Goodyear Auto Service Centers

I am not a racer, I drive a Fiat :)
I am a picky consumer and my car is a delicate vehicle.
We both are happy with multiple services (tire replacements, rotation and alignment) at this location.
While my driving is not good for a little car, the service for it is outstanding !!!
I like friendly, efficient, good quality and I receive it at this location.

If I could give this place 0 stars, I would. I originally started going to this location over a year ago for oil changes. Upon their complimentary inspection, Greg informed me that my front brakes were dangerously bad. He said he’d give me a deal if I got my brakes replaced there. I did. Less than a week of having new brakes, they started making noise and I had to press harder on the pedal to brake. I called and was told to bring it in at no cost since my brakes are still under warranty. I did again. When I picked up my truck I was told that they didn’t see any issues so they just re-​lubricated my pads. Greg told me that if I still have problems to bring it in and they’ll just replace the pads at no cost under the warranty. (This was about a month later) I brought my truck in, took all day and finally got a call from Greg. He said that my brake pads were completely worn and have damaged both front and back drums and rotars. He quoted me $ 1400 to fix everything. I had a feeling something wasn’t right so I got TWO other opinions from auto shops. Both shops said there wasn’t anything wrong with my truck, one shop even brought me back to show me. I took pictures of the still brand new brakes, smooth rotars and drums. I was livid, I called Greg and told him what the other two shops told me. He didn’t say much and said «there must be a mistake. I’m embarrassed about what you’re telling me». He asked to email him the pics so he can «investigate» and get back to me. I did and never heard from him. Makes me wonder if my brakes were ever actually damaged before I had him replace them the first time. Turns out, the noise I was experiencing was just that they needed to be cleaned of all the brake dust, haven’t had problems since. NEVER GO HERE!

This place is not good, do not take your car here. I took my car there for an oil change. The oil change took over one hour. A few hours after I left the shop my car started running hot, luckily I’m shrewd enough to have notice it. I had a mechanic perform a pressure test on my radiator system, and he found that the mechanics at goodyear put a small hole in one of the radiator hoses. That hole expanded and there was coolant all over my engine. This place is desperate, they are sabotaging vehicles as a means to create more business. AVOID THIS PLACE! The oil changes may be cheap but they’re cheap because they will set you up and cause damage so they charge you more to fix the problem they caused.

I went in for an oil change and to get my air conditioner fixed. I waited for six hours, they didn’t change the oil at all, fixed the Ac momentarily. On my way to the gorge the following day the AC stopped working and leaking. Then when I was driving into the gorge the car stopped working at all, and had to be towed home. The engine seized and the car was no longer usable. They claim it would have happened regardless but it had no problems prior. They only refunded me for the work, yet I was out a car. DO NOT TAKE YOUR VEHICLE HERE.

Went there for an oil change back in early August. Open my hood on ⁹⁄₂₈ to find that my oil cap was wedged into the radiator where the tech who changed my oil left it.
Oil is all over my engine. Horrible experience considering the service was promised in 2 hours and it took 4 hours.
Called the manager, Greg, the next morning and he will not call me back.
Do you think you are going to touch my truck again? Makes me wonder how good the brake work you did on my truck at the same was. Trust — you lost it from me.

The manager Greg is incredibly incompetent. Instead of replacing the valve stems on my 8 year old car when I purchased my tires just last year; he told me he wanted to save me money. $ 400 is what he wanted to save me. Today I paid $ 278 dollars to replace two valve stems. $ 400 would have saved me money.
I called Greg two days ago to utilize the warranty on the tires and he told me all was fine, sent me a copy of my purchase receipt and told me I should receive the services. Once inside the shop Greg said that it was expected that I would pay money to replace them. This entire experience has been a headache and has cost me $ 278. Eventually I will pay $ 156 MORE than what I would have paid had Greg been straightforward and done good business initially.
I wouldn’t recommend anyone do business here. Or any goodyear honestly. If you have tpms Firestone also services those cars. If I could give this place no stars that would be the rating.

Greg was amazing! I’ve taken my car into this location for work before and I’m always pleased. This time I know I had a LOT of work to be done, it had been a few years since I had any service completed. Greg was friendly, knowledgable and really made sure that I was taken care of.
I will continue to go back!

