Ocean Club

The most beautiful part about this community is its serenity and the trees. Even though u live in the west it feels like the east :)
Its an evergreen community.

I have been living at Ocean Club for over a year and it’s been a wonderful experience due, in large part, to Diane and her team!
Megan introduced me to the property’s amenities, completely sold me on the place and made my transition seamless! Each subsequent inquiry has been met with professionalism and prompt response.
Proximity to the beach, entertainment and sporting activities can’t be beat. Thank you Ocean Club!

I have been living here since March 2015 and I absolutely LOVE it. Megan was our leasing consultant and was so helpful throughout the whole leasing process, and she has continued to be helpful whenever we need anything! Diane, the property director, is wonderful and always greets you with a smile on her face. Grounds are kept up really well, the pool area is the best, never too crowded. You can’t beat the location, walking distance to bars/​restaurants/​entertainment. Pet friendly which is my favorite part, my only suggestion would be some doggie bag stations/​trash bins throughout the property! Overall, great place to live.

Having an opportunity to live at the Ocean Club has been an absolute pleasure thus far! It has made my trek across the country that much easier and absolutely worth it. Meegan, Gina, and Diane have been wonderful! Always willing to go above and beyond than what’s expected. Most importantly, all three of these individuals listen to their tenants and have the ability to reason and problem solve through any challenges, however minute they may be. Also, I have never had a more thorough and organized move-​in day… ever! (And I’ve lived in quite a few NYC apartments) To top it all off, Meegan had put together a welcome sign and gift basket, which was so incredibly sweet– can never forget that. The next apartment I rent (if I ever leave ;) has big shoes to fill, that’s for sure.
Regardless of the fact that I work in Century City, I always look forward to driving home to this beautiful oasis, regardless of how brutal the commute can be. So thank you Ocean Club for being so great! Am thrilled to be here!

It’s obvious that you’re going to love the Ocean Club property with it’s great amenities… and the spectacular sunsets.
But I like the unexpected.
Walking into the office and being greeted by Gina was just a wonderful way to make this property 5 Stars…
I am a customer service freeeak!
Gina Thank You for your exceptional service and radiant personality …
You have everything going for you that would make me want you on my team.
Thank you for your professionalism in providing my husband and I with the information that we needed and a personality to make it as pleasant an experience as it was and want you to be our friend. Way to represent and shine for your company.

5 stars for this place. Here’s why. I was in Denver working and shopping online for an apartment in LA. I was taken aback at how indifferent or unresponsive the leasing people and property managers were to my inquiries. I was also surprised at how high the demand was for apartments in the South Bay (turns out Google & Facebook are relocating a lot of people to this area from San Francisco). When I called Ocean Club everything was strikingly better. Gina & Megan actually listened to me, were enjoyable to talk to and took care of every issue I had on the spot. I quickly found the apartment I wanted and locked it in. From there the move-​in process was very smooth, no surprises, and the apartment was exactly what I expected. Now that I’ve moved in Gina & Megan continue to be so nice to work with and I realize they truly care about what they’re doing. The resort style pool area is really special. Lush landscaping and the sound of running water all around. They have an on site deli 30 feet away that will deliver poolside or to one’s apartment. Nice touch. Love the club house. So easy to work or lounge around. The best surprise for me is that the Redondo Beach Pier & Marina are 100 feet away. At a moments notice I can enjoy the pier and all the shops and restaurants to my hearts delight. The day I moved in I saw a whale arc out of the water from my deck and later heard them «talking» to each other for a half an hour. I never expected that. There are also some outstanding hotels within a 5 minute walk for any guests that I invite to visit me. If you like the beach life, this location is spectacular. Gina & Megan are great ambassadors for this property. I wouldn’t have moved here without them.

