Michaels

I managed to get a parking place, so that was good — usually it’s impossible. Bought a few things for my new place, then drove out to LI. Realizing I forgot something, I stopped into a Michaels there & noticed that the prices are lower on very many items in the LI store. So, lemme get this straight: easier parking & lower prices if I just drive a few miles? Hmmmm…

The lines are very long and I suppose that’s no one’s fault and the cashiers work pretty fast so you never have to wait too long. They had everything I was looking for. If you need to get anything consisting of art’s and crafts, this is the place and the fact that it is by staples, sports authority, Home Depot, etc is a major plus. All I could recommend is that the staff would be around the store incase someone needs help because it was almost impossible to find a single staff member to help me find some things.

We ordered custom framing from Michaels 2 weeks ago and have come to pick them up 6 days before Christmas and the frames look terrible. These are for Christmas gifts and the frame corners do not match up. The framing manager is incredibly rude and told us that we should’ve known that they wouldn’t match up and keeps shoving the frame sample in our face. They offered to putty the frame but can’t promise that it will look ok. When we asked the manager if she thought the frames looked good for Christmas gifts she said no but even if they reordered them they probably would look the same and they might not arrive in time for Christmas. Basically she told us that she can’t do anything and it’s not in their control. Custom framing at Michael’s is definitely buyer beware. On a side note, Jason who works in custom framing is trying to help us and couldn’t be nicer. He understands our frustration and to the best of his ability is doing everything he can. He should be promoted and would be a much more effective manager.

It has what I was looking for, but the lines were long. the store itself is big and never seems crazy crowded and packed, but when it comes time to pay, the line can go ALL the way into the store. But they have a lot of registers open and workers steadily ringing up customers, but the line is still so long. Not like prices are dirt cheap either. Employees are friendly when they ring you up. Very large selection of everything — baking stuff, crafts, cards, sewing supplies. I could get lost in here. But then I don’t want to waste time because I know I got to wait on a long line!
grumble grumble!
Parking is a hassle too, since it’s a shared lot with Trader Joe’s and Staples. But it’s a known fact that Trader Joe’s hogs all the spaces.

This place gets packed! I feel like every time I’m in here im waiting on a long line. Employees are friendly, just wish they would have more registers open on a friday evening.
Parking lot is small, as it shares a lot with other stores.
Its on the 2^nd floor, they have a long escalator & elevators.
Stocked well, i usually find what im looking for… baking, crafting, cool home décor, & fun trinkets… who doesn’t love Michaels???
Coupons usually available! #winning
SYOY

Took a few minutes to find the entrance to this Michael’s. It is right between Staples and Trader Joe’s. It is on the 2^nd floor of the building. There are stairs, an escalator, and an elevator to get up there.
About halfway up the escalator, prepare to be caught in an unrelenting waft of cinnamon and pine, as they have lots of those scented broom-​looking things by the entrance. As the escalator reached the top I wiped my eyes to alleviate the burning sensation and ventured into the store.
The store seemed well-​organized and well stocked. There were lots of employees around to help you with any questions or needs. With little effort, thanks to the excellent signage around the store, I was able to locate what I had gone there for. There was practically no line, so checkout was a breeze.
The only thing that put me off is that they had an assortment of Star Wars themed chest-​like boxes ranging in price from $ 14 up to $ 25 which I had just seen at National Wholesale Liquidators just minutes before for $ 6 to $ 12 for the exact same items. So they were grossly overpriced here. Other than that, it was a decent shopping experience.

The store is organized and the selection is huge, unfortunately the customer service is really awful. I’ve been there 3 times within the last month and I don’t think one person said hi to me. Even in checkout, everyone just rings up the items without even saying anything at all. One woman coughed into her hand and proceeded to touch my items to bag them.

Poor customer service! I love scrapbooking or just buying pretty trinkets so Michaels has always been my place to go. I go there so often I don’t need much assistance or need to interact with associates there. But my visit there today was anything but upsetting. Associates there were not friendly and glared at me while looking at the grabbags. One of the elderly female associate scolded me just because I stood there too long for thinking to purchase how many grabbags. For godsake its just $ 2. My overall puchase from Michaels over the years has been more than enough to damage my credit cards. I am looking elsewhere or online just to avoid how unpleasant they are! But kudos to John, the associate working at the register for your help and patience! Keep up your smile and friendliness because apparently your other co-​workers are lacking it!

The parking is so bad it’s not worth coming here if it’s after 9:30am. Just order your supplies online and save yourself the headache!

I love Michaels so this review is just for this store. TERRIBLE customer service. I went there with my husband to frame 2 pictures and the service at the framing station was ridiculous. This girl looked like she did not wanted to be there and she didn’t mind showing us that. She was yawning non stop on our faces and when we asked if they had anything for our measures she said she didn’t know because she only knows inches. «I am not in a converting mood». Well, you can politely ask us to convert and not give this guetto ass attitute. Also when asked about prices she said it was too expensive. WtF? Never buying there again.

