Service King Collision Repair of Redmond

I made the mistake of pulling out in front of someone and they rear-​ended my poor truck. I was a mess considering this was my first accident. I have Geico insurance and they sent me to Service King in Redmond. There I met Mike Stanley and Todd Paul who made my check-​in process completely effortless. I was in and out on my way in 30mins. My truck was done in a timely manner and looked AMAZING!!! They even washed the outside and vacuumed the inside. Needless to say I was super impressed. Also the girl up front Adelina was an absolute delight. She made me feel so comfortable even though I was all over the place. She was also very knowledgeable about the process and answered all 1 million of my questions. I wouldn’t be surprised if she became an estimator one day (hint hint Service King) Anyways, thank you so much lady and gentlemen I will definitely be coming back, but lets hope I don’t have to.

I showed up at Service King early one morning but I was told by Adelina that I needed an appointment and that no one was available for an estimate. I’ve never needed an appointment at a body shop for an estimate, but fine. I made an appointment for a specific guy (Chris?) to do the estimate.
A couple of weeks later I showed up for the estimate but Adelina just did it herself anyway. Ok. Thanks for wasting my time.
I was told it was an easy fix and was given an informal estimate of $ 500 for sanding and painting the damaged surface. Given that the damage was very minor, in my experience, this is a very reasonable cost. Unfortunately, when the actual estimate came from Steve, they decided that the part needed to be both replaced and painted — so the final price would be over $ 800. Everything about that claim seemed fishy/​wrong but couldn’t be resolved over email/​phone.
So I went to Bellevue Auto Rebuild Inc and they replaced the part entirely for less than $ 500. It didn’t even need to be painted since it shipped from the factory in a beautiful glossy black, just like the original.
It would appear that Service King just decided to fake a paint/​labor cost on a new part that was already good to go. Overall a waste of time and money.

Geico referred me here, please don’t believe the negative reviews service was excellent, car is like the first day I bought it. Fast, job was done 3 days before the estimated delivery day. Daily status update via text.

Some goof ball opened his door a bit too aggressively and seriously dented our brand new Subaru Outback. Nothing ever happened to y 2001 Camry and this car is less than 3 months old and this happens. Ugh! Luckily, my wife was in the car and the other guy was honest. Their insurance company pointed us to Service King.
My service advisor Todd Paul was great. When we were first chatting about the problem … he listened to me, he understood my frustration and … most important … he made me no longer worry. He said … «we’ll make you baby just like new» and I felt great. I’m an engineer so I wanted to know all the details of how the repair would be made. Todd went into all kinds of interesting details. I walked away from my experience with Todd feeling good and feeling educated.
They have an automated system that would give me updates. When it got close to pick up… I called their reception (Lena). She did my paperwork, got me updates and got me packed up when I left. She’s super cheerful and made me feel welcomed to ask questions.
The crew there did notify me of a delay. They noticed the paint to cover the damage did not blend perfectly per the insurance company’s original estimate. They worked with the insurance to extend the paint to blend in with the next panel. I was impressed as it was THEIR insurance company. Felt great that they were looking out for me even though technically they were employed by the insurance company.
There was a little goof when they were putting the car back together. Todd called an informed me of the goof. They were honest and stepped up to fix it.
My experience Todd, Lena and Service King was great. Friendly, open and HONEST. Not only did I get my baby back good as new… I walked away learning a lot about how repairs like this work. For an engineer… that last part was a fun bonus!

All my concerns were addressed thanks!

I was recommended by car insurance company. I totally satisfied their work. Quick and explain well. They cleaned inside the car — we went to ski before the day and the car was super dirty. When I got my car back I thought it was the cleanest since we bought. Even car dealership didn’t lean this much. Thank you so much!

We have a repair issue that needs to be examined by the shop and they won’t give me an appointment. They said, «come in and if we’re too busy, we’ll ask you to come back later, or come at 7 am when we open». When I complained that this time was not convenient for me, the call was disconnected. I will update my review if Service King addresses our repair warranty fairly. However, based on the fact that they don’t give appointments for repair issues, it doesn’t look promising.

