Stanford Medicine Outpatient Center

Doctor David Mohler is the best, I brought my mom here to visit him, he was so helpful and respectful. I know it’s super expensive in Stanford clinics but it worth it. The staff are pros and the crevice is good to. 5 star for David Mohler MD.
Thank you Doctor

Very efficient and friendly staff from reception to xray to nurse assistants.
My wife had hip replacement surgery 2 years ago with Dr. Maloney. SUPERIOR doctor and very good bedside manner even though he is busy.
Parking is a pain at this facility. The spaces are very narrow and if you have a normal size car your screwed.
You do have to get there early to get xrays but when you travel from Monterey you’re always early.
Great job Dr. Maloney and Staff

I do my physical therapy here. I have Ricky and he’s seriously the best! Super thorough and actually getting results. It’s a really clean place and everybody here is so friendly.

I previously had neck surgery with Dr Todd Alamin and I would like to say he did an excellent job on my procedure, he was very professional and kind. Before my procedure he made sure that my family and I were very familiar with what to expect before, during and throughout the entire process and I was very pleased with the outcome. Dr Alamin’s assistant Natalie was also very pleasant and did a great job in removing my stitches. Overall I was very very pleased and I highly recommend Dr Alamin for any spinal and orthopedic procedures. If I could give 10 stars I would, Dr Alamin is very excellent, professional and have gained mine and my family’s trust.

I am writing this review primarily because I do not like to be lied to.
My sports med. doctor referred me to Dr. Bellino for a hip issue. She had x-​rays taken, which I took with me to my appointment with Dr. Bellino. I wasn’t sure of traffic, so I gave myself plenty of time, and arrived about 45 min. early for my appointment. It is a nice, new, aesthetically appealing building, with easy parking. I found my department, and checked in (at which point they took my copay and the copy of the images). At first I didn’t expect much because I was so early, But about an hour after my appointment time, I had to approach the desk to make sure they hadn’t overlooked me. They said they were short staffed and hadn’t gotten to me. I sat back down. Close to another hour later, I’m getting upset, because this is an outpatient clinic appointment, and I have another appointment in the afternoon, and I’m now 1.5 hrs past my scheduled time. They never even sent anyone out to let me know they were running behind, which would have gone a long way!
Finally they called me back. The staff member walked me to a exam room and left. There were 2 chairs in there, one of which had a blood stain on it (GROSS!). I am very unimpressed at this point! I wait another 45 min. or so, getting more upset by the minute, because I have somewhere else to be and they don’t have the basic courtesy of coming in ONCE to say I will be seen sometime soon! I finally gave up, and went up to the front desk to tell them to give me back my copay and my images, and I had the office manager come to register my complaint. I said how long I had been waiting and had another appointment, and she said Dr. Bellino had emergency patients, blah, blah, blah. I know this is a line that is used to appease patients when they can’t do anything about the doctors, but I felt that this was a Lie because there was a Sign in front of the building Explicitly saying there were NO emergency services at this location! I was waiting for my images, when she came up and asked if he saw me next, would I stay. I said yes, if I called my next appointment to push it back. Back in the exam room, Dr. Bellino comes in coolly. I have been in the building for close to 4 hours, but I’M the problem patient! He goes over my x-​rays and says he cannot corroborate my sports med. doctor’s diagnosis because the x-​rays had too much rotation. I am an x-​ray technologist, and there was absolutely no substantial amount of rotation on those films! At that point I was done. I do not want to have any further interaction with a doctor who will lie to my face! Lie number two, and I was out of there! To date, I have not had any resolution of my hip problem, and I still missed my other appointment later that day!
This facility was extremely poorly run (and staffed, since that was their excuse…). If you cannot see me within 3 hours of my appointment time, ADJUST YOUR SCHEDULING! If your doctor cannot stick to a clinic schedule, first be decent and communicate with your waiting customers, and second, RE-​EVALUATE YOUR SCHEDULING!
I will not ever go back to this facility, and it has given me a Very poor opinion of Stanford Healthcare in general.

