Susan E. Roberts, DDS MSD

With some very complicated surgery needed for diseased bone, not only did she work quickly and with high skills/​precision, but the surgery she did healed very quickly and totally within a remarkably short time. She also saved Both of the teeth involved. I’ve never had anyone do what she did and I am so glad it was Dr. S. Roberts doing it. There is no recommendation that is high enough.

After a very traumatic experience with a dentist when young, my husband found going to any dentist as a stressful event. He was referred to Dr. Susan Roberts for an emergency root canal by his regular dentist. The day before the holidays started, he had no appointment and she took him immediately. He could not have had a better experience. His procedure lasted several hours, he needed re-​treatment on an older root canal tooth. Dr Roberts and her staff made his visit as pain-​free and comfortable as possible. We would highly recommend her to anyone.

I was referred to this office by my primary dentist. I was initially pleased with visit. I felt good about Dr. Roberts — she’s very likeable and personable, her staff were efficient and friendly, and the procedure of retreating my molar went (apparently) flawlessly. A few weeks later I am ready to return to my regular dentist to get a temporary crown and, once again, I feel pain. I was instructed to call the Endodontist. They ask me if I ever took my prescription. I asked «What prescription? You never told me to take it, you told me to take it if things become unbearable. So, no, I haven’t taken it.» They replied that I need surgery! How did we go from nearly maxing out my insurance and paying $ 255 out of pocket, to giving me some pills, to talking surgery? Their reply was to give me some antibiotics (they seem pretty pill happy). The antibiotics worked and I went back to my primary dentist to get my temporary crown. A few weeks later a slight pain came back. I called last week and informed them that this was becoming a tad ridiculous. I have had five appointments between them and my primary dentist and would like to wrap this all up, as we’re nearing the two month mark. The Endodontist front desk informed me they could get me in to be looked at, but not right away as Dr. Robert only works three days a week. The receptionist also reassured me she thought I would most likely need surgery. When I went to my appointment, Dr. Roberts saw me right away and informed me that my pain was normal and my gums were just inflamed from my temporary crown. She said it may take a week to heal and reassured me I did not need surgery, but instead should take Advil and Tylenol. Then she requested that I come back in five months just to see how things were. I left her office confident and reassured this was all normal (this is my first visit to an Endodontist) and I could proceed with my permanent crown. The next day I received a call from Dr. Roberts’ receptionist at 4:27pm, informing me that I need surgery. I tried to call them back to figure out where the miscommunication happened, but they closed at 4:30pm. This office clearly is a mixed bag of miscommunication, and Dr. Roberts has limited availability. I would advise against them. Yes, the doctor is great; but going to the dentist is very expensive and stressful. One does not need to add levels of miscommunication to make a medical procedure more painful and stressful