Catalina Cleaners

They are the best! Nice family owned …

They do lose things. They do not even pretend to care. I wish I had read all the reviews warning of this before I used them.

PLEASE READ THIS REVIEW: ZERO STAR! DO NOT COME HERE. I am a long time customer to this place. I am a physician who’s honest who lives in redondo and works at harbor ucla in torrance. If I could give zero stars I would. I have gone to catalina cleaners for almost 2 years and have been a very loyal customer. The first couple times there were issues I just let it go, but it just happened a third time today and I am fed up. DO NOT LET THE ELDERLY CUTE COUPLE WHO ARE SOFT SPOKEN FOOL YOU; THESE PEOPLE ARE AMONG THE MOST DISHONEST PEOPLE I HAVE EVER MET. On Monday I brought 5 dress shirts to be just cleaned and I explained to them that I needed by Wed evening because I am leaving on a business trip Thursday early in the morning. I explained to them that if they couldn’t have it done by Wednesday, it is no problem, that I would come back to them, but just for this time I would take it to an overnight cleaners. They promised me no problem and to leave the shirts. I went back Wednesday evening. They could not find my order at first, and when they finally did, they said it was not done yet. I asked for the shirts but they had been sent out, so I couldn’t even get them for a last minute overnight cleaners. I still wasn’t upset at this point, but when I expressed my disappointment that they had promised me by wed because it was important to me and then they did not do it; the lady (the wife) who works there scowled at me and said, «tough luck, it happens, well what are you gonna do about it then?!» I was appalled that she spoke like that to me when they were the ones who messed. In addition, this was not the first, but the third time this has happened. PLEASE TAKE MY ADVISE AND DO NOT EVER COME HERE. I WILL NEVER COME HERE AGAIN. THEY ARE NASTY AND DISHONEST PEOPLE. THIS IS COMING FROM A PATRON OF 2 YEARS WHO FINALLY REALIZED HOW AWFUL THEY ARE.

I was definitely cheated. There is a large sign outside that says «shirts laundered $.99». I chatted with the woman and said that I had 8 shirts to be laundered for .99. When I returned for pickup her husband charged me over $ 2 each. When I complained he told me about some fine print that neither of us could see. Then he crossed the line and told me that he informed me of this when I dropped the clothes off. Of course he did not. He was not there. I’m done.

Nice family owned affordable dry cleaners. Only tricky part can be the parking since it is a busy section of Catalina, but other than that no complaints.

Bad, dishonest people.
They lost three of my shirts and would not reimburse me
Finally, after I would not give up, the women claimed
I could have purchased my name brand shirts (Polo, Lauren, Bank, etc)
at Goodwill and gave me cleaner credit for $ 20. I walked out.
Customer beware
Never, Never, Never go there

If I could give 0 stars I would. They lost a pair of my favorite jeans. My favorite jacket, it’s like it was never washed. They didn’t even take the small stain out I asked them to on the jacket. Also, they didn’t even hem the dress right. What else, they didn’t take the fuzz out of one of my favorite dresses… And a dress I just bought with no stains on it, just wanted it cleaned before I took it out and now they put stains on it and a note that says «can’t clean due to the material» what??? Then how the heck did those stains get there??? I never wore it!!! I’m so livid right now. All my favorite things r ruined or gone. What a waste of time and money that was! I’m boycotting this place I hope they go out of business. They barely understand English and didn’t even understand what I was saying when I called to complain. I’m so frustrated I’m about to throw a «bf» aka b***** fit! Lol How could they even call themselves a cleaners!!! Oh and how could I forget? My favorite Blazer… The shoulder padding went all the way to the bottom of my sleeve on my left arm. I can’t even wear it anymore its embarrassing!

The cleaners I usually go to didn’t have their hemming guy (which was annoying — couldn’t they just measured my pants and left it for him when he returned?) so I called Catalina Cleaners and asked if they could do it. The lady on the phone was a bit hard to hear, but all I got out of the conversation was «come here» and I did.
I had her hem 2 pants — khakis and jeans — and they did a find job. Total was $ 28 (a bit expensive, the other cleaners would have charged $ 24 for two, but I’ll pay a little extra for the convenience factor). They are open until 7pm on weekdays which is convenient. Closed on Sundays. Accepts credit cards, but no AMEX. This shop looks to be run by an older couple who are very kind. I will come back and support their business.