Amazing service-​actually made me tear up with gratitude. Service King was recommended by my insurance agency. I was a tad freaked out fixing the damage would cost my deductible. Sure enough, (Jeremy??? I will update this as soon as I call to get his name in the morning) gave me the option of replacing my entire bumper at the cost of my deductible or… they could just try and buff out the damage. When I came back to see the results, it turns out, they could buff out all the damage and at no cost! I was so overjoyed I teared up a little. Thank you so much!

Wow, I had a great service experience with Service King in Redmond. After reading the previous reviews I can only think they quickly responded and got their act together. Whatever the case may be, Service King went the extra mile for me.
I was hit 3 times while in morning traffic on 405. My rear quarter panel was compressed and the rear bumper had puncture damage from the tow rings on the truck of the other driver.
My insurance company recommended Service King for repairs. I obliged as it was located down the street from my work. In total, the repair time was just under two weeks. During that 11 day time I received four phone calls providing me with status updates. I was left two voice messages providing me details of the repair. During the repair, I advised Service King that my car had the Silica Jet Sealant applied at the time of purchase and that I wanted the new materials to have this coating. Service king ordered the sealant on the spot.
My car was returned, but I needed to bring it back in two months to have the Jet Sealant applied to the new materials added to my vehicle. The paint application needed two months time before any sealant could be applied. When I walked into the offices two months later the lady at the front addressed me by name. (Good memory!) The service King staff quickly applied the coating and my car was returned better than new.
Why better than new? Because Service King fixed other problems areas of my car. For example, the mesh seals on the back windows of my vehicle were missing 4 of the thumbtack like devices that hold the mesh in place. This resulted in the mesh falling down whenever the back doors were open. I’ve been trying to get this fixed at the Subaru Dealership for two years. I guess those tacks are difficult to get. Without my even asking, Service King apparently saw the need, got the part and made my car whole for me, beyond what was required for fixing my vehicle based on the accident. This is outstanding.
I hope other folks have a good experience here. I’m very happy. Thanks Service King

This is bar none the worst experience I’ve ever had working with a collision repair center. After I write this review I will be lodging a complaint with GEICO about my experiences working with Service King.
Had my Scion towed here on March 16 here because they were on the list of approved service centers for GEICO.
To start off, I didn’t receive any kind of acknowledgement or phone call that they had my vehicle. When I called in on Saturday the 21^st to inquire about the status, they said they were sorry and had forgotten to add my cell phone to their automated system, but yes they had my car. I explained that I was not trying to rush anyone but that communication is very important to me.
Communication breakdown is the name of the game with this company.
Forget about simple courtesies like calling you with updates or letting you know when there’s going to be a delay, it’s up to you as the customer to call in and get the status of your vehicle. When you do, they explain that there will be delays as wrong parts were ordered, etc.
Was told by Illona (who no longer works here) my vehicle would be ready for pickup on April 1^st. When I called on April 2^nd, I was told that they ordered the wrong front bracket and it would be a couple more days. They called me at 5pm on Friday to let me know that my car was ready for pickup. Too late to make it to the shop so I decided to pick up on Saturday, April 4^th.
I picked up my vehicle and on the way home noticed that the sideview mirror was cracked. Pretty frustrating to say the least! I called in the service center and spoke to John to let him know the issue. I also emailed Illona to let her know my issue.
Illona informed me that my part would be ordered and she would let her manager know as she was leaving the company in a few days. I have since followed up with them 3 times. They were delivered the wrong type of glass from Toyota which caused a delay and then reordered. They even had me come in to the shop only to discover that they had again ordered the wrong part. At this point I had to call in and speak to their service manager Steve and let him know my frustrations. He assured me they would get the correct part and call me to schedule a time to come in.
It is now May 4^th, a full month later since I’ve let them know about the issue. This morning I called them to inquire about the part and they once again told me that it may be the wrong type of glass. 30 days later and I still don’t have my sideview mirror repaired.
For a place that calls themselves Service King and prides itself on «level 10 service at all times» they fall pathetically short. If it were an option I’d give zero stars.

