Downtown Harley-Davidson

We came in from oregon to check out the selection, because Podunk small towns tend to not have much to choose from. On the other hand, at least Podunk small towns make an effort to acknowledge your existence. Perhaps if you walk in the door not looking like a typical biker, you must be wearing an invisibility cloak. Its too bad too, because I just might be a super wealthy trust fund baby, and you may have just missed out on a big sale, bro. Two stars for having lots of overpriced stuff, but zero stars for being biker pretentious.

They let me demo a V-Rod…nice. They seem to have a good inventory and relatively friendly. Their prices seemed fine.
Strike one: First guy told me no demo days when its wet outside. Really? In Seattle?
Strike two/​three: The guy who did let me demo the VRod eventually (took some talking) from start to finish assumed we were ‘Mexican’ judging from the absurd attempts to interject stereotypical ‘Mexican’ phrases every 30 seconds of talking to us, even after seeing my drivers license. Racism = ignorance in deed in this case. It was also pretty ugly. I’ve lived in in Nor Cal, So Cal, been to TJ and Spain… being mistaken for a Mexican is no big deal. I’ve had Mexicans do this for as long as I’ve been in California… and neither am I a stranger to racism (at all) but damn, this was more offensive in how stupid and goofy he was than anything else. He had no clue in how absurd he sounded, which is a bad sign for a dealership.
If a dealership doesn’t take the time to listen to a customer, even after stating the obvious, then he’s a pusher– the type to talk you into something you dont want, and then hustle you into paying a price he decides (rather than negotiate).
And if the V-​Rod is the ‘performance’ HD, just give me the ‘girlie’ 1200 Sportster and let me whoop all you once-​a-​month weekend warrior punk asses with it.
Typical H.D. dealership… all ego.

I can say without a doubt and incredibly helpful sales staff. I am a brand new to motorcycle riding and plan on purchasing a bike in the coming months. I went in to purchase my first helmet and the helpfulness and knowledge of the staff in regards to equipment was incredibly helpful. They walked me through every aspect of the helmet from pad replacement to proper care and maintenance of the helmet. When I got home and found a scratch on my visor, I called them and they said no problem bring the helmet in. They showed me how to replace the visor, which I was nervous about doing and how to install the anti-​fog insert. In short, this business gets top marks in the knowledge and sales department. Excellent people to do business with.

***Update July 2014. So I have had the bike for about 8 months now, and in that time my wife has decided she likes riding way more than she thought. We just upgraded to 2011 Road King. They gave me a fair offer on trading in my 07 Super Glide, and once again everything went smooth and quick. Pick up the new bike tomorrow. Worked with Ronel again and received the same great customer service. PS, they are now called Lawless Harley Davidson.
I just picked up an 07 Super Glide from here. I spent about 30 mins on the phone with Ronel the sales rep, and Jamie the finance guy telling them what I was looking for etc. Few days later I went in at 11:30 and by 1:30 I was taking the bike home. Everyone I met was very nice and this was by far the smoothest transaction I have had with buying any type of vehicle. Ronel’s follow up has also been very good.

Awesome staff who made the purchase experience for my 2004 FLHT amazing. Vik, the sales guy, was super helpful making this my best buying experience ever. They were respectful of my budget and insightful in their assistance. Love these guys!

HUGE clean store with a great selection! With my parents and family owning and loving everything Harley, this is a great convenient place for me to shop and buy things for them.

Had an interesting experience with Downtown Harley this past weekend.
I’m currently looking to buy a Harley, looking at Used bikes because with other bikes I’ve owned I usually sell them after a couple years because they sit too often in my garage (Weather in Seattle)
Anyway, I found an Electra Glide that I really liked. I asked if I could test drive it and the salesman said No (apparently it was on consignment and there are rules against this).
OK, no problem, so I started it, checked it out thoroughly (as much as I can without driving it) and made them an offer of $ 10,000 cash. (They were asking $ 10,999 and the bike blue-​books for around $ 9,500)
The salesman went to ask his manager (typical move) and came back and said his manager said no. Didn’t counter or take my information or anything. Since this is a consignment bike, I’d think they’d check with the owner…
Anyway, I left and continued my search.
Couple hours later I called on a bike on craigslist. Talking to the seller, the bike sounded great and I asked if I could come take a look. The seller said that they actually had the bike on consignment at Downtown Harley and I could look at it there.
Hmmmm, I informed the seller that apparently I already had, and I informed them I made a cash offer and the salesman told me No. The seller then said they indeed would have taken that offer, and would check with the dealer later when they get home and call me.
Long story short, when I talked to the seller again later that evening, they told me that they got a call from the Harley dealer an hour or so after I talked to him asking if he’s accept $ 10,000, which he said he would. However that was some other buyer (not me)…
Anyway, Sorry for the long message, but if you’re looking to buy a bike, go north a few miles to Eastside Harley in Bellevue.

