Scraps Dog Company

My experience with the owner of Scraps Dog Bakery was uncomfortable and I am embarrassed for her that she would be so extremely rude and disrespectful to the very people who are or may keep her in business.
I went into the Longley and Virginia Scraps store Tuesday evening. I found a dog bed in a size medium, I thought this particular bed may work for my dog but I needed a large. The employees called the Mae Anne Scraps location to see if they had a large. They did. It was almost closing time at this location so I spent $ 155.00 on dog food and other items at the Longley and Virginia store. I then went up to the Mae Anne store. It was almost closing time for the store, about 5:50 pm. I purchased the bed and a matching blanket from a very nice lady named Bobbi. The purchase totaled about 250.00 plus dollars. I took the bed home, my dog didn’t want anything to do with the bed as I think he didn’t like the material. I then showed up the VERY next morning at opening time which is 10:00 am. I walked into the store with the items to be returned. I was met by a red headed woman who was abrasive, abrupt, irritated, annoyed and everything opposite of how an owner, or even an employee should value and/​or greet a customer. I asked the one lady, Bobbi, she seems very annoyed, is that the owner … employee answered yes. I said that makes me uncomfortable… Employee kind of disappeared, probably embarrassed of the behavior she was witnessing. I told the owner that she makes me very uncomfortable and that she seems very annoyed … she insincerely and abrasively and abruptly says, I’m sorry, proceeds with my refund that I decided to get as I decided not to do business where I am tolerated and not celebrated. The owner continued throughout the refund transaction to have a miserable unhappy and unappreciative attitude, and not an I’m sorry one. I left that place of business feeling terrible … not because of my return, but because the owner is downright miserable and mean. After spending a total of about 350.00 and returning about 250.00 there are other places in Reno I can go to spend my money and be appreciated, whether I’m purchasing or returning. From now on I will never shop in Scraps as long as mean redhead is the owner … I can go to Pawsitively Pets at Damonte Ranch or the small business out by Raleys at Galena, a specialty animal store there.

Wow. The new location is incredibly huge.
Scraps isn’t just for doggies. They have pet supplies for all kinds– hamsters, guinea pigs, and cats. This store is about four times the size of the old shop. Nice, clean and easy to manage. The dog selection was fantastic– so many different sizes in doggie coats and in styles. They also had the usual toys and personal care products. (Sheela loves their liver flavored toothpaste) And SO MANY treats. Prepackaged or individual specialty treats. A two cup bag of pepperoni all natural mini bones was only $ 1.
Naniece and her staff are always wonderful. They truly enjoy your pet as much as you do. And are always available to help find anything you need or answer any pet questions. And spoil your
furry little one with small treats.
Huge thanks to Naniece for having Santa come in and sit with the little nippers for some great holiday pictures.
Tired of the big box stores and chains? Check out Scraps, they have everything you need and the prices are very reasonable, with great personal help.

I don’t know how I would have gotten my rescued Frenchie through some difficult issues with allergies to food and fear of people without the competent and kind folks at Scraps. I have always been treated fairly and find the customer service to be excellent. I’ve been a happy customer for five years now.

I love this store and so does my shih tzu. They have everything you could possibly imagine any cat or dog would need. Everyone is friendly; I’ve never experienced anyone on an «off day». They recently moved next to Raleys which is very convenient and the store is huge. Bonus: they sell doggie cupcakes with frosting, you just have to ask. They are rock hard frozen, but they thaw in several hours and I never seen a dog turn these down. Love the staff, love the store.

First we did a self dog wash, The place was very clean, the service was very, very nice, the facility was really well set up, you can switch water, to soap, to the dryer, also they had a lot of dog treats and stuff. We got towels and all products. It is a very good dog wash place.

Was visiting from out of town and since our frenchton (french bulldog/​boston terrier) was stuck in our hotel room for the past 2 days and we had a 2 hour drive ahead of us, we thought she deserved a little something.
We were greeted as soon as we walked in and asked if we needed any help. We got on the subject of my dogs breed and they explained they are involved in nevadas french bulldog rescue which is AWESOME. I was even happier that this happened to be the pet spot we stopped at.
We bought 2 KONG toys, 2 big dried sausage links (for our big dogs at home) and a bunch of wheat free treats which came to 20 bucks after tax. I felt like I wouldve spent the same at petsmart but I got great customer service! They also showered our baby with love and treats, which of course she loved.
Great alternative to your boring old pet store and you can tell they really have a passion for animals. If I lived in reno this would be my go to even if it was out of the way. I love giving my business to places that truely love their animals and are involved in rescues. The cashier told me they have rescued over 30 frenchies and between all the employees they have 13! The dream! Lol She even threw in some free treats for the drive.
Definitly will return when I visit again!
Oh and they have a self service dog wash!

