Emergency Pet Hospital of Redlands

They do not do prices over the phone. Okay rude staff members wouldn’t even give an estimate, that would have been more acceptable. Not coming here. Sketchy.

To the person who wrote the response to my review, unless you were present then you shouldn’t be speaking about what happened during my visit. They never told me not to go with him. They told me to come to the room. It was just the dr and I and she ASKED me to hold him. No one ever came in to assist. She said herself that she didn’t get a good look but put together an entire treatment plan of $ 1200 for a surgery on a cat that she didn’t know what the wound was. In addition she failed to answer my questions regarding the procedure and why it needed to be done. I was also told he had a 50% chance of dying during surgery. I absolutely refused services since I wouldn’t dare trust them with my cat. They also told me he would die overnight if I didn’t if it wasn’t treated at that moment. Also there was nothing mentioned about an injection to make him calm. In your response you pointed your finger at me and you weren’t even there so why would you respond? To try to discredit me with lies. That’s fine. I’ve already stopped 2 friends from going there and I will continue to do so ESPECIALLY because you lied about my experience without being there.

My dog was bit in the ear by another dog playing. 60.00 intake fee, 45.00 pain injection, 30.00 fee to glue his ear and a few dollars here and there for «hazardous disposal.»
On the drive home his ear started bleeding again. Applied more pressure it stopped. Woke up this morning ear was bleeding again and applied more
Pressure for it to stop.
So, I paid around 160.00 for absolutely nothing. He didn’t scratch his ear at all. He’s been next to me the entire time.
Also, it took several hours for them to simply do anything and as far as I can tell I was the only
Other person there.
Lastly, they did not bandage the wound or offer any antibiotics whatsoever. I will be contacting management as soon as the storm clears. The more I talk to people about this situation the more infuriated I am becoming.

Never again. They took my dog back for «vitals», 45 minutes later I get into a room— still no dog. The doctor comes in and is very short with me. And still no dog. She apparently examined him in the cage in the back? And she says its best to leave him back there? They must be in business because there’s not other emergency vet near by.
Also, on the bill was a 65 $ «professional services fee» and the bey tech couldn’t explain what exactly it was for… Apparently it’s to give you an idea of any medications «incase we have to send you home with medicine». Okayyyyyy??? So why is it called a professional services charge? How about call it what it is– possible medication fees?

My dog spent 28 hours here and I can not get over the quality of service Champ received. Any questions I had were answered. The million of calls I made to the clinic were all answered by the veterinarians themselves! I felt my dog was in capable hands at all time, I cannot thank everyone enough for their friendliness and professionalism!

Very clean facility. The staff took good care of our Sasha when she had an emergent need. Thank you!

On Saturday January 9, 2016 my dog was attacked by a larger dog and sustained several bite wounds. I could not get the bleeding to stop, so my husband and I took him here to get checked and stop the bleeding. We live all the way in North San Bernardino. When we arrived at 11:30 pm the staff buzzed me in and at first were very nice and helpful. I filled out paperwork because I had never been here before. After I filled out the paperwork the vet tech told me they would take my dog back to check his vitals and what not and get him cleaned up. We waited and waited. After a while, we were brought into a small room and were told that the doctor would be in shortly. They brought us a bill charge to okay and sign. Then the doctor came in and was very short and already backing out of the door before we could ask any questions. We really didn’t have a choice, but to okay and sign the bill. The doc left and we were told we could wait back outside in the lobby.
We are back out in the lobby and we pay for the bill and continue to wait for our dog. Mind you, other people have came in after us and left before us after receiving medication and treatment for their animal. It is now 1 am and our dog is still not being looked at or treated. A vet tech comes out and told us there are other animals ahead of us and it could be another hour. We told them that they can stop treatment and bring us our dog and we will go to our vet in the morning. Then, the vet tech came back out and said it will be 20 minutes and not an hour. So we waited.
Finally, it is 1:35 am and they bring our dog out and tell us the steps to take to treat our dog. There was not a bandage over his wounds and they did not tell us whether we could put anything on his wounds to stop discharge. We end up leaving with all of his medication and get all the way home to North San Bernardino and we receive a call to come back because they messed up the dosage for one of his medications. Why is the staff so incompetent that they cannot get this right? Either way… I had to drive back to Redlands at 2 am to go pick up different medication for my dog and waste more gas because the staff cannot administer proper dosage.
We are not impressed with this emergency pet hospital and will not recommend that people come here for their emergency pet needs. We waited two hours just to have our dog cleaned up and treated for two bite wounds. Then the staff gave us the wrong dosage and I had to drive all the way back to Redlands at 2 am to pick up the correct one. At this point, staff was not friendly and did not apologize for the inconvenience. They just switched me medication bags and said have nice night.
I am appalled at the quality of this place and the staff and how my dog, my husband, and myself were treated. I will not be coming back to this place.

