Queens Consultation Center

I’ve seen a few therapists at this location and at others. I finally found one here that suited me. Anna and Dr. Davidov are a great combo and really do give me realistic, ideal therapy. Anna is the first therapist I’ve felt like I wasn’t just entertaining with the story of my life. Her jaw didn’t drop like the rest, and she wasn’t left speechless. She didn’t judge and I felt like I was able to open up to her without feeling uncomfortable or holding back. Dr. Davidov accurately assessed me despite me being a difficult and inconsistent patient for awhile. 4 stars is for them specifically. Now there have been therapists there which are actually no longer there, that I was very disappointed with. One didn’t really help me with anything at all and I felt like I was there for her entertainment, and the other one seemed ok, but I only had one session with her since she had a habit of canceling sessions at the last minute or running Über late to the point where I couldn’t sit there for hours. The staff does seem a bit unprofessional at times. I know there is a guy at the front who talks unprofessional and seems like he doesn’t know what’s going on. The rest of the women at the front are nice, and there is 1 that has been there for awhile and she’s really on top of everything. Some of the other girls at the front seem overwhelmed at times, especially with impatient clients barking at them. there is a wait at times. But usually, you only have super long waits if you’re normally late or cancel yourself. They probably have to double book if there is an unreliable client. I’ve worked in a clinical setting so maybe I understand better than others who have not. But the wait isn’t bad. When I see medical doctors for health check ups, it’s usually an all day thing, so the wait here is far better; 5 – 30 minutes is my usual wait time. When it’s 30 minutes it’s usually because I was running a little late myself. Most clients here have poor interactions with the front desk staff, which I can see really turns them off to the place, so unfortunately I think that is what sticks with them when they come to write a review. Overall, I have recommended them to multiple people, and I couldn’t ask for more in a dr and therapist. Try to overlook the front desk staff, and you won’t be disappointed with your treatment.

First off the girl who answered the phone didn’t know wtf she was doing. She put me on hold four times!!! I go to my appointment the office looks dingy and ghetto a BUNCH of people waiting. Im a new patient BTW. Its my first time going to a mental health care provider. Before I go for my appointment the girl asks for copay I had no idea I had to pay copay. This was never brought to my attention the two times I spoke to the the receptionist over the phone. They only except cash no cards. So I can’t pay up front I ask if they could bill me. They said I am going to have to reschedule. I took me an hour to get there. a complete waste of time!!!

Always a long wait and super rude customers. Not sure why people come here. I just do it because I’m too lazy to find another doctor and they aren’t stingey with the prescriptions.

One of my worst healthcare experiences in NY. Consistently wait over an hour to be seen, and with an appointment! Check in is done through a thick window so you have to shout your private information for all of the waiting room to hear. Must pay in cash prior to being seen, they will not bill you (even an insurance copay)
Calls are not returned. Doctor is not flexible with appts or refills.
Unless you have no other options, do not see doctors here.

If there was a way to give this place negative stars I would. I’m at a loss for words as to how incompetent the staff here are. I went there in December and waited over 3 hours for my appointment! Infuriated and pressed with my time, I canceled my appointment and reclaimed my copay (which you must provide prior to the apt). When I looked at the receptionist calendar through the window, I was triple booked in with someone! Not double but triple! The doctor was going on vacation the next day and I couldn’t get my prescription.
Management needs to find themselves a more capable group of administrative staff who can book appointments and keep the flow of traffic moving efficiently.
P. S. Agree with Brandon T. that reviewer Kelvin C. must be a shill for this place. I’ve never walked in there to not wait near an hour for an appointment.

Kelvin C must be a shill for this place, administratively at least, the front desk personnel should be in therapy, or take a course in office skills.
The already written bad reviews on the administrative personnel has just saved me a lot of typing, but I’ll add a few more cents.
Making an appointment is relatively easy, but whoever answers (no matter when you call, every call I’ve made has been like this), will apparently turn away and speak to someone else, leaving you to ask, «EXCUSE ME?!» «Oh, I wasn’t talking to you.»
Appointments are routinely, on average, 40 minutes later than scheduled. ON AVERAGE. One time, after THEY called to confirm the appointment for my child, we show up, AND WAS TOLD THE DOCTOR WAS ON VACATION.
I feel sorry for anyone with anxiety disorders, as sitting in the cooped up waiting room is enough to drive anyone crazy.
I met with my child’s new therapist, and discussed the haphazard scheduling with him. He said, «Yes, they’re screwing up my schedule as well. I’ll try to talk to them.» I’m not terribly hopeful.
They have the nerve to have a sign posted that reads: APPOINTS CANCELLED ON THE DAY OF THE APPOINTMENT WILL RESULT IN A $ 50 FEE (something like that). WE SHOULD CHARGE THEM FOR THEIR CONSISTENT LATENESS/​INCOMPETENCE!
From what I could gather, from my ~10 visits there, the receptionist is supposed to call the therapist, then buzz you in– BUT THEY FORGET. My child has told me numerous times that his former therapist was just sitting there, and no one was seen coming out of his office. Speaking of office, the offices have paper thin walls, and you can hear the blaring tv from the waiting room, the laughter and chatter of the administrative staff, and, I believe the voices of the patient and therapist in the adjoining room.
THIS PLACE IS A NIGHTMARE.
It’s difficult to say whether the therapists are any good. I found my child’s previous therapist fairly insightful, but it was a bad match. I have a good feeling about the new therapist. If you make an appointment there, double your time, because you’ll need it. I met a young man who arrived early for his appointment, and his appointed time had come and gone by 45 minutes. I will be filing a complaint. As soon as I am able to find an adolescent therapist, we’re outta there. It’s just really hard finding therapists with evening hours under my insurance plan.
Contact info: info@​queensconsultationcenter.​com
Raymond Tam, MD
President
(718) 459‑1225 ext. 11