As I read all the great reviews, I felt similarly for the first few months. Then things changed.
Here’s what I liked about the Ocean Club:
Nice Location; Nice Pool; Resort-​like setting; Close to Palos Verdes and the Redondo Riviera.
Here’s what I disliked:
I moved here based on the Dog Friendly policy and good location. Upon lease signing I was told a dog that visits for a couple of times a year for a few days per visit does not require a Dog Deposit. Nearly 6 months in to the lease, management determined that it did require a $ 1000 deposit. This would have been better handled up front with better communication by the front office. Deposit? No Deposit? Just be up front and have the policy straight either way.
Apartment Condition:
The Kitchen Stove had old, non-​functioning knobs. It took management a couple of months to order new knobs, then delivered them to the wrong apartment.
The Ceiling had evidence of dry wood termites due to droppings on the kitchen counter-​top. It took nearly two weeks for a response time and essentially they did a spray-​over to cover up the termite infested area. In short, the problem is not fixed so the person living in that unit may experience issues and needless to say, the building needs inspection on a larger scale.
Ants. Big ant problem on all floors. Many tenants had issues. 1^st floor, 2^nd floor, 3^rd floor didn’t make a difference.
Crime: Car break-​ins were recurring. This is probably due to the proximity to the Redondo Pier. Apartment Management posted notices.
Crime: A woman was attacked and faced an attempted rape and an actual assault. This was reported to the Redondo Beach Police Department. Many neighbors in the community were very nervous about this. The suspects, who were reportedly seen hanging around the pool to eventually stalk their victim, were never caught.
Crime: Many items were stolen from resident decks. Management posted signs about this.
Management: Notes left on resident doors indicating «bi-​annual Inspection», but the «Inspections» never occurred. According to neighbors, typically the «Inspection» notices would be left on the doors days after a maintenance call or other form of communication with the management office.
Management: With good intentions, management attempted to keep the place quiet. Notes were left on doors about noise complaints. Unfortunately, notes were often left on the wrong doors, where noise never existed. This happened to several people. This situation created an undertone of festering, stressful living.
Parking Violation Notes left on cars that were permitted to park in those designated spaces. This happened to several neighbors who spoke openly about this and found it intimidating and wrong.
Move Out Fees: As many have reported in previous posts, your deposit will be chopped up and justified with «Painting, Cleaning» and other general services that they are required to do, but they pass the cost on to the tenants.
Summary:
Overall, I liked this place a lot at first. I felt the same as many of the positive reviews are reporting. It’s beautiful and has a lot of potential. Sadly, I felt that the management was difficult and as one resident stated «intimidating» to the point of being abusive to its tenants. They are delightful at first, but things changed quickly. I could live with many of the faults of the building, maintenance, etc because nothing’s perfect, but eventually, for me, the management was the chief reason for my move.

My husband and I searched for several months for a great apartment that would allow us a short term lease until he retired and moved back East and after much searching and disappointment we ran across The Ocean Club apartments at 300 The Village in Redondo Beach. Let me tell you this place is the bomb! Seriously we have killer ocean views, a gorgeous glass enclosed balcony, a resort style swimming pool and lush grounds. Not only that but we had the best agent you could imagine. Gina De Rin rocked it! I know it sounds corny but she was amazing. Very attentive and totally professional with a crazy attention to detail. We have lived in Redondo Beach for 8 years and never knew this place existed. My only small, tiny negative would be that we moved from 2200 square foot townhouse to a 680 square foot 1 bed. Unfortunately that is the size of the
1 bedroom we chose. However the amazing views and the beautiful balcony makes it all worth the downsizing. Another extra cool thing. They have a gourmet deli in the building that will deliver food poolside or right to your door. That is why I gave this place 5 stars!!!

Can’t wait to move-​in !
Gina DeRin was Awesome! She was so helpful during this stressful time trying to find a place for my wife my son. She made it Easy! Thanks Gina! The grounds are amazing from the pool to the Gym it feels like you’re on vacation.

