Santos Marissa, MD

dr santos is a highly educated woman. she is well known in the Filipino community and most Filipinos have her as their PCP. She runs many clinics as well as other businesses. The wait time to be seen may be long but that’s because she has a high volume of patients that goes both ways in dedication and commitment. People often forget there is only one doctor here LOL hence why at times there might be a long wait. she’s tells the truth and may be brutally honest but that’s because she doesn’t like to sugar coat the real deal. If you can’t handle a outspoken doctor she might not be for you. But if you love blunt and genuine doctors, then she’s your person.

This review is on behalf of my mother (who is not on Unilocal). After helping her look up Primary Care Physicians in our neighborhood that speaks her language, I regret connecting my mother to this doctor.
First, the wait times at her office is always horrible. Her scheduled appointments often mean they have a whole-​day wait at her Woodside location.
Second, her staff is no better. Her medical billing person, Ernie, told me that to get a copy of my mother’s medical records, they charge 75 cents per page. Per page!!! The only way around this is for my mother’s new PCP to request for the records at no charge. After looking it up online, I learned that this is not illegal. Hard to understand why a doctor would have to charge patients for their own medical records, after already collecting ridiculous fees from insurance companies.
Lastly, Dr. Santos hardly does any diagnoses. She would just refer her patients off to the next specialist. Isn’t the purpose of Primary Care Physician be the first line of diagnosis to a patient? This is a perfect example of some healthcare professionals who take advantage of a patient’s insurance, do no work whatsoever, submit charges to insurance companies, and pass it to the next guy to worry about.
Also, if you have any inquiries, she’ll curtly reply «Which one is a doctor between the two of us?»… So much for bedside manner.

dr. santos is my primary care physician, but i have never seen her. i stopped by the woodside office once when i had a cold, and generally asked for referrals for a specialist since. after two years, i was told that they wouldn’t give me a referral, bc they needed to see me.
i made an appointment at 12:15, it’s now 2:15 pm & i still haven’t been seen by dr. santos, or any doctor for that matter.
i can’t tell you if dr. santos is an amazing doctor, but i can tell you that no other doctor’s office has ever wasted this much of my time for a simple referral to a specialist (an allergist at that! i have allergies, that’s all!).

Whats makes going to see a doctor better? How about a clean, well designed office with a friendly and knowledgeable staff, that is fluent in 4 languages (Spanish, Tagalog, Russian and English), and to top it off, a doctor who is very caring, polite and is available at two locations. I have known Dr Santos for 8 years, and her patient population keeps growing. She is kind, caring and knows how to treat her patients.