The one star rating does not reflect the performance of the mental health professional I see at this facility. I’ve been seeing my therapist for almost two years, and I like the guy. During our first session he said all these nice things about me, how he saw a lot of potential, etc., etc., and at the end I called him on it. I asked him how he could tell all this after only knowing me for 45 minutes or so. He explained, in a normal manner (not smug, or bragging, or anything like that) was that he had 40 years of experience in the field. That was a reasonable answer
Unfortunately, the administrative staff has proven themselves to be INCOMPETENT.
A little bit of background before I continue. I originally came here as a result of needing a psychiatric evaluation as one of the preliminaries for bariatric surgery, but I also wanted to see a therapist on a regular basis.
So, an appointment was made for me with Dr. N for intake purposes. Afterwards, Dr. N told me to see the receptionist to schedule another session. And this is where my troubles begin.
Example #1: I scheduled my follow-​up appointment with Dr. N for two weeks later, at 6pm. Two weeks later, I show up at 6 only to find that Dr. N regularly leaves at 5. (I work 9 – 5 and I made it clear that 6 was the absolute earliest I could get there from work.) I was not contacted about their error because the person who made the appointment only wrote «Gary» without indicating if it was my first or last name. Finally, after waiting 40 minutes, I was seen by Dr. D, but after a few minutes in her office I was understandably too frustrated by the circumstances to continue. As far as scheduling another session, Dr. D told me I would see a Dr. T who has evening hours and that Dr. T would contact me to schedule an appointment.
Example #2: I had told Dr. T that I wanted to see a therapist on a regular basis. On our third session he told me that a therapist was available, and that I should see the receptionist to schedule an appointment. Surprisingly, the receptionist said there were TWO different therapists available, mentioned their names, and asked me which one I wanted to see. Obviously, I did not know either person so there was no point in my choosing one name over the other, so the receptionist picked a name and set up an appointment for me. So, essentially, a member of the administrative staff, a non-​medical person, made a major medical decision by choosing my therapist for me.
Example #3: I continue to see Dr. T as well as my therapist, Mr. R. Dr. T’s role is to monitor my medication, and Mr. R provides general therapy services. One day I had appointments with both Dr. T and Mr. R. While waiting to see Dr. T, Mr. R entered the waiting area, heading towards the exit. I reminded Mr. R of our scheduled appointment, and it turned out he was unaware of it — he was actually leaving for the day! (I thought he was going to the restroom.) I showed him my appointment card, filled out by the receptionist, as proof. At the end of my session with Mr. R, he received a call informing him of the arrival of another client, a new one. Mr. R had not been informed of this second appointment either.
Need I say more?

This place is ridiculous! The front desk staff definitely needs to be more professional. I have just got off the phone with a spaced out young lady who had no clue what she was doing. I asked to cancel an appointment, so she started insisting that I have to pay $ 50 fee, but I haven’t even been there yet, this was supposed to be my first time. I was trying to explain that no one ever told me they have such a policy, I didn’t sign anything and bla bla, so after 10 min of talking back and forth I guess her bulb lit up! So she said: «Oh, I am sorry mam, this was supposed to be your first time right… You don’t need to pay then.» I probably won’t even go.
I have not been there yet, I have not seen any doctor, but I am already having second thoughts on whether I should even consider going there after all this…

