Golden Time Jewelers

Updating my review now that I have been wearing the watch for over two months. I am now able to keep the accuracy to within 3 seconds/​day (fast) using the technique recommended by Rolex. Resting the watch at night on its side with the crown down makes it run slower. So, that coupled with normal wear during the day results in an acceptable timing.

Been phenomenal in assisting me maintenance and polishing of both my Breitling, and Panerai, watches. Great service, very knowledgable– couldn’t be happier with the results!

I needed a quick battery replacement for an older digital watch. I would have done it myself, but I was worried the water seal bands might need to be replaced. They said they could do the battery and the bands (extra) if necessary.
Replacing the battery on this ancient digital watch (Casio Baby-​G!) cost $ 18, a bit more than their standard battery replacement fee ($ 16). I’m not sure why, but I just paid it.
The service was excellent and professional. They told me the amount of time to fix it (8 minutes), made sure everything was ok after the fix (time, etc), and gave me a guarantee on the battery.
They have a nice selection of other watches and watch accessories across the price spectrum.

Good service, questionable pricing

Good experience here with multiple repairs and servicing of my automatic watches and batteries replacements for my quartz watches.
Two times Mr. Lee had to order the parts to do the repairs. One time was I believe a manufacturer defect, and the second time I tried to replace a battery myself and messed up the quartz movement on a watch that had sentimental value to my wife. All was taken care of for me.
They have a nice little selection of new watches for sale too. The prices I believe are reasonable for a brick store.

Very friendly and fast service! We came here to adjust the steel band of my husband’s new smart watch. They got it done in about 10mins!

I’ve been working in redwood city for almost 21 years now and as far as I know golden time jewelers have always been there, ok actually they moved a few years back from a few blocks away, anyways I’ve been going in and out of their store and looking at all their high end watches all this time, never thinking I could ever afford a high end timepiece, fast forward to a week ago when we finally saved enough money to purchase a watch of my dreams 21 years it took lol but it was well worth it, so I was looking at timepieces and I had always loved the fairly young watch company called Bell and Ross, I finally found a model that I loved and I was all set on purchasing it from a big retailer, knowing full well that there was no way that I would get a discount on the watch. Well to my surprise while I was checking for authorized dealers around my area, golden time came up and my eyes lit up! I immediately called them and spoke with jennifer, she was very nice and knowledgable about the watch and and she gave me a very fair price, everyone in the store always greets you with a smile and today I took my watch home and I couldn’t be happier, thank you to everyone at golden time jewelers especially Jennifer, it may have taken 21 years but you have a loyal customer for life!

I found Golden Time as an authorized repairer of Swiss Army watches. I have not been in person, but I could not believe the amazing level of attention and service from Jennifer. From the initial call to discuss the watch repairs, to the check-​ins to explain how it would work, she could not have been nicer and more helpful. Jennifer made the process seamless and so easy. I received my watch back and it looks brand new, with everything packaged so neatly.
I am so happy with my experience with Golden Time — it is rare when you encounter a business with so much emphasis and pride on delivering an amazing customer experience — and I would love to give them my business in the future.
Thank you Jennifer!

I brought my wife’s Ring as a diamond fell out and 5 days after picking up the ring another diamond fell out. Orginally the owner said it was going to be covered under warranty. When I went to pick up the ring he told me I had to pay another $ 380 as the ring was not under warranty for his work. I had no other choice but to pay the $ 380 or he wold hold the ring until it was paid!
I will NEVER go to this Jewler again!!!

We wanted a plain gold man’s wedding ring. Golden Time sold it to us at a price much less than the shop down the street. They said it was lower because they had not yet re-​priced all their rings to reflect the increased price of gold. I felt we got a good deal on the ring.

Golden Time Jewelers is supposedly an authorized Swiss Army watch repair center. I brought my Swiss Army Divemaster 300 in for a new band and was told by Jennifer that Swiss Army does not currently, nor will they ever in the future, have any replacement bands for my watch. I know the watch is at least 10 years old, but c’mon there has to be some way to put a new band on it.
To add insult to injury Jennifer tried to sell me a new Divemaster 500 watch for $ 800, and when I told her my current watch had sentimental value, she ‘helpfully’ suggested I make it a pocket watch?!?
Even though I proposed a jury-​rigged band, Lee could not guarantee the reliability of a modified band which is why we did not move forward.
While Jennifer was super friendly, in summary Golden Time Jewelers could do nothing for me… literally neither right nor wrong, so it was still wasted time and effort coming here.
I am giving 2 stars based solely upon Jennifer’s friendliness and perhaps Swiss Army deserves the real heat, but if you partner with a vendor who is unable to deliver, that is on you too.

I have been a loyal customer of this shop for over 10 years and if you had asked me to review the shop last week I would have given them 5 stars. However, they’ve done the unthinkable… called a good, loyal customer a liar. They serviced my Cartier watch a few weeks ago and now that there is a problem they are blaming me for it. I subsequently sent the watch in to Cartier where they diagnosed the problem as a bad seal. Golden time was supposed to replace the seal as part of the $ 250+ service. They did not. When I discussed this with the owner he called me a liar and told me I ruined the seal. Not possible unless I went deep sea diving with the watch, which I did not. I don’t even wash the dishes or shower wearing this watch. Golden Time, not only do you get a fail but I will make it my mission to assure that you do not offend or rip off anyone I know.

