Mars Carpets Sales & Service

Run!!! Find anywhere but here to get your flooring. I am so bummed after a long a drawn out process I owe $ 4000 on some GE credit card, paid $ 2500+ out of pocket and have the ugliest strand bamboo floors you’ve ever seen! For some reason that I still cannot get to he bottom of, when the flooring was ordered Jim (the owner) said that what I wanted wasn’t available, then after a few swipes of the calculator he said to get something similar would be an additional $ 1094. Long story short, I hate the floors and his take on it when I returned to explain how heart broken I am, «If I had those floors I would want to rip out my eyes every time I walked in the door!» What in the world? Who says this to the person who now owes $ 4000 to pay them off and they’re not what I wanted in the first place!
The mysterious part that finally prompted me to write this review is that samples of the brand I wanted were all over the floor when I went back in! How are they now available a week later?!? You’ll never get a straight answer. You’ll never know how much of any material was used, you’ll never know what the actual price per square foot was for your flooring! I think the reason I waited so long to write this is because you’re probably wondering, uh, why didn’t you ask for all of those things, lady? But he talks a lot, he’s witty and he appears trustworthy (I think). But nothing about this transaction now feels good to me. I am so sad because we wanted new floors the day we purchased this home and now I can hardly go upstairs. Thankfully downstairs we still have the 1927 original hardwood. But when we go to sell this house someday, people are going to be wondering, «What were they thinking?»
I honestly would go to lumber liquidators or even costco to get flooring. There at least you know you’re getting what you pay for! Oh, one more thing… his installers are super nice and seem to know their stuff although this floor is not as well installed as what they did a few months back that we really liked. Anyway, he has you pay them cash so he doesn’t have to run them through his payroll and pay their taxes! What a depressing account of an expensive, unchangeable mistake. I hope this helps someone else avoid the same. Oh, and he has never been out to look at it… apparently he really does not care!