**Second Update**
Went to replace a freshly burnt-​out brake light bulb today and discovered unreparied structural damage in the trunk floor. This has become ridiculous.
**Update**
The location’s manager, Steve, has worked with me to resolve the issue stemming from the tech’s decision to epoxy a broken part into place rather than replace it. While I remain disappointed with my overall experience, I can at least say that Steve has dealt honestly with me and I appreciate that.
**Original Review Below**
Took my Volvo here after being rear-​ended and shoved into the car in front of me (damage front and rear of my vehicle). The service level was very poor.
I dropped the car off on Jan. 5^th (a scheduled drop-​off time that they chose), and went over all damage with a service adviser. I pointed out the damage to the rear bumper, misalignment of the trunk lid, the misaligned front bumper, and the shattered headlight.
A bit less than 2 weeks later I called to check on progress and was assured the car was almost ready. Then the guy on the phone said, «the misaligned trunk lid wasn’t accident damage, right?» I assured him that it was, and explained that was why I’d had him take photos of the misalignment when we went over the car together. He responded with surprise and told me that it would take longer then.
About another week later, I called again to check on progress, having heard nothing from the shop since. They again assured me that the car was «almost ready» and promised to call when it was.
Finally, on the 28^th (over three weeks from the initial drop-​off) they called to tell me that the car was repaired and ready.
I pulled into the shop to pick up my vehicle and could see clearly from 20 feet away that the front bumper was still misaligned. They had pulled the cover, repainted it, and put it back on all without fixing any of the underlying damage.
I refused the vehicle, reminded them that I’d pointed out the misalignment in our initial inspection, and they assured me they would fix the issue.
Finally, on Feb. 12^th, more than 5 weeks after dropping the vehicle off with them, they called me again to say the car was ready. Everything looked OK this time, so I accepted the car, happy to finally have the experience behind me.
The next morning, however, I noticed that the driver’s side turn signal was fogging up, which meant the seal had been broken. Because the last thing I wanted to do was deal with these incompetents again, and because a new turn signal unit was only $ 27, I ordered the part to replace it myself. On my car, this is a simple process as the entire turn signal assembly must be removed in order to change the bulb. It simply slides into place on 3 tabs and then latches.
Imagine my surprise then, when I went to remove the old turn signal assembly and found that the latch was missing. In its place was a blob of soft but sticky black putty. Additional inspection revealed that the assembly seemed to be almost entirely attached with this black putty. After prying the old assembly out it became clear what had happened. The latch was broken off and covered instead with black putty. One of the 3 tabs was missing entirely. Another had huge blob of the black putty on it. And the third tab, which broke off in my attempt to remove the turn signal, had been epoxied into its slot in the headlight.
So, either Service King broke the assembly and attempted to hide the fact by epoxying it into place, or the part was broken in the accident (it was adjacent to the headlight which shattered) and, instead of replacing the turn signal as they had the headlight, they simply tried to epoxy the turn signal into place and be done with it, not knowing that the only way to change the turn signal bulb is to remove the assembly.
So now I’m left with the old assembly that can’t fit back in because the latch is broken, and a new assembly that cannot be installed because some absolute idiot epoxied a tab of the old unit into the locating slot meaning there’s no way for the new assembly to fit.
I am extremely disappointed with the fact that the tech thought this was an appropriate repair and I still feel my overall experience was well below par. Not only did the shop fail to keep track of damages described to them during my initial inspection, but they also broke a part on my vehicle and, instead of replacing it, attempted to hide the fact by using glue and putty.

Sent my car in for a bumper repair. The repair work was good. When I picked up my car, I noticed that the bumper was not replaced but instead sand painted and put back together. When I ask if the bumper was replaced, initially the person said that the bumper is new. I noticed one of the part from damaged and pointed it out. The person then said that that part was my original that they managed to repair and put back together. I felt that he was not being honest and when I got home, I googled all the part numbers that they claimed they replaced new on my car. I was surprised to find what I found on Google. The part that I know and confirmed by the person as not being replaced showed up in the invoice as new part and I am being charged for it. To confirm I want to my car dealership and the parts manager confirmed the part number as well as shows me on my car which part was it. It was the part that service king never replaced but rebuild the part and charge me as new part.
Beware of service king. This is a shady business that scam insurance company.