Krystal Clean Housekeeping

I left a review and didn’t realize she just replied but I will tell u all this. If you hire her you are crazy. Everything I said in my previous review is 100% truthful and you can ask my husband because he will also tell you that what they did was crazy and inexcusable. She and her mom came in acting more like we were friends not like they were being paid for a service. Krystal spilled her beer on my clothes in my closet for goodness sakes! Oh, and the reply to MY review that she posted is 100% false. I’m done with this situation though, I just had to stick up for what I wrote because it is 100% true and she’s trying to lie her way out of it by saying I’m trying to get back at her but I’m not and if i was, i wouldnt leave a review I’d actually get back at her not use the computer to tell people to not use her. I’m trying to help you all out by warning u! I could care less about her on a personal level because I don’t even know this girl. My issue was everything was witb her profesionally because of what she did at my house and on top of it she went and cashed my deposit check after I paid her in cash in full! She drank beer, didn’t clean, was being disrespectful, i had to azk her mom to clean something bc she was sitting on yn couch watching tv, and I had to help the whole time while she wasn’t doing anything besides commenting on how much my clothes must cost and how much she wished she had them! That is not professional! First off… who shows up with beer to a job? They were nice enough to offer me one but still. Everything was so awful that day that I had an alarm installed on my house the very next week after they were there because I was scared after everything they kept commenting about having to do with clothes and money! That should tell u something! If it wasn’t the truth and she didn’t come in with alcohol (and then drink mine too) then I would have just said oh well I’ll never use them again, but no, they came in and didn’t do anything and we’re commenting on money the whole time and we’re sitting and watching my tv and drinking and spilling stuff on my clothes and not offering to clean it, etc. So, i decided to simply write a review and tell everuone the truth so you all were warned and then she has the gumption to reply with a nasty reply and threatening me. People that are telling the truth usually don’t have to threaten people. The ones that get angry are always the ones that have something to hide. Don’t forget that. But now that I am done with this I am just warning you all, do not give her a check whatsoever because you’ll spend $ 50 putting a stop payment on the check, if u can get it in time and she’ll still take the cash and then cash the check even if she’s supposed to void it or tear it up. She’s sneaky people and she’s proven here that lying is nothing to her and she’ll do it to save her ass, so please keep that in mind and be careful! Good luck if u try her. Maybe she’ll actually be worth something now after everyone sees this. Maybe she’ll try to prove she’s not a p.o.s. … good luck on that one girl. You’ll need it!
P. s. if anyone wants to read the text messages sent between her and i, I save all my texts, so I have them and they prove everything I’m saying on here is the truth. She stopped talking to me once I asked for my money back or for her to actually come clean without the beer and distractions so we could actually get stuff done. Mind you, I paid her for multiple days of work and she stayed here for way less than 4 hours which is what the first day was supposed to be and there were supposed to be multiple 4 hour days.. .

Krystal promptly returned my voicemail in regards to having my house deep cleaned. She came over the same day to discuss what I wanted done and gave me a very reasonable quote. The day of our scheduled clean, Krystal was running a few minutes late and was courteous enough to call me and let me know. She is very friendly and professional and an animal lover to top it off! She cleaned everything she said she would and then some. She cleaned my home from top to bottom. Krystal went above and beyond even including some little touches I never expected, like cleaning a few dishes I had in the sink and treating my pet stained carpet. I have severe allergies and asthma and Krystal cleared my home of all the built up dust and pet hair.
I had previously contracted American Housekeeping to clean my home once a month. While their prices were cheaper, I can assure you that you get what you pay for. Crappy cleaning for a cheap price. This is definitely NOT the case with Krystal. When I arrived home and saw and smelled how clean my home was and all the nice touches that Krystal had done, I felt so well taken care of. I felt like a friend had come and taken care of me and my home with the utmost respect and kindness. I highly recommend Krystal and look forward to having her back in my home.

Great and swift service! I had them come to clean my home and I was very impressed with the service.
They were open to suggestions to make sure that they did any additional details that I wanted, such as getting rid of high reaching cob webs, and dusting off all of the art work.
Make sure that you communicate exactly what you are looking for in a cleaning service and they will provide. Very friendly staff as well.

Krystal and her crew are amazing! Great cleaning, friendly and flexible people to work with. They are thorough and efficient and their rates are very reasonable! They treat my house and belongings with care and respect-​so I highly recommend them!

This review is due to the fact that I reached out to have a quote to have my house cleaned on Tue 6÷17÷2014 via the email address on their website — ’
’ — and did not receive a response by Thursday ⁶⁄₁₉. Then I called and left a message on Thursday ⁶⁄₁₉ and now it is ⁶⁄₂₁ and i’ve received no call back and no email. Running a small business i’d think that you would be prompt in returning emails and voicemails. Guess you do not need my business.

