Czyz’s Appliance & Home Gallery

In October 2015, I purchased two items from Czyz Appliance and drove to Nevada from California to pick the items up. During that time, an electric charger, one of two, was missing, and could not be found. It was to be sent to me by mail to my home address.
It was never sent.
I have called at least 12 – 15 times, and cannot even get the owner to return my call. On my last call, the owner, Tom Czyz, was with another customer, but just couldn’t come to the phone. Of course, yet again, not even the courtesy of a return call.
With that kind of lackluster, non-​existent response to a request for them to honor their promise to provide an item paid for in advance, you can guess I am pissed.
Buyer beware.

Purchased a full suite of top of the line Thermador appliances for a kitchen remodel ($ 20K+). All went well until we faced several unexpected additional charges — sales couldn’t figure out hood parts even with the help of our contractor so we were charged a restocking fee and then charged an extra delivery fee due to one extra set of stairs. Using the dishwasher for the first time and it broke down. It was Thanksgiving week so we gave them the benefit of the doubt and hand-​washed in the hopes of getting the new ‘upgraded’ dishwasher serviced following the Thanksgiving holiday. Worked diligently through Michelle (who should not be in customer service) for several weeks. Rescheduled several services calls and then a follow-​up parts/​replacement visit (now missed Christmas — more hand washing) and was informed that the parts would not be available until mid-​January (another holiday of hand-​washing). Finally connected with the owner who handled the issue immediately and worked with Steve and Tami to get a new dishwasher and avoid more service calls. Again, purchase was easy and sales/​owners were helpful but fingers crossed nothing else goes wrong and we are sent back to customer service.

Terrible experience with service. My wife made an appointment a week ago. During that conversation she told the czyz rep that we had something in the afternoon. No problem was the response and she would make a note. Yesterday they call and say they’ll be there in the afternoon. I remind them that we have to leave at a certain time. No problem he will be there at 12. At 1 today I call and he is still a few hours away… Best they could do was have is wait another week or two for another appointment. Tried to support a local business and family and wasted a lot of time waiting for nothing.

Horrible experience from delivery to service calls. The almost refuse to service the product until you yell then they schedule a service call two weeks out. Michelle should not be taking service calls.
These guys lost my product and tried to convince me it was stolen after delivery.
Why didn’t I read Unilocal before purchasing 13 apartments worth of appliances?

They are AWESOME. Our built in fridge began making a terrible noise (on a weekend of course) so we scheduled A&E on line (and had seen bad reviews of Czyz’s). By the time A&E came on Tues, it was no longer making the noise. The A&E tech spent 5 hrs here and then told us there was nothing wrong. 5 days later, the noise came back even worse than before. Called Czyz’s at 9am on a Monday and the tech arrived by noon. Diagnosed and fixed the problem in an hour. I will never use anyone else for service. Our service was excellent, just wish I had called them first.

I had a near perfect experience with Czyz’s in Reno. I initially sent an email asking for a quote. Tami got back to me in less than a day – plenty of information and no hard sell. We talked by phone and she helped me think through the right purchases to update my kitchen, guiding me through some considerations I didn’t know existed. I ended up purchasing a Sub-​Zero refrigerator, Viking range, overhead microwave and an Asko dishwasher. All were installed expertly about a week after I ordered them. The installation crew noticed a few tiny scratches on the range and immediately ordered a replacement part.
Perhaps the lower ratings on Unilocal are due to individual sales people or to people’s unrealistic expectations. I don’t think this is the place to get low cost appliances, but if you’ve got a reasonable budget, I can’t imagine why you’d go elsewhere. I shopped the big box stores before calling Czys’s. The sales people rarely knew anything useful about the appliances I wanted and the prices weren’t that much lower.

I LOVE my new appliances! They are an important part of my home as I have an open floor plan.
I was a bit frustrated because part of my package was on back order and it took sometime to get it in but the wait was really worth it.
Probably the best part of my experience was the installation. The installers were very professional, careful, thorough and polite. They cleaned up when they were done!
Hi highly recommend Czyz’s!