I have been taking my car to this location for a few years now and won’t take it anywhere else! The staff is very friendly and willing to help. The store manager, Greg offers great customer service and makes sure that his clients are always taken care of.
I, myself, do not know much about cars but Greg does a great job using analogies to explain issues with the car and how it works, even bringing me into the shop to physically show me what’s wrong with the car and how they are going to fix the issue. I appreciate how the staff makes sure that the customers and guys in the shop are on the same page ensuring complete understanding of the labor being done to your car and what you’re paying for! Definitely would recommend this place

I’ve been going to this Goodyear location for over a year now and they are amazing! Also very kind and extremely fast. I always make appointments with Greg who is super friendly, knowledgable and always takes care of my needs. He goes above and beyond and takes the time to explain everything to me. I appreciate him and the team so much. I highly recommend this location!

Made an appointment easily on the phone, with Greg, for Monday. Greg was courteous, friendly, and very professional. They were very busy today, Saturday, but wanted to accommodate my needs. Instead I vouched for a Monday appointment to get my oil change for a discounted rate of $ 49.99 (base price).
As for me, a good phone voice that is professional and courteous –gets me in the door each time. Greg thank you for being nice, I decided not to shop around for an appointment today at another place.

I live close by so I thought this would be a convenient place to get my cars serviced. After some very questionable ie. shady service I stopped having them service my cars. Unfortunately my wife did not get the memo. she dropped the car off and they told her it needed a tire rotation so she agreed. when she got home she told me the car was next door being serviced getting an oil change and a tire rotation. I called them immediately and talked to the manager telling him I did not want the tire rotation. He said they were just doing the oil change and they would not do the rotation. When I went to pick up the car I was told by the manager that they were already doing the tire rotation when he checked on the car when I called. He then told me there was no charge for the tire rotation because my wife had ordered the premium synthetic oil. Even though the managers and crew change Goodyear is more interested in up selling the customer to make more money than providing good customer service. While not illegal this sales practice borders on unethical. When dealing with customers honesty is the only policy. I find it odd that looking at my car that was up on the rack the manager couldn’t tell whether it was getting an oil change or a tire rotation.

I had a good experience having them work on my brakes. The manager was super friendly and very accommodating.

I’ve been coming to this location for about a year and very happy with the service I’ve been provided. I had an issue with my car on a Sunday and needed a new battery. I called and Rolando said the battery I needed wasn’t in stock but he could have it to the store in 30 minutes. I brought my car in late that afternoon and they were able to get my car fixed before closing so I’d have a car for the work week. Thanks again for the amazing hustle and customer service!

Stopped here because it was the closest place to check tire pressure. I pulled up to the bay, went inside and asked if they did a courtesy tire pressure check. Patrick was very courteous, gave me immediate service with a pleasant and polite ‘yes’! The atmosphere was very friendly, with a great sense of humor, even with a customer they had never met. Put me at ease very quickly! Drew came out from the garage promptly, was über polite and explained everything after he was done. Out in 10 minutes with 2 thumbs up!!!

Bought my tires at TireRack and had them installed at this Goodyear. They installed the tires at the estimated price from TireRack. Put my spare back under the car. They were about ½ hour late but everything was done right. The manager was courteous and friendly. Can’t ask for more. I’d get my tires done there again.

Good Year Renton Highlands had superb customer service for the last 3 years… there are definitely some changes as now there are new faces and the service is horrible. I called in the morning to make an appointment for a tire rotation and wheel alignment at 300pm for the same day. I arrived at 245 and had to wait at least 5 minutes for someone to come out of the shop. The man finally came out and it took another 10minutes for check in. During this time, this man showed disrespect and rudeness towards his co-​worker who was trying to help another customer. This man advised me that it would only take a couple of hours for my service and that he would call me as soon as my car was ready… ensuring me that it would be well ready before they closed at 700pm. I did not get a call and called them at 701pm, only to learn from the voicemail that they were closed for the evening. Good Year — now how am I supposed to get to work tomorrow morning?