Came here twice over the holidays when my normal vet is closed. My cat got into a fight with another cat.
The place is clean and open after hours. The only reason you would come here is because it is an afterhour emergency. It’s not even open during normal hours.
Treatment order is based on severity, if your animal is not in serious trouble be ready to wait hours.
One thing I didn’t like about the place was you are not allowed to go to the back and be with you pet while they were treated or just waiting in the back. But justifiable since it is bascially an emergency room

On Christmas Day our Dachshund, Rocky, became ill & couldn’t urinate. It happened so quickly. Our regular Vet’s office was closed. I had read about Emergency Pet Hospital of Redlands on Facebook & saw the reviews. We rushed our Rocky to their facility. We were greeted by the receptionist who was friendly & professional who immediately begin the process of getting him help. Dr Troxel examined Rocky. He had x-​rays & labs done. His diagnosis was he had kidney stones in his bladder. He needed emergency surgery. Dr Troxel is a compassionate & caring vet. His surgery went well & Dr Troxel removed 26 kidney stones from his little body. He is now at home recuperating. I want to thank Dr Troxel & the staff at the Emergency Pet Hospital of Redlands for saving Rocky’s life.

Our newly adopted German shepherd was having complications from his neuter surgery at the shelter. We took him to this emergency animal hospital and were blown away by the staff! Knowledgeable, cheerful, polite, they are amazing! If only all Veterinary hospitals were this outstanding! We are very fortunate to have them in our community!

I can’t say enough about this wonderful place.
On Thanksgiving, our sweet corgi became seriously ill. We were staying in Joshua Tree at the time, and this was the closest place open on Thanksgiving night.
I was — and still kind of am — pissed about the lack of emergency veterinary care in the Joshua Tree area on holidays, especially since it’s such an animal-​friendly and animal-​heavy region. It seems really wrong to me that I could have gotten my Black Friday shopping done at Wal-​Mart, but emergency care for my dog? NOPE. Gotta go to Redlands for that. I hope all the vets in Joshua Tree were sleeping soundly knowing there was nowhere nearby for animals to get emergency care.
That said, I’m so glad this is where we wound up. I don’t know if we would have gotten such great care anywhere else.
Dr. Barksley did such a thorough exam that we knew enough to make the hardest and most heartbreaking decision a pet owner can make. Our girl lived nearly 14 and a half awesome years, but that night, she began to fail and we had to let her go.
The staff was so sympathetic and kind to us the whole time we were there. They saw our dog quickly, too, and gave us all the time we needed with her.
We had our girl cremated and I picked up her ashes last Sunday.
Again, I couldn’t believe how nice everything was. The crematory they work with (Gateway Pet Cemetery and Crematory in San Bernardino) gave us a paw print (and I could tell that her paw had been cleared of hair before they did it), a beautiful cedar box with her name engraved on a brass plate, a DOB/​DOD certificate and a poem. Although I had already purchased an urn for her, the cedar box will be used for more mementos. When I opened the box to transfer her, I saw that they had put some imitation rose petals in there.
If you haven’t had a dog cremated before, trust me, it’s not always that nice. The last time we did it, there was no paw print and the remains came in a cardboard box.
This crematory promises that every cremation is individual, and given the level of care that they have shown, I trust that claim. The presentation of everything made me feel like they understood how very much my dog was and is loved. That means SO MUCH. I can’t type anymore. I’ll start crying.
I can’t recommend this place enough for emergency pet care — it’s worth the drive, even all the way from Joshua Tree.

