A1 RV Sales

If I could give this place zero stars I would. My husband and I went and purchased a brand new travel trailer from these guys. The deal was made and a week later the trailer still had not been taken to be detailed inside and out. We worked out our loan agreement with Mary and my husband finally got a call to schedule a walk-​thru and he gave them 3 days to decide on and they said Saturday. So both my husband and I headed down to Matley and we go into our travel trainer and it was disgustingly dirty inside and out plus the sales guy goes on to say we can’t hook up your truck because the service department has to install the hitch and they need your truck. Well hello, why did they make an appointment with my husband for a Saturday? The service department never communicated to my husband in 3 different conversations that the needed his truck and it had to be done during the week. David the sales guy tells my husband that the detail guy was fired and they will get it detailed inside and out and come back with ypur truck on Monday at noon and we will call the tech over to get your truck all hooked up. So my husband does exactly that. Well, he gets there and they say oh you have to go over to the service center! He heads over to the service center and they broke a taillight on the trailer but they fix that and my husband asked what the wiring by the battery is for and he gets 3 different answers. If you are going to carry a product should you not know how things should work and what all the wiring is for? Finally we get the trailer home and a few days later we get a call from Mary the finance lady, well, there is a problem with the loan and the bank gave you an even lower interest rate and we need to redo the paperwork. So my husband goes down and our payments are now even higher and they said we have to purchase the extended warranty to get that better rate. What happened was, Mary who should know how to fill out loan paperwork made a mistake and the bank said we have two choices pay more per month with a balloon payment at the end but you have to purchase the extended warranty to get the lower interest rate or pay for less years but still have a much higher payment. So now I am being bullied into purchasing an extended warranty plus pay a higher payment? Once they came to our house to pick up the trailer they did not bring any paperwork to say the trailer is in excellent condition as it was since we did not get to use it. Once again wasting our time as we now have to wait for A1 to email us to that we will not incur any charges and that the trailer is in excellent condition because I would not put it passed them to try to charge us. Not to mention that we have been paying for insurance for somthing we don’t even own but Mary said we had to have for the loan so we went and got it and our insurance company says we have 10 days. Thanks Mary, again you all realy know how to perform your job! So much bad information and I love how they turn their mistake into our problem. Funny how you tells us things and once we are back in your office upset that your wording changes.
Before getting to the point of returning the trailer, my husband called Mike the manager and he was off and we dealt with the assistant manager to try to work out a deal that would get us at the payment we had already signed a loan agreement for and they would not even help us. Throughout this entire horrible process, there was so much bad communication and very incapable employees that their solution was we will come pick up the trailer at your house. We tried to go through our bank to get a loan and this company would not provide our bank with the necessary paperwork to get our loan approved. This place is so shady! Mike, I don’t think I will be sitting by a campfire and referring anyone to A1 RV Sales! Way to treat your customers A1. Oh by the way Mike supposedly does not work there anymore but when my husband called they said he was off. Which is it?

We did receive the check, but still filed a complaint with BBB. Dawn responded with a page full of lies. Mike B., the GM called me and said he wanted to make things right with us; then promptly responded on BBB that everything was good & there were no problems — while we were still waiting for the repairs to be done. I declined his response. He called back in a panic, but I didn’t answer his call. We spoke with an attorney regarding this whole mess which angered A1 but did no good. Mike B. told my husband «we didn’t put a gun to your head» in regards to buying the trailer.

My wife and I were going to purchase a 5^th wheel from A-​1. It was a consignment unit that had been smoked in for a long time. The plus was a new built in generator new rubber all the accessories that you would need. Like tire covers hitch stabilizer plumbing attachments for various hookups at different styles. So this was a lot of things included with the sale from the consigned. I talked with Gary about the hook up and he had a gooseneck hitch that was in the shed that he said came off another unit they brought in. I ended up talking with another salesman the next day Dave Suber. I was going forward with the sale gave them $ 2000.00 down while I got financing. Ok everything is going great I asked Gary about the gooseneck attachment and he was pissed that I was working with Dave now. He told me the gooseneck attachment was $ 200.00 cash no check or credit cash only, it was going to be included with the purchase but I changed salesman and it pissed him off. That statement tells me he is robbing the company or doing something shady (cash only). As for the smoke smell I called service masters and that man said he could get rid of the smoke smell for $ 850.00. I thought fair enough. When I went to get the trailer all of the accessories were taken out. I asked Dave what the hell? He said he don’t know what I was talking about and said let check. He came back with tire covers that belonged in the trash and said are these what your talking about? I blew up told him where he could put this trailer. I did get my deposit back within a week. All said and done wasted a lot of time the consigned lost his sale and these guys rob from units and sell for cash only on accessories that they steel from other people. I wonder if IRS knows about cash only sales from this lot. I did end up with a nice Auto mate fifth wheel from a private seller 2^nd owner for half the price I was going to pay these jokers.

They sold our toy hauler!