Verizon Wireless

Do NOT Do NOT Do NOT go to this store. We were straight up, blatantly lied to. LIED. My boyfriend was with me so I know we didn’t both hallucinate. No matter how nice and charming they are, you must remember THEY ONLY CARE ABOUT THE SALE and will do whatever it takes to get it. Back to AT&T I will go when this contract is up. Very disappointed.

Matthew is just great! Every time he helps me he is just does an amazing job transferring everything over from phone to phone. So appreciate great service in this day and age.

I had a wonderful experience! Patrick was incredible, helping me quickly replace the glass screen protector that was completely mangled but absolutely saved my 6+. He quickly swapped my plan options and explained the differences between different Verizon locations and the service they offer. This store is great for Microsoft employees as he was very knowledgable about all of the available plan options.
He explained how Apple’s new phone every year program would work with my plan /​benefits and what Verizon offered as well.
On top of that my fiancé is going back to England and he gave me options on how to get her phone setup as well as the Verizon global support number to go through all the options available. I couldn’t have asked for a better experience!
Thanks Patrick !

I can’t tell if the employees are incompetent or malicious.
I went in to see if their new plans would be cheaper for me. They looked up my account and said they had a new plan that would save me $ 6 per month. «Great! Switch my account!» Later that night I got a confirmation of the change and found out they lied… the plan was $ 15 per month more than what I was paying before.
He tried to sell me phone insurance. I told him I was going to buy my phone from ebay so it wouldn’t help me. He responded by saying it would still cover that phone. I asked him if that meant I could buy a broken phone on ebay and then Verizon would replace it under warranty. He said yes. Yea, right. I’m not even going to fact check that.
Another thing that was annoying was that the salesperson kept telling me about how I needed a dedicated hotspot for tethering. I told him the tethering through my phone has been working out fine for me and I didn’t use it much anyways. Despite my telling him I didn’t want it he brought it up five times during the time I was there.

Wish I could rate it zero stars. We went in to upgrade our phones after our 2 year contract expired. We wanted to stick with the 2 year plan, despite the salesman trying to get us to go on Edge. We said we wanted to purchase the phones with the discount for the 2 year service plan. The phones should have come to around $ 500 and some change.
The salesperson was trying to apply some discount and wanted to change the primary number from my husband’s number to my number for some reason and when that took WAY too long, we told him to forget it. We then proceeded to look at cases, as we were getting my son his first phone (free with a 2 year contract).
It was getting close to closing time and the sales rep said that because we were such good customers, over 20 years with Verizon Wireless, his manager authorized giving us a BOSE docking station for free. When I questioned and said that we didn’t want to pay for that, he assured us that it was free.
Long story, we left the store paying a little more than $ 500 as expected. What we didn’t do was look at our receipt. BIG MISTAKE!
When our bill came due the next month, we found out that the sales rep switched us to the Edge plan without our knowledge and that the $ 500 we paid was the taxes for the three phones and the BOSE docking station! What a complete scam!!!
After confronting the rep, he of course lied through his teeth and claimed that he was just trying to save us some money.
Stay away from this store and their deceptive sales tactics, particularly stay away from Ben Benjamin, the sales rep that swindled us.
If you do go to this store, check your receipt before you leave the store.
We are stuck with Verizon for awhile but we will be switching when economically feasible to do so.

I just left the Redmond Verizon store and I have NEVER experienced such poor customer service in my entire life! I intend to tell everyone that will listen (and there are a LOT of people that will listen) about my experience. Stay away from Verizon… they DO NOT CARE ABOUT THEIR LOYAL CUSTOMERS! I have never heard so many lame excuses EVER!

Absolutely horrible experience. We switched from AT&T and the person (I think his name was John Michael) who set up our contract totally messed this up. Our employee discounts are not being applied, our monthly service discounts for being on EDGE are not being applied and in general our bill is a mess every month. While I have a receipt stating my phone was purchased on EDGE when we bought it in March, it didn’t show up that way in Verizon’s systems until May. And basically if a store employee messes up setting your account, its going to stay that way for however long you stay with verizon.
Every month I spend an hour on the phone with Verizon explaining the same things over and over again to get my credit — EACH MONTH. All because I made the mistake of going into this store. Beware you are much better off in the store at issaquah — atleast they didn’t mess up my accessory purchase. And as I have learned, you are so much better off with AT&T.