Yup, problem here is clearly customer service. Whenever I come here, the items I’m looking for are mostly in stock. I like the mark down items and find all sorts of pretty decent sales too.
Basic courtesy seems to be lacking with a few employees in this store. Asking for help or assistance in unlocking an item from a gated shelf seems to be an inconvenience. I’ve encountered several checkout clerks that do not greet you and don’t say «thank you» at the end of check out transactions. A receipt and change is shoved into your hand and then he/​she yells «Next!!!». Do I sound like I’m making a big deal out of nothing? Maybe. But these are the small things that make customers feel welcomed and make people want to return to your store. If you work at this store in any capacity and you happen to be standing by the entrance, I’m pretty sure you’re supposed to greet your customers as they enter. Some of the associates that work here (not all) need to leave their attitudes at the door. I guess I’ll try the Michael’s at Gateway Mall!

Pros: I love Michaels. I love the coupons. I love that I can get lots of great stuff for my home here.
Cons: I haven’t encountered many employees except at the cash wrap. The lines are always long.

The workers here are the prime example of unprofessional and cranky wieners! One cashier yelled at the top of his lungs NEXT NEXT and then said «fucking people» and the other little grenade cashier laughed along with him. That stubby cashier deserved to get bitched slapped for making that slick comment. Good thing about Michaels is that there are always coupons, you’ll be a fool to ever pay full price for anything here. Michaels if you want to improve your customer service fire your current staff and hire some better quality associates.

I seriously expected the store to be much cheaper than it was I walked out spending over $ 39 in supplies some of which I can find in the $.99 store while it has a great supply of crafts and items I think it’s overpriced

I walked over here from the nearby Home Depot to look for mason jars — and, voila! They couldn’t have been easier to locate. Having had such speedy success, I wandered over to the nice selection of picture frames.
Although I am both stingy AND picky about the picture frames I buy for our home, I liked one of their 11×14 matted selections enough to purchase. Good job, Michaels!

Location of this store isn’t too bad. It shares a parking lot with Trader Joe’s and Staples. I walked here so I’m not sure if the parking was tough. Has similar products as other Michael’s stores. Not too crowded compared to the Manhattan store on Columbus in the UWS. I will be returning!

This location is much better then others I have been to.
There are actual people on the sales floor to help you find what you are looking for.
Also even though there is a long line it goes fast because the register girls are fast and efficient.
=)

Michael’s is my dream store. It has everything I ever wanted. I used to go to a huge one in Staten Island and it was my oasis.
But this one… this one ruined Michael’s for me. Even the one in UWS is a lot better!
1) They deliberately put «sale» signs on rows where SOME products aren’t on sale.
2) Their signs are also very vague and don’t really tell you what’s actually on sale.
3) Then when you go to the register and you look at your receipt, and you ask the cashier if the things you got were on sale, she’ll say yes. But tricky tricky tricky, not the things you THOUGHT were on sale!
4) No 40% off coupon from receipts??? Get outta hea.
5) The staff walking around is not helpful either, and very rude (I smile all the time, there’s no reason for you to be mean to me! *cries*)

The employees in this store are completely apathetic. I don’t know what to say, other than that the store is generally well kept and there is no excuse for such lack of interest in doing one’s job. It’s like someone spent a hell of a lot of time and money building a store and then turned it over to some Jr. high-​school students who’d rather be anywhere else, but working there. Oh wait, it’s exactly like that.
Nowhere is this more keenly felt then when you’re trying to give them money. Trying to pay for something at this store is painful. The employees don’t listen to what you’re saying during the transaction and are generally unhelpful.

Store #8785
As an avid scrapbooking, I used to LOVE Michael’s Crafts stores but where I once attained all my crafts materials but their selection and inventory stock level for major brand names has greatly declined. What I seek at Michael’s is what I was unable to attain for Scotch’s scrapbooking double-​sided removable tape. Retail’s busiest time of the year, the holidays and they do not restock basic craft items??! This is the holidays 2012 as many items on the shelves are empty with only the hooks and price tag but no product. AIJA!
Staff is difficult to locate as there is no one physically holding the fort on the floor to seek assistance and are stolid with their dismissive attitude to customers. In up-​keeping with the growing presence of scrapbooking as a craft hobby, Michael’s produces their own brand which has a strong presence throughout this store #8785. The checkout queue is backup for ten minutes. Thankfully, within mere minutes of a purchase that I’d abruptly changed my mind for another item I was able to do an exchange at the register without waiting on another line.
Note: This store #8785 actually lies in Rego Park, Queens NOT Glendale and is accessible via Q11 Bus. This store inhabits a parking lot shared with adjacent neighbors Staples and Trader Joe’s.