Called to make arrangements for repair on my 18 year old Sub Zero refrigerator knowing service would cost more because I live about 80 miles from their location. I had done my homework on what the problem was… which Sub Zero parts were needed… where to get them and their price. $ 199.05 parts and shipping… no tax charged.
Spoke to Michelle in the service department about the problem who I had to call back after waiting 90 minutes for her call back. Her quote was $ 300 for parts and between $ 800 to $ 900 for labor which would be 2 to 3 hours. I asked her if this included travel time… answer no… that’s what we charge for «sealed system repair». I asked her what they charge per hour for labor… again told that is their usual charge.
So given the generous travel time of 3 hours plus 3 hours of labor at a cost to me of $ 900 pencils out at $ 150 per hour PLUS parts. That just seems like a rip off to me so going elsewhere for service.

I went to the store thinking I needed a new dryer, after explaining they suggested it was a simple fix. They arranged a service all an said if my dryer was too expensive to fix they would credit me the service call on a new unit. The tech however changed the heating element and I’m back in business for a few hundred. They have earned my business once again. Thank you Mike!

delivery scheduled for APRIL 2… paid for full install so hopefully all goes well…

Wow, I didn’t realize there were so many negative reviews about Czyz’s Appliance. We’ve purchased from them a few tims and have been very happy with the price, as well as service. We went to Alaska last summer (June 2014) and needed a freezer before we got back.
I called Czyz’s, spoke with Sherry, there was a freezer on our back deck ready and waiting for us to put our fish in to.
Just purchased a new GE Profile refrigerator from them at a great price. Explained I need it ASAP, they’re delivering it tomorrow morning, around my schedule!
We really like that Czyz’s is locally owned and operated as we like to support local businesses.
They carry top end products and the prices are comparable. Maybe not as inexpensive as big box stores but, I’m willing to pay a little more for local service.
Delivery is not free, they do charge for that but, they take your old appliance away so you don’t have to deal with it OR pay the fee for disposing of something the government considers hazardous waste. They don’t have the volume of customers to afford to pay two guys to deliver appliances all day and not charge for it.
We like Czyz’s, been doing business there for many years and have always been treated right.

Whenever possible I try to support local business. For me, appliances are such a big investment I really want to see a face and know who to talk to in case something goes wrong. This place is not so big that it feels like a box store, but not so small that you wonder if they’ll be in business next year. Like a good restaurant, you never want to walk in and be the only person in the place– not a good sign right? Well, they were pretty busy and I had to wait a few minutes before I got helped, but there were lots of nice displays to look at and many samples to inspect until they got to me. I dealt with a lady named Tammi who was actually the owner and she spent time with me never making me feel like it was taking too much of her time. This is the place for me, name brands and I got to deal with the owner directly.

How do you decide where you’d like to purchase a nice appliance? Do you want to use a local company in the hopes that local people will treat you right? Do you head down to the local big box store because the price is right and they’ll finance you for a year or two? How exactly do you make the decision?
I had this exact conversation prior to my purchase, and I chose wrong. My heart was in the right place, but…
Is it too much to expect quality service after a purchase?
For example, let’s say that you’ve been purchasing some good high end wine and you decide to purchase a cabinet to store your wine in so that your investment in the wine is maintained.
Let’s further say that after about five years the wine cabinet gives out and you call the place that you purchased the wine cabinet from and you ask them what it will take to come down and fix the cabinet.
Now, I live in Gardnerville and the Czyz’s Appliance store is in Reno. What’s a fair price to pay somebody to come down and diagnose the problem? Really… it’s an hour down to my house, let’s say it’s six gallons of gas down and back because they’re driving a gas guzzler. Gas adds up to $ 18 if it’s $ 3 a gallon, and it’s lower than that as I write this. For the sake of the argument let’s say that the expert arriving down here makes $ 30 an hour, which I doubt, but maybe. Now let’s throw in some profit for the store, another $ 30. Here’s the math:
$ 18+$ 60 (hour down and an hour back)+30= $ 108
Now it’s important to remember at this point they have not even figured out what’s wrong with the machine or what parts I might need to buy. With a straight face, they let me know that it’s $ 150 for what I’ve listed above. It’s not fixed, I don’t know what the problem is, and I’m in $ 150.
So, being who I am, I need to consider this for a few days. I call back about two weeks later, and I say, «Can I save the $ 150 by bringing the machine to you?» This seems reasonable to me. I’m not made of money and I’d like to save a buck or two when I can.
The answer, «No, we are not a shop.» I pitifully begin to plead with them, and I’m told the same thing…, «We are not a shop.»
«Can I speak with the owner?» With that, I’m put on hold.
When she comes back, «He’s left to the bank or something.»
«What can you do for me?»
«I’ll put a note on his desk.»
It’s been a week, and I never got the call.
To wrap this up, it’s really my fault. I wanted to spend my money locally, support a local family owned outfit, an outfit attempting to augment the growing Reno food scene by sponsoring chef competitions and events, but it was to no avail. There was no benefit for this effort. I’d purchased a wine cooler that no longer does what it was designed to do, manufactured by an outfit out of Florida that provided little service support, and from a local appliance outfit that really did not want to work with the customer after the sale was completed.
The sad part, and I mean this sincerely, is that the big box stores would have probably done a much better job.
Heck, Costco just sent me an email with $ 100 off of two different models (one’s $ 699 and ones $ 899) and those prices include shipping.
I hope this is the exception and not the rule.
My advice, try to buy local and small, but do a lot of research, check the name brand for reliability, and definitely find out what it will cost to have your machine serviced down the road.
Please, learn from my experience.