Okay, let me prepare you for an «in store» Verizon experience. I worked retail at the Verizon store in Redmond, Wa for a little over a year. Previous to that I worked in business support for Verizon for over 4 years. Verizon as an company is an excellent company but the stores are all about money and hitting your numbers. When you walk into the store employees are basically coached on how to get you to upgrade phones when you don’t need too, change plans when you don’t need to, add addtl services that you really don’t need and basically spend more money. Most of the employees just want to be helpful but management sucks. So when you walk into a Verizon store know that they’re only going to suggest things that improves theirs and the companies metrics. The store is graded on adding features to your bill (roadside assistance, insurance, ringback tones, etc) selling you accessories and changing your plan. None of these are bad things, we live in a captialistic society so no company is out to NOT make money but as long as the consumer knows what’s going on then its better for all parties involved.

If no stars was an option, I’d pick that. Verizon Wireless SUCKS. They have now made the same mistake on my bill TWICE. The first time I spent 4 hours at the Alderwood store correcting it. Nightmare. Complete nightmare. This 2^nd time, I’m dealing with Verizon Wireless via the 611 number. Nightmare. They accidently overcharged me over $ 500. They’ve admitted it was their mistake. The error took place November 17, 2014. It is now January 9, 2015 and I’m on my 9^th or 10^th call to 611. Each and every time (no exceptions), the person on the other end says «Oh, I see you are on the schedule to get a call tomorrow». Guess what? Tomorrow comes and goes without a call from Verizon. I called on January 7 and the girl on the other end practically promised me her first born… saying they’d call me and have it cleared up on January 8. It’s January 9^th. So I called Verizon again. I had to explain the entire situation over again. Today’s Verizon rep has promised a call back today. Tick tock tick tock… we’ll see. The moment they clear this up and return the money they stole from me, I will be moving to another carrier. Me, my 2 teenagers and husband will be moving our business. And, I will blog the hell out of this online and to my fellow MSFT co-​workers. Shame on you Verizon Wireless. You fucked up and just lost a very good loyal customer.

Went in to get in an iPhone 6, which we told the woman whose job it was to stand around and try to look useful. Waited 30 minutes to be told they don’t have any. REALLY???
To get service like this you used to have to go to the post office or the DMV.

We did have to wait, 15 — 30 min, but there were three people working on accounts with other people. Three is adequate as far as I’m concerned. While we browsed, the manager, Angel, came over to see if he could help with anything and when he heard our questions, he could answer some without computer info on our account. We also wanted to upgrade our phones and discuss plans so he said we would have to wait for someone at the desk for that.
At the desk, Jacob helped us and he was very efficient, seemed to know what he was doing, not always the case at other Verizon Wireless stores, and discussed plans. I lost my unlimited minutes due to the upgrade of phone :(We bought new phones and he switched everything over and I got the 6 extra free Gb to replace my unlimited. It took quite a while from the cloud so we waited at a seat so he could help other customers. Our business took a long time, so someone might have been irritated behind us although other reps seemed to have quicker turnover.
I asked the manager and Jacob how long they had been there and it was several months at that store. Maybe the service has improved since all the bad reviews here. We were satisfied.
How do you put a price on a store like this? Depends what you want.

Hands down the worst Verizon store I’ve ever been to. My first visit here last year was to ask what should have been a simple question about changing the keyboard options. The guy spent 20 minutes trying to tell me I needed to download an app, really all I needed was help finding the keyboard options! That’s after waiting about 15 minutes.
Since then I have gone to other stores just to avoid this one. But today I thought I’d give it another chance, all I needed was a new OtterBox cover for my S3. Walk in the store, don’t even get through the door and there’s a guy with a tablet wanting to know what I want. He ten tells me they have no S3 phone cases. No suggestions, apologies, alternatives, nothing.
Looks like I will continue to drive to other stores just to avoid these idiots.

Nice people but completely understaffed. I understand trying to save money on payroll, but I should never have to wait 45 minutes to spend 600 dollars on a new phone. Get it together and hire a few more people!
Adam who finally helped me out was great though. Good job Adam.

I just changed my service to Verizon, after 15 years with Sprint. The staff at this Redmond store were AMAZING! Super easy no high pressure. Gave my daughter and I, quality, confident, pleasing service! Brian, the manager and BEN, our sales guy were awesome! Highly reccomend this establishment.

