Mishler Wm G MD

This review is based on my experience trying to make an appointment to see Dr. Mishler, based on a referral we received through our insurance when my son broke his arm. Unfortunately, I didn’t even have the opportunity to meet Dr. Mishler because we ended up going somewhere else. But if my experience with his office is any indication of him or what he deems acceptable treatment of prospective patients in need, I would NEVER, EVER consider taking my business to him.
My son broke his arm on a Friday evening. My insurance informed me they sent the referral to Dr. Mishler’s office at 8:10 the following Monday morning, instructing me I should hear from the Dr.‘s office within a few hours. By Tuesday morning I hadn’t heard anything so I tried calling the Dr.‘s office. I was put on hold for quite a while, then when I spoke with Carla (in charge of the office), she said she hadn’t seen it but it might be in Dr. Mishler’s office and that it would be a few hours until she could go in to find it. When I asked if I should have my insurance re-​fax it, she said no, but when I said that I didn’t mind and would do it as I was concerned about getting my son in ASAP she agreed. She instructed me to have it sent in to her attention as she’s the only office person. Shayla, my insurance rep, was surprised as she confirmed she had faxed it the morning before, but said she’d do it again right away. Shortly thereafter I called Dr. M’s office to confirm receipt of the referral. When I spoke with Carla, she said they still hadn’t gotten it. She suggested I wait a few hours and call back. I did, and when I called back Carla said she still didn’t have it. By then I was obviously frustrated, but called my insurance rep back. Shayla was very surprised as she had fax confirmation from earlier that it had gone through (as well as the morning prior). She offered to call them for me, and then call me back. When I heard back from Shayla she said she had been told by Carla that Dr. Mishler would be in with patients for a few hours and that I should hear from them by early afternoon as he would have to review the referral before she could make the appointment. Shayla instructed me to call her if I hadn’t heard anything by 1:30. I waited until 2:30, with no call received from Carla or Dr. Mishler’s office, and called Shayla back. She immediately attempted to conference call the office with me on the line, only to come back and tell me the call was sent to their after-​hours line, indicating they were gone for the day — which Carla had not indicated at any point to either of us. We both agreed this was ridiculous and that we would take the referral somewhere else. Within 15 minutes she called Reno Orthopedic Center and I had an appointment for my son the following morning. Shayla said she would inform Dr. Mishler’s office that the referral was being rescinded and taken elsewhere.
The most insulting part is that one week after this whole mess, I received a voicemail message from Carla informing me that «Dr. Mishler had reviewed the referral, was denying the referral, and to go somewhere else.»
What a shame.