Charter Communications

The prices are getting ridiculous!!!

This company promises fast internet speeds. They do deliver most of the time but it’s frustrating when they go out. Once in a while it’s ok but when it became a regular occurrence out where we lived, it was time we switched. Their cable box and menu is so outdated too. Also when I moved into my new house that had Charter internet hook up already, their tech said he didn’t know how to set up the network and that I would have to contact another installer… Really? The equipment is from your company… and you basically set up on the same lines…

I planned an installation three weeks in advance. The Charter rep I talked to on the phone told me it would be a seamless transition as I switched my Internet service from AT & T to Charter. When the installation day came I left work early to meet the Charter tech at my house. I expected the installation to take only one and a half hours. The tech brought the wrong modem so he had to go back to his office and get the right one. That wasted 45 minutes. After three hours, he told me he had my Charter service set up, but he told me he had cut the wire on my AT & T service and that I wouldn’t have Internet service until I got a router. I told him that the Charter rep I had set up the installation appointment with had told me I would have AT & T Internet service until Charter had my Internet service set up (no mention of cutting the AT & T wire).
The rep got impatient, and left in a hurry, leaving me standing there in a state of disbelief. I couldn’t do anything until the next day. I called Charter and after speaking with three reps, I was connected with a supervisor. He defended the installer’s actions. He told me I should have known that I should have bought a router and had it at my house on the day of the installation. I told him I am a 68-​year-​old woman and I don’t have any knowledge of technological issues. I told him I had relied on the promise of the first Charter rep I had scheduled the installation with three weeks earlier (a seamless transition). He didn’t care, he said there was nothing he could do to help me.
I hired an Internet Technology expert to come to my house and hook up a router to get my Internet service up and running (an extra cost to me).
I thought I was leaving an unhelpful company (AT & T) to go with a company that would make my Internet life easier. Charter seems to be worse with customer service than AT & T, which I thought would be impossible. But with no other options, I guess I’m stuck with Charter.

Charter is horrible! For 10 years we paid to have our number unlisted. Two yrs ago we realized its been listed we called & they said they no longer charge for unlisted #‘s and they’ll reinstate unlisted again. Now we are continually getting ‘survey’ calls etc 3 – 4 times a day. Guess what Charter ‘listed’ our number again! Now if once again requested it to be unlisted, but it’s too late the damage has been done. They are uncaring and overpriced idiots!!!

I have Charter TV, internet & phone in my apartment. For 3 months now, I have been fighting their lousy TV service. My main complain is that their guide does not work with their remote. No matter where you aim the remote, it takes up to 35 clicks to get the proper detail that you want. All in all, save your money & go where everthing works.

A sales rep came by the house stating that Charter was better than ever. Going over that they had new leadership which worked hard to resolve their bad name.
Well guess what folks, its not even close to being true. AT&T UVerse is not perfect but its FAR more stable than Charter. I would rate ½ of a star for Charter and 1 star for AT&T Uverse (in this area). Uverse varies by geographical locale.
Their claim to 60MB/​s is over-​sold meaning their pipe has too many customers on it downing the pipe from 60 to about 15 MB/​s. Uverse is capped at 15 but you would get a steady 12 – 15 without any latency issues. (both companies have random drop outs — internet vanishes for a while). Charter’s bandwidth (for my area — Reno) goes from 5 MB up to 30 MB, after 5pm until 11pm. Weekends … you can guess.

Great time of day to come to the main office, right before lunch, only waited 5 minutes. Had to return all equipment before I head out to Florida. Even was able to get a new remote for Deb without returning the broken one.
Service has been OK for the past year. The internet was fast but the TV kept going out right in the middle of a movie. Guess reception is optional. If you want a good deal for bundling it was the best around. TV, internet and telephone. But if you try to drop one the prices go way up, so i continued to pay for the telephone I never used. Thank goodness it was only for a few months.
Think I will go back to Dish, never had much of a problem with them. (Of course I did not live where it snowed.) only had monsoons for a few days a year.

Last year Charter raised my rates by $ 35 per month. I complained and they wouldn’t do anything. So I canceled the service and then restarted it the next day and got the same low rate I used to have! What a waste of time. Now, a year later, the same thing is happening — they jacked up my rates by $ 35 a month. I called again to complain and AGAIN they won’t do anything so I’ll have to cancel for the second time! And restart AGAIN! Or this time I might just cancel and look for other options!
When I called this time the lady in the «retention» department kept telling me what a great deal I was getting. if I cancel and restart they charge a $ 25 reconnect fee. That’s a whole lot cheaper than paying $ 35 more per month. Pulling my hair out as I type.

