Song Keith DDS

Dr Song is AMAZING! Takes time to explain, has compassion, and practices with the utmost professionalism. My family will not go anywhere else. His staff is professional and accomodating, and they are great for «fearful» patients. 5 Stars Dr Song!

He’s a good dentist but I I think he is taking on too many patients. Went in on for a general cleaning, that I scheduled months in advance, and was asked to reschedule a day before to an earlier time midday. I was fine with that. Arrived on time and checked in. I was told the hygienist was late 30 minutes and I had to wait. Skip to an hour, asked how much longer and they told me 10 more minutes. They told me that before so I asked to reschedule and asked for a certain day in the afternoon. They were booked solid for a couple of months. Rather than taking the time to find me an alternate time or at least taking my number down so someone can call me Monday to set up a time she told me I would have to call them to setup a time. Not going to happen.
I want to reiterate that he is a good dentist and really this review is about his practice/​business which needs work. I had to take time off from my job to make the appointment. Not only that but I also had to make arrangements with my job because they asked me to take an earlier time. For most people they need at least two weeks notice from their job to make these kinds of changes. I can understand rescheduling and the wait time but having both occur and not even trying to accommodate me for my time wasted is unacceptable.
I started with him 1 – 2 years ago. He needs to increase his staff or certainly try to teach them better customer service. I have never liked dentists and I only needed an experience like this to stop going and only go during emergencies.
One other thing I forgot to mention. A guy came in 10 minutes after I did and was seen first before me. WTH??? I was still waiting an extra 30 minutes and they were already working on him.

Our entire family of five are clients of this dentist for some 17 years. We are very happy for his professional care. He is thorough and sensitive. I have no complaints. And they see patients in time, I never have to wait beyond the appointed time.

Dr. Song is, by far, the best dentist I have ever been to. After traumatic experience with my previous dentist, I had trouble looking for a dentist I could trust. Dr. Song, on the other hand, is a true professional, serving others for the sake of serving them. I highly (highly) recommend him to anyone looking for a dentist.

what can I say he is the best been going to him for about 20 years wont go any where else just love Dr Song and everyone who works there are so nice you got my 5 stars!

I’m a giant chicken that needed a route canal /​crown, and Dr. Song and his staff were pros. Incredibly professional, kind and attentive. Best dentist I have ever been to… and pretty painless.
If you live in Redlands and can get in to see him… I highly recommend him.

Dr. Song has been my dentist for years, and I will never go to anyone else again. He is very honest and knowledgeable. His staff is courteous and yes, they will work with you on payments. HE IS THE BEST!

Dr. Song is amazing! He is kind, knowledgable and will work with you on payments. I had a filling done at Loma Linda School of Dentistry a year ago. They didn’t clean out the decay, the filling broke and fell out.
Dr. Song was able to put a crown on my tooth. He was sensitive to my fears of the dentist and has helped me with a payment plan. He is so calm and loves to talk about his garden while he is working on you. I got in to see him the same day for my broken tooth, he put on a temporary filling, I went back in the same week. He discovered all the decay and we decided on a crown. I don’t have insurance so they are helping me make payments that I can afford.

Dr. Song is incredibly patient, comforting, and knowledgeable. He’s been my dentist for over 15 years now and I’ve never been let down by his services. He seems to get to know his patients very well and I’m still amazed by the amount of charity work he does. Great person, great dentist. His office is easy to miss, however, but not to his fault.

I’ve been with Dr. Song for close to 15 years, and it’s always a joy to work with him. No, I don’t «love» visits to the dentist, but his anesthesia is amazing (local has been my only experience) and his crown work (I’ve had five) all fit as though I had been born with them. His office staff are friendly and I always love the way my teeth feel after his hygienists have worked them over. I’ve had a couple of cracked tooth emergencies over the years and each time he’s moved heaven and earth to see me immediately. We’re very lucky to have Dr. Song as a part of our family’s health team.

Competent, punctual, and friendly. I’m not sure what else I can ask of my dentist. The Dental Hygienists are friendly and don’t seem to stab your gums every chance they get either.
The billing department is fairly competent too, though I’d keep going even if they were inept. There’s just too many incompetent or drill-​happy dentists out there to risk it.
Knock off a star for the location. I hate downtown locations and there’s area is bike unfriendly.