Bill Pearce Motors

Unfortunately I have to write a negative review for false advertisement. Received my annual $ 50.00 off maintenance of $ 150.00 or more and decided to take my 2010 328i x drive for brake fluid change $ 104.00 and a value oil change $ 79.95. I was told that I couldn’t combine coupons. The only coupon I had was the 50 off but apparently their value service (which is advertised on website for $ 79.95) is also a coupon offer. Oil changes are $ 147.21 at this location unless they feel like honoring the values service.
Thank you for reminding me why this dealership is considered one of the worst in town. Guess it’s back to Rennsport!

After reading some of the reviews I was hesitant to bring my 328 I here for service, but since they are the only bmw dealer in the area I figured I should find out for my self-​and have to say what a pleasant surprise! The service advisor, Lloyd Daniels went out of his way to make sure I had a loaner car to get to work (even though I had been told they don’t do a loaner for service appointments) and he made sure that I fully understood the costs and what needed to be done. When I picked up the car it was spotless inside and out and they charged me less than they originally quoted because they only did the service that the car needed instead of padding for extra money. So happy I took the chance and have a service department I can trust.

In addition to BMW service they are specialists in voice mail. You call and the receptionists are quite capable and courteous. Try connecting to a service advisor … Different story, voicemail, voicemail, voicemail.
Try hiring a few more Advisors.
So if you need service, leave a message and then sit by your phone.
26 hours later I got a call back!

I’m in the market for a new car and I decided it’s between a BMW and an Audi of yet to be determined model. I had some time as I was in Reno so I decided to stop in at the dealers and see what they had and to maybe test drive a few cars. I wasn’t too worried about high pressure sales since I wasn’t even going to consider buying that day, as I’m still trying to figure out what I want yet. I was dressed in my normal work clothes, so not in T-​shirt and jeans or anything like that and drove in with my work vehicle, a VW Tiguan. So, I wasn’t all dressed like a trophy wife with an itch to spend money. I know those sales people always check out what you drive in with to size you up and then look how you’re dress, especially at these high end dealers. If this was a Kia dealer, well, maybe not so much. Like for sure, if you don’t dress and look the part, you’re not gonna get to test drive that $ 100,000 Porsche… ever.
I was greeted right away in a polite and friendly manner and I told the sales guy I was interested in a 328 or 335 GT hatchback. The sales person was easy to talk to and showed me all the features each had … dang you’d need lessons just to use all this stuff! I asked pointed questions and was answered in a clear non condescending manner. I asked about gear ratios and how many were over drive and the different drive modes like sport or eco and how those effected the shift points but not suspension settings. He didn’t act surprised I was asking these questions cause I’m a young female or anything. I ride sport motorcycles so I do know about ratios and shift points. He was even toned and clear. I got to test the 4 cylinder 328 and the six cylinder 335. I told him I was just looking at this point and he didn’t press the point with questions like, «Well, if I could make you a deal today, what can I do to earn your business today?» I’m in sales, I know all the tricks and lines! No, this was a great informative no hassle visit to check out the different models and make an informed decision later when I have all my facts.
When I’m ready to buy, I’ll probably come here … in fact if I do decide to go with BMW.

I had to go here to get a part for my Porsche. I walked in, saw 3 employees. They all ignored me. I have never been here before and had to search out someone to ask where the parts dept. was. This man answered me like he was trying to talk down a suicide jumper from a high building. Then I find the parts dept. Got the part I needed but asked the parts guy if it didn’t have something else to it. I saw on line earlier that it did. He turns his screen around and shows me a huge schematic of about 1000 parts and I was supposed to ascertain from that, that there was no additional part needed because he said so. He refused to look any further. I get home and go online to the Porsche site and see that there was indeed another part. He just didn’t want to help me as this was a very tiny part and he would have had to look for it. He told me to get a piece like it out of my garage and that any substitute would do. I hope I never have to conduct any business here again. Terrible place. Rude employees. Weird environment. Like a funeral home. I have 2 other luxury cars besides my Porsche and those dealerships are FANTASTIC! Way to go El Dorado Hills Mercedes Benz and Michael Hohl Chevrolet, your perfect records of great customer service are still in tact. No danger whatever from Bill Pearce Motors in Reno Nevada.

