Pro Roto

Pro Roto to the rescue again! Pilot light went out and along with it the hot water. In no time at all, Marco, Alex & Rico came by to check on it and «voila» it’s back to normal. While here, they also replaced one of the water lines to the washer/​dryer unit which had just stopped working. Call them now! You’ll be delighted!

I had a backyard emergency the other night — kids were playing in the yard and broke a PVC pipe which started to geyser gush water and flood our grass. After turning off the water main valves to our house (needed the help of the fire department since it was stuck!) — was able to call Pro Roto and have Marco and his assistant come for a night time repair. They worked from 10pm to 11:30pm with such professionalism. They were friendly and worked fast, charged me a reasonable rate given the situation and got it fixed with a setup that was better than what we started with. Water turned on, pressure adjusted and we were on our way again. Won’t hesitate to use these guys again in a pinch.

If I could give them 10 stars, I would. I called on a Saturday because there was a leak inside my washer and I was very worried because I was going away for a week for work the very next day. Marco is God sent, he came within minutes on a Saturday afternoon and it turned out that I needed a new washer and dryer. Excellent and prompt service. I would call them again for plumbing needs and would recommend them to friends and family. I am more than thankful for Marco fixing my problem and giving me peace of mind while Im away at work.

It was 1 am on a Friday night (my birthday!), when I found a puddle around our water heater and could hear the leak. I was tired and unhappy, and after finding a few 24 hr plumbers on Unilocal, I left a few messages. Marco at Pro Roto was the only one who called back — within a couple of minutes! He came over within 20 – 30 minutes and found the leak (at now 2 am). It was an old water heater and needed replacing, so his crew was back at 9:30 the next morning with the new water heater. Jose did a great job and replaced the valves and straps that weren’t very durable. I am thrilled with the service and their ACTUALLY being available 24 hours a day, including weekends! Best birthday present ever!

My water heater went out while I was traveling on the East Coast. My son called me and told me what happened. The next morning at 5:30am PT I called 4 different places to schedule a repair. I expected to get voicemail. For 3 of the 4 I was unable to leave a message. I was able to leave a message with Pro Roto and within 5 min Isaac called me back!
He assigned someone to go to my house that day. I explained that I needed a quote by 11am PT so I could decide before i got on my flight. They called me later and told me they would be at my house at 7:45am. They got back to me with a quote and fixed the water heater the same day.
They provided great service and availability and I highly recommend using them for you plumbing issues.

Absolutely Great service. I had a bad water leak called and they got here in a timely manner fixed the leak fast without changing me a crazy amount. They were very nice and knowledgeable. I will definitely recommend these guys to everyone I know.

When has a plumber ever made your life easier? Well Mike @ Pro Roto sure made mine easier. When I called him to say that my kitchen sink was stopped up, his first question was «do you have a kitchen clean out?» and I replied that I had no idea what that was. He guided me to look under the sink and then on the outside of my house near where the sink is, and there it was, a clean out. Mike said that’s all he needed and that he didn’t need to get inside the house to fix it. So, that’s what he did. He fixed the problem while I was at work. Mike was absolutely pleasant to work with, very professional, made the problem hassle-​free for me, and the price was more than reasonable.

Pro Roto is quick, professional, and reliable. Mike is knowledgable and friendly. Their prices are fair and they are my go-​to plumbers for now on!

Coming home from work, I discovered that my main water lined had backed up into my house. Pro Roto came out that night and fixed the problem. They were very knowledgeable. It turned out they had to clear out the line all the way down my long driveway. They came back the next day and took care of that. They even recommended a company to start the restoration work inside my house (also a great company).
If you need a plumber for anything, I’d call these guys every time.

Simply put, these guys are awesome. Read the reviews, everyone said they actually answered the phone. Sure enough, and put me immediately in touch with Marco, who was on call. Marco was passionate about not charging more than possible, which in this case was coming after 4 pm and going into overtime. Said I couldn’t wait, so I was willing to pay extra. Instead, he called one of his less urgent appointments, rescheduled that, and came to my house in 15 minutes. Fixed my problem and was on his way.
Extremely professional and courteous. I will send everyone their way.

