Allstate Insurance: Patrick Sprague

Greg just helped me with a big claim. Always available and treats you like a friend. Thanks Greg — you’re the best!

Dang. Bad service. Not much more to say.

Have been dissatisfied with unimaginable lack of customer service for many years. And have had on my ‘to do’ list to change based on this alone, but day by day just never got around to it. Patrick is never ‘available’ and does not return calls or emails (ever) and his staff (Dave and possibly some other guy at one point) are unresponsive, and don’t follow through on what they say they will do. One example: called 3 times to have them fax me a required proof that I had increased my renter’s coverage last winter. Every time was promised the fax was on its way to my buildings management company and me, never ever came. Finally only after my (unreasonably increased) new bill came did I have that bill as any proof for my building that I had complied with the increased requirements (maintaining my lease depended on this, which I told the agency on all 3 occasions). Another example: I have asked for rate reviews, been told I would get a call, nothing… Finally having taken last week off I attended to long overdue errands, including switching (based on service alone, tho also for a better rate) to Progressive. It wasn’t Allstate I was interested in leaving, they have been helpful from a corporate/​claims stance. But Patrick’s agency has never once been helpful on anything. and the ‘super-​relaxed dude’ vibe you get when you talk to Dave/​whomever there is ridiculous. So 3^rd example, I cancelled last Tuesday, I asked Dave (and reconfirmed before I hung up) for an email to confirm cancellation, he said ‘yeh ok’ or something like that, and a week later nothing. That same day I emailed Patrick asking for cancellation I did get one thing… last night in the mail, postmarked the day after I cancelled, was my payment schedule for auto and renters and what days they would be deducting the next 6 months of payment from my bank account!!! I see 2 out of the only 3 reviewers here have had similarly ridiculous experiences. I have never been victim of such bad customer service to the point that it appears to be passive-​aggressively on purpose. The only competency they exhibit is taking your money. Allstate corporate/​claims is fine, quite good in fact…, just do not use this silly little agency! I will be letting Allstate know that based on this agency, the company lost my business. In fact I will include a link to this Unilocal site as well :)

He’s mediocre I have Insurance with them and never received any paper to show when I get pulled over I’ve asked for one few times.

I was a customer here for three years and am appalled at the service I’ve been receiving over the last 2 months. I have not had to file a claim (thank god) but was simply trying to change my policy from renter’s to home owner’s.
They not only never cancelled my renter’s policy as they said was «scheduled» until I called in a month later, but they inaccurately set up my home owners policy in contradiction to what they were told to do. (Billing the mortgage account instead of me personally.) Once I clarified I was trying to pay the bill, they inaccurately set up «Easy Pay» (which I had been on for years) and I kept getting notices that it was confirmed, then it was cancelled.
After weeks of having to have conversations with them for what should be a very simple task, I finally had it. Greg, their office manager, tried to call and act like «we’ve been working together for years! I know XXX and we’re even friends on Facebook!» — no, you’ve been an agent I’ve never met but have done business with. I told him I was tired of his office pointing fingers at people for what went wrong and had just wanted the problem fixed and no one seemed willing to do that and I was taking my business to a different Allstate branch. He commented «Well how small is that office. We’re huge!» — Great! It’s obviously too big to give consistent answers or good service to, so I’ll lessen the work load a bit.
TL;DR: Terrible customer service for basic changes.
***Edited to add: the person he pointed out that had initially referred me? She changed agencies months ago after a similarly terrible experience. He **obviously** pays super close attention. (Eye roll)

Our home was robbed, lots of sentimental and valuable goods taken. Its been 8 plus weeks and they keep coming up with reasons to not pay the claims.
We are very upset, expecting Allstate, the good hands people, to pay the claims, not only did they request receipts for every item taken, and they got it, they seem to be treating us worst than the actual robbers. I never expected this to happen with allstate.
I would never recommend anyone purchase plans with these people. Don’t do it.
Have some peace of mind go with another company.