All Points Towing- Serving the Reno- Sparks area

Fantastic experience. The girl who answered the phone was extremely friendly and helpful, and she quoted me a very fair price on the spot, which they kept to. Justin, the tow truck driver, arrived even earlier than the time estimate and made everything easy, quick, and painless. I highly recommend this company.

These guys let me schedule a tow for 8am on a Monday morning for pick up at my house, after calling them on a Sunday at 7pm. I originally wanted a 7am tow but the dispatcher notified me and said if I waited until 8am I would save some money. That tip was appreciated and I’m glad there’s still businesses out there that are honest.
The drive was on time and polite.

I got a flat at 7PM on Wednesday, July 8^th 2015. I called my roadside assistance through USAA– and was told City Auto Towing would arrive in about 30mins. My 5 year old son and I waited for their arrival, in the rain.
By 8:45– I called back to get an ETA. USAA called City Auto’s dispatch– who informed them that their truck had broken down and a second truck would be dispatched, and that they should have called (they didn’t).
By 9:45 — I again called, USAA contacted City Auto’s dispatch again– and was told they would now be there in 15 mins.
By 10:45– I called for the third time– USAA called City Auto– & I was told the driver was not coming. He had decided not to come, and USAA could find a 2^nd Tow company to dispatch to me.
Keep in mind– City Auto had my phone number, and never once called either time to say they were not coming, & instead stranded a single mother for 4 HOURS in the rain while her frustrated 5 year old begged to go home and go to bed.
Never in my life have I been more appalled by a company– & shocked at their lack or concern and care. They left me on the side of the road, without a word, in the dark and rain, with a child.
The point of all this — I had someone pick me up, & came back this morning, calling USAA insisting they send any company but City Auto.
All Points to the rescue! They arrived quickly– contacting me throughout & arriving well before the estimated time. Once there, the driver was funny, kind, and quick! What an efficiently run business. I’m impressed they were able to turn my experience ultimately into a positive one. From now on, I’ll ask for All Points.

They are fast, friendly and efficient! Highly recommend using this company!

I found myself stranded at the post office in dire need to pick up my dog from the groomers, when my key would not fit into my ignition (a peg popped out and blocked the key). Thankfully having AAA, I called for an automative locksmith. Instead, I received a tow to the dealership. The dispatcher was kind and called more than once to keep me posted on estimated arrival time — something I appreciated greatly. The young man that came out was nothing but kind and helpful. He even stopped at the groomers so I can pick up my dog. Such kindness and consideration that saved the day. I hope to never need a tow again, but I know that I’ll defiantly be calling All Points if I do.

i will never take my car to this shop again. i had a ford focus blow an engine and all points was the first on the AAA list so they came out and towed my car.
i understand that auto shops do have a certain amount of wait time for a repai; but i waited a week and a half before it was even looked at to assess what needed to be done to fix it. after that i waited another week and a half before i was informed the possible cost of the repair and was told that it would cost more than the worth of the car.
i know that this is not the businesses fault for the potential cost but it really would have been nice to know that it was a lost cause so that i could have begun looking for a replacement and not continued to pay for a rental car while waiting for my destroyed car to be fixed.
i will never take my car to this shop again and i advise others to do the same.
they received two stars from me because their tow service does a good job and is very quick with response and pick up time.

my insurance roadside assist called some other tow company first and they wanted near 200. don’t remember the name. but they called All Points Tow the second time (next time i’ll just tell them to call All Points first and eliminate the middle man. William came 20mins sooner than even his dispatcher quoted. he was kind, polite and even helpful about who to switch to when it comes to better roadside assist that covers more than the crap i have now. he also came in a few dollars under the price quoted. excellent and safe driver. will always use All Points in the future.

This is the company that AAA is contracted with in the Reno (and outlying) areas. Meet have an imported SUV and a supercharged Silverado SS. With these two vehicles comes lots of towing (and flatbed towing, at that). We use All Points approximately 4 – 5 times a year. Every driver we get is kind and courteous. We always request a flatbed and never once had All Points sent a non-​flatbed. I’ve had issues with that in other areas. All of their trucks have been in great condition and look brand new. Although we have no choice in towing companies, I am happy to say I’m glad. I wouldn’t choose any other company.
Another plus is their community involvement. I always see them at different events around the community. They were at a truck event for kids in Sparks and they always visit my daughters preschool to let the kids see the trucks. What a great company!!!

My wife and I were running some errands in Sparks, and at our last stop, found our car’s battery was dead! We are AAA members, so we called and they told me All Points was the towing company that would respond to our situation. I didn’t get his name, but the driver showed up within 30 minutes, was smiling and friendly. He asked a few questions about the state of our car, then hooked up his jumper cables. The car started right up, and he suggested we go to a nearby Autozone to have them run a diagnostics test to see if the problem was with the alternator or the battery. We did just that, and discovered the battery needed to be replaced. All Points’ driver and his suggestion were spot on! They are on AAA’s recommended auto service and towing for a very good reason. They are great, and I’ll keep them in mind should my family or friends are in need of a tow or jump start.

What a nice Towing company! We were in Reno. Dad and I… discovered his battery was dead… contacted few people who were fairly rude. we called All Points! What a nice greeting from Debby and Mike the driver! Fast, honest and efficient! If in Reno and need a tow call them! Thanks All Points Towing!