Fresh Carpet Care

Booked them for a move out carpet cleaning and they did not call or come between my 2 – 4 window.
I finally called them up and between 3 phone calls with 3 different people and a price increase… and 3 hours later. I cancel… Unreliable and unprofessional business … Read the rest of the Unilocal reviews… It all true. Ugh… couldn’t post this review unless I give them a star.

I should have checked Unilocal before calling this carpet cleaning service. I agree with the other Unilocalers — the most dishonest business encountered. They are horrible. Totally bait and switch. They had great online coupon pricing so I made an appointment and received a call confirming appointment and price — even took $ 10.00 off. Got another call later confirming appointment again and price. Then received another call except this guy stated that it is most probably going to be higher — they charge for extra soap and if deep cleaning is necessary that is extra. The technician determines the cost when he gets there. You can see that it was a total bait and switch operation. I cancelled the appointment and told them that they are falsely advertising their services with the coupon and after two prior calls confirming the appointment and price, they tell me on the last call that the price is most probably going to be higher. If they had been upfront (on the two earlier calls) I may have had them still clean the carpet. But feeling like I was being taken advantage of and lied to only angered me more. At least I cancelled before they came out and I had rearranged my schedule to accommodate the cleaning — that is probably how they get most customers to pay more. Since they are there, I’m sure customers just go along with it because they needed the carpets cleaned and had prepared for it. Stay away from this company.

Worst service ever!
I called for the «special» price of $ 149 for 5 rooms and got a $ 10 discount for first time customer.
When the person came to the appointment he could not honor this price and had a very greedy attitude towards the service. I said it was not acceptable that they did not honor the $ 10 discount but I wouldn’t argue for $ 10.
He charge me upfront before conducting the service and began working. After he finished, the only dirty spot in the whole house was still there, a small not deep stain from walking on the carpet. He said this cleaning did not cover removing it and could do it for extra $ 100. If I call for a carpet cleaning service and can’t get the only small spot cleaned, then I’m wasting my money and time.
I am extremely unsatisfied with this service, it is not professional at all. Don’t use them!!!