Old Navy

I visited the Old Navy store in the Summit Mall & unfortunately they were very limited on childrens coats (which is what I wanted to purchase for gifts). On November 26^th — I ordered 4 jackets on-​line — I received my confirmation & my credit card was charged that day. Almost 3 WEEKS later I am still waiting to receive my order (of course now there is a pretty good chance it will not arrive in time for me to mail it to my friends in time for Christmas). Note: the most recent update states it will be delivered by December 16^th (22 DAYS LATER) … but I am not keeping my fingers crossed!

Such a wonderful and helpful staff! I’m 7 months pregnant and felt I was being picky about a certain pair of jeans. The ladies were so helpful and patient with me in the fitting room. They even offered suggestions and kept a smile on their face the whole time. It’s nice to see people enjoying their jobs and what they do!

I shop Old Navy when I’m looking for new jeans, and as a petite and curvy woman, I typically look for a specific fit other than the ever so popular trend of the skinny jean — every store has them, but it’s few and far between when a store has a good boot cut jean selection. I don’t want to own, like, 50 pairs of all skinny jeans, ya know?
I can always count on O. N to have what I like in the fit that best flatters me. Unlike many stores, I like that this caters to pretty much everyone.
Rummaging through a stack of jeans, a friendly associate asked if she could assist me in finding my size in the wash that I like. She quickly found it and asked if I might need any other help, but I politely declined and continued browsing. I shopped and tried on pieces for about an hour, taking my time. I was asked if I was finding everything okay still for about two more times, so I appreciate the associates making sure that I know they were always eager to help me, but not over doing it. Some places do, and while it’s great to be noticed, sometimes you’re asked the same question 10 more times. There was always someone within earshot if I needed them. At the cash register, the friendly guy held good conversation and didn’t make me feel rushed. It didn’t just feel like shopping and trying to make forced conversation with any stranger, but more like running into an old friend. I could tell his interest in asking about my day was genuine.
I really appreciate everyone’s helpfulness and friendliness on today’s visit — I could tell the store is being run very well because every associate appeared to be keeping busy and consistently organizing, as well as re-​folding fallen apparel and whatnot. I wish more retailers would use this particular location as a superb example!

I was there just before Christmas. As expected the store was full, but it was very well staffed. At least 3 employees greeted me and offered their help while I was browsing and even though the line was long, every cashier was open and working fast. My cashier was super nice and she looked like she was enjoying her job.
I’ve been to a lot of Old Navys around the country and this one probably has the best service. Next time I go to Reno I’ll leave some room in my suitcase and go shopping there again.

When they have one of their infamous mega sales, you can end up with shopping bags of clothe for Very Little Money. For example, I once spied a simple long-​sleeved t-​shirt originally priced at $ 10, marked down in their clearance section to $ 5, and marked down an additional 30% off for a total of $ 3.50 — sold!
I try not to buy anything at full price here, because at some point, almost everything goes on sale. Their website offers a pretty great selection too. So despite some questionable marketing (their TV ads are annoying and childish), they get 4 stars from me for great sales prices and availability of diverse clothing sizes (we’re all not size 2’s!).
Staff are iffy — either they’re totally in your face asking if you need any help, or they’re off hiding in the dressing rooms, giggling about some high school drama.
True confession: I very much, sadly, secretly, like the music they play in the store.

I wish I could have given Old Navy 3.5 stars (why no half stars, Unilocal?).
I’ve bought a lot of clothes here, mainly just casual clothes for the weekend, etc. I love their plain tees, very comfortable and reasonably priced and they last longer than the ‘brand’ t-​shirts you’ll get at Macys, Dillards, etc (Quicksilver, Fox, DC, etc). I’ve gotten shorts, belts, cargo pants, button down shirt, jeans, khaki’s and whatever else here and been reasonably happy.
That said however, my gripe is that the prices for everything are creeping up rather fast. You’re money won’t go as far here as it used to. That said, however, they usually have some kind of deal going all the time and it’s pretty easy to hop online and find a coupon of some kind to bring down the cost.
Also, this Old Navy is much cleaner, IMHO, than the one off Kietzke.

Standing in line. Coreen (? couldn’t read her name tag fast enough), standing at her cash register with no customer, looked at me waiting for the slowest cashier in the world and walked away chatting with another employee. CRAPPY SERVICE!
Two stars because I found what I wanted.