Petco

Petco is a good pet store for supplies and acquiring new family members, be it a dog, cat, fish or other animals.
The parking is easy here, it has a nice sized lot it shares with other businesses.
They ran a «$ 1 per gallon» fish aquarium tank sale, but it was just the empty glass tank, and didn’t come with any covering. For a 10 gallon tank, yes that would be $ 10 for the tank along, but you need to add more to it… so a basic glass top would cost about $ 17 extra to add and a more elaborate light hood cover would cost $ 34 extra to add. So, they actually have some «kits» that come with more supplies. The deal is pretty much only good if you already have the other stuff and were replacing a tank, just the tank itself or didn’t need a top.
Overall, it’s a reliable «A-​OK» rating, similar to Petsmart, Petco is a retail chain.

Stopped in to visit their small animals. Interacted with the young man at the front register and he was polite and professional but didn’t go out of his way to offer me help. It was a mellow Sunday morning. Store was clean and well stocked. Pets looked healthy and clean. I would stop here again to buy pet supplies.

HORRIBLE, HORRIBLE GROOMERS!!! Save yourself the trouble and go elsewhere. They should really be fired. I think the girl’s name was Lucy? She not only DID NOT finish my two cats and their shaving (she claimed they were difficult), but she charged me for the full service! She also told me not to bring them back again. This is so incredibly unprofessional and rude!
They don’t have the prices posted and they changed the price from when I called the night before to when I came in. AWFUL AWFUL AWFUL. Save your money and your pet’s mental health and go elsewhere.

Excellent grooming service. Groomers do a great job with hair cuts. The room is temperature controlled. So when it’s hot your pets stay cool and comfy. And the space isn’t cramp.

I came in with my Husky. As we walked in I noticed a urine line spilling out from the front door (pretty normal from my perspective, as animals can only hold it for so long) I get my shopping done, and as I walk out a female employee chases me down to my car and says «does your dog have a bladder problem? »
1. Do not chase customers down to ask them if their pet has a bladder problem. This is not professional.
2. Never assume, I had walked in and passed the urine on my way in.
3. Clean the urine instead of chasing people down to their car and asking them if their pet has a bladder problem. Super rude !
I got in my car and I will not be coming back ! I found a better place that is more professional and super welcoming.

Staff are always so helpful and friendly but today they were extra helpful, wish I had taken their names but Petco never lets me down.

The employees are always courteous and helpful. The store is also clean and organized.

Although I didn’t have a receipt they were very helpful and returned my item and exchange it for a new one very happy. Rideaux and Jose where very professional and helpful

Every time I go into this Petco its like walking into a ghost town, thankfully I know what I usually need to buy.

Take my puppy (Jenny) here all the time to see Lucy for spa day! Lucy is so friendly and you can tell she loves animals. She and Jenny are very good friends and Jenny never comes home scared or skidish. I highly recommend Lucy before going to and of those little fleebag groomers at the little places.

While I usually only reserve my Unilocal Reviews for great service, I felt compelled to write this one to let everyone know just how horrid their customer service is. Now, I’m a moderately disabled person, but don’t think that’s why I’m upset about my recent experience…
I recently bought a Yellow Lab puppy, who is growing by leaps and bounds. Last week I bought her a Petco made harness, but it was too big. Knowing she’s growing fast, I decided to keep it. So today I went to Petco again to buy a slightly smaller size OF THE SAME EXACT ITEM. When I went to check out, the smaller size was 50% higher than what I purchased last week. When I politely asked the manager if she would price match, she abruptly refused, claiming the larger item was on «clearance.» She then said «If I had a smart phone, I could go to
and she’d honor those prices.» I told her my phone was in the car, and then asked her if she was really going to make me go out to my car, research the
website and see if I could get a better price. She didn’t answer my question, but rather repeat herself again about «if I had a smartphone, I could look for a better price on
.» I then asked her if anyone in the store could help me research a better price, and again, she refused. So, I LIMPED out of her store, got to my car, researched my iPhone and found a much better price at
. I then went back into the store and showed the cashier the heavy reduction in price (he was great, by the way — and he looked embarrassed by how rigid his manager was being). Of course the cashier needed the manager’s authorization to change the price. When she came back, she didn’t say one word. She just grimaced at the price reduction and them reluctantly approved it. No «thank you», no «sorry about the mishap,» nothing. «She just turned and walked away.
Such customer ‘dis’service is appalling. The $ 7 the manager was trying to gouge me for, cost her at least $ 3,000 in my future business. In this world of social media, it’s alarming to me to me that managers of major retail stores are still so clueless about customer service.
I wonder if she would have treated me differently if I wasn’t a disabled minority. Regardless, I’ll still continue to be the up beat happy-​go-​lucky person that I am, but I’ll always remember how Petco treated me…

I went here to buy some new fish for my fish tank. I purchased two Bala Sharks and noticed that the staff didn’t seem to really know anything about fish. Now, four days later, both sharks have died as well as three of my pre existing fish. The Sharks had disease which killed other fish in my tank. DO NOT BUY FISH HERE. THEY DON’T TAKE CARE OF THEM AND AS SUCH BREED DISEASE!