Over a week ago I filled out the online request for an estimate for house cleaning services. Twelve days latter and I still have not heard from anyone! Krystal Clean must have enough business and does not need anymore customers… Very disappointed, being a small business owner my self I try to at least acknowledge a potential customer when they send a request form from my web site. NOT Happy :(

I set up an appointment for last Sunday at noon. Setting up an appointment required 2 calls, despite her website’s claim that all calls are returned within 24 hours. I ended up having to go out of town so I called about a week in advance to change the appointment to the following Sunday (today) at their earliest available time. She said she could be here at 10, so we set the appointment (which, btw, also took 2 calls to get in touch with her to actually change the appointment). It’s now 11:55 and after two calls I have yet to hear from her. I understand that last night was day light savings, so after calling at 10:20 and leaving a message, I gave her the benefit of the doubt that maybe her cell phone doesn’t automatically change like everyone else’s and that she somehow didn’t realize the time. But I called again at 11:15 and left another message, and considering it’s now 11:55 and I have yet to hear any response, there’s really no excuse. I specifically called her because her reviews are amazing, and I was really looking forward to trying her services. This, however, is extremely unprofessional behavior and I’m very disappointed. The only possible explanation at this point is that she may not have changed our time from 12 to 10, but after 2 messages to her, I should have heard SOMETHING by now. I sincerely hope there was no emergency, but needless to say, I’m far from impressed. I’ll update if I hear anything from her worth updating this post with. To all those that had great experiences, either she’s now off her game or you’re all friends of hers, but either way, I’m glad it worked out for you.

Attention to detail at its best ! They do a great job and communicate well. Always on time. I can’t say enough about what a great service they provide. Trustworthy staff and good rates. I have used the corporate maids before and there is no comparison.

We have used Krystal Clean for home cleaning and move out cleaning, and they have always delivered! They are reliable, thorough, and just take the worry away from the move out process. It is hard to find a company you trust to be in your home, but I have no worries when Krystal Clean come to my home.

We lucked out. Moved to Reno and found Krystal Cleaning over two and a half years ago. They are dependable, reasonable, organized, and consistent– and yes very much Pet Friendly!

I’ve used Krystal Clean a few times this last year and they do a great job they are always on time and very friendly and trustworthy. When they leave my house looks like a million bucks. I never have to ask twice for them to do anything. They really enjoy my bulldog Bleu and my dog isn’t afraid of them also.
I will use them again & again.

The best of the best!
Krystal Cleaning surpasses all the rest. I have had housekeeping services in Reno for the past ten years and I now have been blessed with finding a company who does the job above and beyond, along with the best prices for housekeeping services.
These gals are the most honest, hardworking women I have ever come across! Thank you, Krystal Cleaning.

I have tried numerous cleaners and services and have had terrible luck. Krystal clean housecleaning is affordable and did the best job. She cleaned my house up to my standards with fair pricing and is very easy to work with. They have accommodated our schedules and have done everything we have asked. They are friendly and do a great job. We have referred some friends because we like them so much.

We’ve tried so many housekeeping services in Reno, and never been able to find a good match, until we found Krystal and her mom, Iwanna. They are accommodating, affordable, and leave our house glowing when they leave, and believe me, my husband can be very picky when it comes to cleaning. But much better than that, Krystal and her crew are great communicators, will listen if you have feedback, and have become friends to our family, something that is very important to us, because it’s intensely personal to have someone come into your home and clean your most intimate areas. Krystal and her team are the best home cleaners we have found, and we think we’re lucky to have them. Oh, and they love our cats, too, which makes them close to angels in my book! I simply can’t say enough about what they do to make our house sparkle. The first time they came, they cleaned my oven, because I haven’t been able to do it myself, since I’m disabled, and that made them over the top special in my book. Enough said!!!

Krystal housekeeping has been my housekeeper for two years now and I couldn’t be happier. Always on time, thorough cleaning and great prices, And, most of all, easy to communicate with. I can’t say enough about Krystal housekeeping. There is nothing like a the personal touch!

I’ve tried a few housekeeping services in the area and have always been disappointed. Well, those days are OVER since I found Krystal! They are extremely competent and very smart for making their first visit a «deep cleaning» rather than trying to accomplish that over a long period. So many little nice «hotel like» touches! It was such a joy to come home after their visit and several days later I still find myself saying «WOW they even cleaned that?» To top it off they are affordable! Thank you Krystal Clean for making my home a better place to be!