H&R Block

Very thankful for their help. I owed several years back taxes and was a confusing mess. Willie made the process easy and efficient. I will continue to have my taxes done at the Wells office for years to come.
Very nice staff as well.

I had my taxes done here last year, and found it to be one of the better walk-​in H&R Block offices I’ve visited in my 15 years of being a customer of theirs.
Willie was great, and she was able to save me thousands of dollars by utilizing certain itemized deductions to help reduce the taxes that come as a result of a few too many slot jackpots. She shared valuable information that I hadn’t yet had a chance to utilize that will be very helpful come future tax seasons.

I give no stars, this is the worst ever. My client had two years worth or returns done here, both are completely wrong, they did not include any carryovers, forgot dependent, missed deductions, included losses that needed to be suspended. Now, with two attempts to get them amended, both attempts were incorrect. My client bought the peace of mind insurance but H&R refuses to let anyone but them amend the returns for the insurance to be valid. On repeated attempts to ask how to file a claim with the Peace of Mind insurance, no one has been able to answer how to go about filing a claim, nor when told we would get a call back has a return call be made. I have two case numbers to «escalate the case» but the first, over 10 days ago has gone unanswered as well. NEVER US H&R Block if you want your taxes done right.

never again…
I have always had my taxes done by a private business in Phoenix Arizona.
It was always done from the information I provided and dropped off. It came back to me quickly and accuratly at a very reasonable price.
I come here to H&R Block last year. I figured it could not be too different than my past.
Since I did not make much money from not working most of the year how difficult could it be. I do a 1099 and I have the usual deductions someone in my business has.
So I walk in and I am given a young lady, oh and Gus too went at the same time as I but was given a different young lady. Well Gus was done in 15 minutes and charged a reasonable fee all the while the person I am working with had no clue as to what she was doing even where to start. After farting around for about 35 minutes she asks the girl Gus was working with to help. She tried to tell her what to do yet she still could not figure it out. Finally she just came over and did it herself, It was done in 10 minutes. It was then an hour later and they had the nerve to charge me 400 bucks for crappy service and 10 minutes of actual work.
I will send my taxes back to Arizona from now on.