TL;DR
We recommend them to any of our friends in need of any plumbing assistance.
Why should you go with Pro Roto?
1. They are professional and honest with their assessments.
2. Compassionate: They understand your predicament and want to get you back to normalcy ASAP.
3. Responsive: They respond to calls 24×7! And answered all our questions including iMessage/​SMS messages!
4. Their speed, thoroughness and quality of work and, especially, sense of cleanliness are top notch.
5. They have awesome cool tools that all plumbers should have.
6. Their prices are fair.
What did they do for us?
1. Root caused our problems:
1.a. thirsty tree roots invaded and partially blocked the sewer line at multiple spots on our property.
1.b. rusted out cast-​iron sewer pipes needing replacement. This is from within the house to all the way to the city-​owned cleanouts just within our property line.
2. Installed 2-​way cleanouts near our house where there was none before. This would assist with any future clogs (if any).
Replaced 65 year old cast-​iron sewer line with new HDPE sewer line using trenchless method that should last generations.
The Story
Our story started with clogged toilets and backed up shower drains in the wee hours of a Sunday morning around 1AM.
Pro Roto’s Isahak picked up our call; and sent Mike over to investigate.
For context, our house is Eichler-​inspired built on slab foundation with no crawl space.
By the time Mike was done investigating at just before 3AM, we learned that to further the investigation and clear our clog, we need to install two-​way cleanouts just outside our house because we don’t have any.
Before the crew installed the new clean outs on Monday, as a last attempt, they video scoped from our 3-​inch wide plumbing ventilation pipe on our roof; as well as the 2-​inch wide cleanout outside our kitchen; and determined that the cleanouts are necessary since the clogged water was too murky to see anything and the scope got stuck at the same spot in the pipe from both the roof and kitchen.
After the cleanouts were installed, it was finally revealed to us our problems: thirsty tree roots have gotten into our rusted out cast-​iron sewer line.
Cast-​iron sewer pipes will eventually rust out when they are buried underground in somewhat wet clay soil.
Rooting out the tree roots would only be a short term solution. The correct long term solution is to replace the sewer line with HDPE pipes that won’t rust underground and have no gaps or any openings for any tree root to get into.
And hence the need to dig a hole in our bathroom (cutting out porcelain tiles, jackhammering concrete, digging out dirt) to access the sewer line under our house from within the house which is necessary for the trenchless sewer line replacement method.
Pro Roto’s crew made sure our furnitures are properly covered, kitchen sealed off, and covered the tiled floor from our main front door to our bathroom to protect the floor from dirt and unmentionables; and to protect the furniture and kitchen from all the dust generated from the jackhammering. They made sure our tiled bathroom walls are covered too and added buffer paddings on the wall as necessary to avoid scrapes and dings from their trenchless hydraulic machinery.
By Friday, Pro Roto was almost done. They have covered up all the holes they have previously dug; and poured cement in our bathroom. They also repaired and reconnected the irrigation pipes for our lawn. Except for the untiled bathroom, it was as if nothing has ever happened to our house. They have been quite thorough!
I am now engaging a general contractor to re-​tile my bathroom today (Saturday). Once they are done, Pro Roto will return to re-​set our commode; and we would be made whole once again.
We are extremely grateful for Pro Roto’s help to get us out of plumbing hell so quickly.

Thank you Mike and Isahak for incredible service from start to finish.
I called ProRoto for what I thought would be a «routine» pipe snaking at a duplex I manage. Turns out the pipes were mega-​corroded and leaking in multiple places.
I could tell that Mike was professional and not exaggerating the problem. I authorized major repairs and once the crew removed the old pipes I could tell their serviceable life was over. Very glad Mike advised me to do major work otherwise plumbing emergencies would have continued to be a regular occurrence.
It’s great to know the plumbing in this building is up-​to-​date and will function for years to come. Thank you ProRoto for your fair pricing and quality work in the midst of an urgent situation.

So I can’t rate their actual plumbing ability, but I can say they were available in an emergency. I called at least 10 other plumbers but no one picked-​up or when they did there were no technicians available to do the work.
Isahak was great, he not only took the call but he gave me options!
It turns out that it was an easy fix and didn’t need a plumber to make the repairs, but I really appreciated the fact that Pro Roto was REALLY a 24 Hour service!

This morning I heard a strange sound of running water under the house — and nothing was turned on! I was sure there was leak underneath the house and called Pro Roto. Within 2 hours, Mike came out to the house and did an assessment. Sure enough, there was a gushing leak caused by a corrosive materials left on the pipe when it was installed. Mike got a crew out to our house about an hour later, the pipe was replaced and the leak was fixed. Mike also called another service called Restoration 1 that helps repair water damage. He was very helpful and responsive. I will call these guys again if we have a problem.

Isahak is extremely responsive. The first time he came quickly on a weekend night to save us from a clogged sink nightmare. And just now he sent his guys on very short notice to install a new garbage disposal I got through Amazon. Both times the service was fast and courteous, at a great price. Thanks Isahak!

Called well after midnight (almost 1am) with an emergency. Isaac came to our rescue within 20 minutes. He’s experienced, knowledgeable and a pleasure to work with. Highly recommend him and his company to anyone looking for a plumbing professional. It feels good to do business with a good guy. We will definitely call on him again. Great company!

Just to clarify, I am giving a 1-​star rating for (falsely) telling me I needed to replace my gas lines and that I was in imminent danger if I didn’t do so.
There is no record of such an estimate because this was communicated verbally. I did not request a written estimate.

Shower handle stopped working before the Easter weekend.
Sure, we could live it it if we needed to, and I could do the repair myself with four trips to various hardware stores and plumbing supply stores to find the vintage parts needed for the repair, and a whole afternoon of cussing and regret after the holiday weekend passed.
Pro Roto came highly recommend from an IRL fried. I fully intended to get multiple quotes, but Isaac was able to come out the same afternoon and provided a flat rate that seemed reasonable based on various assumptions. The quote creeped up a bit when it came time to actually go about finding the needed parts, though they gave me the update and ability to bail at no cost if I wanted to explore other options.
Pro Roto finished the job the same day that I called, were pleasant, and left the area as clean as it was when they started.

I had a flooding emergency while I was overseas — busted water hose in the middle of the night, the day before New Year’s! Isahak was the only plumber available in the middle of the night. He was extremely responsive, honest, and upfront about repairs/​costs. He came by promptly around 3AM to replace the busted hose, relatively quickly. He also gave me a nice price considering the emergency.
Thanks for being so reliable!

The other night we were in a crappy situation. We went on Unilocal and dialed all the plumbers in the area. Most were not answering their phones, others did not want to deal with a Friday night client. Isaac from Pro Roto not only picked up on the second ring, but was over to our house in less than an hour.
He looked around the house, around the bathroom and gave us a quote for the quick fix and the long haul. We opted for the quick fix and Isaac got to work. He was here for nearly three hours using everything from the snake to the camera and his magic camera finding wand. He was unable to fix the clog as it looked like a pipe has burst somewhere out the house. It’s unfortunate, but he told us what needs to be done next day.
We eventually found the clog ourselves and our landlord fixed the problem. However, without Isaac we would have been at square one. If we ever find ourselves in a crappy situation, we certainly know who to call.