Carl’s Jr.

so I stood at the counter waiting to order for 5 min before I was even helped. they were to busy getting drive thru out rapidly to help the customers that came inside… the pop was flat and super warm. I ordered the new moonshine burger to find out 7 min after ordering that the were out of the sauce and straw onions. so had to order a new sandwich and wait for my brand new order to be made. so I guess I they still gave me the first burger I ordered… WTF. burger came with a dab of moonshine bbq

I want to like this location. The people are nice, but so inefficient something must be done.
I don’t like drive thru’s, preferring to go inside. This location continues to put drive thru customers first, ignoring counter customers when busy.
Today, it took 3 minutes to even be acknowledged, «just a moment sir» as she takes another drive thru order. She preps a drive thru order as I wait. She delivers that order, and then proceeded to take another drive thru order.
What.about me? At least get my order in the queue so the cook can get started on it.
I was the only one at the counter, dining room had one other person.
Sorry, but there are too many fast food places in the area to be treated as a second class customer.

You want $ 15 an hour to do a simple job and yet you can’t get an order right… we went and ordered three of their 4 for $ 4 meals. We ordered all of the burgers «dry» (no sauces). Get home to find all the chicken burgers had mayo on them. Seriously? What’s so hard about not putting sauce on anything.

I love Carl’s Jr. Grew up on it. And will frequent their franchises when I get the chance or in mood for famous star.
But this location’s service is terrible. People are polite but location is fairly disorganized and way understaffed. They seem consistently overwhelmed by usual customer traffic.
Wait times are unacceptably long whether or not at counter or drive thru. There was only one car ahead of me today in drive thru. I waited 20 min to get to window even after they took order. Even when I pulled up, I couldn’t pay immediately or get food. I could see there was a line of people at the counter inside. Few people just walked out after waiting.
I had the same experience 2 weeks ago for dine in. They were preferentially serving drive thru and I spent forever waiting for my dine in order. They lost my order. So that’s why I tried drive thru today. But no luck.
I would avoid this place during peak hours or if you are in a rush.
Otherwise food is standard Carl’s Jr fare. Not out of ordinary.

We had better food at McDonald’s for less. For over $ 30 in fast food, you would think the food would be good… at most this was mediocre. The much touted Pacific Cod sandwich was thin as hell, soggy, had a sour taste and was unappetizing. They messed up our kids menu order and gave us chicken instead of the cheeseburgers we wanted, and the fried zucchini was soggy, tasting mushy and sour. We will not be back.

My Thickburger looked like something off Wendy’s dollar menu and was served cold. Should have went to Jack in the Box.

First off. My second time having Carl’s Jr., it was satisfying. The food quality was good and my burger was tasty. It Sucks that WA only have a few locations. But since my wife is from Cali she loves eating here. We even moved closer to come eat this more often lol. No joke. The service here was amazing and they check up on you and the facility is super clean.

I love their burgers but the service here is so incredibly slow. I got stuck in the drive thru and had to wait 15 minutes for a cheeseburger and soda. Yikes!

To say this place was obnoxious and offensive would be an understatement!
My companion had an allergy to onions and told them as much and they still made his sandwich to onions.
They made his sandwich with onions.
He brought his sandwich back to them and informed them of the issue and the proceeded to take his sandwich in back peeled off the onions with the intent to represent it to him.
He informed them that it was cross contaminated and had to be remade.
It took them nearly 15 minutes to remake the sandwich. The sandwich they gave him was not even the sandwich he had originally ordered!
The whole time we were «treated» to on the employees blasting obscene music on his cell phone (without headphones).
We I commented that that was classless he made a step like he was going to get in my face for the comment.
This place just plain sucks!!! Go elsewhere!

Can’t say I come here very often. But when I do I always go for the teriyaki burger and I have to say it is delicious! They are very big burgers so I never go for a meal, just the burger is perfect. The staff is friendly and efficient. Great fast food joint for someone that’s not huge on fast food.