So The Stanford outpatient clinic is I a nice place if your going once or twice…
They performed a procedure in the wrong area of my leg
On another note after about two years of getting treatment I’ve hit a dead point… I haven’t been able to get in contact with anyone from the practicing nurse, doctors, management or even customer relations… I call and every time I’m told that no one is available at the time because they are with a patient… I was even told that the manager and customer care agent were with patients on multiple occasions… I didn’t know that was possible… Anyways it’s been almost a week since I left an URGENT message about a medication refill… still no answer… I did feel I was taken care of at the beginning but not anymore I hope Stanford reads this and fixes this issue

When today for the free skin cancer screening.
Ez to find, Had a sign out front (arrow, to event).
Walk in was greeted, shown to the sign-​in desk.
Sat down (they had extra chairs) Filled out ez paper work and given a # 114, I heard 70 – 80 come this way. may-​be 10 – 15 mins my group was called. when up stairs. waited for my #, 5 – 7 mins. was greeted shown to a room. Given instructions (paper gown), waited 3 – 4 mins till the Doctor came in. exam was 6 – 7 mins (full body), He answer all my question. (No sign of cancer)
This was well run event, Big Thank You the Volunteers.

This review is about the referral authorization department and communication between call-​center and referral department.
I am a patient of this clinic for 6 month. My Doctor has been giving 3 referrals to the physical therapy during this 6 month. I am going to outside PT facilities. Every time it is such a pain to get the authorization for the referrals.
First time, they just forgot to do this. And after a MONTH, they finally started the process after my endless pleas.
Second time went better, in takes 1.5 weeks.
Third time after the authorization was pending for one week and then was cancelled by my insurance because Stanford did not answer the message from my insurance.
You cannot reach a person from referral department, you can only leave a message.
If you leave a message it will be answered within 24 – 48 hours.
If you want your authorization to be done, prepare spend time waiting, making a phone calls and cancelling appointments with physical therapy, as well as feeling helpless during the whole process.
I have never had such terrible experience with other doctor’s offices.

I highly recommend against going to this hospital, this facility, or any of the related doctors. This place is only interested in money, and could care less about their patients. I was in a motorcycle accident last July. Came to Stanford around August. My biggest complaint when I got here was the pain I was in. They have done over $ 250,000 in surgeries now, yet still my pain was exactly the same. The doctors wouldn’t return calls, wouldn’t help me with prescriptions, didn’t control my pain even in the post operative in-​patient center, and the doctor didn’t even bother to check on me once after either surgery! I on my own had to find a suitable combination of medication because the doctors just want to put me on a bunch of ‘experimental’ (no doubt very high cost) drugs instead of the stuff that has been around for years that is affordable. I just wish some other facility could treat my condition (besides the mayo clinic half way across the U.S.) :(

Love the professional staff and excellent care they have provided my wife. Always quick, pleasant and informative. Something she needs from medical professionals in order to keep her on the straight and narrow during recovery from an injury. I recommend Stanford Medicine Outpatient Center to anyone needing care for a hurt hand.

I don’t understand the bad reviews about this place. I had an 8am appt in the dermatology center — building b, showed up at 7:45am like I was told and was checked in right away. I made my appointment in early January and they didn’t have any appointments until end of March, so I asked to be called back if someone cancelled. I received a call within 1.5 weeks of scheduling my appointment, and they had an appointment for the next day! Perfect. I was called into the room very quickly, the staff here is wonderful, from the front desk to the medical assistant. Came in to see Dr. Badger. Did I mention I was blown away by the lobby and the relaxing atmosphere here? Also, I didn’t have any trouble finding parking! We all know how the main Stanford hospital currently is, and how Kaiser’s parking lot is across the street from the actual hospital. Great parking, friendly staff, wonderful ambiance.

Called, made an appointment with the sports medicine dept… sadly they gave me the wrong date and the wrong time.