We were looking for fridge & Bosch stove. Supposedly big sale was happening– not true. Blonde sales girl acts like we are inconveniencing her. Shopped there 5 yrs ago for cabinets & had same bad experience with same girl. At that time i said id never return but thought id try again. Never again! Called em on phone & they are just as rude.

I am a very happy customer. The employees at Czyz’s have been friendly and helpful. We bought a dishwasher from them and after a while started having problems with the top rack coming off the rollers. Eventually, some plastic parts broke. Czyz’s took care of getting the replacement parts for us. Whenever we need any new appliances I will definitely being going to Czyz.

Was looking for an HE front loading Whirlpool Duet washer/​dryer combo for our mountain home & thought it would be best & nice to shop locally. Found a much better price at Lowe’s (saved over $ 250.00 total) plus got free delivery & install. I called Czyz’s back to see if they would price match, to no avail (they were actually nasty about it.) If they’re going to charge more, they should at least offer free delivery/​install.
I absolutely will never return to Czyz’s. They have horrible attitudes.

DO NOT BUY from this company. Run to Home Depot or Lowes. I bought a Maytag double oven induction range that had 3 service calls in the first 5 months. They finally said they would replace it at end of July with a newer version. I was told I would get a loaner range til new model came out. They brought the exact same range with tape that was stuck on so severely that after almost a month, I’m still trying to get it off.
I called to find out when new model would be delivered and was told that my loaner range was my replacement. I was completely LIED TO.
Sad for them. While waiting for replacement range, I found out that Maytag was no longer making induction ranges. After doing research, I was planning on upgrading to a much more expensive Fisher & Paykel single oven and a microwave that can be used as oven.
I’ll just wait til this one dies and replace my kitchen products at another store.

I needed a new gas range and they were extremely helpful during the selection process. They have a beautiful showroom with a good selection. I even showed them a range I found online and they beat the price. The installation was fast and painless. I appreciated their customer service compared to some of the big box stores I’ve shopped in the past.

Late in reviewing but like others, we will not return to this store. Purchased an entire kitchen from the Reno store. Seven years later the dishwasher has been a complete disaster. When we called in early June for service in Tahoe City we were told someone could come by in September. Not good, we do not recommend this supplier.

These people are THIEVES. I walked into their shop with a picture on my phone for an error code on my SubZero fridge and a picture for the exact model number of the fridge. The guy in the back told me what the problem was and said to go talk to a gal (Michelle) about pricing. She said the service call is $ 95 then $ 100/​hour for labor The guy who came out tells me it’s a 1 – 3 hour job… for $ 600 (i.e. $ 200 — $ 300/​hour for just labor.) I called Michelle to say this was bait and switch, and she utterly denied responsibility and said I never brought up that it was a «sealed system repair.» Uh… I came in, showed the code, gave the model number. Aren’t these geniuses the ones who should know what the problem is and how to quote it? Stay away from these bait and switch operators. Furthermore, she had told me that unused time (30 minutes total) for the $ 95 visit is applied toward the repair. That is simply false. They do not apply the time. I kicked the guy out of my home and will seek out an honest firm, even if the price is higher.
This part being added a few months later: I had another firm come out. Not only were they honest, but they told me that the Czyz’s guy was either lying or incompetent because there was NO reason to cut into my fridge. Basically, the error code sensors on my model often misbehave, and he was able to tell by measuring that the temperature was fine. I’m not sure if Czyz’s is dishonest or just incompetent, but either way I will not deal with them again.