15 min in drive thru…9 min wait after paying! Horrible breakfast burrito, there has to be cat in it. Carl’s Jr is a good brand, cleaner less greasy version of Hardees. I just moved to the area, hope this is an isolated experience.

Nasty! Not what I was expecting order chicken tenders and jalapeños poppers and they tasted like they were sitting back there for few days. Not good would not recommend.

Carl’s has gone to real eggs for bragging. but they add a lot of water to the eggs. I can taste it as a chef. go to McDonald’s for breakfast.

Burgers are decent, but I primarily go through the drive thru and it is THE SLOWEST DRIVE THRU IN EXISTENCE. I don’t know if it’s a staffing issue our what, but the wait is routinely 5 to 8 minutes, and multiply that by the number of cars in front of you. Time of day doesn’t matter either, it’s always glacial.

Hands down one of the best fast food restaurants I’ve been to.
My husband got the El Diablo with fries and I got the Bacon Swiss. The service was friendly and food did come out «fast»! Food was served warm/​hot which was much appreciated. Some fast food places serve your food cold. Burgers were yummiee, chicken and beef were the right amount of seasoning, not too salty nor plain, plus it didn’t have that one-​day-​old taste. Fries were good, crunchy and not too salty like Mc Donald french fries.
Definitely coming back here next time I want some fast food!

Carl’s jr has always been a favorite burger place of mine while I was growing up in san Diego. There was one just down the street from my parents home and I use to stop in there once a week. This Carl’s jr reminded me of my childhood Carl’s Jr. Even down to the Hispanic employees making the food there.
Ilana was the cashier when I walk into the restaurant this afternoon. She greeted me as she finish taking the previous order. There was a few people in front of me, but she got thru them pretty quickly. I had my order place within 3 minutes of walking into the restaurants even with 4 people ahead of me. I had my order 6 minutes later. Not bad, considering my large order. Kitchen crew and manager on duty was a little loud. If they were going to talk smack about customers, they need to lower their voices so they can’t be heard in the lobby.
Food was just as I remember them to be. I had the el Diablo burger and it was excellent. The fries hasn’t change since I last had them 13 years ago. Onions ring was crisp and tasty. Overall a great meal.
This is my new favorite fast food burger place.

Love this place! The food is always hot, delicious and correct (which is always iffy at other places). The customer service is outstanding! Always friendly and smiling.
There is a slight wait when you order through the drive-​thru but it’s worth it since the food is fresh and hot.

Amazing burger place! I am very happy with being able to eat at a fast food burger place seeing how I can eat very limited amount of fast food due to my food allergies. I order their low carb natural burger and it is very tasty. Price is reasonable, too.
Went back today and had a tasty grilled chicken salad. One thing we have always liked about this place is that is always so clean. Today one of the staff members were cleaning the ceiling vents! That is awesome. I just added one more star to my previous review.

I don’t eat at fast food place too much but today I crave for a juice hamburger and Carl’s jr did not disappointed me. The Western burger and fries was fresh and delicious, service with a smile, and they even bring your order to the table for you. A very different experience than I expected from an casual fast food restaurant. Love it!

I Never Give a 1 Star to a Restaurant
Especially since they accepted the «emailed one day only BOGO coupon» for their new ½ lb Mile High Burger. I ordered it there last Monday without nitrate/​nitrite bacon, it was two for one, but still cost about $ 7 – 8 for one burger.
They called it Black Angus, I’d call it food with toxins. They advertised on the coupon a ½ lb and believe me, wasn’t ¹⁄₃^rd lb in size either… meaning I wasn’t full just eating one [I ate both]. Even half price $ 3.5−4 for a fast food burger is no bargain.
I basically eat only one meal a day, so can easily trace the food with toxins in it… those over-​priced burgers. 6 – 8 hours later the upset stomache woke me up with acid and it didn’t go away for 12 hours. It totally disrupted my sleep all night and I’ll never eat at this Carl Jrs’s again.