Aaron Brothers

Love the inventory in the store but was disappointed when I asked a salesperson to call another store to see if they had more stock of an item and she said she would, but then proceeded to help two other people. I finally asked for the number and called myself… then when she finished up with those two customers, she didn’t even ask if she could help me call around. She disappeared!
Added one star because another associate, Sloane, saved the day and found the item I was looking for in the store I was in. Not only did she save me more calls, she saved me a drive to another store or two! And she apologized for the poor service. Much appreciated!

They’re soooooo bad. Yes, they’re cheap, but their employees are tend to be spectacularly unknowledgable and the quality control in their factories is atrocious. I’ve been there probably a handful of times over the past year, and each time there’s been some sort of gaffe that’s led to me having to return a fawlty piece of merchandise, prove that they’ve overcharged me, or any other kind of malady you can think of.

I received great service & found some bargains. I was promptly greeted & was able to find help when I needed despite it being fairly busy. Everyone working was super friendly & knowledgeable on the admittedly limited selection of art supplies. They have a good variety of canvas sizes but don’t pay full price because there’s a sale every other weekend. I will definitely be back.

Review your purchase before walking out. They can over cut the mat. I’ve had several items framed here and overall results were satisfactory, however a more recent frame included an over cut. Don’t promise a 24-​hour turnaround if you can’t control the quality. I’m happy with a 2-​day turnaround if the results are perfect. The over cut was suppose to be addressed next day and was left untouched. There appears to be a disconnect between what’s promised and provided. After carefully reviewing a few other frames I noticed other small over cut mats and uneven matting. Just be careful to review the final product.

This is the best customer service I have ever received at franchised stores.
A particularly outstanding resource is Candice. She is experienced and knows the store inside out.
I was attempting to return a frame that I thought had the mat missing. She advised me that the insert I thought was the mat is actually paper. I was insistent that I was right. She went ahead and gave me what I wanted. I was happy and relieved.
I went on to ask her advice on another couple other projects. In that process, I realized that I was initially wrong about that paper being a mat. I was so impressed that she was willing to get me what I wanted despite my being wrong that she won my trust.
Since then, I brought her a custom framing project that with her input on color combinations made the outcome exquisite. My brother was deeply moved by this gift.
Additionally, I had a frame that didn’t quite have the depth to accommodate a precut mat I purchased. She enthusiastically volunteered to replace the clips. And when a couple of the clips fell out, she had a colleague do it who went the extra mile of adding a wire hanger.
If you want reliable artistic framing consultation or pleasant and responsive customer service, ask for Candice.

This shop gets a «A» for nice work and people but and «F» for price. I took in a 24×36 inch frame and wanted a mat cut with space for 19 pictures. It took them an hour of loading the computer to determine a price of over $ 500…but it was on sale for just over $ 300. I went to another shop that gave me an estimate is a few minutes and did the work for under $ 200.

Dear Aaron Brothers.
You get one star out of courtesy and another one for your $ 0.01 sales. But I’m taking away 3 stars for consistently messing up every single custom work. When we order a custom mat for a frame (which is also from your store) and one end is an eighth of an inch wider than the frame (while the other end fits), then it just doesn’t fit. It’s not much, but sometimes this makes the difference. Also, maybe it’s crazy to expect that all four corners of the mat would be right angles but for whatever reason I’d say that this is reasonable. You are charging premiums for custom mats so please, dear goodness, learn to measure. I’m not ordering a flux capacitor, it’s a piece of cardboard with a couple of cuts so I’d say it should be right on the first try.

I love this store!

First let me say that these guys are good at what they do, which is framing (and giving artistic opinions, etc.) and also selling. Selling, selling, and more upselling.
I understand that framing can be pricey, sure. When I went in to have a poster framed, because it was a custom size (even with a thin, simple frame and acrylic instead of glass), I was given the price of $ 751. Okay. Choke. When I said that was out of my price range, the guy said he could put me on a «preferred customer list» and it would bring the price down to $ 450. What did this entail? Giving him my email address (which, incidentally, they already had). What kind of sales game is this? If I bite on the first exorbitant price, they let me pay that — but if I say no, they drop the price?
Well, let’s keep playing this game. I said no to that. And voila, magically there was a «special» going on that brought it down to $ 330.
Ultimately, this was still more than I wanted to spend. But I told the guy that I didn’t appreciate the game he was playing. If he’d started with the $ 330, he might have had me. But I don’t like feeling played, and at this point I didn’t trust him to help me or have my best interests in mind.
So I walked out of there having paid $ 33 to dry mount the poster (and yes, I did ask if there were any other sales/​deals that would bring that down — because who knows at this point, right?). For now, my poster’s hanging on the wall without a frame. And when I plan on framing it, Aaron’s is NOT the place I’ll be going.