I think this outpatient clinic is an awesome addition to the Bay Area. I have a wonderful surgeon, Dr Loretta Chou, who not only has her practice located here, but even performed my foot surgery right upstairs! I also come to this facility for my Physical Therapy with Landon Toma, which is so convenient. The PT area is clean and well-​organized, so even though there are often 8 – 15 appointments going on at the same time, the room never feels crowded. I also like how the room doesn’t smell sweaty (a difficult feat with all those people working out!)
The nurses and staff are always so accommodating and pleasant, and aside from a few weird moments with some receptionists, I feel valued and respected.
Extra Perks: The lobby is beautiful, and there is a piano playing at all hours!
I would recommend this facility to anyone.

I don’t get why the reviews are so bad here! The customer service I’ve experienced here has been A+ and I especially appreciate the help desk at the front. There’s always a standing attendant near the desk who approaches you if you look lost, answers questions and also assists patients entering the building.
Every nurse who has helped me here has been thorough in ensuring I was who I said I was. I’ve never had to wait a long time to see my specialist and the hallways have the most comfortable chairs and sofas.
It was hard to get an appointment w/​the Stanford clinics but it was well worth it for me. The prices here are more expensive than other places but you should probably look into your insurance coverage + pricing before you choose to come see a doctor here.

I already wrote my review about their chemo infusion center here:
So this review is just to state that this is the best telecommuting or study spot ever. I used to camp out at various libraries, cafes, hotel lobbies on my working days (it’s impossible to «work from home» with two little kids) but all of a sudden I remembered this spot. It’s perfect — tons and tons of available tables and space (including a whole outdoor patio with cushy chairs and umbrellas — great for a nice day), free high speed wifi (access codes are conveniently posted on waiting room tables… just take a stroll and you’ll find one), and easy to find a quiet spot (perfect for work phone calls). It’s open super early unlike public libraries, and no one will give you a stinky eye for spending hours there (if they do, just sigh and tell them you’re waiting for your beloved to come out of chemo/​surgery/​death and I’m sure they will leave you alone). They also have a café in the C pavilion that serves up inexpensive meals ($ 3.50 for french toast and bacon or $ 4 for breakfast sandwiches, and $ 6 lunch sandwiches). You can sit in the main lobby although you’ll find better landing pads if you walk down building C towards the café.
Anyways you should probably still be a little discreet — I’m sure they don’t want a whole slew of college students taking up all their tables to study for a major exam (although if you’re in this part of RWC what is the likelihood you are going to college… JUST KIDDING). But if you are looking for a nice quiet space to work or take some phone calls, and don’t want to pay for a Regus workspace, this is an awesome alternative!

I had to show photo ID before the doctor would see me.
Do identity thieves attend their victims doctors’ appointments?
Does Stanford thinks an Al Qaeda member will pose as a dermatology patient?
There’s a sign by the receptionist that says, «We’d like to take your photo!»
Would you?
Why is that, Stanford?
And why did you just check ‘Generalized Paranoia Disorder, Unspecified’ on my chart?
I was emailed an ‘anonymous’ survey from Stanford after the visit that couldn’t be accessed unless I entered my birthdate.
We are filmed, tracked, scanned, searched, and profiled.
The U.S. is a survelliance state and Stanford is doing its creepy part in maintaining that.
Dear Mr. Snowden, please contact me.
besides that it was good

