Nationstar Mortgage

This must be the worst mortgage company in at least the United States if not the world.
They have repeatedly lied to us about sending our monthly loan statement. Most everyone there is rude and arrogant. The tax documents they send for each year has NEVER come by itself. I have always had to call and go through their multi tiered voicemail to get my documents. They transfer you from department to department, and nobody seems to know anything about their procedures nor where to send you for help.
IF YOU ARE CONSIDERING NATIONSTAR AS YOUR MORTGAGE COMPANY, THEN LOOK FURTHER IF YOU CAN.

I have emailed my complaint to this most horrible company in the world. They never respond to my inquiry no matter how many times I called or wrote. I attempted to pay my mortgage IN ADVANCE AS I HAVE BEEN DOING FOR THE PAST 2 YEARS, and now have been advised by customer service, and I use that term loosely, that if I pay my mortgage IN ADVANCE, I will be charged $ 9.95 for doing so, if the date is beyond the 10^th of the PROCEEDING MONTH EVEN IF THE DUE DATE IS NOT UNTIL THE 1ST OF THE FOLLOWING MONTH. For example, my due date is on the 1^st of November and I tried to make a payment on October 14^th. They will gouge you $ 9,95 for paying early. Is it no wonder that the BBB give them an F with hundreds of complaints in the wings unresolved. STAY AWAY FROM THIS COMPANY. ALL THESE ONE STAR RATINGS SPEAKS VOLUMES ABOUT THIS COMPANY. YOU HAVE BEEN WARNED.

More info I wish I had known before I got into bed with these criminals_
And Nationstar in Californina isn’t even recognized by the Better Business Bureau. Gee, that can’t be bad. could it? If you are looking to take your business there you are either uninformed (like I was) or a Goddamned fool !

Is Nationstar even a real company? If so, they are not doing a very good job of faking it. They are THE WORST company to try to deal with – I’ve been put on hold for well over an hour several times when I’ve called to ask questions. When I am able to leave a message my calls are not returned. Alison Mayou and Shasta Patton are two of the best examples of the worst service I have encountered with any company. If you have a choice, go find a different mortgage company. I ended up with Nationstar when I fell behind on my mortgage payments with BofA during the recession. If I could go back in time I would have borrowed the money to stay current. Although I did catch up on my payments, BofA turned me over to these piranhas. The frustration level you will undoubtedly experience using Nationstar Mortgage is simply not worth it – there are too many companies out there with good service, even excellent service and probably better products.

My experience is similar to the others reported here. It is proving to be very difficult to repay my loan with Nationstar. The response to my request for a loan payoff has been a blizzard of offers to refinance my loan from affiliates of Nationstar. It is very difficult to even find a live human being with whom to talk who has answers to basic questions. This is a commodity product where the best companies differentiate themselves through good service. Sadly that has not proved to be the case with Nationstar. My advice is to avoid doing business with them if at all possible.

Thank you all for posting our concerns about this company. My loan was sold to Nationstar by Pennymac with very little notice. I was lucky. I found Rich Frattalone a San Diego area mortgage broker who helped me navigate my extraction from Nationstar in short order. In the end I got a better loan and a better deal, and thanks to your posting, avoided these hassles. Best of luck to you all.

We just filed a complaint against Nation Star Mortgage with the CFPB, Consumer Financial Protection Bureau. I hope they have fun with that.

Steer clear of this company!!! My mortgage loan was recently sold from B of A to this company and they will not provide my payoff quote. I have talked to three different reps since last week and I get a different story every time. Just like Brian below, they keep coming up with different excuses to not provide my payoff… it went from 24 hours charging me an expedited fee to now another 7 days. The customer service reps are outsourced to India, so many of the reps don’t speak English well and you have to repeat everything over and over. This is the worst financial firm I’ve ever dealt with. DO NOT USE NATIONSTAR, they are deceptive.