Northwest Asthma & Allergy Center

We have been seeing Dr. Lasley here for 2.5 years for my daughter. She tested positive for a food allergy and animal allergy. We were sent off site for a blood draw. When the results came back, I was left a message and when I tried to call the doctor, I was never able to speak with Dr. Lasley personally. Instead I spoke to a very friendly nurse. I was extremely disappointed that I was not given any straight forward answers.
A year later for our follow up allergy, I made an afternoon appointment for allergy testing and when we went in, I was informed they did not test in the afternoon. I told them I was not told that at the time of scheduling and they did a few tests (not a comprehensive test). When we told them we thought that maybe our daughter developed another animal allergy, they doubted our concerns. She was tested for it after we demanded it and she did in fact test positive for the allergy.
We are now on our third follow up and I had to reschedule my appointment due to an illness. I tried calling in the morning to cancel my appointment, only to get the voicemail. I requested a call back to reschedule and after a whole day, I never received a call. I called back and was on hold for 10 minutes before I spoke to someone. After this incident, I decided to finally find a new allergist. I would not recommend this allergy center at all.

… Bad experience with Dr Weiss… Really good at giving you tons of drugs instead of figuring out what the real problem is.

They NEVER answer their phones! It is SO INSANELY frustrating to call EVERY time and have to leave a message for them to call you back, and then it takes them 2 hours to call back. Give me a break they cannot be that busy, or if they are they need to hire more people to answer phones.

I highly do not recommend this company. Absolutely horrible customer service. Extreme lack of patient compassion. This company puts profits way ahead of patient care. So disappointing.

Nope x 100. So unhelpful and rude. We moved to the area and wanted to book an appointment; they said they don’t see new patients after 2pm. Okay, a bit odd but let’s continue. Then when we got to the point of collecting my details, they said they couldn’t book my appointment unless they had all of my insurance details given to them over the phone right away. They couldn’t wait till I got home. I had already given her my details so I know she had my number, but she hung up on me when I questioned why she needed these details immediately. HUNG UP ON A CLIENT. Shocked. If the connection had been lost, okay, but she just took down my details! I called back three times and was just put in the loop of waiting in line to be answered. What a first impression.

ISSAQUAH LOCATION:
1) First appointment-​I drove all the way there from North Seattle and I came in and was informed that I didn’t have an appointment. The receptionist I talked to over the phone said that she accidentally made an appointment for the week before I called. Yeah. She made an appointment for the past. I waited there for 40min until someone could see me.
2) Impossible to get an appointment. No one ever answers. Takes 2 – 3 days to get a call back if that. Takes 2 – 3 months to get an appointment.
3) Most doctors were fine, but one Dr. that I saw prescribed me cream for eczema. It made my condition 10x worse. I stopped by a UW clinic and they saw me right away. Turns out I was misdiagnosed and the medicine was causing me harm. I was really angry that I was misdiagnosed.
4) When I called to tell them my eczema was worse I was told I would receive a call back by a nurse within a day. It’s been several days and I haven’t heard any back. I’m glad that I went to a UW Clinic instead.
Advice: Go somewhere else whenever possible!!! The doctors are fine but the office is awful.

The experience I had with this hospital is not that good. I didn’t do well on my part in some degree, but the ways they handle these stuff are extremely inacceptable.
Early the year we did an allergy test for my son and it was fine. Later when he reached 1 year, I scheduled for another appointment. They scheduled me to 8:30am in Redmond, and it is very far from where I live. As a result, I was approximately 10 minutes late for the appointment, However, the reception and the doctor won’t let me go ahead with my appointment even though I took a one year old all the way there. I said I could wait and the allergy test won’t take too long. But they just «kick» me out of the office. 10 minutes, seriously!
I rescheduled my appointment to the end of the year. It has to be in this year because of the insurance. However, there’s some mis-​communication between me and my husband. He wasn’t able to make that appointment. So we called the office again. As we expected, the lady who answered the phone said they couldn’t get us rescheduled within the same day. I was trying to see whether there is a little possibility that the doctor might have an opening or might be able to see us in between the appointments really quick, because my son didn’t get any good nutrition because of the allergy, and I am pretty sure the allergy test won’t take the doctor too much time since it’s always done by the nurse. However, the lady just kept emphasizing that «you HAD an appointment this morning»…
Anyway, we won’t go there anymore unless we were forced to… They are extremely unnecessarily strict on time, and not flexible, not polite at all.

I’ve been here a couple times now and my advice is: only come here for the most straightforward allergy needs. Want to scratch your eyes out once spring rolls around? This is the place for you. They will tell you what pollen you’re allergic to and send you on your way with a plan for how to take OTC fexofenadine (Allegra). When I first came here, the super strength Allergra was only available by prescription, but not it’s OTC so it’s really not necessary to come here.
Recently I made an appointment to have some allergy testing done, wondering if something I’d eaten had caused a rash to appear on my stomach a handful of times over the past 6 months or so. I specifically told them that I was interested in food allergy testing and got a complete bait and switch. They poked my arms about 20 times and tested me for allergies to .
— dust mites
— cats and dogs
— molds
— trees
— grass
— weeds
So… you might ask. What foods did they test me for? THE ANSWER IS NONE. No foods. The specific thing that I asked them to test for was completely glossed over. «Many people who have pollen allergies have ‘oral allergy syndrome’», they told me. So, without any further testing they told me I «might» be allergic to apples, pears, plums, peaches, cherries, carrots, celery, dill, cumin, potatoes, tomatoes, green peppers, avocados, hazelnuts, almonds, peas, beans, peanuts and soybeans.
Uhhh … thanks? I was told that the hives on my stomach are «something that can happen randomly for no reason.» Awesome!

I have been coming to this place since I was super young and back then no one had heard of self respect. A couple years ago I really started to hate this office. I relocated to Issaquah and had amazing service but unfortunately I couldn’t afford the drive anymore and had to return to Redmond.
I was having an allergic reaction to a medication a couple months ago and called the emergency line. The nurse was more concerned that the allergy wasn’t in my chart. Not that my neck was swelling.
It’s impossible for them to pick up their phone, especially when it happens to be on the day of your appointment.
I have a really busy schedule and will admit it, am forgetful sometimes. I’ve missed two appointments now and I’ve asked them to call to remind me. They haven’t. Not once. I even had them repeat my phone number back to me to make sure there wasn’t a miscommunication. Nada.
I’ve been out of my epi-​pens for .6 months maybe? I just know I’m begging them to schedule me and call me to remind me so incase I have an allergic reaction I’ll be okay.
The front desk staff are unnecessarily rude; giving you blank stares and responding with things like «I don’t know» and «umm let me check». If you don’t know how to do your job. Why are you working there?
Today I get a letter in the mail saying I’m no longer welcome and have been removed from their database.
Talk about customer service.
Is it really that hard to call and remind me of my appointment? Guess so.
My advice? Keep driving. Do not pass go. Do not collect $ 200.

I found the office staff to be rude and unhelpful. The office seems put off when you tell them you need paperwork for the school. They sent a prescription to the wrong pharmacy which was a pain to straighten out since it is impossible to get anyone on the phone. They said they would fax our records to our new doctor but they didn’t. We moved to Allergy and Asthma Associates in Bellevue and are happy!

If you want your allergy problem to be taken care of this is the place you want to drop in. They are consistent, helpful, organized, patient and always informative. I am happy with all the healthy services they provide. Patient parking is little tight so if you have a bigger car try the spots behind the building with bigger spots available.