Long story short: Foo! Now, on to the long story…
I called for an appointment, and had some trouble communicating with the woman on the other end of the line, as she was constantly distracted by her co-​workers or maybe other patients in the office. Without warning she would depart our conversation and suddenly turn up again to ask a question I had already answered. After getting my information and making the appointment, she seemed eager to hang up. I said wait please, can you please let me know if I have a co-​pay? We’ll let you know, she said. When? I asked. We’ll call you before the appointment to confirm your co-​pay. Okay great, thanks.
Fast forward a week later, one day before my appointment. At 3:00 in the afternoon I called the office myself to confirm my appointment. The woman said okay confirmed and moved to hang up — once again I said wait, can you tell me if there is a co-​pay? Please hold on, she said. Three minutes later she says, okay we’ve confirmed you for tomorrow and you have no co-​pay. Great! says I.
About an hour later I get a call from the office. «Mr. Smith?» Yes? «You have a [inaudible over loud talking and laughter in the background]» Annoyed with the unprofessional demeanor of their office, I said Sir, I can’t hear a word you’re saying. The noise dies down a little and he says he’s calling to confirm my appointment. I didn’t even bother telling him that I had already made the confirmation; I just wanted to get off of the phone so I said okay thank you.
Fast forward to the next day. I eventually find the place, in what looks like an abandoned office building. Fine, I’m not a snob, my point is that it was hard to find. I go upstairs and turn into Suite J, at last, into Queens Consultation Center. It was 90 degrees outside that day and easily over 100 degrees in the waiting room, no air conditioning obviously; the walls lined with closely packed chairs, with yet another row of seats jammed in the middle of the circle. I had to nudge, reach and shimmy my way to the front desk, it was so crowded. If a fire had broken out, we were only fortunate to have enough manic depressive teardrops between the lot of us to douse the flames immediately.
I reach the counter, where the office is barricaded behind bullet proof glass. From the small opening at the bottom escaped a strong, persistent, merciful gust of air conditioning. This is a mental health facility that places employee comfort over that of their patients, I thought. Noted. The person behind the glass asks my information, without saying hello, glances at some paperwork and asks for my $ 60 co-​pay.
No! No. «I was told there was no co-​pay,» I said, the seriousness of my demeanor compromised by a bead of sweat dangling fixedly off the tip of my nose. «Really?» she turns over her shoulder, «Hey Tom [not a real name necessarily, I don’t remember, it was some guy], he said he doesn’t have a co-​pay.» Tom looks up at her and says «What type of insurance?» Aetna. «He has a co-​pay.» Tom drones back, in a matter-​of-​fact monotone. He didn’t even check! This Co-​Pay Psychic, this laissez-​faire know-​it-​all. The person I was dealing with goes in the back to check, which I would have insisted on anyway, and leaves me with a clipboard of in-​take forms. Tom calls my name minutes later for my paperwork and I say I’m not filling anything out until you resolve the co-​pay situation.
Lo and behold. «He doesn’t have a co-​pay.» «Really? That’s strange.» «Yeah, really weird.» I had to sit and listen to this, ladies and gentlemen, to them grousing about the lack of extra cash they apparently hoped they would have gotten from me. Let me take another opportunity to repeat: this is a mental health center. At this point I have about as much faith in the competence of this office to deal with any kind of mental distress as I do in Lucy’s «The Doctor is IN» therapy stand. I sat there for a minute, weighing my options («Get out» vs. «Get the F-​CK out») and finally got up, handed in my partially completed paperwork and said good day.
One look around that waiting room and you know that this is an office that makes its money off of government subsidies. This office does not care about you. It is a Medicaid factory that private insurance holders occasionally stumble into, in our haze of desperation. I never made it to the doctors so I cannot speak to their ability, but if they are so neglectful or disinterested as to the pre-​care treatment of their patients, then how could you trust them to be genuinely attentive to your well-​being face-​to-​face? Look elsewhere or call a hotline or something.

I give three stars because the therapy clinic tries. The fourth star because my therapist, Dr. Levine, is very respectful and caring. The only thing that sucks, though, is the wait time. One can expect to sit around waiting for at least 30 minutes up to an hour or more if their therapist or shrink’s booked. It isn’t always like that, but don’t be surprised if you one day find yourself spending an entire afternoon or evening at Queens Consultation. This is why I can’t add a fifth star. I think some of the staffers are great, and the location very convenient, so it deserves its four-​star rating. I like that it’s central. It’s in Rego Park but within walking distance of Forest Hills, LeFrak City and Elmhurst. Good news for any patient, present or future, wanting to kill some time during a longer wait period.

Honestly they need to get their appointments step up better. To see Dr. Davidov most of the time the appointments have a long wait time. If you have a 11:45 appointment more then likely you will be waiting passed 12:30. But she is a great doctor. The people at the front desk don’t know what they are doing half the time. They never remember who has to go next and if you don’t go up to the window every now and again you can be waiting even longer. It is best to go here in the afternoon hours or else there is double booking. The plus side is that this place is easy to get to and the train is about a block away. If you do not know the address to this place you will walk right passed it because the outside of the building has no name on it. It can either be a hit or miss depending on which therapist you get. I’ve noticed that some of the patients can be rude at times while talking loudly on a cell phone. If I didn’t need help I would never think twice of going back. I give the doctors 5 stars not the front desk they get 3.