My relationship with Petco began many years ago when I volunteered to help the group of women who run the cat adoption day. I wasn’t looking to adopt, but I couldn’t resist when I met a 5 year old Maine Coon female, whose owner had died and she was left orphaned. Samantha was so sweet and beautiful that I fell in love that day. Petco employees were very friendly and helpful over the years and I even found a sitter there when I would go out of town. They have a large variety of food, accessories and health products at a reasonable price. Thanks for all the years of great service!

So I went back to the Redondo Beach Petco for supplies and noticed that they STILL have open bin pet treats in the store! This, after being in contact with the corporate office in San Diego, who assured me that prompt action will be take to prevent other customers from experiencing the horrible weevil infestation that we had to deal with. Today, I brought it to the attention of the store manager and it was the first that she had heard of it!
Come on, Petco. You have had 4 months to correct the problem and have not even sent out a communication to your stores. In hindsight, I think I should have sought to collect damages for the hundreds of dollars of food that we had to throw out from our pantry. That would have gotten their attention. Don’t let this happen to you. Avoid all open bin pet food products!

I LOVE the grooming department here. Corey and Lisa are AMAZING! They are the only ones who can even get close to my dog’s nails without her freaking out and trying to bite. I took her to another PETCO and that place couldn’t even finish the job with a muzzle on. Corey and Lisa treat my dog like family and I love them for it.

I love taking my dog here to see Corey in grooming! She is fantastic, and so caring of my dog. Not only that, I’ve never had a problem finding his food — which you can’t find in most places, our dog is very particular: o).
As for some of the recent negative posts, I’ve never experienced anything they are talking about. The photos showed treats that looked super processed anyway. However I don’t know what they are so I’m not an expert.

Upgrading to a 3… My maltipoo has skin allergies and the vet recommended switching his food to grain free. One of the sales associates was eager to assist in the search. My dog has a weak bite so we needed small breed/​bite kibble… she helped me to find a good option that we’re now trying. She also told me that if the dog doesn’t like it we can bring it back, which I never knew you could do. That’s a great return policy!

This is by far the worst pet store I have had the misfortune of walking into.
I have never been to this Petco, but I frequently visit the Petco located in Rolling Hills, and that store is always clean, and the people there are ALWAYS greeting you and offering help.
I walked into the store with my puppy and there was no one to welcome us, it was like there was no one working there.
I was meandering around the store, and in literally every single aisle there were stacked boxes of shipment! So annoying!!! how can you sell stuff that are not even properly stocked?!
It Gets better!
So once i finally found the dog treats area (There are so many different places they keep them) i was looking closely at the gourmet treats they leave on the top of the shelf and there was literally, a cob web about 2 feet long. There were cobwebs literally everywhere on every aisle it looked dusty and dirty.
I should have NEVER bought my sweet puppy treats from this Petco.
I purchased a box of «chillout» treats, and let me tell you-​the employee assisting my check out did not care about me as a customer! He was on the phone the ENTIRE transaction, it was an exchange process, where a slip needed to be fed into a machine.
First of all, the slip was crinkled at one end, which i knew would jam the busted up looking machine.
I was waiting there the entire time, watching him on the phone. He literally said no words to me. Someone (i think it was the manager) took over the transaction, had to fill out the slip AGAIN, to be fed into the machine.
So now i get home and see there are little BUGS in my dogs treats!
I KNEW THIS PLACE WAS GROSS!!!
I should have never bought anything from here, looking back at all the signs this place is NASTY!
Enjoy the pictures.
If i could give no stars i would.

I own several fancy goldfish.
The goldfish I bought elsewhere are lovely.
I bought two goldfish from this store. A Red Cap Oranda, and a White Ryukin.
One had Ick, and the other one died this morning.
I think I’m done with Petco’s fish department. :)

In comparison to all the other Petcos I’ve been to, this one is just average. Not a great selection of fish or any other animals for that matter. If you’re just looking to get dog/​cat food, its not bad, but other than that, I wasn’t particularly impressed.
Probably won’t return here unless I’m on this side of town and I absolutely need something.