makes me glad that I do come here. I could have had this happen at some mom & pop shop & maybe been screwed out of extra money for a repair that wasn’t my fault & not have a car for 2 days or more, but here they stood by their work & took care of everything.

The worst and unkind service among other Honda services I have experienced in SoCal. They were just trying to urge unnecessary services and wasting my valuable time by delaying. This is one of the places to avoid.

Read through to the end !!!
I HATE dealerships, I hate car salesmen, I hate everything there is to do with buying a car … until today!
I walked into Kolbe, as the person who was supposed to meet me at another dealership never turned up. So I walked into Kolbe Honda to look at cars, assuming that here we go again with another place …
From the front receptionist introducing me to Gabriel, who first took me for a coffee before the spiel started, it was all so easy easy!
Buy your car from Gabriel Ledesma; I felt like I was under no pressure whatsoever (which is an amazing trait), and he took his time and showed me every level of car I was interested in. He was great, explained everything about each car; what was the difference in each one, and the price difference in each one.
I told him I wasn’t one of those people who were really picky about stuff … anyways, it turns out I am extremely picky! He made a joke of it in passing, but showed me everything, we went for a test drive, showed me all the things the car could (and couldn’t) do … which was fabulous; then I was passed to the lease guy, who of course did his part to hustle a little, but I wasn’t put off — it’s their job to do it …
Anyways, I walked out with a great car at a great price; completely affordable to me; brand new car with 1 mile on the clock; full tank of gas, immaculate.
Can’t thank them enough, I left with a good feeling that I could actually recommend a dealership!!!
Again, Gabriel Ledesma … call and ask for him specifically. I’m sure the others are equally as good, but he was no pressure and just went all out to help me …
Good luck!

I’ve owed this place a review for quite sometime. I took my car in in mid-​December to have this paint defect fixed on the roof of my Honda Civic. I was a little sketched at first since I felt like I was getting dismissed after only agreeing to the free warranty recall and an oil-​change. But Lee and Moses came through with flying colors! They went above and beyond fixing the paint issue that plagues many Honda Civics and Accords. The warranty fix itself looks great, you can’t tell it had any problems. It does appear a little blurry when it gets cold and a little steamy/​foggy. I guess the rebuff sort of holds onto the moisture. But they also repainted my whole car and rebuffed all the dings and scratches I’ve accumulated over the course of 5 years. This included a nasty gash from some d-​bag who must have backed into my car and not bothered to inform me.
All in all they did an amazing job, I couldn’t have asked for a better deal! Took about a week and a half but it was well worth the wait. Moses and Lee will definitely have my business from now on and for all of my maintenance and repair work.

I have been coming here for years and the staff is always great! They are pretty fast, but it’s always better with an appointment. Before your car is even seen they always check the data base to see if there is anything being recalled or service instructions. I just recently had that happen and they ordered the parts for free to replace it.
They have loaner cars if your car needs service longer than a few hours… Don’t let them tell you any different! You need your current insurance information and a valid CALIFORNIA drivers license. The only reason they are not getting a 5 is because I had to keep hassling them and someone told me they don’t do that any more… But they so! They also offer a shuttle service which is a nice option too.

Never come here for the basic things like oil changes unless you have 5 hours to kill and no loaners from them
Today battery test and change came here at 8am was told be done by 12 currently 310pm. That is 7 hours. Could have rebuilt an engine in that time
Last oil change 3 hours
Time before over 2 hours
Miss my Toyota

Only 3 cars ahead of me, but my oil change is taking over an hour. Wtf… I specifically asked how long it would take and was told no longer than 30 minutes. I have an appointment to get to!
Richard was very kind and helpful, but overall I’m giving 2 stars. Not impressed with this place and definitely leaving a lasting first impression. I should have just gone to my mechanic.

This is the best Honda service I’ve been to. Very helpful staff and very knowledgeable about issues and warranty promises.
First time I was here, I had just bought my 07 civic from a third party dealership and realized I needed to change my tires. However, the car was sold to me without a wheel lock key… so I Unilocaled this place and came right over. They told me that if I would like to purchase the key, it’ll be about $ 60 but they can help me loosen the locked bolts with their tool at no charge and I can just go to Costco and ask them to replace those bolts for me at a dollar a piece. Very helpful!
Second time, I took my car here for the paint recall and I was helped by Bob who got me out of here in no time with a rental car for the time being paid by them since they didn’t have any of their loaner vehicles around. A week later, they brought my baby back and she… looked…stunning! Also, my engine was leaking oil because some idiot who did my oil change before at Pepboys decided to force my oil plug/​screw in at an off angle. Bob suggested to me that they could put in a longer screw to catch the treads in the back and that might be able to stop the leak. Sure enough, that did the job! Plus, they gave me a free oil change because I came in for the recall! Total cost: $ 7.63.
Third time I came here, my SRS airbag light was on and they diagnosed it for me at no charge (per Bob)! Lee helped me out and told me that my SRS light was on due to a bad driver’s side seat belt buckle and that was covered under Honda’s lifetime warranty. One of my fuses also blew out and they only charged me a mere $ 3.65 just for the part!
I wish I could give this place 6 stars, a silver star, or even a platinum star! Why? Three times I was here, I was only charged $ 12 for something that could easily cost me over $ 3k! They do this because they CARE about their customers and they won’t make you feel guilty for not doing something they recommend.
Side note: I usually never buy anything OEM or at an authorized dealer because I can always find a better deal online. However, I didn’t even hesitate to buy a steering wheel cover from them that fits my car because they deserve my money.
TLDR: Kolbe Honda Service A++, BEST HONDA SERVICE IN LA!

i had a five-​star experience here in Parts. Don told me exactly what i needed to order over the phone and i resolved to do business here, 20 miles from home, after Honda of Santa Monica told me there was no way to know what parts i needed unless i brought my car in… the lazy SOBs. the Parts department staff here are very friendly and helpful in this family-​owned business.
the bathrooms are clean and nicely decorated. if you are waiting for servicing, you can wait outside or indoors. the lounge is orderly, AC nice and cool on a hot day in the Valley.
— FREE WIFI
— big screen tv on one side of a divided waiting room
— complimentary bottled water
— Aroma hot beverage machine dispenses drinks
— vending machines with cold drinks and snacks.
if i need servicing, i will certainly consider coming here if time allows.
happy Unilocaling and here’s to tasting life! :)