This place has the worse customer service. I’ve come here multiple times early to check in for my appointment and then wait for 45 — over an hour to see a doctor for 5 mins. Then one doctor called and ask me to come in earlier cause he had to go out of town… 3:30 instead of 4 and he didnt come see né until 4:15… why did I come in early??? Then the other doctor it’s his last day in the clinic and I guess that means he can take his sweet old time cause he’s leaving. I call to make a complaint while still in the room because all the nurses had left for the day being it was after 5pm now and they have a manager come tell him I’ve been waiting for over a half an hour and he tells them I’ll be right in to see her…15 mins later I’m still waiting!!! Don’t come here ask to be referred somewhere anywhere else.
Okay let’s top it off shall we… after the manager told the doctor I was waiting in the room for over half an hour and then 15 minutes later Dr. Ian Caroll (who wasn’t the doctor I was waiting to see) walks in and first off and tries to be funny… then goes on to ask… «so what do you think we should be doing for you?» I said I don’t know that why I’m here to see what you can do for me. Then he proceeds to ask me about my pain and then says «ok let me tell you 1 thing that I find to be normal and 1 thing I find abnormal. 1 thing that is normal for us to be running 30 minutes behind schedule but the one thing that is abnormal for someone to call and complain while sitting in the room.» I was shocked!
Forgive me for thinking he was going to talk about my pain and not the fact that I was upset about waiting 45 mins to be seen. He then proceeds to ask. «is the wait time not working for you? What time were you expecting to be out of here?» I said, «I have an appointment at 4:30 and it says it’s a half hour appointment I’m expecting to be out of here by 5:15 or so not be SEEN at that time.»
He then says, «ok… well it doesnt look like we will be able to help you with your needs. I will not charge you for this appointment but I suggest you go to another facility that can better suit your expectations.»

I didnt realize that planning to be seen at or close to your appointment time and leaving around the timeframe that is told to you at your scheduling is asking for too much! And when I went outside to make sure I wasn’t charged for the appointment the lady at the desk was the lady that came in to tell me that the doctor would be right in. She apologized for him she was shocked at what he had said to me. She said thats not the correct response to give a customer and she was so sorry. I will definitely be talking to his boss!

Wow! Brought my hubby here last week for a consultation and was blown away by the lobby alone. Stunning is all I can say. I literally felt like I was in a high end hotel lobby. The waiting areas were just as nice and very modern. Not your typical Hospital feel for sure.
At check in my husband found out he needed to fill out an on-​line questioner which he hadn’t done. No problem! The nice woman handed him and iPad so he could complete it right there. My hubby’s never used an iPad so that in itself was pretty funny to watch. Our wait time was very short (just enough time for him to complete the questioner) and we were brought into the consult room.
Again, this room was very nice and completely comfortable. Everything felt very new, very polished and if this makes sense … «Smart». I knew we were going to get some real answers from these doctors that would make sense. Sure enough that’s exactly what my husband received. So not only is this place beautiful but the doctors are AMAZING too.
This truly is «As good as it gets!»

The location itself is a little confusing, but the facility is beautiful. The staff was very friendly as well!
Highly recommend that you ask when you schedule an appointment exactly where you need to go since the building layout can be confusing if you have never been there. :)

Come for the grand piano, the beautiful lobby and the comfy chairs. Come to be experimented on. Come to be treated with disregard. Come to be laugh at and laugh with. But don’t go there with expectation of a better health or lesser pain. It won’t happened to you there.
After 8 months trying to see the glass half full, staying positive (everyone has to learn right?), I had enough. I don’t think doctors and therapists should learn everything as they go. They should know some if they want to treat or see patients. Is it too much to ask? Or can’t they just admit that they don’t know what they are doing so no one wastes his/​her time?
I had experiences with 3 departments:
— Pain clinic/​Acupuncturist: very sweet, but hurts like hell, never once have I been without bleeding in 2 or 3 places, doesn’t look at your chart and uses needles way passed the expiration date…
— Pain clinic/​Spine Clinic: the students love chatting and experimenting on you. If you are lucky enough to spend some time with senior staff members you hit the jackpot but it is rare.
— Rehabilitation Services/​Physical Therapy: the worst department in my view.
It starts with the new patient coordinator who sits on referrals and never returns calls. When she does book you, the therapist might have the wrong paper work/​referral document or the therapist might not be familiar with your type of ailment.
The 2 therapists I had in 3 months were either nice & inexperienced or unprofessional & phoning it in. And the outpatient manager is pretty useless.
A nice person once told me «they are busy over there».
Well, they should stop taking new patients then.
For me, it is time to say goodbye.