When looking to purchase a BMW a few years ago Bill Pearce refused to offer me any kind of deal. They would not bend on the asking price and as a young adult it felt like they weren’t taking me seriously. I reached out to the Roseville BMW in California and they were much more open to working with me. I ended up purchasing my 328xi from Roseville, but have been bringing it to the Bill Pearce BMW Service Department since 2012. Now that I actually have a BMW and am not just shopping for one, they take me much more seriously, which is slightly annoying.
It’s true what they say; you get what you pay for. Their lounge is always fully stocked with a wide assortment of Einstein Bagels, snacks, treats, beverages, and a Keurig. They also have very comfortable leather furniture and satellite TV. I often like to take advantage of their shuttle service. They have multiple vans shared between all of their properties offering complementary rides while your car is being serviced. They also have the reputation of offering a courtesy car much more luxurious than your own vehicle while it is in for a major service, although I have never personally enjoyed this perk since my car has not required any overnight services.
I have read some reviews that complain of overpriced service parts and labor. I cannot attest to that because all of the maintenance done on my car has been free as it is still under warranty. Recently they did suggest I needed new tires and they simply handed me a printout with a price estimate, sparing me an awkward sales pitch. I am thankful for that, but as expected, my tires still have plenty of life and their estimate was very high.
I have been very pleased with the service and amenities I have received from them thus far. While I have enjoyed the extra pampering, I know that it’s not essential; I fear that once my warranty lapses, I may find myself seeking other foreign mechanics for more competitive prices.

After I paid $ 2000 when I ordered my 3 serie (by the way it is illegal to pay up front, but I did not know), they «forgot» to announce me that the car had arrived! Why? Because they exposed it for days and they took the liberty to put 30 miles on it! These guys have no shame. They did not told me about the discounted parts that I could buy as a new car owner, either.
These guys should not be in the car business. They should try the casino business.
I bought the next car from BMW Roseville CA, and I had a much better experience. But be aware there also, do not buy GAP insurance from them. Their financial guy thinks he is «smarter» than you, poor him.
I will try Niello in Sacramento next time, just for fun.

We bought our Honda from here and, though we like our Honda and Arleen was really nice, WE WILL NEVER, EVER return to Bill Pearce, and you should NOT go here. I could write a novel on this place. Here are the highlights:
–Service Department is ridiculous. They once took me and my five year old daughter in the «Courtesy» shuttle to do some shopping… then they promptly went home four hours early (they knew this when they dropped us off and didn’t mention it), leaving us stranded miles away. They told us it wasn’t their problem; call a taxi. The taxi ride was $ 20. Getting stranded with a small child and your bags in a totally preventable situation: priceless. And no apologies.
–There is a loophole for everything. Every. Single. Thing. Do not get their Tires for Life program or any service plans. It’s a scam. Our oil changes/​routine maintenance averaged between $ 100-​$ 400, but sometime was around $ 1000. Nothing like a $ 400 oil change to get those «free» tires. ;) I suppose if you think of it as paying for tires and maintenance and getting free oil changes, maybe it would sit better.
–We paid to have an extended warranty program, which would refund us a check when our car is paid off. THE COMPANY HAD ALREADY FILED FOR BANKRUPTCY WHEN WE BOUGHT THE VEHICLE. After paying into the program for SIX YEARS, we paid off the car and called for our refund. Yep. No $ back, because it is in the contract that it is invalid if the company is no longer in business. AND YET Honda sold us a policy from a bankrupt company and continued to collect the money for all six years. Fraud. I don’t know how they get away with it (small print).
–Free donuts in the service room is the only upside. :) I wish Arlene worked somewhere else because she is nice.

I did NOT have a very good experience here. A sales guy: Ronald I believe, tried to push me into a car way too fast. He called me on my only day off to tell me ‘my car’ was ready: the day before they said 3 days till it was even ready for me to test drive! Then a Sales mgr (not Bud) tried to tell me it «looks like you bought this car»! They somehow got me to put down $ 100 to «hold» the car; but were not into holding it even 24 hours/​lots of game playing here!

Poor customer service in the parts department. I have visited the parts counter there three times. The staff is not friendly and while waiting in excess of 30 minutes for what I thought would be simple checkout procedures turned out to be challenging events. I had even ordered parts that they failed to include a page of installation instructions for. I went to the parts counter after calling ahead, the rep on the phone said to come down and it would be no problem, after waiting an hour at the counter, there were no instructions to be found anywhere. I had my car repaired and serviced there and after leaving a warning light came on and had to double back to find out they forgot to reset it, so I waited again for this to be reset. A poor example of luxury car service.

