Don Weir’s Reno Dodge

Second experience with this service center. Made an appointment 45 days out. Arrived ahead of time, i was told it would be completed end of day. 3pm called told needed overnight, now I have to rent a car. Next morning told a pinion seal needs replaced would be done end of day. Arrived not ready wait some more. That night to their credit they call and forgot a seal on pinion they were fixing. Noticed diff fluid all over driveway. They stated it was replaced and that they cleaned it fluid would burn off. Wife picked it up I noticed fluid on underside, doors, tailgate and bed. Left a mess on the paint and driveway its never going back to them until they change.

OK so, I had a terrible experience buying a vehicle here, and I can relate to many, many others on here who have shared similar experiences. The lies they told just to sell me a car amounted in nothing but frustration with the vehicle, and a complete lack of faith of everyone I dealt with at Reno Dodge.
In need of a newer reliable vehicle, I walked into Reno Dodge because I had previous work done on my Ram and experienced decent service… hence my return. I met with a salesman and was shown a variety of vehicles, and ended up settling with a Chevy Cruze. I left the lot happy with my new purchase, and that is when my problems started. The vehicle didn’t have enough gas to even reach the closest gas station maybe a mile away, and it sputtered and died. I figure the least they could have done was put enough fuel in it to be on my way, but they did not. I called them about my dead car on the side of the road and they apologized and offered me 5 $ in fuel compensation… which I considered an insult because I couldn’t get to a gas station to use the 5 $ anyways and they were unable to help me in that situation. After calling AAA for a fuel up, I got home agitated. Next, I was told my vehicle was detailed and that I would receive another key for the vehicle, as I was only given one. The vehicle was so well detailed that there was someone’s crappy cell phone in the back seat, dirty floors and a bunch of possessions from the previous owner littered around the cracks in the car. Fine. They skipped the detailing they said they would do. I was excited to have a new (to me) car I did not analyze these things when I drove off. After calling about my other key they said they would provide me, they gave me a runaround and said it was going to cost me now, but at a wholesale price. After multiple attempts to contact them about this other key, and after enough «we will call you right back» statements that never happened, I went to Chevy to get a new key and learned there was no way they would have given a wholesale priced key to dodge for me, and I bought a key at my consumer price, disgruntled and agitated again with Reno Dodge lies. My sales rep told me my car was going to come with new floor mats but they had to be ordered. Almost a month and a half later, I have yet to see the new floor mats or hear from my sales rep about them. The vehicle had a number of issues in the first few weeks of driving it, like the key fob not working anymore despite a new battery, the car not starting, vacuum leak at the crank seal, and other various electrical issues. luckily, my warranty covered the repairs… the warranty Dodge sold me but would not honor, that Chevy ended up honoring. The issues with the car were not expressly Dodge’s fault, however they offered no remedy and were content with the successful sale of the car, nothing more. My issue with Dodge is the lies and deceitful practices they employed to just get me to buy the vehicle. The false promises and twisted wording that I initially believed, amounted in an overall horrible experience dealing with these people and I would not recommend their business to anyone because of the nightmare that resulted all the way around. Go to Reno Dodge if you are fine with them giving you hopeful expectations they will not meet, and not taking any responsibility for the car they sell you once you leave.

Had it with Dodge, took it in for service Tuesday at 10, at 4:30, they called and said they couldn’t get to it and needed it overnight. Waited all day the next and at 3:30 no call, so I called and got the excuse they were short handed and needed it overnight again with a promis it would be ready first thing Thursday. It’s almost 11am they called and not done yet but tried to add on transmission seal. I’m going to talk to manager! I’m done with Reno Dodge… I see a trade in coming up real fast! Don’t trust Reno Dodge!
I’m disabled and my mobility is in that truck.