Worst customer service ever at this store. What is verizon doing with their business model? It’s like a social club and they forgot they are supposed to be selling phones and not chatting. Just very inefficient. The guy with the dog on the counter talking for 30 minutes was priceless.

Had a bad experience with Verizon
But very impressed with speedy response to prior Unilocal review.

The service is horrible. I was asking about the sync between verizon cloud and my iPhone 5s. People had no idea what they were talking about and insisted the reason that verizon cloud does not sync with my iPhone is because the content was uploaded from my old phone which is a Samsung Galaxy. The fat guy in a Seahawks jersey was so rude and was like ‘I know people go to google for these kind of questions’. Another stupid guy simply went to a tablet in the store and opened google and asked me to find help there. Those guys are unbelievable!!! I simply cancelled my verizon cloud service after this experience.

I was very disappointed in the service I received at this Verizon store today. I went in around 1:00pm and there were no other customers there. I have been having issues with my phone that I have had for the last three years, it’s outdated, sure, but it has been a fine phone. Lately it has been saying I have reached my text limits, so it rejects text messages, when I only have 10 text messages in my inbox. It has also been saying I have no more storage when there is hardly anything on my phone.
ANYWAY! I go in and ask about it and all the customer service representative had to say was this is an old phone with very little storage and I should get a new one. He hardly looked at it and I felt like he wasn’t listening to what I was saying. After I told him I cannot afford a new phone right now and I will be getting off my parents plan very soon, he said I should just get off now and get a new plan with my boyfriend (who has AT&T) at Verizon. It was obvious he didn’t want to help me. He said quite a few times that my phone is old and there is no space. It’s only three years old, touch screen and everything. He just wanted me to open another account and bring more people. I will not be doing that. I will definitely be taking my business elsewhere.

Verizon’s customer service has gone to shit over the years; however, this review is just about the poor service in the store.
When I went in to get a SIM Card last week, I had some rude employee insist on taking my name and putting me on a long waiting list for service. I was told it would be 5 – 10 minutes, but almost 15 minutes later, I still hadn’t been served. This was despite several other employees not doing anything in the back, and the employees on the floor wasting time talking to customers’ children (5ish years old etc.) instead of actually working.
Please note, there’s no actual service needed other than getting the damned SIM card and handing it to the customer. The customer can activate it on their own time, and do not need assistance with it in the store.
Eventually I got one after making a stink with someone who came and asked me if I had been helped. (She wasn’t actually wanting to help, but rather just to ask if I had my name put on the list…)
Ridiculous, terrible service. Will not go back in the future.

Nice to see that I’m not alone in letting out some grievances against this place. I generally like Verizon, and the Bellevue Square location has always been helpful. Not so much with this location.
A while back, my mom wanted to upgrade to a smart phone. So she went into Verizon and naively asked the associate which phone she should get. He told her that as a n00b, she should get the Ally, which she did. The Ally, in case you were unaware, is a piece of crap. It kept having issues and once she updated the software (which she was told to do), it stopped working. She took the phone in, and they replaced it with a new… Ally. Ok, this was not what she wanted but she was willing to try again with the same piece of crap phone. However, it had the same issues as the previous one.
That brings us to the most recent experience. My mom came in, flanked by her fabulous daughters. She explained the issues that she’d experienced to Brock, the associate who came to help her. He told her that he could do a hard reset and give her another Ally. Unless she wanted to pay, she would not be getting a new phone. My mom reiterated that this was already a replacement phone, and she felt that she had been given a faulty product. Brock brought out a little attitude at that point, saying that he was just telling her what options she had. Take the crappy replacement or pay up.
My mom asked why Verizon customer service is able to make other offers, as they had been the ones to replace the phone before. Brock replied that she could call them if she wanted. At this point my sister stepped in and kindly stated that she knew that as a sales associate he was limited in his power, but would there be someone else here that may be able to help? He brought us over to the manager and basically breathed a sigh of relief to be done helping customers that actually had problems.
The manager actually listened to what my mom was saying, and though limited as well, he was able to offer her a Motorola Droid. My mom was ecstatic, and if we hadn’t been there, she may have kissed him. So two stars for the manager who came through. –3 for Brock and all the previous dealings with this store.