Beautiful Brows

Horrible customer service!!! I went in and the lady told me to go to their other station they have at the mall because she was going on break or to come back in 15min like really??? They are always talking on their phones while they are doing your brows… im never coming here again!

Denied me service because I’m a guy. A brow is a brow. Don’t go here because they’re prejudicial.

RUDE!!! I could not believe that the lady performing a service that I’m paying for TALKED ON THE PHONE THE ENTIRE TIME! WTF?!? So unprofessional and rude — do not go there.

So I liked this place, but I find it unprofessional of them to not tell me when I get there that not only am I gonna have to wait for the peson that was there getting there eyebrows did… but now to other women walk in and apparently they are next… take in mind I was waiting by that time already 15 mintues… and then she tells me they are next and that’s fine but you could have the courtesy to say something before just having me wait…

Don’t go here. I’m only giving it 2 stars because my eyebrows matched each other. The lady that worked here was so rude it was ridiculous. I thought that I would be extra nice because maybe she lived a hard life or something however that did no good. She had this ticked off look on her face the whole time and when she walked, she slid her feet. Normally I don’t complain about things like that… IF MY BROWS TURNED OUT PERFECT lol. So she finishes and I looked in the mirror and it wasn’t what I asked for but I wanted to leave well enough alone. I paid her and left. I got home and low and behold I wake up the next day and I have scabs all over the place. Never again. Because I have melanin in my skin, with the possibility of hyper-​pigmentation, the last thing I need is for my face to have dark spots after an abrasion heals. Takes forever to fade those dark spots from my face.

Awful. Don’t go here. I can get it done in Daly City for $ 12 where it’s less painful I get a little massage and it looks 1000xs better.

OK girls you know how long it takes to grow out thin eye brows well mine were perfect just needed to be cleaned up a little. I normally go here to get them done and I usually get the same lady but this time I got a new lady and I felt she was working on my left brow more than usual but I thought maybe she was just getting all the little hairs then she trimed alot off. I looked at my eye brows when she was done and I started to cry my eye brows are so thin and the left brow is arched so much more than the right brow I looked her and told her I would not pay for she did to my brows she denied she did anything wrong. There was another worker standing by so I showed her, she told that lady she trimmed to much of my brow and told me I didn’t have to pay for it. I left so upset never again will I go here. Please be careful with this place they have new people in here everytime and you might leave with uneven practically non-​existent eye brows

If there was a 3 ½ I would have chosen that. I love having my eyebrows threaded. It doesn’t take very long and it creates a really polished look.
I’ve been 3 times and I’ve had to ask them to use the hand sanitizer every time. They’re not very on top of cleanly practices, so that’s a bit concerning.
The price is $ 15 to get your eyebrows threaded. Wish that was a bit lower, but overall it’s worth it.
They are the only place in Reno that I have found that does eyebrow threading.

I went there for the 1^st time today she did a decent job. Very friendly person. When I got there she was busy with customers and she even grabbed a chair for me to sit there. I would give her 5 stars but I thought they were a little too pricey. My eyebrows came out nice after all and I would recommend going there.

RUDE!
I wanted to try this place because I was told they did a good job. I walked in and both women were working on clients. Both of them looked up at me– cold dead stare– they said NOTHING and then continued working. I stood there for a minute and continued to be ignored. I got fed up and left.
I don’t mind if you’re quiet or don’t want to make small talk but not even a quick greeting or smile? That’s customer service 101! It’s offensive!
These women are rude and I will never support their business. I don’t care how good they are, that is bad customer service and completely unacceptable!

My first time getting my brows threaded:
Walked in and was automatically greeted by both employees working (one was even threading another client). I told the woman it was my first time and she showed me where and when to hold my face. Fast, affordable, and loved my brows. What more could I ask for? I feel like threading isn’t the time to talk like when getting your hair done. It’s a simple 5 minute process.

First time I went there it was awkward. I had never done threading and thought they would explain me the process and would ask me what I wanted. Not the case at all! I think it has nothing to do personally why their customer service isn’t that great. Maybe it’s there culture to be quiet and not want to conversate? Whatever the case is I’m not the type of person that likes to sit there and talk while I’m getting my eyebrows done etc. So it didn’t bother me. The only thing that bothered me is that the first time I went in while I was getting my eyebrows threaded the lady expected me to know where to put my hands on my face when she told me to «hold» … Umm keep in mind this is my first time so I had no idea and she seemed irritated when I didn’t know exactly where to hold when she asked me too! But besides that incident, obviously people like their work because everytime I go there they are busy! But I just enjoy that even waiting doesn’t take long because they know what there doing and they don’t waste time. Even tho they are not friendly they have never been rude to me so I will continue to go back because I love the way my eyebrows turn out:)

Bad customer service. There was only one person working the first time I went in the salon and she was busy, along with two other people waiting. I walked in, and the lady that worked there just stared at me, and went back to what she was doing. Didn’t even get a simple «hi» or a «have a seat and I’ll be right with you» so I awkwardly stood there not knowing what to do since I’ve never been to that place. I eventually sat down and got my eyebrows threaded when she was done with the other customers. She did okay, nothing special.
Today, I decided to try to go there again and give it a chance. They close at 9pm, and I went in at around 8:30. The lady just got done with another customer and right when I got in the salon, she gave me the rudest look and said, «Sorry, no time». Really??? Why can’t they be more courteous and say it nicely? It wasn’t even 9pm yet.
Never going here again. Everyone that works here are extremely rude, they don’t even deserve one star.

Finally found a place that threaded eyebrows in the area. After living in the Middle East for over 14 years I find it’s the best way to shape my eyebrows. I find the women gentle and they do listen to what you want. I am sorry that others have not had my experience. I do believe they want to please the customer.

WORST service ever! The ladies were rude and didn’t even ask me what I wanted. The whole process took two minutes and my eyebrows aren’t even the same shape as each other. The lady pushed my head around not gently and didn’t even clean them up. I still have stray hairs everywhere. I will never go back!

The first time I tried Beautiful Brows was actually the week of my wedding — big gamble right? Lucky for me they are fantastic! My wedding was four years ago and I have been going to them ever since.
Recently (months ago) I decided I wanted to try an entirely new shape. I grew them out and I can’t even believe it. They are perfectly, and I mean perfectly symmetrical. I will have to update with a photo sometime to prove it.
I would never again attempt to wax or rely on tweezing. The price is perfect, probably much lower than I personally think they could charge.
I have had my eyebrows done by five of the women and although they might have a very very slightly different style, every single one of them is excellent. They are professional, nice, and most importantly great at what they do!

I’ve loved how my eyebrows have looked going to Beautiful Brows. That said, they don’t talk to you or are not communicative. Today, I had a new lady who was actually pushing my head around from side to side and pressing her fingers into my eyeballs. Seriously, she was pushing my head around. To top it off, my brows look awful. I’m going to have to pencil them in one side and they just don’t have that recently done look like they usually do leaving there. Will keep going back, but not to her.

I hate that this is the only place in Reno to get my eyebrows threaded. There is really only one woman who is ever shows a sliver of politeness and customer service. The others have no patience for their customers and never ask what you want. It’s like as long as they’re getting paid, it shouldn’t matter how they act. Absolutely horrible customer service. Please, someone else open up another threading salon.

I’ve been getting my eyebrows threaded for 7+ years. When I moved to Reno I wasn’t happy to find only one place that threads. beautiful brows is consistently the worst experience. Recently she cut my upper eye lid and my eyebrows were noticeably uneven means I’m never going to return.