Beware of this place. DO NOT SIGN ANYTHING UNLESS YOU ARE SURE OF WHAT YOU SIGN. It has been years since our court hearing but it seems that a month or so doesn’t go by with me not hearing yet another horrible story about the way Bill Pearce does business. Instead of sharing a story I just heard yesterday, I will share my own even though it is outdated.
I custom ordered a 330xi and leased it for 3 years… at the end of the lease the sales guy and the GM really tried hard to get me to buy out my lease or custom order a whole new car as I wanted the 335xi of which they had none on their lot. After 5 hours of going back and forth, they talked me in to ordering a custom 335xi of which we had no vin # and/​or the car wasn’t even in the making. Their was NO contract to sign as their was no vin # yet. They had me sign my name on a BLANK sheet of paper. I called 12 hours later (after sleeping on it) and asked the salesman to cancel the whole deal. He wasn’t happy and said he would have to talk to his GM about it and call me back. He did call and I kept refusing to go through with the deal and definitely was NOT going to sign anything else.
A few weeks went by and as I was leaving my garage 1 day, I got served with a 10 day notice to pay a fine for $ 2,500 for cancellation.
I did not pay and so we went to court. The judge could not decide what to do (I have heard he drives a BMW) and told both parties he would decide in a month or so. I got the letter and the judge said since I signed my name that I had some responsibility and reduced my fine to $ 1,000. I then found out ALL of this was against the laws of DMV. I was unaware that the DMV have their own laws and actual police. I called DMV and a really nice officer came to my house. I showed him the blank sheet of paper with my signature on it and he was furious that this even made it in to the court room. He then went to Bill Pearce and demanded to see my paperwork and the GM was uncooperative. The officer then demanded the owner to get to the dealership so they could talk. The owner was uncooperative and the officer gave them 15 minutes to produce my blank sheet of paper or he was closing the business down (I was so happy to hear this as finally some justice:-)))!!!). Anyhow, I was given the name of an attorney that handles suing dealerships for shady practice and so I hired him to appeal the judges decision. He made 1 call to Bill Pearce attorney and the case was closed and I never did pay them. HOWEVER, I did go through the 1 ½ of stress and many phone calls, meetings, court etc… and did have to pay the attorney $ 250.00 for the call that put a STOP to all of the b.s. These jerks actually went through with the $ 60,000 custom order which I have heard sat on their lot for over 2 years. I guess they did get their bad Karma/​Carma. in the end… hehe…
Please read ALL of these reviews as I am now on my 4^th 330xi and definitely do not mind driving to Sac to do business. Niello is awesome and if you love the car like I do, don’t let these jerks influence what kind of car you drive. Yes, if you are under warranty you will have to drive over the hill once a year or so for service. I now make special plans when going to Niello and go to the city or Napa or something fun… I hate to read some of these reviews and see that people feel forced to choose another type of car just to avoid dealing with Bill Pearce. I think that they think they can bully locals as they are the only BMW dealer within 100 miles. Don’t let the GM bully you as this guy must have been bullied as a kid as his ego has NO LIMITS. again, BEWARE :-((((

During a recent road trip from Seattle to Socal and back, our 2007 530 xi wagon had an overheat problem climbing the long grade to the west out of Death Valley. It was Friday afternoon, and we were heading toward the lightly-​populated region on the east slope of the Sierra Nevada mountains. After consulting helpful mechanics John Miller in Lone Pine and BMW expert Tim Miller in Bishop, we decided to overnight in Bishop and head to the BMW dealer shop in Reno Saturday morning. Bill Pearce BMW’s website promised Saturday service hours, although it was too late on Friday to make an appointment.
We arrived in the early afternoon on Saturday, and were met by the lone service adviser, Lloyd. He listened to our story, and apologized that their only on-​duty BMW mechanic was fully booked. He then attempted to get the Volvo mechanic to come take a look, but he was also too busy. This is where Lloyd stepped up, and called his boss at home. After checking with the Parts department for availability of parts Lloyd approached us with a smile — a mechanic would come in on his day off to work on our car.
Lloyd directed us to the free food and drink in the waiting area, and we hooked up to the wifi while we waited. Jake arrived, used the on-​board diagnostics to confirm a bad water pump (100, 000 miles on it), and removed and replaced it, He then gave the car a test drive and even a wash. It wasn’t cheap, but it saved us having to wait who knows how many days in a Reno hotel for a service appointment. Well done!
I typically prefer to use highly-​rated independent repair shops, and have had some bad experiences in dealerships, including BMW. In this case, however, I was totally satisfied at this shop’s ability to get me back on the road on short notice on a Saturday afternoon. Plus we got a meal and a car wash in the bargain.