Semi strange problem with my bike, runs till warm, then stalls. Take it there, wait a week, call. They can’t get ignition module to read on computer. Of course they don’t have one. (Don’t get me started about parts dept. they stock NOTHING!) so stock answer 7 – 10 days to get part. Ok, it’s march I can wait. Call 10 days later, no part. 3 more days they get it. It still won’t read, calling tech in Milwaukee. Another week, still no answer. Another week, it might be elec. problem. Another week still no answer. A month and not fixed. Don’t ever go here…

I called and asked to asked to get a picture of a motorcycle that my buddy saw in their window. It was apparently the exact same model as mine (a $ 30K CVO bike). I wanted to get a rear seat, sissy bar, rear-​facing luggage rack, and passenger floor boards. I hadn’t seen the bike in their window, so I wanted them to send a picture or two to my email.
The receptionist forwarded me to the parts department.
When I asked the service rep if he could send me a pic, he responded with:
**“No, I’m too busy”.**
I was kind of surprised, but being a business owner myself, I can sympathize that things can be busy at times.
So, I asked: if he could send me a pic the following day…
his response, **“I don’t know how busy we will be”.**
Then he asks me…
**“Is there a reason you can’t come down here?”**
I was shocked and appalled, but I managed to gain my composure and say…
**“Yes, I am a single dad, so it would be extremely difficult”.**
I waited a couple hours to settle down, and then I contacted his supervisor who was very apologetic and said that he would offer the person I spoke with some *“further training”*. I told him that the training he needed was in *“customer service”* and not «how to take a picture and email it».
After contacting a different motorcycle repair and service company, it was confirmed that the dollar amount that I wanted to spend was almost $ 2K.
In closing, I can’t express enough the disdain I have for the Downtown Harley Davidson dealership for their rude comments and appallingly poor customer service. They lost a $ 2K sale.
I never write reviews, but this happened over a month ago and I am still irritated; and I feel that the general public should take into consideration where they might want to spend their hard earned money (especially during a recession); whether it be $ 10 on a bottle of HD bike wax, or $ 30K on a new bike.
Not only did they lose a $ 2K sale, but when I am ready to upgrade or purchase another bike, I most certainly will NOT be going to this dealership. At this point, I wouldn’t spend the time or money there if they gave me the parts, installation, or a new bike for free!
It was that bad…
Just like Justin R.‘s review says… «the service department is horrible!!!»… and that’s putting it nicely in my opinion!
Spend your money elsewhere is the best advice I can offer…

This Harley Davidson dealer showroom doesn’t have the accessory inventory that some of the other showrooms do. I haven’t used the service department so cannot comment on that. The entire time I was in the store looking around not one person asked if they could help me so I wasn’t inclined to go out of my way to return and do business there.

This rating is for the service department… horrible. i will never take my bike here again. i have bought two bikes from here and the sales staff is awesome but there service guys suck. It’s like with every question your bothering them. In the actual place where you schedule service they walk around like they don’t know anything… but the mechanics were good and took care of us. If the guys at the parts counter had a little personality, they wouldn’t be so bad but still unfriendly and you have to pull information out of them…

Candy Root Beer (color) Deluxe is a pretty sweet lookin’ ride

Great place to have an event for about 200 people. We did a back to back event from 8:45−12 and another from 1−4pm yesterday. Fun and Inspiring place to have an event. Thanks Harley Davidson!!!

boy oh boy, i tell ya… i never thought i’d ever set seat on a *wait for it…* h-​a-​r-​l-​e-​y-​d-​a-​v-​i-​d-​s-​o-​n. i’ve grown up with a strong interest and liking for sport bikes, especially naked ones like the Ducati Monsters.
while on vacation in waikiki, hawaii, and due to several moments of mental debating, i really considered renting one of the HD’s down there… —not only did i rent 1 — -but a 2^nd! The 883 sportster and 1200 Nightster. Upon returning to the Mainland, I can’t help but think about riding a Harley. You know how easy it is to say what you feel, but that can change entirely… especially after having checked out and ridden one.
that brings me here, to this place. first i poke in RMC to check out the japanese cruisers… ugh, i don’t feel it… so i mosey on over across the parking lot to DHD…
i don’t know what it was… often times i cannot express the way i feel about certain things (although it may be possible telepathically); because it’s the gut, the instinct, the mind speaking, ya know? Walking around, looking at all the different bikes… surprisingly i find myself carrying a soft smile on my face — -turning bigger when i saw the sportster and nightster i’d ridden just days ago… of course, H-​D being H-​D, you can see the history and image in all the bikes.
the 2 sales gentleman who approached me did good (meaning not aggressive, tacky, sly, etc. etc.). The older man, George, was cool. Pleasant tone and knowledgable about a bike comparison i asked about (nightster vs vrod; only 50cc difference but 40+ HP gap — huge in bikes).
Overall, the store was really clean, sharp, and pleasant combo of H-​D colors and modern touches. One thing i didn’t like was there being multiple models of the same bike… and not one with a different peg setup. I.e., i think i saw 4+(?) Nightsters with mid-​pegs and none with front… I REALLY want to demo the Nightster with front pegs… did I mention they allow demo rides? (Sweet!) They also prefer a salesperson nearby when sitting up on bikes (some people have — yes — actually dropped bikes in their attempts to sit up).
i think i know *light pours down from the heavens* what my first bike purchase will be…