Background info: one bedroom, first floor, upgraded kitchen unit. Let’s start on a positive note and begin with the pros.
Pros: great staff and community. I would highly recommend taking the tour. Can’t say enough about the location and amenities.
Gina — Wonderful and did a great job showing the property & all it has to offer: gym, pool, jacuzzi, grills, & business center. I asked to see the showroom again upon move in to get some ideas of how the professionals arranged the layout, and she was more than happy to entertain my request. Basically, she still cares even after you sign the lease.
Megan — she is the other wonderful associate who sits in the same room as Gina. Veteran staff member and very helpful on the phone with my technical questions despite the fact that I have been working with Gina to sign the lease. Great teamwork and bright/​cheerful personality.
Steve — accounts administrator and provided details related to my monthly payments. Pretty cool guy.
Diane — PD and also lives in the community. Knows everyone on a first name basis and personally followed up on a maintenance concern I had. More on that below…
Cons:
— Parking — They will tell you the parking spaces are «assigned», but the space that was originally allocated to my unit in the binder was given to someone else. Oh well…
— upgraded/​new kitchen unit — Comes with the new charcoal filtration system installed inside your microwave. You turn this on as you are cooking, and it is supposed to replace your vent. Yes, this means the microwave is a little more than 1 feet above the stove. The exhaust and other smells from your cooking goes through the microwave and blows back into the kitchen. Doesn’t work too well for me and good luck trying to cook fish or big meals with this… The unit smelled for days…
*Diane took care of this for me and worked with the maintenance crew (great/​fast team btw) to install a tube to funnel the air externally to the outside. Doesn’t work 100% as it still has to travel through the microwave… some air still gets recirculated back into the room. Apparently this charcoal filtration system is pretty common. Maybe this is a west coast thing?
— Dishwasher, pretty basic and does not have a washer for top level. If you put a few dishes and bowls on the bottom rack, water won’t be able to reach the top rack.
To summarize, the only negatives are the minor ones pointed above (First world problems…) Highly recommend Ocean Club otherwise and have done so to friends already.

Hi — nice place, and highly recomment leasing agent, Gina. Always so helpful,
friendly and ‘goes th extra yard if you need anything.
recomend. nice place.
raytenant

So now I have been living here 3 months!!! Beyond my expectations… Ocean Club is the Class of the Field!!!
Megan…Gina…so customer oriented! They’re the best!

Gina is a WONDERFUL tour guide and host while she took us around the complex. She helped us ‘slam dunk’ our perfect apartment in the exact location on the premise. After we applied for our apartment and got accepted, Gina was quick to send us the information we needed prior to moving in. Her response rate was very fast and she works on the weekends. Every time we’ve seen her, she’s had a smile on her face and has been willing to bend over backwards for us.
The Ocean Club feels like a resort. I kid you not! The amenities, the staff, the property, the view and the people are all top notch. There is a little bistro on premise, a gym, a place to borrow bikes, a place to BBQ and killer views. I’m surprised I was able to get a rental here. It is a ¹⁰⁄₁₀!

Was looking for a place that could accommodate a 10 month lease for my husband and this place was it! Gina de Rin was super sweet and helpful! The location is fabulous. Steps away from the Pier and fresh seafood. Minutes away from the Beach. The pool is beautiful and very well kept. The property grounds are beautiful. We feel very safe here, too. Love having reserve parking. My husband is very happy with his home away from home!

Love at first site. My husband and I were looking for interim housing after we sold our house. Ocean Club had the right rental options and a beautiful ocean front setting. We use the full range of amenities including a resort-​style pool, restaurant and gym. We’ve got wonderful neighbors and the Ocean Club staff, especially Gina de Rin, have made this a perfect place for us.

I was made a bunch of promises when I moved in that n never came true. They said they would trim the trees in front of my place which hindered my view. I talked to the maintenance people, the management, even called the corporate office. They told me that the next time they could do it was when the tree people were around which was in three months. Then when they finally came the trees in front of my place were not trimmed. The next time they came 6 months later I made sure they were done by talking to the tree people and making phone calls etc and even went out and did some of the work myself.
Ever 10 months I have been here they have raised the rent on me. so that is 4 times in four years. They get you in at a low price and then hike up the price every time your lease is up. I talked to other people here and they complained about the same thing and a few were moving out because of it.
They also said that I could film a few things at the pool with my camcorder and just my camera guy for my online business. When it came time to film they would not let me do it. Lesson learned. Make sure you get everything on paper.
There is NO cell phone reception and I switched to Verizon from AT&T and and it was horrible.
I complained about my screen door and balcony floor needing to be repainted FOR THE THIRD TIME on on March third and still to today it has not been done over two months later today May 13^th. I was told twice that they would do it on specific day and moved my patio furniture in that day and have twice been disappointed.
My neighbor upstairs has been loud and obnoxious and burned hole in my couch, spilt a bottle of wine on my balcony and dumps cigaret ash on my balcony all the time. But the management has not done anything. My attorney looked at the lease and said that management is responsible and I had my attorney write them a letter but they did nothing.
These are just a few things. I could go on and on.

