American Fresh Air

Two employees drove up in an American Fresh Air city truck on time and prepared.
Using a value pack coupon, the company vacuumed out all the vents in the house, and the dryer vent from the exterior. Employee said this not needed again for 18 to 24 months and that another value pack coupon would cover that. I did pay extra to have the vents sanitized, the main return air duct and the heat exchange cleaned, which the employee told me not needed again for 4 years.
To me, the price was fair compared to other companies, but these employees did not complain as employees from other services had done, instead, they were courteous and worked efficiently.
I now can breathe a little easier.

Never Again! We failed to do our research and got totally swindled by this company. They played off our concerns for the health of our child and up sold us on getting a service that was Extremely Over Priced! This was a Very Expensive Lesson for Us!

I had to reschedule my appointment because my 2 year old was asleep when they came. When I called back to reschedule they refused saying «we will not come to your house again». I’m actually glad now that I see other reviews here saying their service is worthless.

I basically paid this company $ 50 to shop vac my vents, and run a big vacuum on one vent for 15 minutes. The other guy tried to upsell me the entire time (first on a $ 1200 service, then on a $ 600 service) and THEN! had the nerve to tell me that the $ 50 service I was paying them for was a waste of money if I didn’t also buy the $ 200 service (which from what I could tell would just be a shop-​vaccing of the intake). Great. So why didn’t they tell me in advance that the service would be a waste of money if I didn’t also buy something more expensive? When I told them we were not going to pay for any additional services they promptly packed up and left. What a scam. Just put whatever money you were planning on spending on their service toward a shop vac rental and do it yourself.

My experience with American Fresh Air was good. There were two young men who came to clean the vents. I was using a $ 49 val-​pak coupon. I knew my vents were dirty, but the person who did the talking with me while the other did most of the labor showed me that there was still sheet rock dust and pieces from the time of construction on my house. 22 years ago, yikes! We just purchased the house last year.
Yes, they certainly tried to upsell me, and I did buy two cleanable filters (my furnace takes two). Everything was clearly explained to me and he even literally drew me a picture, lol. Then, he took me into the garage where the furnace is and showed me the things that needed done. I could see that it needed cleaning, but I couldn’t afford the almost $ 1000 he quoted me to do all that was necessary and get the uv light etc. He wasn’t pushy at all. I had never understand how to get my furnace filters to fit properly and they weren’t installed correctly when we purchased the house. That being said, he told me that even though I wasn’t doing the whole kit and caboodle that the new filters would definitely help and also showed me how to install them correctly. Then, he cleaned my cold air register for free (it was really bad) after I had turned him down for the upsell. The deal included a free dryer vent cleaning after it was done, the man came a brought me to my dryer and turned it on, saying «it didn’t sound like this when we started. I think my guy pushed the brush in too much. «Then he told me that they would have it fixed and that their office would call me within 30 minutes regarding this. About 15 minutes later I received a call from the office and they had scheduled a local and reputable company to come and fix the dryer. The repair man was there the next morning and since the blower being broken was the problem, he had to order the part. AFA told him to do whatever was necessary to get my dryer back in good working order. A few days later the repair man came back with the part and my dryer is like new. I’m sure they spent more fixing my dryer than I paid them for cleaning my vents. My vents are clean, I know how to install my filters, and I know what needs to be done in the future. Overall I feel really good about their customer service and gave only four stars because of the dryer, but I would use them again.

If I could give zero stars I would.
I am a faithful researcher of products and services before I buy, but this time I didn’t follow my own rule.
If I had come here first I never would have wasted my time or money.
I found a valpac coupon so I decided to try them. If you have read the other 100 plus reviews here, you already know my experience. They are all about the hard sell, very very pushy. Trying to sell $ 850 cleanings and $ 1800 UV light systems, he try’s very hard to make you feel like a wimp if you tell him it’s something you want to discuss later with your partner. I had no intentions of doing this, I was just trying to end the hard sell and get them out of my house.
Once he finally got that the answer was no, then they decided the work was done. They packed up and left. The only thing that they did was hook up a giant hose to one vent, and tried to tell me it was cleaning all of the ducts through my two story 3500 square foot house. The inside of the furnace, along with the return grate above it were still filthy. The coupon was also for a free dryer vent cleaning, but as he left he informs me he didn’t clean it because my vent went to the roof.
So, long story shortened, I will be taking my shop vac to the furnace and vents myself, while reminding myself of the importance of reading user reviews BEFORE I buy again.
DO NOT USE THEM. Clear enough?