This is one of the most crooked companies in America. After dedicating time and hard work to building up sales (as a top sales person for several months and even trained others as well) in the Reno market despite the OVERWHELMING negative perception of Charter in Reno, this company had the nerve to fire me for ¨questioning a supervisor¨. Next they ¨papered¨ my personnel records to fraudulently show I had discipline records from weeks prior.
What a joke.
This is why they now have a $ 1,000,000 lawsuit against them in the Federal Court in Reno, NV
case no 3:15-cv-556.
I can see why Byron Allen recently filed a $ 10 billion dollar lawsuit against Charter and stated «At the direction of its President and Chief Executive Officer, Tom Rutledge, Defendant Charter Communications has intentionally excluded African-​American-​owned media companies, including Plaintiff Entertainment Studios, from contracting for carriage on its television distribution platform,» the complaint adds. «Rutledge did this himself and by and through his subordinates, including Allan Singer, Senior Vice President of Programming at Charter,» the 27-​page filing notes, calling Rutledge, «a blatant racist.»

Let me start my review by stating we have their stand-​alone internet service. For the Reno/​Sparks area, no other provider can match their 60 MB/​s speed. However, I’m pretty sure every other company on the PLANET has better customer service than Charter.
After hearing numerous horror stories of how terrible they were, I decided I like having high blood pressure, hearing «I told ya so» from everyone, and drinking heavily at 10 am on a Saturday, so I signed up.
One year ago, I spent a few days reviewing the pricing and had a 75 minute phone conversation with a sales associate to insure that I was NOT receiving any introductory or discount offer, and they assured me I was not.
Fast forward one year and I’m typing this review while being on hold for 1:13:46 and while the customer reps and their supervisors have been very polite, the story I keep getting is «I can’t discount your plan.» I simply told them, «I never asked for a discounted rate, and I’m not asking for one now. I just want my bill to be the same every month.» I was told that even today’s «Standard rate» may change in the future and I told them that I may change companies in the future.
I realize this entire diatribe is completely a «First World» problem but no one likes being lied to or misled.
Bottom line, their internet is the fastest around, their service reps were very polite, but their sales reps are liars and charlatans.
And yes, I still have Charter and complain about my bill every damn month.
Thanks Obama.

Thanks good guy charter for giving out my name, phone number and address to soliciting businesses. And thanks for not being completely up front about the costs. Thanks for sending guys who installed everything with the wires jumbled. Just thanks for all the good you guys do.

Service has been solid, but the rate creep is starting to get annoying. I don’t expect the promo $ 30 rate to last (it was just 12 months) but I figured the $ 50 rate would be there for a while. Nope, now we are up to $ 60/​mo for net only.
I really hate how companies make you pester them to get promos, but this is the state of the biz.
AT&T cannot compete on speed (18Mbit isn’t even broadband per the FCC anymore), so maybe some day down the road we will see a party bring fiber (FIOS, FTTH, FTTP) to this smaller market and shake things up. Until then, Charter is still the best option in town for wired internet access.

We live in the SW are of Reno and apparently ATT is not available here. We went with Charters bundle package. Basic channels. Which we now know are literally nothing. We like the internet speed and the company has been professional to deal with. One issue was a guy came out and looked all over the house and said we don’t have the hookup? Hmm the house was built in 2000 and allegedly was prewired? He said yea some houses here they used different contractors and it may en behind plaster. We will send it a tech crew on Sat. Ok.
The tech crew arrived. His name was Jeff yes. One guy. Checked everything out and said I don’t know what he was talking about everything is good.
Jeff was great. Took an hour to hook up 3 TVs.
We are going to tell them to take away the cable and just stick with the Internet as we are done playing the cable game. We get the major networks and PBS and we have Amazon and Apple TV. So no we don’t want to upgrade to get more cable channels so we can watch 1980 movies like Rainman. Seriously ?
Cable TV the way it operates now will soon go by the wayside as people get more cost conscious and go for
streaming services only.

We signed up for the cable tv, phone and internet service. The internet speed is great — often getting 50 MBs.
On the other hand there’s the cable TV service. It seems like a lot of the channels I liked to watch on AT&T aren’t there. The worst part of it is the software interface. Compared to AT&T it’s like going from 2015 back to 1980. You can’t record a show and watch it in any room, you have to watch on the particular device that records it. The fast forward function is hard to use, it seems either painfully slow, or so fast it flies past where you want to start watching again. Their programmers should look at AT&T’s Uverse and copy it.