This dealership continues its lack of service. I order a rear quarter glass for my X3, after the neighbor’s kid put a hockey puck thru it… Made me pay up front because its a «custom» order. I did — told me it would be in 2 days later. I contacted a local installer because «the dealership does not fit glass»… Made a booking for 3 days out. The parts department at the dealership told me that they would call me as soon as it was in… I called back 3 days later to find out the situation and was told it was going to be another 3 weeks because it was coming from the factory. Really… No call to tell me this — It should be call the NO Service department. Useless and pathetic.

After having a negative impression at my first experience, I have given another shot at the second one, and I did purchase a car from them. The sales team was way nicer this time, yet it was also apparent that I was gonna buy a car for sure. I am so wondering about how my pro-​sale experience with them will be. I will update this review as the time rolls.

Outrageously overpriced service department!
Took my Cayenne in for an oil change before returning to Arizona. What a costly mistake. Compared to the Scottsdale dealership prices, Bill Pearce Motors was 25% — 100% MORE expensive on nearly every part and labor! I wasn’t aware of this until I returned to Arizona and pulled my service records. I called the Service Advisor at Bill Pearce and complained about this and he said he would have the Service Manager, Jeff Leathers, call me to explain. Never heard from him. I feel sorry for Reno/​Carson City Porsche owners who have no other option for servicing their cars.

Purchased brand new 2014 BMW X3 vehicle on 9÷17÷14. Many scratches and chips in paint, was told vehicle needed detailed and would be ok. After detail defects were still visible as well as stains in headliner, and grease leaking from grille. Has gone to body shop for quote, body shop stated part of vehicle would need to be painted, the rest would likely be repairable without paint but that they did not prefer to paint new vehicles as it is difficult to match manufacturer paint. After salesman and general manager were both contacted from body shop, no one was available and did not hear from them in over a week. I contacted after A/​C began having problems with pulsing air speeds and Scott wanted to set meeting with GM. Met in person with GM and salesman when I pursued returning vehicle for a different one due to the amount of problems. GM stated i got a good deal and all BMWs have these kinds of scratches, especially dark colors. I stated a brand new vehicle should not have these to begin with. GM spoke very condescendingly and said he had authorized the vehicle to be painted at body shop 2 weeks before, however body shop did not state that. No other options were given nor any compassion for concerns of this many issues with a brand new vehicle and beginning to feel uncomfortable for the future since it is leased and i will be charged for paint scratches and chips & stains at return of vehicle. After leaving I have not been contacted by dealership, complaint filed with BMW and BBB as well. Do not purchase from this dealership!!!

Went in for the first service this past Saturday. Had an appointment, dropped it off, was given a option of a loaner vehicle or a ride anywhere in the area. Took the latter and was promptly dropped off locally at a casino. Car was serviced in a very timely manner, even quicker than the expected time. Received a call when it was ready and an offer of a ride back.
Car was returned cleaned and repaired and follow-​up emails were received making sure that I hadn’t any concerns that I hadn’t previously shared.
My feelings about unsatisfactory reviews for car places often stem from the poster’s view of whether they should have to pay for something or not. If it’s free or cheap, great review. If there’s a cost involved, or it’s cheaper in Sac, they rip into the place. It’s no different here, if you can muddle through to the details of negative reviews. It’s worth it to me for peace of mind to shop locally when possible and I know that Bill Pearce Motors is here if, and when, I need them.
I was treated with great respect upon arrival, given options for hanging around or not and kept informed about the repairs. All professionally done. After the visit, it was asking me basically, «Are you happy with our service?» Absolutely.

The general sales manager called me to apologize for his employee’s behavior. It was the right thing to do, and I appreciated it, but it shouldn’t have been necessary in the first place.
I followed the advice of the woman I met and will be getting a car at Niello BMW in Sacramento. They offered me $ 4k more for my trade and $ 2k less on the new car asking price vs. the offer from Bill Pearce. I can definitely drive 120 miles for $ 6,000.

Nothing but good experiences with Bill Pearce!
Wellll, not HIM, but from his salesmen, service department & everyone in between.
This:
We purchased a car, a few years back, and added their extended warranty. Absolutely worth the money. No matter what we’ve needed these last few years, big or small, we were treated like royalty;
They change your oil, they clean your car.
They plan to keep your car for a bit? No problem, here’s a loner.
It’s just nice when customer service continues AFTER you’ve made the purchase.
Unfortunately, this is rare.

poor service, would not use, not thorough even when I provided a lot of details etc. does not seem to be a well rated BMW repair shop in the area. Fortunately moved to Az. where there are a lot of good independent shops around that are way more competent.
Would not buy a BMW in Reno knowing that service is suspect, but I assume they are somewhat better if you buy a new one from them, still very poor experience compared to most other cities I have lived in.