Ross Dress for Less

Good grief Ross just totally sucks. Their selection is awful. What has happened to this chain in the past 5-​yrs?!? It just gets worse every year. The clothing is just terrible. It’s seriously all the reject clothes from a Goodwill or close to it. I’m done shopping at Ross. This Ross is no different — always bad selection, a complete dirty mess and I get sick of the high level (ha ha) security always making customers feel like they’ve stolen something before you even get thru the front door. Major thumbs down. Would not be shocked to see Ross hit BK in the next 2 – 3 years. Oh and their return line is a joke — always a big major deal to return something. God forbid the tag not match the actual description in their computer! Cuz if it don’t they make you feel like you switched something out to return instead. Ain’t a customers fault if a attached tag doesent match your computers description. Don’t assume the worst with customers and give the benefit of the doubt.

I came in to try to exchange some slippers that I got for Christmas that were the wrong size. The selection of slippers was almost non existent! I really needed new slippers so I really did not look at anything else.
When I went to return them since they had been bought with a charge card I had to either take a store credit or put it on my card. I would have rather had cash but oh well.
The employees that I dealt with were nice and the store was clean. This store has always felt like a thrift store to me.

I feel like Ross is a hit or miss store. Some Ross’ I’ve been to have the chaos of a thrift store and others have the appeal of a department store. I think my reason, for shopping at Ross, is the same as everyone else’s: the prices! You can get affordable, cute clothing, shoes and accessories for the home, at half the price of many places. I came here, most recently, in search of a dress. The store was clean and very well organized. Most sizes were all in their right locations. I found a ton of dresses, I loved, in just a matter of minutes and of course, I wanted to try them on! They have a ton of changing rooms, for both the men and women, which makes shopping all that much easier. They have a pretty large variety of stuff, in all their departments, but it is the luck of the find, as it is at many stores. Their children’s section was wonderful! I found a bunch of Carter’s stuff, at a third of the price it would be at a couple of the other stores I shop at, for kid’s clothing. They had a clearance section with things marked down to just a couple dollars. Their home section is cute. I love their wall art. If you’re looking to spice up a bland wall, for cheap, this is a great place to go! They had two cashiers working and even though there was a bit of a line, they busted everyone out in no time! The cashier, who rang me up, was polite and quick. The loss prevention guard, standing at the front door, seemed like he worked more as a greeter but he was kind and sociable as we were on our way in and out of the store. It turns out the dress, I purchased, had a tear in it and upon asking if I could return it, they were polite and helpful, as they answered my questions! I think this Ross store is very well-​ran! I’ll be back, that’s for sure!

Depressing comes to mind.
The lighting is dull and so is the supply and choice one finds here. Empty shelves and those with product are sparse at best. It reminds me of a very bad thrift store that is about to go out of business.
Freakin weird I tells ya.

It’s a typical Ross store, though a little smaller and not as much selection as other stores that I’ve been in. The prices are about the same as other stores too.

I’ve seen much nicer Ross’ than this dump. Nothing is where it should be bad the cashiers are freaking rude!

This Ross has gone awful! They actually have armed guards standing at the front with shirts that say «loss prevention» on the back. How tacky is that!!! Creeps me out every time so I never end up shopping. I walk out. Don’t think I’ll ever be back. Take lesions from TJ Max down the hall. They know how to run a store. Ross is TRASH!

This is the BEST Ross in Reno/​Sparks. Very clean and the associates are very helpful and nice.

So I’m one who loves a bargain. I’m no stranger to Ross, Marshall’s, or TJ Maxx, but when it comes to this particular Ross, it looks like a dump.
I walk in, and of course, greeted by a loss prevention lady. She’s literally wearing «loss prevention» on her shirt. In the times I’ve worked in retail, they are undercover. That’s kind of the point. Anyway, I thought that was odd. Whatever keeps her employed, I guess.
Browsing through the clothes is nothing special. I went there just to find some black pants for work. I found a pair that was fine. But what about other casual wear? Out of all the racks, I didn’t find one thing I liked because it all looked cheap (ya, it is, but the point is to look like you dress well!) and I wasn’t about to buy some frumpy shirt! Maybe the shoe department had a couple things I considered.
On to the employees: I give them props for keeping the check-​out line moving, but they have crappy customer service. Also, the fitting room woman was slow and annoying. I had my hands full and she expects me to hang up all my pants on some rack so she can count them out loud. Can’t even offer to lend a hand for me. Ok… My cashier at least had the decency to ask how I was, however as soon as I paid, she called the next person in line, leaving me without a «thank you!» or a «have a nice day!»
Meh.

Unlike the branch on McCarran (see my other review) this RDFL actually has stuff to sell. It’s your typical branch, with clothing, housewares, and other stuff, all at budget prices. I enjoy coming to RDFL for kitchen gadgets.
One thing that always amuses me: The conspicuous presence of «Loss Prevention» in the front of the store. They must have a serious theft problem…

Nothing special and not a large selection. The creepy security guy at the door is a little scary but maybe he provides deterrence value.

I enjoy shopping at Ross because the prices are very good, but sometimes the selection is not the best. This time all thhe racks were full and they had a nice selection. Also you must come in often t see what they have, as it changes each week.
This Ross was very clean and the staff was friendly. I was greeted by the cashier, who was helping someone, when i walked in. Also she said thanks for coming in when I left, even though I did not buy anything. Again she was with someone at her register.
The only thing that bothered my a bit, but I understand why, was when I was looking at wallets. The «Loss Prevention» guy was watching me very close. I know it could be easy to steel a wallet, but he could have been more discreet about whatching me.

My two teenage girls love this store. I finally figured out why! You can buy a POS shirt and then just throw it away! They can wear a new shirt everyday! Considering they fall apart after one wearing or at least one washing. The few things I have bought for myself have gone to crap after two wearings and never quite get thier shape back after washing. It is a fun place to people watch though. I actually saw two older ladies fighting over a nightgown. Now you can’t beat that!
The staff is too rude for words. One commented on a tattoo I have and then had the nerve to ask me how much I paid. Shocked, I actually answered her. Then she proceeded to tell me that I paid too much for crappy work! WTF? Will never go back!

I always shop at Ross Stores. The price is right and you can always find what you’re looking for. However, one day I went in to purchase a new purse. At the cash wrap, I asked the cashier to remove the stuffing in the purse. She said, «Oh no, you can do that. That’s not my job.» What an asshole. Just that one comment is enough to make me never go back.