The owners here are so sweet, reasonably priced and do a great job. I gave her my wedding dress to clean and she was very careful and it came out sparkling clean!

DON’T GO HERE! THEY WILL RUIN YOUR ITEMS AND TAKE NO RESPONSIBILITY FOR IT AND LIE ABOUT CONVERSATIONS THEY SAY THEY HAD WITH YOU WHEN YOU DROPPED YOUR ITEMS OFF. A very expensive comforter is now useless since all the batting is clumped in big balls in some spots and no batting in others.
Also, DON’T BELIEVE THE 20% OFF COMFORTERS SIGN IN THE LEFT FRONT WINDOW. BIG LIE!!! THE OWNER’S WIFE LIED AND SAID SHE NEGOTIATED THE PRICE WHEN THE COMFORTER WAS DROPPED OFF AND SHE WOULD GIVE $ 5 off since it was a really, really big comforter (note: it is a full/​queen size). So maybe the 20% discount only applies to twin size. If you ignore my warning and take a comforter in be sure to ask and get the price in writing before you leave.
There was no apology, no discussion. She talked right over us as we tried to explain our concern. At first she said she didn’t understand (language barrier) but when she realized we were making a complaint she had a miraculous leap in her understanding and language skills.
If I could give this place ZERO STARs I would. WORST DRY CLEANING EXPERIENCE IN MY LIFE!!!

I really wanted to like this cleaner. The old «mom and pop» owners seem like very nice people but this place is bad. I went in on a Saturday afternoon with about 15 articles of clothing. It took the lady literally 20 minutes to count everything up and prepare the ticket. Then she says «Ok, you can pick up next Thursday.» 5 days for dry cleaning?! Maybe I’ve been spoiled in the past by other dry cleaners but 5 days seems a little excessive. I figured maybe the extra time was because the price was low. Well, wrong again. When I went to pick up, my bill came to out to be higher than what I’ve paid at other places which take half the time. So needless to say, I will not be going back.

Reasonable prices and friendly service!

Very friendly local cleaners. They still use paper tickets and no computers. Family run business. Prices are a little high for shirts. They do discount shirts if you bring in 2 dry cleaning items.

LOVE the place! the owners are friendly, on time and caring… GO THERE!

They are the worst !!! They lost my suit paints and when I brought this the there attention they told me to come back and they would look for them.
When I came back they said they didnt turn up. I asked for them to pay me to get a new suit since the jacket is no good with out the pants. The old man said its not there responcablity. I take the risk of giving them my cloths.
NEVER GO THERE !!!
THEY LOSE YOUR STUFF AND THEN SAY ITS NOT THERE FAULT FOR YOU GIVING THEM YOUR CLOTHS.
PLACE IS HORRABLE !

Great local cleaner. The couple that own the place are very friendly. I live right around the corner and I like the family atmosphere.

TERRIBLE. They arrive late and don’t care. Their idea of same day cleaning is NOT CLEANING your clothes and charging you for that.
I lived literally 2 blocks away and chose to go across town to use another service. I gave these people many chances and they almost always failed.

When we walked into Catalina Cleaners I was amazed at how friendly the people were. Really, really super nice! We were drawn in by the giant, red «Shirts 99 Cents» signs, since my boyfriend had a bunch of shirts he wanted to dry clean. We brought in 8 shirts & 2 pants. They didn’t say anything about special buttons or other nonsense that I used to hear sometimes in Baltimore. The service was overnight… fine for us. We got our tags and left.
However, when we went to pick up the dry cleaning, the (still extremely friendly) lady explained the bill. She said the special is 3 shirts for 99 cents each, so 6 shirts were 99 cents and the other 2 were $ 2.57…what?
1) The sign didn’t mention the special being contingent on the number of shirts you bring in
2) If the special is 3 shirts for 99 cents/each…shouldn’t all of the shirts be 99 cents if you bring in 3. 4. 5 or 20?!? Isn’t the point to get people to bring in more shirts?
Whatever, I didn’t feel like arguing over $ 3.16, so we paid and left. Seems a little shifty to me though…
In addition, when we got the clothes home, we discovered that two of my boyfriends shirts had shrunk. Not cool!