Anthony in service is the man.
First off, let me tell you I’m the guy who changes his own oil, checks the oil filters for metal and sends off oil samples to get results on engine progress. At any given time I know the miles on my car. My wife says I have a problem. I call it attention to detail.
So when I drop my car off, it’s kind of a big deal. Anthony and team busts their butt to get my car turned around and keep me posted. He’ll even text me. The rest of the team is always friendly.
Today they pulled my car around and I was in parts getting something for a fluid change. Out pops a friendly face! He’s got my keys, remembers me and we chat.
I think this team is run very hard. They are extremely busy. Sometimes it seems like their customers are really hard on them too. A few don’t even wait in line to be served and are already grumpy at 8AM. That’s got to be hard for these guys in service.
The two times I’ve had the car in for warranty work have been good experiences. First time last minute for an oil sensor and second time for a rear deck rattle. I always want the car back same day but that’s me not being reasonable. I get a rental due to my extended warranty and they follow up in a day or two with an update. This last time was a bit longer due to the shipment of parts.
One piece of advice would be to come in with the ability to really describe your problem. Did that this second time and it did wonders. We can all agree quickly on what needs to be done and it avoids a second trip for miscommunication.
Keep it up guys! Merry Christmas!

I have never posted a bad review in my life but … Reno dodge had my brand new truck for 37 days before they even diagnosed it. Still not sure it’s fixed — time will tell. BUT, I told them a week ahead of time when I would be there to get it as I have a 2 hr drive, and I asked them to please have it clean. Not only was it parcked out in dodge hell where you can barely get it out, but it was filthy. Hoping it will die again (in a safe spot) so it will strengthen my case against dodge. A car wash for my inconvenience was not unreasonable.

So very upset with this service. Literally brought my late fathers’ Durango in from his house in Arizona to repair a water pump. It was still loaded with his household things (we had just cleared out his house as he had recently passed) when we noticed the leak. It’s a 2006 with only 60K miles. Great shape! Service went well however it was when we went to pick it up, the serviceman handed over the key with the tilt in the steering wheel Broken?! The broken piece was sitting on the floor even. Serviceman never spoke a word, just simply pointed to the service manager. In other words… go tell him about it. Service manager was eager at this point to take care of the problem. But because we were in the middle of a move to Utah and they had to order the part, we agreed to rig the steering wheel to a driving position until the part came in. We bring the Durango back a week later, never got a call to say part was in but they take it to fix repair. It’s getting close to closing time and we still haven’t heard back on completion time after leaving messages with no return call. Finally reach the serviceman and he says «I told you we needed to keep it overnight, we’ll call you first thing in morning.» What?! Now we have poor communication on top of negligence. Okay, morning after comes, still no call. Later this afternoon, serviceman says should be done by Thursday, which is 2 days later. Both my husband and I will be out of state so we’ll pick up next week. A WEEK later, I take the train from Utah to Reno and straight to Reno Dodge to retrieve my father’s truck. Serviceman says «the part that broke has been discontinued. They don’t make it anymore. We weren’t able to fix it.» WHAT?! I am so extremely upset. They caused this issue. They never even called to make us aware of the situation. Now I think this was all a stalling tactic while they scrambled to fix it. I asked «why did you keep it if you didn’t even have the part?» He said they needed to take apart to find what was broke and what to order.” They’re doing their best to find this part in the meantime I’ll take the car until part comes in. Serviceman drives car up, hands me the key. The whole freakin’ steering column is taken apart. Parts on the floorboard and on the dash. I return to serviceman who has it taken back Again and get it put together so I can drive it. I’m in tears over this whole fiasco. We’re in the middle of a long distance move. I told him this needs to be settled before I move in 2 weeks. The service manager is aware of what’s going on. It’s a week later and still no calls or updates. There needs to be resolution Don Weir’s Dodge of Reno. This won’t be a case of «If I ignore it, it will go away!» I realize your shop is busy, but this situation screams to be your Top Priority!

I’ve purchased three vehicles from this dealership in the last 2 years because I have a car addiction. Let me just save you some time. Mario, their customer service manager, is a lying scum bag. They truly don’t care after the sale. They falsified mileage on my car during the sale and tried to make up for it by giving me free gas. The manager even told me how he doesn’t care after people buy because they can’t just exchange it like a pair of shoes they don’t like. Sorry buddy, we weren’t pals to begin with so you stuck your foot in your mouth. I will be purchasing my Hellcats next year from the Vegas Dodge that’s how much I hate this one. Their good reviews are from their employees by the way. I recognize several of the names. If you’re going to lie, at least use an alias!

