Mastertech Automotive

I want to give this place negative stars– one is too many. So I said I was waiting for the head gasket they replaced to explode and it did. I almost got stranded on a mountain pass at 11pm because of their terrible work. When I took the car in to a Subaru mechanic they declared the car dead and not worth fixing because Mastertech had screwed it up so bad that they ruined the entire engine block. The actually took a grinder to the engine and ground it down to make the head gasket fit, which the other mechanic said made it impossible for them to repair it properly. Between that and all the other things they did wrong my car (which I only had for a little over a year and ended up doing $ 5000 of repairs to) is now headed to the scrap heap. Thanks Mastertech for being so unbelievably terrible at fixing cars. If you want a half assed band-​aid instead of a proper fix, by all means go to these guys. If you want your car done properly go somewhere else– these guys will destroy your vehicle.

Richard is the absolute best! He’s such a hard worker and always has my car done on time. He’s a really nice guy and takes pride in his work. I had to take my car in for a new starter this week and he fixed it and had it ready in the same day even though I could tell he was swamped with work. I won’t take my car anywhere else.
Thank you guys! You’re my heroes

Definitely best auto repair shop in Reno! I am so glad I finally found a trustworthy, professional, and experienced shop to take my truck to. They were extremely polite and helpful, and I will return.

I know this amazing business through my Dad who has taken his vehicles here for a while. Richard and his crew should be known for their great and honest work. My check engine light came on in my car last week and it took one phone call to get the car in, diagnosed and fixed within 2 hours. He also quoted the price and final price fell within the number quoted. I cannot tell you what peace of mind I have now that my only car is running much better and it didn’t break the bank. Thanks guys so much!!!

I have my car done here Honda Classic
Love it They take good care for me and my car even I have no idea about car lol

I would be very careful before using Mastertech Automotive. He will tell you one thing, regarding price, and then tell you another, all without doing any work. My car sat and got a good suntan and that was it, over a 3 day period. Nothing done, only hood put up. Went on one day, told to come back next day, came back next day, told they were so far behind could I come back next day, did that, walked Reno for almost 4 hours to find that car had not even been worked on, only good lifted and asked to come back Friday. Went to car dealer and had car fixed in 2 hours.

Thanks to Richard for helping me figure out what’s going on with my car. His assistant was able to drive me to work as well. Looking forward to going there in the future.

Thank you, Richard for staying within your quote and for fixing my transmission. It was done earlier than I had expected too!

Worst automotive experience of my life. If I had money left over, I’d seek advice from a lawyer to see if this was just excruciatingly poor service or if personal rights and laws were broken. DON’T GO HERE.
Beyond the typical lies he tells about car repair turn around time, he installed the wrong AXLE in my car. To his credit they towed the car back to his shop, but then sent me home with a disgusting, cigarette stricken work truck that after a little further inspection, had expired tags and a serious oil leak. He got me an valid rental car after his time quote expired. But then, finally after receiving a phone call that my car had been test driven this time and ready for pickup, an entire month later than what he initially said… I came to pick my car up, but it was no where to been seen. A shop employee took 30 minutes to get back and returned my car to me on empty. The car had ½ a tank of gas when i dropped it off.
Zero stars! We call him Disaster-​tech Automotive now.

Really good mechanic and really took the time neccessary to figure out my cars problem

i met richard, the owner of mastertech, through a good friend. i believe a good mechanic is priceless. by good, i mean not just competent but fair. richard has hooked me up everytime with great service and a reasonable price. he is an upstanding person and has even charged me less when i could wait a few days for the repair. he is always busy as you can see by looking at the crammed lot full of cars on his lot. i can only report my experience of course but i will always take my car to him personally for good work.

Went for a brake replacement and a major 90,000 service. Great experience and reasonably priced. I will definitely go back!

I took my 2006 Mitsubishi Eclipse in to change out my sparks plugs and that was it. I didn’t need them to check out anything else. Yeah, they manage that job but they broke the crankshaft position sensor pig tale. After I took it from the shop it was working okay. Then it’s had problems starting up on me so I took it back to the shop and told them it was having problems. They said they would fix it and they did. It was working okay for the time being. But I took it to a friend that was a mechanic and he said they Jerry rig the crankshaft position sensor pig tale. Now I have a problem of my car not starting properly and when it does start it shuts off on me on the road while I am driving. This shop has made my car worst because of the half ass job they did in fixing my car. When my car went into there shop it was %100. But they really made my car worst. After looking into this problem the whole total of getting it fixed was $ 2000. Oh and I took it to another shop that I trusted. Because they tried to hide this from me. I took it to them 3 times before I decided to give up and go to another mechanic. Please don’t take you car into them. They were nice guys to me but they did not fix the problem they caused to my car. I am disappointed that these people would treat other people like this especially a military veteran. I just don’t get it and disappointed in their service. The damage did not stop there. I am missing a bolt in the same area where the timing belt cover is and also the cover is cracked. That was never there before. I didn’t think to look at it at the time because I thought I could trust them. Well it would seem you cant trust these people. I don’t like giving out bad review but if you fail miserably you will get a bad review. I hope this helps you from making the same mistake.

This is by far the worst experience I have ever had! I dropped off my car on a monday to get fixed, by Richard the owner and mechanic of the shop, he told me he wouldnt be able to get to my car for a few days which was fine so i left it. Thursday I still hadnt heard anything so I called the shop asking, he told me he hadnt checked and would call me back in an hour… the weekend goes by and I have yet to hear anything from him so I go down to the shop just to check in and see whats going on only to find my car has been hit on the drivers side! When i asked what had happen and why I wasnt called no one could answer me!!! Richard only told me that it had happened sometime the week before and that he had planned to just fix it without telling me! I find this to be absolutely dispicable! When I told him i would rather him give me his insurance information and just have it fixed by a body shop he became angry and told me no. He refused to give me any information so I was forced to call Reno Police Department and file a report, which has lead to me having to call my insurance company and attorney. I not only did not get the work done that my engine needed but now I have a damaged car! This has been a complete nightmare!

Mastertech Automotive is exactly what a great auto mechanic’s shop should be. Its owned and physically operated by a stand-​up Reno guy. Very fair and honest, backed by sound mechanics. I have had three separate vehicles maintained by Richard and he is quick, thorough, competitively priced and he won’t take you on a wild goose chase repairing things that don’t need repairing.

This place has the BEST prices in town. on top of that the have fast and friendly service. Just driving by you will see they are always PACKED! every time I have taken a car here they have had it fixed the same day and even offer to bring the car back to me!