Long over due. I had this service done and was very happy. Didn’t like that they tried to push more money out of me but they cleaned out my vents!

Please go elsewhere. Top 5 reasons why this place is dog.
1. Not cat friendly.
2. They missed the 1^st appt. and didn’t call to reschedule.
3. The techs left shoe prints on my bedroom carpet.
4. They convinced me to upgrade by offering two payments. Then they cashed both checks the same day.
5. I had to run after the truck because they didn’t move the furniture back.

Two guys came out. One did the work. The other one was responsible to smooth talk me and upsell their services.
The coupon was $ 50 for all the ducts. But that did not in lnclude the cold air returns. They would be $ 35 each. And we apparently have FIVE of them. I suspected the free furnace inspection was an opportunity to charge extra money. Sure enough, one furnace we fine but the other was filthy. Looked like it had not been touched for at least three years. He could clean it while they were there for a mere $ 625.00
He wanted an answer on all the up charge items. I said I would need to talk to my wife. However, I wanted to have them finish the ducts first.
In the end we paid them based on the coupon for the work it said they would do.
The rest of the day, I cleaned and vacuumed the cold air return ducts, which were indeed filthy, as he had pointed out.
The next day we had our normal furnace servicing company come and service the furnace that was supposed to be so bad. He said furnace was fine. Serviced by them a year ago. He cleaned and serviced for $ 120.00 including tax.
The free dryer vent cleaning dislodged a lot, but when I went to empty the lint trap after one drying cycle I noticed that below the lint trap was very full of lint. I will have to clean that for sure.

If I could give them zero stars I would. I prepaid and booked a Living Social appointment a month ago for vent and dryer cleaning at my condo in Portland, OR. The technician came, tried to upsell me by $ 625 and when I said no, he literally packed up his things and left. He didn’t clean a SINGLE vent, never even looked at the dryer, literally nothing. He threw a tantrum about my not wanting to him to clean the furnace (for the extra $ 625) and left. When I called his company to let them know how their technician had acted, their response was that if I wasn’t happy with the service, I should calling Living Social and get my money back.
You can’t blame a company for the actions of their employees, but when you point out the inappropriate ways an employee acts, a company should handle it well. Instead, all they could tell me was that the technician said he cleaned the place and if I didn’t like it, to get my money back. Well believe me, I will.

Scam scam scam! Called about the 49.99 ad I got in the mail. First off they were over 40 minutes late for the appointment, then when they showed up they were extremely rude. All they did was vacuum the vents that are around the house while the another guy decided to try to sell me everything from $ 750 full-​service program to $ 125 filter. After he realize that I was not going to purchase any other services from them or their massively overpriced filter he became very rude. Then he turned to the two other men that were actually doing the work in the house and told them in Spanish to hurry up and get their stuff so they can finish and go. Little did he know I understand Spanish pretty well… He left the house without opening defense back placing the furniture back in place that they had moved or cleaning any of their stuff up.
At this point I just wanted them to leave because I was extremely frustrated. I called the 800 number to talk to a manager and explain to them how dissatisfied with their service I was. He insisted on sending the people back to my house to fix what they had not finished but only after I told him that I would be posting some great reviews online about their company. You didn’t know I ask for them to not come back to the house there service technician showed back up and he asked me why I called his main office to complain about them. I told him that I had already fixed what they did not do and ask him to leave my property. He continued to argue with me multiple times and then said something to the effect of screw you military people… «I served in my countries army to» what he told me keep in mind is not from the US. Taking that as a threat I told him to get off of my property before I call the police and he stood there and stared at me and challenging manner.
DO NOT USE THIS COMPNY !!!