I just moved to Reno, and there’s a store location around the corner. I’ve received nothing but good customer service, being greeted as soon as I walk through the door. Prices are comparable and an employee named Alyssa (hope it’s with an «A») was very friendly and helpful. Wish I knew what hours/​days she worked ;)
I have also called them over the phone, and was provided a good tidbit of info for getting a toothbrush for my small Chihuahua (infant one).
Thanks and I’ll be back —
Scotty

I also am puzzled by the bad reviews. In my estimation, the staff is totally helpful. They generously heap on samples, pass on their expertise and were gracious with a return. They also personally demonstrated how to clean a pet water fountain. They are committed to helping rescue dogs and I find this commendable. I am happy to give them my business,

I am not sure why the negative reviews!
I was in yesterday and the staff was very helpful.
I was wanting to buy more healthy for my dog & cat & the staff who helped me was very nice — she gave me so many samples
samples for my pets!
I will be back–
Sorry I can’t remember her name it started
with an «S»
Thank you!!!

I tend to be loyal customer even if prices are a little higher than other places because I want to support my local store. I just don’t understand why the people at Scraps treat me like I’m a new customer every time I walk in the door. I get the same things every two weeks and they act like they have never met me before. It’s not like the prices attract me to the store, I just like the convenience and the merchandise they have there. The people at the store are kind of mean and just not friendly. If they want to stay in business, I would probably just suggest that they are more personable because the prices won’t keep customers coming back.

I will never step foot in this store again due to staff rudeness/​condescending attitude/​etc. If I ever do, it will only be to find out who the b_​_​_​_​_​is (is it Nenet, owner, employee???) Instead, I will go out of my way to the other scrap on S. Virginia. Also, the folks at Happy Tails on Mayberry are great.

I completely believe in supporting local small business, however, I’m willing to toss that out the window when the local store consistently delivers some of the most atrocious customer service that I’ve ever encountered.
Rather than lumping everything awful into a single run-​on review I thought it would be easier to break down into chunks, or mini-​dog turd-​like snippets.
Staff
On a poo size scale from Chihuahua to Great Dane their customer service (or total lack thereof) craps in closer to Irish Wolfhound.
Straight up rude is an understatement and really doesn’t do them justice. Nearly every visit (and there have been PLENTY) I have either been ignored at the counter so that employees can continue their private conversations (heated discussions over the best way to pull the bugs out of their asses, I’m guessing), or stood and waited for Jane Genius to match the item I was purchasing to a price sheet stored in a three ring binder (the 80s called and they want their Trapper folder back).
In short — the customer service is complete shite (a.k.a. slang for poop in the UK).
Pricing
When Team Canine Curmudgeon isn’t pre-​occupied with being abrasive to their clientele you can find them marking up products.
Frankly, if the customer service was great I wouldn’t mind paying a bit more, but since I can purchase the exact same pet food online and without shipping costs, receive it the next day and walk away with some dignity (no tail between your legs when you buy from
— love that place) I can’t justify the spend.
In short, stepping into this store and encountering the people that run it is a lot like putting your foot in a steaming pile of dog shit. You want to get rid if the smell, wipe it off and change into a new pair of shoes. And, that’s exactly what I’ve decided to do.
Good riddance and best of luck to anyone who is brave enough to patron.

