Image Auto Works Inc.

I just picked my Ford F-​150 Platinum from Image Auto Works and they did such an amazing job. This trim level comes from the factory with a tri-​coat, pearly finish. Image Auto Works matched this perfectly. I was referred by a colleague who had his Maserati worked on there, and he said these guys were masters at their trade, and he was not mistaken.
The other important thing to note is how they handled the insurance company. My insurer wanted to use a bunch of aftermarket parts to keep their costs down, but Image Auto and I agreed that it wouldn’t match right (e.g. the headlight) and Image went to bat with the insurer to make sure that we got OEM parts as I saw fit. They really advocate for their customers.
Definitely bring your business here. You will be treated well, communicated with regularly, and have a great result.
Here are the before and after photos:

Was referred here by a friend and could not be happier. A+ service A+ quality repair.
Service = Dropped van off at Image Auto Works and was immediately whisked away to the rental car that Image had reserved for me with their discounted rate. Michelle was great with dealing with my insurance company and completing the job in the time frame I needed.
Repair = Image Auto Works fixed the skin on the drivers side door, driver side mirror, and blended paint beautifully. It looks brand new. IN ADDITION, Image took care of two scratches that where on the front fender and sliding rear door which were not included in the estimate! To me this shows pride in the work one does as well as attention to customer needs.
This is also a family run business, from Redwood in Redwood. I like that.

en noviembre de 2013 desafortunada mente mi carro quedo enbuelto en un accidente y mas desafortunado que una grua de esta compania recojio mi carro de la esena de el accidente cuando mi aseguradora los contacto se las arreglaron para no entregarles el carro a mi aseguradora icieron que mi aseguransa se tardara mas en resolver el caso mientras tanto ellos me amenasavan con quitarme mi carro si no pagava lo isse por mi cuenta lo repararon segun pero con partes baratas mal pintado le dejaron partes rotas y rego aceite por toda la parte de avajo y despues les llamava para reportarles los problemas con el carro y me decian que no tenian tiempo para revisarlo y que ellos me llamarian al tener un tiempo pero nunca lo acian final mente me canse de esso y tuve que regresar mi carro a la agencia y agarrar otro pues era demaciados problemas con mi carro con todo respeto a los duenos yo no recomiendo este lugar es pesimo

I take back everything positive I said about this place. In 2 weeks after repairs, items not working properly. I returned to shop to have car fixed and they turned me away and said they were too busy. I made a new date to return and when I showed up they said go to BMW to get your car fixed. They ordered the parts from BMW and installed them into my car. Now a piece is missing. They ordered the parts they said I needed. If they would have installed glove box part correctly the missing part would not have fallen off.
Very unprofessional.

Do NOT bring your car here! I just got into another accident and brought to another body shop and this place had previously piece metaled my car a few years back to the point the new parts from this accident won’t fit on properly. This is going to cost so much extra time and money to get fixed. Should be reported to the BBB

VERY RUDE TOWING ATTENDANT! I had parked in a lot that appeared to be associated with the restaurant I was having a quick lunch at before a visit to the shoe store next door. When I came back to my car 20 – 30 min later it was being attached to a tow truck!!! I asked the driver why was he towing my car, and he pointed at a sign stating that parking was for the shoe store. Now this was shocking! I had driven into the lot, saw a sign above ONE space stating shoe customer parking only (for that spot), and another ONE space stating «Restaurant Parking» — the remaining spaces were not marked at all. This was at 5^th & Middlefield Road Redwood CIty.
I made an EFFORT to look around to be sure I was not parking in a spot designated for a shop I was not using!!!
So when he told me the whole LOT was for the SHOE place ONLY, I felt scammed.
He pointed at a sign that faces the INSIDE of the parking lot, which states SHOE CLUB customer parking only. THIS sign was NOT VISIBLE from outside the lot or at the entry when driving in, as it’s placed behind a bush and the READABLE side is facing INSIDE the lot — seems like a scam for the shoe store/​towing companies to fool customers into parking in the unmarked spots and then «justify» towing them.
The driver was rude to me and would not take my car off of the tow truck unless I paid him over $ 100!!! SO I asked him if I could go speak with the Shoe Club store owner for a moment… I went into the shoe store, but the owner was on the phone. My daughter then ran in and told me the driver was towing the car out of the parking lot and not waiting for me to speak with store owner.
I ran out and he was pulling out. I yelled WAIT PLEASE!!! STOP — Let me pay and have my car back, while waving my credit card in the air.
He replied, «IT’s TOO LATE FOR THAT NOW!!!» Can you believe it?
Too late to take my money??? (that I should not have had to pay in the first place???) A regular parking ticket would have been cheaper and less hassle:-)
I had to literally JUMP ONTO THE BACK OF THE TOW TRUCK to make him stop and take my credit card! DO Not Do Business WITH These UNREASONABLE People… it seems like SCAM to me!
So if I had waited to speak with the store owner my car, with purse and other items of value, would have been towed to who knows where… and I would have had to take a cab, and undoubtedly had to pay even MORE $$ to get it back!
MEAN, UNREASONABLE, UNFRIENDLY, GUYS… do not use this business!