Kmart

Generally the customer service in this store is poor. Checking out is a very slow experience as the cashiers tend to be oblivious to the fact that there is a line growing while they chat. The reason I rate them one star is the HORRIBLE experience trying to use the rewards points system. It is so bad in this store that the whole rewards system seems to be a bait and switch scam. Most of the employees won’t allow the use of Kmart coupons nor do they bother with checking for points. Today, I received an email telling me I had «surprise points», but the employee would not allow me to use them and she would not allow me to use a $ 5 off coupon that I should have been able to use. I won’t bother with even trying to use this scam program anymore.

I spent 30 minute shopping and another 30 minutes in line. There were only two registers open, yet plenty of staff restocking shelves. The register equipment was broken, the associates were untrained, and the manager inept. Kmart’s competitors know how to make it easy for customers to spend money!

I thought this Kmart would be somewhat different with it being remodeled. Unfortunately the service on a pick up order was horrendous when they couldn’t find my order. Waited ½ hour and still had to return. The only slightly saving grace was a small gift card they offered for my trouble.

I bought a fake Christmas tree on the 12^th of Nov. On Black Fri. it had dropped $ 97.00. I took it in to K Mart customer service. I stood and waited for a woman who never looked up at me. Finally I asked if she worked that dept. She looked up at me and asked what I wanted. I told about tree, which in my car, and she said it’s been more than 7 days so I can’t do a price exchange. I went to the rear looking for another tree and found they were out of stock. The store manager was standing there and told me the same. I left and went to the Fontana store the next morning. They were so nice. A fellow walked to my car and helped me with the tree without being asked to. He said just take it to customer service. I did and in a matter of minutes they made a price exchange and I was on my way home. Due to Redland’s attitude and their total in difference, I will never return to that store. From the 10, it’s only 10 minutes further. I’ll drive that any day for the difference in service.

I ordered a gift for my child ship to store. It’s 2 days late and customer service just says «UPS is late and I’m getting a lot of customers complaining about the same thing.» Really? It’s a birthday gift. Not good customer service at all.

Went there multiple times to redeem Surprise Points offers and wasted my time. They do not honor the email offers corporate sends out. I’m quitting Shop Your Way and see no reason to go to KMart again, since Target and Walmart have better prices typically.

I wish I could give them zero stars. What a dump. We walked into a smell that was indescribable, but we pressed on anyway. Just as they always do, my kids needed to use the bathroom. Between the god awful stench and the filth on the floor it almost made me puke. I grabbed my family left my basket of BTS gear and got out of that store as fast as humanly possible. We easily left over $ 100 of merchandise and went straight to Target. I can’t see myself ever stepping inside of those doors ever again. As I was leaving the store I mentioned to someone who appeared to be a manager, that they should do something about the restrooms but was I totally ignored.

I love this K-​mart. The staff have always been helpful and courteous, and they have a great selection with great quality. Before I moved to Redlands i rarely went to Kmart. But it is my first stop for household goods and Christmas shopping every year.

This store has the worst costumer service I have ever experienced, they now have a lease option… Total ridiculous!!! It only took 2 hours to TRY and get an account setup because not one of the employees knew what they were doing. Is there not training on this stuff?

I enjoy shopping here during sales between seasons because they will have so many great items for 5 bucks or less. As a member I get to use coupons and get points back for each purchase and then those points are used as credit for other items so I end up paying almost nothing which is fantastic!

I like that they have decent sales and layaway. However, the layaway line is long and there is only one person working the line. The cashier that took my layaway was snooty and made unnecessary comments regarding my layaway items.

As I was killing time, I passed the fashion department when the labela of Nicki Minaj and Adam Levine caught my eye. I have to admit, they’ve up their ante on this one. Move over Forever21, there’s an old kid on the block and it has style… for less.

I shop here occasionally if i’m too lazy to go to Target or Walmart. The prices are not always the cheapest compared to Walmart. Their grocery items are as expensive as Rite Aid’s. They could use more organization as far as merchandise is concerned. I came one day looking for a brita water filter, I though I’d find it by the kitchen aisle. After minutes of looking for it, it was by hardware with the night lights and replacement bulbs.
The staff at the check-​out counters are mostly friendly.

Great store. You will not find another kmart as awesome as this one! Super friendly cashiers, some managers need a bit of help in that area (they should have the cashiers train them!) overall I always get great service, a few hiccups here and there but they handled it very professionally.
Loss prevention people are a bit creepy, they should hire more clean cut people but they are nice as well. I love the hidden deals here!

Need more cashiers, wait times are ridiculous! Service is sooo slow! Pizza is the best at this location though:) Little Ceasers

I’m only giving 1 star to the electronic department of Kmart. The store it self would get 5 from me. But today my husband and I went to Kmart to buy a tv. They had on sell for $ 720.00, while we were waiting to be helped my husband scanned the item on his phone to check out the specs and an ad from Sears popped up saying that they would price match the walmart price of $ 599.00. We asked the associate about price matching he said they don’t do that but online it said to go to the Redlands Kmart for price match. We asked for a manager and the associate called one but the manager would only help over the phone. No managers would come to help. Needless to say they lost our buisness on the tv.

Love the pizza here! It is worth it to come and get a Hot & Ready pizza.

Kmart is a rip off and every Igloo Ice Chest I was trying to purchase was scratched! They also have horrible customer service and need more employees at the customer service counter. The only employee assisting customers had to answer the phone and help customers at the same time, needless to say customers like me were waiting forever to be helped. Not a store I am going to revisit unless I am desperate for a product that I can’t find anywhere else.

Hot-​N-​Ready! Well… not for my order cause I wanted extra toppings lol.
I always like Little Caesars as a child and glad they still have them around. I always see them in Kmart and once in a blue moon I see they have there own spot.
Cheesy Cheesy Cheesy pretty much everytime I order its packed with cheese. Crazy bread makes me go loco in the head. Always a must order when I get Pizza.
Service was nice and fast, I made sure to phone my order in, but still had to wait due to alot of orders.
$ 5 dollar footlong? Psssh! It’s all about Pizza! Pizza!

Nothing bad about this Kmart, it just seems like all the «older» people come here, making it pretty hip! :)
I’d rather go to Target, which is down the street… but if you want some peace and quiet, come here and relax! haha