My trip to Aaron Brothers would be difficult to replicate in terms of overall level of negative experience, but I’m sure a root canal by an angry dentist would suffice. I came in one weekend with a simple objective: find a frame and a mat, purchase them, and leave. Unfortunately, the store wasn’t set up to do any of these things expeditiously. A worker wearing so much cologne that I started wheezing kept trying to «help» me even after I tried to explain that my asthma could not take it. Sadly, I was ultimately stuck at the front desk with her for an hour. Why? I had made the grave mistake of asking their professional mat cutter if he could make a few cuts to an existing mat they stocked (it and all of its kin wouldn’t fit into the frame I wanted). I thought it would save me time and effort at home. I was wrong. Even after an hour and wrongly cutting up five or six mats (which nobody would explain to me, leaving me to just stand there with my elbows on the counter, bathed in troublesome perfume), he couldn’t do the job. Then there were issues with the payment processing. The coup de grace was when they gave me the WRONG MAT in its raw form, necessitating yet another visit to the infernal store on a different day (I was there until store closing). I was there for a total of two and a half hours. I should have been there for more like fifteen, but finding a frame I liked that wasn’t a custom job (thus costing over a hundred bucks), paying for it (why such a long line in such a small store?), waiting for them to cut my merchandise (and being kept in the dark as to why a two-​minute job was taking over an hour), and whatever other aggravation took that long. The kicker was when I returned to exchange the wrong-​size mat, and the still-​overperfumed worker said she would call me when a special blue paper came in that week that would look amazing with the print I wanted to use; three guesses as to whether she called. Hint: «this week» was three months ago and there is nary a blue paper in sight. Just do whatever you can to avoid this place. Even the dreaded Michael’s is better than this joint. Probably just try the new art store that recently opened s bit further down on El Camino (University Art Supply). Otherwise, you’ll feel like you just stepped into Sleepy Hollow and pulled a Rip Van Winkle.

I would give 4 stars. But, five stars for consistently exceeding our expectation on custom frame. We have custom framed four picture/​poster/​certificate last a few years. They always came out much better than we expected. They really have a good sense of picking right texture, color, and etc for picture. We usually go with their suggestions since we would just pick something predictable and conservative anyway.
Yes, sometime I wait for 30 min to get a service. But, I understand they can’t schedule a bunch of staff. I like this location better than San Mateo. The coupon is really nice to have when you custom frame a big picture. Expect to spend $ 200 to $ 400 per picture for custom frame, but outcome is priceless if you love picture.

Last minute shopping for a birthday activity is so not the biz… but we had to since we were dealing with a last minute indoor birthday party with 12+ girls due to rain.
Decided on buying canvas, paint, and paint brushes and knew that Aaron Brothers can be expensive but I had 2 50% off coupons so figured we can at least get what we needed and get out. Luckily, the canvas was already 50% off for a pack of 10 (score!) so we just needed brushes and paint. The associate helped us figure out how much paint and the amount and varieties of brushes we’d need– all for under $ 40. And she let us keep our coupons to use for next time.

This store has so much product and lots of variety. Anthony was very helpful and patient with me, and even offered to call another location when they ran out of the size I wanted. Great store and staff.

Love this place! The store is always super clean and there’s a huge selection so you can find whatever you need. The manager, Sloane, was very helpful and very nice, and that makes going there so much better knowing there are nice people working there!

I went in today to get a number of frames for my art work. The gentleman working there was very helpful!

I have had a couple of things done here — and received great service, each time. I also had one framed item repaired here! Even though they didn’t frame it at this shop (it was done at another location out of state, years ago) they fixed it for free! Yes, they guarantee their work, even if it was done elsewhere. That is fantastic customer service. I’m a fan!

I’ve been here twice and both times I have found exactly what I was looking for. Honestly not hard to find when its just a few brushes and mixing medium, but hey, it was easy. I can understand understaffing most of the day and for that matter most of the year, but come holidays, sales or even mid afternoons put another person on the floor. This seems to be a pretty consistent problem in many reviews. I’m not saying the staff isn’t helpful, actually far from it, it just might suit them better to have more than 2 people working when there are 8 customers and all except me are there for framing…

A large store with an incredible selection. There are sales all the time and you might even receive coupons in the mail. Get your photos and paintings framed here. Pick up photo albums, casual frames, or ones specifically for wedding or baby shower gifts. The lot is shared with a neighboring business but there’s enough spots.

Came in here for the penny sale. Was looking for a certain frame, that I just adore. They don’t have it in a collage, which I needed, but that is ok. One lady was new & she was learning, she was quick to ask her coworker. Who was very knowledgeable, & could tell me by memory what sizes they had in that style of frame. This was amazing, as much people would have to look it up. Despite what I tried coming in for, not being mad, they were helpful. I then spent the next 30 mins trying to make my own frame & mating in a collage. We left empty handed due to my daughter, she was hungry. The sales woman apologized, since they didn’t have what I wanted. She was sweet on my daughter, & said my daughter was happy when she was looking at her. She understood why we left. I will be back. This time alone & with more time to figure out what I want.
It was nice that they were open on New Year’s Day. I saw 3 people working, they were 50% out front or in the back. Rarely all at the same time.

I just picked up my second framing order from Aarons in Redwood City. The salesman, Gary, was so wonderful and warm that I really needed to let Unilocal know! He gently encouraged me to consider a different style frame than I had originally though I might like for an oil that my uncle had painted fifty years ago. He explained in clear terms how the different style would compliment the art. And he was SO VERY right! It is beautiful.
I want to thank Gary who might very well become my best «framing-​friend» from now on! He was personable, knowledgeable, and caring. I appreciated being recognized when I came back to pick up the painting — and he even remembered the story behind the painting that I had told him several weeks before.
Thanks Gary and Arron’s! I am glad to trust you with my treasures!
Jon