I had bought my husbands Breitling watch here a few years back, and since it needed a new battery, I decided to return. It was immediately recommended that the watch undergo a complete servicing (where it is disassembled and cleaned (which would take 2+ weeks, and that the stem be replaced (since there were possible manufacturing defects). The total for the servicing was well over $ 300, in addition to the $ 80 battery and price of the stem (can’t recall the $$) Shocked at the price, we decided to go to an official Breitling authorized repair jeweler in San Francisco. We were advised by the jeweler that since the Aerospace model was mostly electronic, it did not need the recommended service that the other mechanical Breitling watches need. We left the watch there and picked it up 3 days later with a new stem AND battery, for $ 65. Needless to say, we will NOT be returning to Golden Time.

Authorized Breitling dealer! Good people, and nice pricing on Breitlings. Variety of watches. Breitlings, Bell and Ross, Gucci, Omega and some others.

Salesperson was wonderful! She gave us a lot of assistance even though my husband had his mind set on a brand they don’t carry. She was extremely knowledgable about the brands they carry. I’d recommend someone shopping for a Breitling to go here first. While we were there she and the owner were greeting customers that came in by name. It gives you a good feeling to shop at a place where they obviously have repeat customers. Watches we looked at seemed fairly priced.

About 5 years ago I took a couple nice watches, including an antique one and another that needed links made and added to the band. They did good work then.
I have been dissatisfied the last two years, however (since they moved to their new location though their staff appears to be the same. Took one watch in for repair and they never got around to it so I picked it up after 2 months.
Most recently, I took 2 gold rings in to be resized, Jennifer measured the size and wrote it up. My arm was in a sling when I picked them up so could not try them on, but once I did, one was much thinner (maybe they didn’t add gold but used what was there?) and was much too large, and the other was no longer round in the area where repaired – one side had a squared bump. Took them back and Mr. Lee refused to do anything about it, other than to give me a «discount» to purchase a piece that would go on the too large ring so it would fit. He said the other was just fine.
Two months later the ring split where the bump had been and had little chinks along the edge. They claimed I «smooshed» it. To the best of my knowledge I had done nothing but grocery shop that day. After some discussion they agreed to ‘repair’ it but said it was like me getting in a second car accident and expecting the body shop to repair it for free.
Not real friendly. When I picked it up, there were chinks out of the top and along the seam. Jennifer said yes she saw them but it should affect how it wore. I said Baloney. Another two weeks go by. Picked it up today. It is better, but uneven thickness on the two sides and rough on the edge.
I will not go back nor recommend them for work such as that. Plus it was very expensive supposedly because of the price of gold going up.

Taste: n/​a
Value:5
Cleanliness: 5
Atmosphere: 3
Wait time:4
Overall:4.5
1 being the worst, and 5 being the best
What can I saw. I feel in the snow while in tahoe and with my slr being in one hand I decided to hold that in the air and used my other hand has a way to help off set the impact of my fall (I used to take BJJ)
Anyways I was wearing my chopard watch and I jammed the gears by doing so.
They were able to take it apart, and analyze very fast what was wrong. they told me about 30 minutes. I had to go because of work, but I was promoted with a nice phone call as soon as I was done.
I was able to meet the owners, they are very nice people and more than happy to help.
Not to mention the price I paid was very fair for the time and expertise needed to work on a watch like this.

Five stars for Golden Time for overall experience. For a few weeks, I’d been researching Breitling watches — wanted to buy one for my wife and I. As we narrowed down the actual watches we went, next came where to buy them. The following is a quick review of Golden Time in my purchase of a Breitling Chronomat Evolution and a Lady’s Cockpit.
Price: As competitive as they come in the Bay area, no question. They beat Gleim and Tourneau by more than 10%! They beat Davidson and Lict by about 5%.
Sales Service: Jennifer was our sales lady, and she knew a fair bit about Breitlings. She was also pretty upfront about pricing and worked with me. In general, a genuine person not just trying to sell you expensive watches before you’re really ready.
Service: Haven’t gotten watch serviced here yet as they just arrived (new), but they do their services onsite, which is not common for Breitling watches, a real plus!

Stopped by today to have my watch band re-​sized. Friendly staff and a beautiful layout. They have a great selection of watches, including Omega, Brietling, and Longines. And the staff didn’t blink or give me a hard time about my cheaper Seiko chronograph. I would go here again, though I’m not sure I could stomach the prices for some of their higher-​end watches.

I have Been shopping here for about 3 plus years now. I have ALWAYS had good service and never an issue with pricing. The staff is very nice and accommodating. This is a mid to high end type jeweler that has the not to common mall type watches and nice choices in other jewels, gold and some Asian jewelery. I have brought quite a few watches in for service and repair along with a few pieces of my jewelery for cleaning and resizing. I never had any issues with over pricing, they seem to be in my opinion very reasonable and will work with you if you think it might be a little much. Granted that it may take a little longer then if taken to some where like Tourneau or other chain (no pun intended) jeweler to have your items repaired or service, you will get good quality and one on one service that is reliable.
They are an authorized rep for Omega (my favorite) Bell & Ross, Breitling, Gucci, Rado, Baume & Mercier and a few more. Oh and did I mention its also not like those big mall Jewelers that are over whelming and cluttered this place is clean spacious and warm.