Benjamin’s Auto Body

I am not from Reno, and go to the University of Nevada. A sister of mine recommended I take my car in to Benjamin’s Auto Body after it was hit by a drunk driver behind our sorority house. I went through my insurance, and it was a seamless working with them and the shop. I am so so happy I took my car in to them. They answered all my questions and were patient with me when I called them every week with the status of my car.
My car was fixed in a timely manner, and my car looks and drives better than the day I got it. I would definitely recommend Benjamin’s Auto Body to everyone who needs to get their car fixed! The staff was friendly and the service was great! I am so happy with how my car looks and drives after the service done by them!
Thank you Benjamin’s Auto Body!

Had an amazing experience at Benjamin’s autobody.
Priscilla provided us first class service the second we walked in. Their techs made everything looks new.

Had my XC90 repaired here. Took two weeks to finish and it looks better then when it arrived. Paint is matched well and headlights were polished even though they were undamaged. Great service and quality of work.

Ben and his service team provided excellent repair to my damaged vehicle. Estimated properly. Communication was always informative and on-​time. The waiting area was clean and comfortable offering coffee or a cold beverage and light snacks. Located directly across from the Harley Davidson showroom. Had to arrange rental car for the time Ben and his service team repaired my car. Overall I would definitely refer friends to Benjamin’s Auto Body. They also have a facebook page to connect with his customers/​fans. Thanks Ben.

What a great fundraiser you hosted for the American Cancer Society during Street Vibrations! Thank you for the lunch and being involved with helping the local Cancer Society help our community! Your generosity is as great as your work and customer service!

We have used Benjamin’s Auto twice now and WOW! Completely professional; timely; excellent repair work; and a CLEAN waiting /​office area. The staff is friendly and they are just good, honest, professional people all around. I would recommend with no reservations!
Jenni

«The customer seemed completely satisfied when he picked up the vehicle»?? If you recall it was nighttime, you were just closing the shop, it was nearly impossible to see anything in your poorly lite parking lot. The next morning after picking the truck up my neighbor knocked on my door, he was walking his dog and noticed the damage and thought someone vandalized the truck.
To add insult to injury, I traded my truck into a Lexus dealership about 8 months ago. As a routine part of their trade-​in process the appraiser used a paint thickness gauge on the «repaired» area of my truck to measure quality of the job. If I recall paint should be 2 – 6 thick, the area Benjamin’s «repaired» measured 19. The dealership immediately chopped $ 1,500 off their original quoted trade-​in price. Keep in mind this was after they «fixed» their first effort. So, Benjamin, still think you did a good job? I almost wrote a Unilocal update on my experience at the Lexus dealership, but decided against it. After reading their response to my post, and after having a good laugh, I decided I had to let the Reno/​Sparks area know.
To be clear, it’s now been 21 months and I still stand by my post, the repair job was appalling and the customer service was worse. There are plenty of quality body shops in area, save yourself the effort and use someone else. Please send me a message with your email address if you’re still considering using Benjamin’s, I’ll gladly email you the photos of my truck after they «fixed it».

I really don’t understand the bad review either. There is no problem with the owner’s English, unless the reviewer can’t understand anyone with an accent. The complaint sounded racist to me, as I find his English to be as articulate as my own. My experiences beyond that also differ: quality work, very friendly service, work finished in a timely manner (frankly, I don’t want it rushed!), quality work that lasts. I have used Benjamin’s twice in the past and been very happy with the work – enough so that when I was hit by another driver recently, I insisted that the work be done at Benjamin’s because I know I can trust it will be done right. I notice that the reviewer says the problem was ultimately fixed, giving proof that he stands behind his work.

I had a great experience with Benjamin’s, so I’m not sure what the other guy is talking about. Took my 2003 Mitsubishi Lancer in after an accident and I am beyond happy with the work that was done. The car looks even better than it did when I bought it as they did things like polish the headlights, things that I’m sure were above and beyond what my insurance required. They also finished ahead of schedule, which saved me a bunch of money since I was in a rental car, and each day the bill was increasing. Everyone there was extremely nice, I was given updates, everything was explained clearly, so there were no surprises when I picked up my car. If you go into their shop you can even see how many high ratings they have from different insurance providers and different reviews from all over (they were even ranked #1 in all of Reno by State Farm who handles my insurance). Don’t let the one bad review scare you, Benjamin’s is top notch.

DONT GO HERE! we took our vehicle into them to get fixed after someone backed into us. We were having problems with the turn signals not working after the accident. We live over 100 miles from benjamins auto shop and they made us drive to their shop 2 times saying they fixed the problem. THEY DIDN’T! THE TURN SIGNALS STILL FREEZE UP. We spent over$ 150 in gas money to get back and forth from his shop for NOTHING and my husband lost pay because he had to take 2 DAYS OFF OF WORK. This is a very bad business. He promised he would take care of the problem with our vehicle but he lied! It is still broken. We will be contacting the BBB! HORRIBLE experience we have ever had dealing with a body shop! Now we have to take our vehicle to another shop to get fixed and start the process all over because benjamins shop is ignorant!