I was such a sucker and fell for the sales pitch. The sales man Mike told me that with this package, I would get free yearly check-​ups of the furnace system. $ 1500 seemed reasonable for them to completely take apart and clean my furnace (with a toothbrush) and the germicide set up if they were going to maintain it annually.
BUT — when I called the next year to make the appointment, they said that’s not a part of the offer. When I mentioned Mike, they tried to say they didn’t know him, but then back tracked when I told them I had his card. Of course, Mike no longer worked there, and the fine print of the work order didn’t mention the cleanings he promised. (Another reason I feel like such a fool!) My friend offered to sue them pro bono, but I was very pregnant and couldn’t muster the energy.
Anyway, learn from my mistake and run away from these guys!

Wow! I just had two men at my house from the Co., who did an excellent job. I was very happy until I read the comments here (after the fact, wouldn’t you know!) and I almost ran to the Bank to stop payment, because the same sales stick was applied — until my rational side of the brain kicked in.
For 2.400 $ I had my very filthy furnace cleaned. Due to the fact that we had filters that would have stopped a meteorite but not dust! — my furnace was so filthy, I am surprised, I did not have a fire.
I bought the electrostatic filters, because buying paper filters adds up to.
I worked in clinics, so am familiar with UV lights.
The guys worked for 3 ½ hours, cleaned everything, explained everything to me, even wrote instructions on my furnace. They were friendly, polite, knowledgeable and pleasant.
I also remembered a plumber, who made a hole in my wall, damaged my bathtub, exchanged a pipe, asked for 1.500 $ and told me, that I need my whole house re-​done and he can’t guarantee his work.
That put it in perspective for me. Yes, maybe I was snookered. From now on I will read before I buy! And I won’t know if I got my money’s worth until I run the furnace when it gets cold again.
So the three stars are for Ernest and his cohort, who did excellent work and I can recommend them. Otherwise, I think the other comments are correct and please, beware.

Bottom Line: do not use this company! They came to clean our air ducts and did a high pressure up sale for the permanent filter. The so called technican kept talking and talking me into it. Since I had bad allergy, I decided to go for it. Now I am selling my house, I had another company (Overlake — BTW they are great!) doing a maintenance and they said the $ 400 permanent filter doesn’t do any good!!! I feel so upset about it!!! I don’t want anyone experiencing the same therefore I am here writing my review!

We saw the $ 55.00 air duct cleaning service in our Valu-​pack coupons. We hired American Fresh Air to clean our air ducts. I totally agree with other customer reviews here. These guys used high pressure sales tactics to try to get me to pay for expensive services. One guy did all the heavy lifting while the other one tried to con me into paying $ 500 for a full furnace cleaning service. He said that our furnace looked «disgusting» and that we needed to get the motor taken out and fully cleaned and serviced. I told him I would need to talk it over with my husband. He said, «Can’t you call him now?» I said, «No, he is working. And I don’t appreciate your high pressure sales.» He backed off after that. But by this time I was thinking I want this creepy guy out of our house NOW. Before leaving he asked for a drink. When I offered him water he said, «Juice would be better.» When they finally left they came back and knocked on the door saying, «Our van won’t start, do you have jumper cables?» I felt like I was a character in a B movie! American Fresh Air was very unprofessional, rude, creepy and used high pressure sales practices. I wish I had checked them out on Unilocal before being lured in by the coupon special. Stay away from this company!!!

DO NOT use this service. We had been meaning to get our ducts clean for a while, and found these guys via the ValPak coupons… what a mistake.
Their service was pretty mediocre (you get what you pay for I guess), but the worst part is that one of the guys spends the entire time trying to upsell you other services. My wife broke down after an hour of high pressure sales, and ended up buying an overpriced air filter — which they even installed incorrectly!
This service is basically a scam, the valpak coupon gets them in the door, then they try to make money by upselling overpriced services and items…
DO NOT let these guys into your house!!!