I will start off by telling you a little about my previous years of being a customer of Scraps Dog Bakery at the Mae Anne and McCarren location.
But a little note about myself. I am a wildlife ecologist. I don’t feed my dog anything but grain free high end foods. And always check the label to see where it was produced. I guess you could say I am the guy in the store that will look up every review of a product„ before I buy it, And as long as I have the extra $ 5-​$ 15 or so to throw down for the best quality stuff I do. The most expensive bag of dog food I had bought at that location cost me around 90 bucks. Didn’t blink an eye though.
First discovered in 2008 after I adopted my dog from the SPCA: WOW awesome selections! Toys for every type of behavioral needs a dog or cat could want. Pricey, sure. What do you expect, it’s a mom and pap store. The older/​shorter lady that works there is an angel. She was so helpful, and nice. And always loved Tolkein coming in the store.
second discovery also 2008: was shopping for some smart toys and another lady helped me by the name of nenet. (sp?) She seems to be very knowledgeable, but not very good at speaking with people. Mentioned that my dog is about to pass the beginner dog training course at petSmart. She gave me the oh really vibe. Most likely cause I was still in the middle of the re-​training tolkein on how to be a functioning member of society out side of the JOINT. (once you get behind those bars there is somethin’ that messes with a pup… just doesn’t come out 100% like when it came in) So needless to say he was very interested in everything we were doing and EVERYTHING else going on around us. After knowing him now, he was just overstimulated. Any who– that was weird encounter one.
3^rd encounter in 2009: Was in the store when I over heard nenet talking to another employee about a customer they where ‘apparently having trouble with. Didn’t think much of it except– that kind of talk should be happening in the back room away from customers. Or not at all, because it was quite unpleasant for me to hear.
From then on I would always try to avoid her because she always talks in a condescending tone to me every time, UNLESS I have an 50lbs of dog food on my shoulder (oh you buy expensive-​I treat you nice, BullS) But the largest issue was that I still wanted to support a local business instead of a large corporation, so I would always just pray she wasn’t at the front counter when ever I would go in. And if she was I would be-​line it to what I wanted and to the register, check out and leave.
in the inter-​rum from then on things went that way. I still recommended people to go there because I didn’t know any other place in town.
last occurrence 2012: I had my mother pick up his dog food for the month because I work 2 jobs. (she also adopted a dog and had it for about 3 years before it died of old age, only place she would ever buy food is this scraps location. granted she does like to pick up knew samples from time to time or for back up in case we miss judge when the food bags get empty, but I am pretty sure a lot of people do that. Her dog passed away last year, so she really had no reason to go in there any more) Anyway. Pretty much the worst customer service situation you could think of. My mother goes in and starts looking around. Nenet asks in a condescending tone «can I help you with anything? » Mom politely says no I am just browsing right now thanks. Then says yes! Can you tell me about this new sample you guys have? Nenets response was «I am pretty sure we have given you all the samples we have, do you want to start your dog over on another food?» «um, no… Never mind.» She proceeded to meander around the store reading this bag and that bag. Then Nenet came over again to say something. Needless to say the rest of the conversation would have gotten any person, even a person with tenure-​fired. And interestingly that’s exactly what Nenet did you my mother. Fired her from the store as a customer for asking for too many samples and not buying enough product. Nenet even mentioned that every time they see my mother park her car they snicker and say «bet ya she’s gonna want samples again!»
I don’t 100% know what occurred during the last confrontation, nor did I even put in the second half of it, cause it got a lot worse.
Now in no way am I sticking up for either person. but after getting to know nenet over the years of me shopping at that store, and knowing my mother, I knew my mother didn’t say anything rude to her at all. Perhaps blunt, but not rude or accusatory, or hurtful.
Because of this altercation I wont EVER recommend anyone go to any Scraps Dog Company again. I know, one person usually doesn’t warrant that type of statement, but she is a co-​owner. I will share my story and experience with anyone who will listen and gladly suggest another another establishment.

Very expensive and the staff is rude and short tempered. They do have a good selection of fun pet things.

Very friendly staff, great selection of dog food. I paid the same for Royal Canin at PetSmart, so prices weren’t a big shock for me. I paid $ 32 with taxes for a 15lb bag, which isn’t too bad. I decided to change to Innova and the store owner was very helpful in helping me decide if it’s the right food to switch to. She also told me about a promotion the dog food manufacturer has after you purchase ten bags of food. I have a bad wrist so the owner also carried the large bag to my car. Amazing place.

There are several Scraps in the Reno Sparks area, and I have tried them all. The one at Sparks Marina is out of the way and the staff are not knowledgeable. The Scraps on South Virginia is very cluttered and some of the staff are downright unfriendly. The Mae Anne Scraps is the best. Its a gorgeous, organized store. Bobbie is a friendly, enthusiastic and helpful employee with a big smile and warm welcome. One thing I really like about this store is that I am always asked if I need help, and when I say I’d like to browse, they let me browse, just checking in now and then to make sure I am finding things OK. I hate the pressure of a store like Healthy Tails, but I do think staff should be available for the customer, and this Scraps has just the right balance. I’ve been involved with dogs on a professional level for a long time so I have some opinions of my own and I appreciate that the staff of this store can listen and have a decent discussion without being condescending. This is a great place to shop for fun dog items but an even better place to make your regular dogfood stop.

Incredibly expensive, but great selection. Staff was great, but still, very pricey.

Great store, but kinda pricey.

Overpriced toys and clothes. Very expesive for independent owned store, but I guess we pay that price for having it in a good location? Staff were decently nice and offered thier help but overall IT IS VERY EXPENSIVE.

This is the most comprehensive pet store I have come across in a while. Everytime I travel I like to see what new pet items different stores have.
This store has everything and they are open to hearing about new products and probably have them displayed somewhere in their store. There is even a small «quiet» area where the dogs can go and the owners can browse the store.
Great job and the wall of dogs/​cats is great!