Delta Air Lines

Not a fan of my latest experience with the Delta crew in Reno — esp with the check in process and being told «oh you didn’t tell us you had bags» «oh you marked special bags» — sure, throw blame on the customer, that makes sense — the staff at this airport needs a customer service class or five.
When I checked in online the day before, it asked how many bags I had, so I put 2. When I arrived to check them in that AM it said on the comp «2 bags pending approval» so I completed the check-​in and attendants just kept passing my stand until I said something. She said «nothing printed out, oh you didn’t tell us you had bags» — not the right answer. Told her the bags were «pending» so she said «oh you marked special bags» — no ma’am I did not. I simply said while checking in on the app yesterday I had two bags. She continued to check my bags in and didn’t even check my ID. Wow. Pro.
PS. it was $ 30 each checked bag. Next time i am dragging all my bags to the terminal and letting them force me to check them in FOR FREE at the gate.
What else made me real angry? Their boarding process :
1. Premium
2. Diamond
3. Special assistance
4. Sky Zone
5. Zone 1
6. General boarding: Zone 2
WHAT? Lawd. And then they begged 25 people to check in their bags since it was a full flight. They announced it at least 7 times while we were waiting. Yawn. Way to make your passengers feel like a nuisance all around. What a process and not a fun one from arriving to boarding.
Was it horrendous, no. Was it painful and frustrating, yes.
I missed Southwest like WHOA on this trip.

I’m a huge fan of Southwest. But Southwest doesn’t fly into Colorado Springs… So here I am flying Delta.
They where friendly and fast. They have short layovers and you gotta move to get to your next gates, but still so worth it on my flight.

I purchased round trip air fare to France for my wife on Delta airlines with a discover card. When she arrived in France her bags were delayed almost five days. Because we purchased the flight tickets with a credit card, I filed a dispute with discover card
because the bags were late.
Delta cancelled my wife’s return flight and left her stranded in France. Rather than go through the dispute process with discover card they just cancelled her return flight. We had to purchase a very expensive one way return flight and are now in the process of suing Delta.

I really enjoy flying Delta and have had pretty good service. Their flights seem to quite often take off a little late, not enough to make you miss your connections though. They just don’t have that many flight choices and different times for the various destinations that I fly to in order for them to earn a fourth star.

Delta airline SUCKS booked our trip way in advance got to airport flight was delayed and now we’re stuck in salt lake for four hours. We have hotel and rental car waiting and we can’t even start our vacation. We asked for another flight or some kind of compensation and they would not help us at all. If I can help it I will never use Delta again.

Delta airlines is unfair uncaring and treats their customers like cattle. If I treated my clients like we have been treated id be out of business.
Also they are now lying to cover themselves but not well! I’d loose my license! I know they are big but there is responsibility! Come on delta step it up!

Pros
1) Short lay overs, REALLY short layovers. sometimes as close as 15 minuets to make it to your next gate. Great because it cuts down on travel time but don’t schedule this if you have a meeting the same day.
2) Larger seats than United and better customer service which says something about United when you read below.
Cons
1) You will probably miss at least one connecting flight because the layovers are so short.
2)The staff is very rude and unhelpful in accommodating you on other flights when you miss a connection. They just assign you whatever with no regard for personal preference. Staff will also act annoyed when you ask them for help because you interrupted them during their personal conversation with their coworkers and will lie and make something up because they do not want to look it up for you. I called the hotline even though I was in the airport and they helped me. Not a fan of their staff.
3) Unlike Southwest, they charge you an arm and a leg to check bags in and to change your flight. Both are free with Southwest.