I just had the best experience at Charter! I mentally prepared myself for a dreadful exchange as I had to return equipment and cancel services (due to a move). The lady handling the return was hilarious, outgoing and she did a mini ballet for me. That last part sounds weird, but it was fantastic.
When I had equipment installed there were several issues, but they were rectified quickly. They even called to follow up and make sure I was happy with the corrections made.
Thank you, Charter!

I wish I could give negative stars.
I moved back to California at the end of April 2015. I went in with my roommate to change names to her to avoid her the costs of reinstallation. She wanted paper bills instead of email notification that I had signed up for. We saw the clerk change theses preferences as well as the contact information.
The very next month I was getting emails from them and just thought that maybe it took a little while to process (even though you would think that a telecommunications company wouldn’t take that long). I therefore ignored these email, but doing so I didn’t know that my previous roommate wasn’t receiving any of the statements. So obviously what the did next was slap on some late penalty fees. Once they added the fees, I started getting calls, which is when I knew that someone didn’t do their job.
I called asking about the account and whose information is on it. They told me that my roommate’s info was on it, so therefore I couldn’t do anything to change the account information. So I told my roommate to call them to see what’s up. She called and they told her the same thing; that everything was under her name and that they would change to paper bills. Oh, and they weren’t owning up to their mistakes and still charged her the overdue fees.
It is now mid-​June and I am still receiving notifications from them. As much as I would like to say profane things, I don’t want to stoop to their level in quality. Please hire quality staff that can do their jobs correctly and accurately. Unless you are trying to run a scheme to find ways to charge extra from your customers, then by all means continue with what you’re doing.

Piece of crap monopoly! Service has been out for 8 hours with no time frame given when it might be fixed. Hung up on multiple customers. Get your act together!!!

Ok, so Charter is Charter. I’ve had my ups and downs with them. I’ve had horrible experiences and wonderful experiences in the past — I won’t go into those details. We all know what the common complaints are about cable companies…
Anyway, on to my most recent experience. We had a Charter remote that stopped working for whatever reason and then our modem started dying a slow death — several restarts a day only resulted in a few minutes of connectivity. Guess it was time to make the trip over to Charter to get new equipment.
Their sign could be a little bit bigger, but luckily they have two entrances to their parking lot since you’ll probably miss the first one. They are open until 7 pm, so even if you’re coming in after work, you have plenty of time to get there.
After a quick verification of my account, we got a new remote and new modem. For free. No questions asked. Wow. Nothing like «did you try new batteries» for the remote, they just handed us a new one, with fresh batteries.
The new modem required calling Charter for activation. The lady on the phone was really friendly and didn’t get frustrated with us after a couple of failed attempts to get us up and running. And to top it all off, she noticed we could be paying less for our internet while simultaneously increasing our speed. Nice — sign us up! She didn’t do any other sales pressuring, like trying to get us to upgrade our cable.
A pretty painless experience from Charter and we’ve been relatively happy with our service as of late (yay for finally having On Demand!) so Charter can sit happily at the «A-​OK» mark.

This place has some of the worst customer service I’ve ever dealt with. They are rude and unaccommodating. We had constant issues with service reliability and the tech support was usually poor at best. When our contract ended they wanted to raise our monthly bill by 40% and wouldn’t let us renew the contract. We dumped them and went to AT&T U-​verse, night and day difference!
I’m not sure Charter will EVER be able to win us back as a customer unless they make some serious changes.

If you feel the need to exercise by jumping up off your chair every hour or so in the middle of working on something to pull the power plug out of your router to reset it, if you enjoy talking to robots instead of people, and if having a tech out twice a month is your idea of socializing, then this service is for you. I was guaranteed 50mbps internet. Speed tests showed I was getting 15mbps. I called tech support at least once a day because their modem wasn’t working, nor was the router. They’d say, «Well, we show it’s working now…» Yeah. Now. An hour later, kaput.
I had their service in Wyoming because they were the only game in town. Luckily, that’s not the case here. We switched to AT&T Uverse and haven’t looked back. STEADY 45mbps internet, and their techs actually work for the company. They aren’t subcontractors. The AT&T tech was professional and showed up within the allotted time frame, unlike Charter’s techs who showed up over one and two hours late. The only thing consistent about our service was that it was always terrible. Disconnected in three months. What a waste.