Overall: Avoid these people like the plague…
I thought it was time to get our air ducts cleaned, so I rummaged around in the flyers that frequent us through the mail and found American Fresh Air. They offered a full air duct clean for around $ 85. Let’s say after all that, it ended up being almost $ 900!
So, it began. I made an appointment slot between the hours of 3 – 5 pm. I waited and waited and waited, I even fell asleep whilst waiting! It was 4:55 pm when I got a call, telling me they’d be at my house in 25 minutes…
They arrived, looked around, got stuff set up. They couldn’t understand that our house was ultra clean, yet the air filter was ultra dirty, alas… the two guys went on to clean the air ducts. Because our air filter was so dirty, dirt had indeed got into the system — he showed me the turbine blades. Cleaning the system would cost however much, but he could also do the routine yearly service. All of this was not bad, because I knew it had to be done.
Stars have to be stripped off these people because of their persistence to sell me other stuff. First they sold me a washable furnace filter (which was something I was looking into buying anyways), that was fine. Then he goes on about how this UV lamp, would kill all germs blah blah blah — and that it was $ 2000, but now he could suddenly offer it to me for $ 125 with FREE installation, now why don’t I buy that story? How can a company who apparently sells this thing for $ 2000, reduce their price by 93.75% make any profit? Unless they were screwing around with the price in the first place!
I was so frustrated that he kept insisting that I buy it and by the time they eventually left, it was 8:30 pm! I was hungry and frustrated that they had taken so long to go away!
I have no doubt that these people do a good job, but they would gladly sell their grandma if you gave them half a chance. And if you don’t give them that chance, they will almost force it onto you until you’re so tired that you pay them just to go away! I doubt that anyone has had these people come to their houses and only paid the fee for the air duct cleaning — so stay away from them!
PS — Also to show how much of a Mickey Mouse act they were — they had a hired Enterprise white van!

Agree with other reviewers, you could probably get the same duct cleaning result with a shop vac with the proper attachments.
The dryer vent cleaning I could not have done on my own. There is maybe 15 feet from the dryer to the outside, and they had a special swirling brush they inserted that ran on a portable drill. If I could find that same tool, I could do the work myself and have saved the money.
I did not appreciate the high-​pressure sales pitch. I am unemployed so I could not have paid for any of their expensive stuff anyway, but I was not convinced it was worth it. They honored the coupon and I wrote a check, so my credit card is safe. At least I cannot be overcharged.

We just finished a big remodel job (refinishing floors, sheetrock etc) so we figured we’d get the ducts cleaned. We got a coupon in the value-​pak for $ 99 duct cleaning.
Three guys showed up. I agree with the creepy comment from the previous reviewer. They walked arouond my house like they owned it then the lead guy, Michael, started in on the high-​pressure sales tactic. He started spouting EPA standards and how if it was his family he’d want the air to be clean and sanitized. I basically tuned out, thinking, so the air in my house is «sanitized», what happens when I open a door/​window? I did get suckered into a full system cleaning, which I figured I would need, but I was able talk them down from $ 699 to $ 450, including tax. The very strange thing was they were completely done about 15 minutes after I agreed to the full cleaning. That made me VERY suspicious, especially after this Michael told me the work involved. I went downstairs to check on the guy working on the furnace and he was just putting the screws back on the face plate. I asked him what the furnace looked like and played dumb about what the blower looks like etc. He said that I should NEVER take the face plate off myself (being a woman and all). I’m going to disobey him take the plate off tonite to see if they even cleaned anything. We have an additional filter system and all they did was take it outside and blow it out. Duh, I think I could have done that.
They are messy as well. They failed to install registers back, left dirty handprints on my ceiling and dirt all over my floors.
After this review I am calling their office to complain. I doubt they give a rip, but I’ll feel better. Basically I feel like a schmuck for being dup’d.

Read my review about «American Fresh Ducts».This company is the same company as «American Fresh air».
They do not use the proper equiptment, high pressure sales tactics and they don’t really clean your air ducts! Oh yeah, the cheap coupons are to get themselves through the door to rip you off! BEWARE.