***DO NOT GO HERE*** I only chose Goodyear bc it’s so close to my house. I called the main customer service number to ask how much a tire rotation costs, and they said it was free w/​any synthetic oil change and that they can look at my lights and do an inspection free. Great! That sounded exactly what I needed so I made an appnt for that day. The store location called me back to say the appnt wouldn’t work and asked if I could come in an hour earlier. Since I had him on the phone, I wanted to verify that the rotation was free. He said no, and that he had no idea what I was talking about. Um, ok? That was weird. So I called the main number again and they said, don’t worry, it is free, and they even called the store to let them know. I thought that was great cust. service.
So I went to the store and the main guy, Tony, said it would be done in about an hour, so I left and got some lunch. He called 5min later to say that it would cost $ 105 to even have my lights looked at, not worked on… LOOKED AT and that they CAN’T rotate my tires bc the front ones are too bald, but don’t worry, I can buy some more. Sounded pretty shady.
After lunch I walked back and he said that the cheapest the tires would cost would be $ 250, which included inspection, rotation, installation, blah blah. I said that;s not that cheap. He said well it includes everything. Doesn’t it ALWAYS come w/​everything? Most ppl don’t put the tires on themselves.
I told him I would think about it and then I went outside to get my car bc he said it would be ready in a couple min. I stood there and watched as the mechanic looked at my car totally puzzled. The main mechanic guy asked Tony to come out and to try to turn the car on. So I asked what was wrong. Tony turned to me and said I had a weak battery. A weak battery? What do you mean by that I asked. Will it not turn on? He said it runs, it’s just weak. Ok… so what do you mean? He walked off and the mechanic said, it’s fine, I just left the auxiliary on the whole time so it drained the battery. Who the hell does that?! I was really unimpressed by their lack of knowledge and their shady sales tactics. I will NEVER buy tires from them, nor will I let them touch my car! Terrible cust. service, expensive, and shady.

My experience at this Goodyear went smoothly. I went for an oil change and tire rotation with a coupon I recieved in the mail. The work done to my van was great, and they finished in a timely manner. (I made an appointment which I suggest — I first did a walk in about 3 pm and they could not fit me in)
Loss of one point for ok customer service — usually there is only one guy taking care of the front desk and people are not acknowledged when they walk in (simply just tell people you’ll be with them in a moment!).

Horrible customer service. They didn’t even acknowledge me when I walked in and they wouldn’t change my oil because I wanted regular and not synthetic!

So the quick version is, I needed emergency tire repair, I bought two new tires at a reasonable price and the work was done quickly and efficiently and within the estimated time they quoted me. If that was all there was to the story I’d probably give them 4 stars. However if you want to know why they they have a measely 1 star rating, read on…
The day after Labor Day while starting my drive to work I discovered I had a very very flat tire. Rather than pull over and unload all the camping equipment that still filled the trunk to the brim to get to the spare, I decided to slowly roll the car to the nearest place that could possibly repair it, which happened to be Goodyear on Union. I would actually have preferred to go to Les Schwab but didn’t feel I could risk driving another mile on the rim. Even driving 100 yards was pretty iffy, but I made it. Goodyear was just opening up and the store manager seemed very helpful at first as he hustled around to get the place ready for the day’s business.
Now as any hungry tire salesman is wont to do, he tried to talk me into replacing all 4 tires without even telling me if my single flat tire could be fixed. He also tried to slip a $ 52 «tire protection» package into the bill without telling me a thing about it until I asked about it specifically — minus 1 star for sleazy sales tactics!
I knew the tires were somewhat worn but I really haven’t looked at them in a while so I told him I would be right back, I wanted to go take a look at them before making a decision. That was when he made his second (2 star) mistake: the chauvinistic jerk actually laughed at me! Heartily! As if the very thought of me making a valid judgement as to the state of my tires was ludicrous. Like I was supposed to just trust him and plunk down $ 400 on his say so… when all I had was one flat tire… how ridiculous is that?
I of course ignored his laughter and went out and looked at my tires. I decided I would replace the front two now and the back two later, as they still have some miles left in them. Naturally he was less than thrilled with my decision, but he put the work order in and got the job done. When it came time to pay the bill, the manager guy was no where to be found, and after waiting about 15 minutes I finally stepped purposefully into the garage, which had the effect I desired of immediately bringing a service person over to assist me (and keep me out of the work area — they are so sensitive about that! Hehehe…). He located the manager for me and $ 200 later, I was out the door and back on the road to work.
But I’ll tell you what… I am for sure not going to get those back two tires replaced at Goodyear, and I wouldn’t recommend any woman going there for service unless you are prepared to be insulted and not-​so-​subtly bullied into trusting someone else’s judgement over your own! Quick service just doesn’t make up for a lack of respect… I’ll take Les Schwab any day!