Worst Dodge/​Ram service center in Nevada that I’ve been to. Had an 8am service appointment and vehicle wasn’t even pulled in for the recall work until 3:30 PM, and finally finished at 7pm. So why have appointments if your vehicle isn’t even looked at until 7 hours later. You think people waiting in their sad lounge would have some priority. Nope not here. I will say Anthony is a great service consultant, but if you can take your vehicle somewhere else do so for service!

If you planned on service after the sale i.e. warranty work like I did, when I bought the warranty/​extended warranty, I’m extremely disappointed. Here’s the long version. I made an appointment to take my truck to the dealer to fix the issue with my phone staying connected to the hands free, it bounces to my phone. The service rep. Said it would take an hour or so, to make an appointment and just wait for a software update. When I got there this a.m. He tells me that he can’t even look at it for an hour and a half, he doesn’t just have a mechanic sitting around waiting for me to pull up and work on my truck. So I took my truck and left, Once I got home I decided to call uconnect my self and found out that the issue is that u connect doesn’t support the 8.4.1 operating system on my iPhone 6, it’s still in the testing phase and should be available in a month or so. I certainly would have thought the dealer would have known this and saved me my time and gas. Come on it’s a 2012 not a 2016.

Devin, Oscar and the sales manager are crème de la crème. We stopped by just to check out for a minute because I have a 2:00 appointment; well they gave us this truck to test drive so he could drop me off for my massage!!! Reno dodge all the way!!! They just sold a truck!!! They were chill and didn’t hassle with us; they made us enjoy the buying process !!! I’m super impressed this sales team!!! See you again in a few years!!!

I bought a eco diesel and after 3 weeks it broke, it sat in the shop for 3 weeks and they could not fix it. Did not know about lemon law, so i traded it in for a another new truck with reno dodge and took a 25k bath. Did not feel i could go elsewhere since the truck did not run. Talked to the GM and he blamed me, for doing business with them i guess. I wrongly assumed that if you buy a new vehicle, they would make sure you felt good about the deal. Not at reno dodge.

Great group of people here. Very responsive and caring. «Easy In Saturday «oil changes highly recommended.
Kirk is always there to help. .he’s the best

Took Dodge Ram for minor warranty work. A few weeks later while towing a travel trailer we heard noise coming from the rear. Local auto shop said not to drive it so we had it towed to Yuba City Dodge. Turns out the Reno dealer misapplied torque to something in the rear so it came loose & completely demolished the rear end. Yuba City will be back billing Reno for the repairs. Parts are on back order so our vacation plans were ruined. And Reno Dodge charged us $ 100 deductible & when we checked our contract it said we have a zero deductible. So, we have to go to task to get that back plus our $ 160 tow bill.

I had a HORRIBLE HORRIBLE experience here, I will NEVER EVER be back. Id only been here a few times since I bought (which BTW i didn’t buy here) my Durango, and that was ENOUGH… I will be taking my Dodge Durango to Dodge in Carson City.

I started the arduous task of new car shopping when the fuel pump went out on my car just two days after a new alternator and tires were put on the car. My mechanic said it would be better to get a new car then spend the $ 900 on the fuel pump. I spoke to Larry and Rafi at Reno Dodge. I explained I had little or no down and wanted to trade in my car that I still owed money on and have payments around the $ 400 mark. Larry said with all the rebates that new cars have that could be my down payment and everything would work out. I went in yesterday all hopeful to get a car. They suggested the Dart but I was skeptical because my mechanic said they have a lot of Fiat parts and the Fiats have not performed well since coming to America. Larry said a Journey would be better and I did love the car and saw them at their website and on TV and in print for $ 17K.
After some time waiting to test drive the car, Larry comes out and says my credit score was 100 points lower than I knew it to be and refused to show it to me. He wanted $ 3K down and payments of $ 700!!! I test drove the car and loved it. Larry said the traffic was too heavy to go on nothing more than a drive around the block. Once we got back to the dealer he said I needed a co signer. I had preferred pricing through my employer and have recently graduated from college so per their website that was another $ 500 discount. We waited a long time for financing and Larry met with others so we left and went to Lithia Hyundai. I was financed and pre approved in a few short minutes with the same down and payments I was asking for but because I had nothing down I had to wait so no contract was drawn up and no test drive took place. While I was at Lithia Hyundai, Larry began calling and blowing up my phone. He said he pulled a favor with the bank and to come back because he had great news. We went back after leaving the Hyundai and the great deal was that they financed the car in my husbands name only who had a lower score to avoid all the preferred pricing and discounts I was eligible for. Long gone was the $ 17K price and instead a price of $ 21K for the car with payments of $ 645 per month for 75 months. I walked out the door and will never go back. I will just wait to see what the Hyundai dealer can do or what other dealers can do to earn my business and respect.