We are in the process of remodeling our home in Redondo Beach so we looked for a pet-​friendly apartment. When we toured the O.C. we were impressed with the pool area and the landscaping. This is where the «wheels came off», the management team at the O.C. is horrible! They have to be called and emailed numerous times to get them to respond to problems. Steven is a major pain and has a horrible attitude. The security at this location is a joke, the garage gate malfunctions often and they actually replaced the elevator lock with a new one that our keys do not work in! The doors do not close or lock and show signs of being pried open.
Giant roaches roam the pool and spa area and we were told by management they were June bugs… really??? The pool area and guest parking are flooded with non-​residents or beach goer’s. The pool area is filled with people that bring glass bottles which pose a definite risk.
The gym equipment is poor at best and one treadmill has actually been broken since October. The wall-​mounted dispenser for hand-​wipes to clean machines has NEVER been filled. The door leading to the hospitality room has a sign on it that says «this door must be unlocked during business hours», it has never been unlocked! This is a safety issue and MUST be unlocked!
The carpet is impossible to keep clean as are the crappy counters. The appliances are garbage and there is virtually no air circulation in our unit. To add insult to injury they just informed us that they raising our already expensive rent $ 300.00! A 13% increase after 10 months! The TV/​internet provider is terrible and very unresponsive.
Yesterday after calling numerous times to discuss gate issues that are still not fixed, I reached someone at 5:30 PM. I was told by the nice young woman that I had to call the after-​hours service to get someone out to repair gate. During the conversation I asked her if Steven was right there telling her to say this and she said told me he was. Really!!! It was 5:30 and he actually could not do his job even after he knew about the problems for two days. Steven enjoys sending out his «high-​lighted» threatening reminders to pay the trash bill even before it is actually due!
It was really an eye-​opener this last weekend sitting around the pool and discussing the O.C. management and Steven. Every single person relayed a story about poor management and Stevens attitude.
We just got another notice (one day notice) that they want to inspect our units again! This is very intrusive and makes us scramble to make adjustments for pets and home office situations!
I am very disappointed in Lyon properties and I have spoken to corporate. If this is how they allow things to be run, I recommend you look elsewhere. This place is way too expensive for the tenants to be treated so badly!
UPDATE: 4÷16÷15
After speaking with corporate and discussing all of these issues they have done nothing. In fact, when we called and spoke to Steven regarding the elevator lock being changed and our keys no longer working. His response was that the lock had not been changed in our building. He told us they had been changed in other buildings but not ours. We still do not have keys to this very expensive apartment that is sooooo not worth it! Beware of Lyon properties and the Ocean club in particular!
Update: 4÷16÷2015
Just got off the phone with Jennifer at Lyon corporate. After discussing with Michelle who I am told is the mystery boss that you cannot reach? Their remedy for all this instead of trying to CHANGE anything, is to allow us to get out of our lease??? Wow that really helps, to add insult to injury we can move somewhere for 6 weeks only to move again! I feel sorry for anyone that rents here in the future! Good luck and a job well done by Lyon properties and the clowns at the way over-​priced Ocean club.
Emily from Lyon posted a comment even though speaking to corporate does nothing!

Fantastic position even though the rents are quite high.
The pool area is beautiful and very comfortable.
Although we have only been here 2 months, we have had no problems and the minor repairs that have had to be done, have been done immediately.
Gardens are well maintained.
Staff are pleasant and efficient.

I love living at Ocean Club. Granted the prices are a bit higher compared to some of the surrounding buildings, the amenities (the pool and gym) more than make up for it. Anytime I have had a problem with anything it has been fixed in a timely manner. Diane, the property manager, is amazing! I can’t say anything but great things about her. She is kind and always looking to see how she can help. If you are looking for luxury beach living you should check out this property.

I’d really like to thank the management at Ocean Club Apartments, specifically property manager Diane Stillman, for helping me find my lost tortoise. Diane was extremely supportive and helpful and I greatly appreciate her efforts. We at Ocean Club are lucky to have such a wonderful person as our property manager.
Teri Friedman