I scheduled an oil change and fuel filter replacement by phone for my Ram 2500. The rep was too busy to give me a quote. I showed up later that day and they had NO record of my appointment. After a 20 minute delay for a DIFFERENT advisor than who greeted me, they tried to put me in the shuttle WITHOUT a quote. I requested a quote before I left. So glad I did. I have had the truck previously serviced by Carson City Ram. The oil change was $ 20 more and they fuel filters (yes, filters — my truck has two) were $ 50 MORE. I pointed out the price difference and was told by Anthony that they don’t match Carson’s prices. I requested a manager and was told there wasn’t one. I got in my truck and left. Upon getting home I called and left a message, as no one was available. I also sent an email and contacted the dealership via their online chat. I was promised someone would get back to me. One week later, no contact. I don’t know if I was treated this was because I am a woman or if this dealership treats everyone like idiots. I will never go back. I will drive the extra sixty miles and take my truck to Carson City

I started a journey on buying a new diesel truck here at Reno dodge. I worked with two diff salesman who where nice and wanted to 1. Sell a truck 2. Help me out and get me my dream truck. I had a trade that I was working with.
I did plenty of research on makes, mods, tech specs, additional options of the truck I wanted. I highly suggest that you do the same. When they say SLT is the same as Big Horn package they are somewhat misleading a customer. It is an SLT package built up to a Big Horn. It is not a 100% Big Horn. So they can profit on the build up. Once I figured this out I was very disappointed.
Everyone there was nice enough and not rude at all but Reno dodge did not earn my business. I shopped around a TON! Ended up going to Dave Smith in Idaho. They beat Reno by a decent amount. It is a long haul. 8** miles but the savings is long worth it.
I am very good at keeping my money local but when we are talking 50k exceptions had to be made.
**So a take home from this review is to do your research thoroughly and make sure you know bumper to bumper what your buying. Cheers

Most of my reviews are from a neutral point of view… This is however recockulous. I have a recall on my magnum. It takes Reno dodge almost 5 months to get the part because about a month into the wait, they had me bring my car in for a wrong part ordered. Waste of my time and fuel, getting a babysitter for my three kids all to get to Reno dodge and be sent home cause they ordered the wrong part. Now here we are a few months later. I took my car in Thursday morning at 9am. Got a call later in the day it’s e done Friday morning. Friday morning comes, I’m getting the kids all squared away so I can head down to dodge, when I get a phone call from them. My car now will not be ready saturday. I’ve got kids who have activities to get to, and I have zero transportation. Kids are 6,4, and 19 months old. This dealership boasts it’s 5star service and product but they don’t offer a loaner service when they mess up? Nope they send you off to enterprise so YOU can pay $ 35 a day, that they (dodge) says is a preffered rate. No, that’s a normal rate. I called. So now here I sit calling coaches to let them know I have no way of getting my kids to the functions. I had thought about just cabbing it everywhere…

I wouldn’t even give this dealership one star. Their staff lies, Their staff gives good reviews. You can’t trust them at all. Nothing but a horrible experience in buying a new truck from them. They only care about your money and don’t care about the customer at all. DO NOT USE THEM AT ALL! Mario is by far the worst and from all the negative things about him online and interactions with him. He should be fired. On 4 occasions of having to deal with incompetent person, he got aggressive each time. When we filed a complaint, he lied to protect his own useless ass.

I believe all the 5 star ratings of these crooks are fake or their own employees. If you are gullible enough to buy anything from these snakes you deserve to get ripped off. Just one look at their advertising shows how foolish they are and who in the heck would even buy anything from that grease-​ball looking Moe? That guy fits the sleazy salesman look perfectly.