I cannot say enough about the staff at the Emergency Animal Hospital of Redlands. We unfortunately lost our little angel Cami, but they did everything in their power to treat her with the utmost care. We then received a card in the mail signed by each and every member of their staff that worked with her letting us know how truly sorry they were for our loss. Truly amazing and heart felt. Thank you once again for everything you did for our little Cam.

My dog was sick. Had vomiting and bad gas and was bloated and had not eaten for 2 days. AFTER SEEING THE DR 2X I WAS SENT HOME WITH ANTIBIOTICS AND DOG FOOD! MY «DOG DIED» 2 HOURS LATER AT HOME!!! Took her the clinic and the secretary behind the desk asked what was wrong and then took my dog My dog was sick. Had vomiting and bad gas and was bloated
1. TOOK MY DOG TO CLINIC AND ONLY SPOKE TO A TECH ABOUT MY DOGS SYMPTOMS Never spoke to the Dr
.
2. Sat in the lobby there for 2 hrs before a vet tech came out to the lobby to tell me what the Dr though and what the tx would be and would cost. I though she spoke way to fast and was somewhat rude. to much in a hurry.
3. I then asked if the dog was stable enough to take home and to go to our vet 3 hours late. It was 3 am and I did have an appoint at 8 am with my vet. she said yes I could do that. BIG MISTAKE

4. took dog in am to Banning Animal Hosptial, had blood work that had an extremely high white count. They said she could stay there and get IV’s and antibiotics. but they only have staff come in 2 a day to check on the dog, so the rest of the time she would be there by herself. We r medical people so we could give the fluids at home and her xray was not bad enough to cut her open.
5. took MY DOG back the Redlands animal hosp. they took her in and finally Dr Troxell came to speak to me. She is weird no rapport at all. talk very softly & fast. she said a few things about tx but made no impression that the dog was seriously ill. I DON’T KNOW IF SHE EVER EVEN EXAMINED MY DOG! She made so vague suggestions. SHOULDN“T THE DR TELL YOU WHAT IS IMPORTANT TO DO.
6.I left with a stronger Antibiotic and 2 cans of dog food! MY DOG HAD NOT EATEN FOR 3 DAYS AND HAD EXTREMELY FOUL SMELLING GAS! no BM’s 3 days
7. I WILL NEVER TALK TO A VET ABOUT MY PET WITHOUT THE PET BEING IN THE ROOM! THIS DR NEVER ASKED TO ME ABOUT THE SYMPTOMS.
8. I don’t like dr troxell. she seemed too vague and ambiguous about the TX. She really does not communicate well.
She did not act like my dog was seriously ill. and she sounded as if she wanted me to pick the tx. but my dog died 2 hours later.
Why would I come to an ER clinic if I didn’t think my dog was seriously ill.

I always go to AAHA accredited vet clinics. It was a Sunday. I called ahead and asked if I could bring my cat in and the cost of an exam. They were kind. I brought my cat and when I walked in the clinic smelled good and was very clean. The staff was very friendly and kind to me and my cat. Dr. Chae explained everything very well and answered all my questions. They gave me a treatment plan with prices before doing any treatment. The follow up instructions were very clear. I felt the prices were very good and better than what I thought they would be. Once I got home my cat felt so much better after the medication. He was walking around, eating and drinking again. Thank you for providing wonderful care of my cat! Thank you, thank you, thank you!

I brought my dog here after I came home to find him limping. First, they took him to the back to take «vitals.» Twenty minutes later they led me to a room and told me the doctor would be there soon to discuss my dog’s treatment plan. Twenty minutes after that, Dr Troxel came in and talked a mile a minute using ambiguous terms like «pain shot» without ever saying exactly what this «pain shot» was, did not give me time to ask questions, and started backing out the door while she was still talking. The only time I was able to ask a question was by interrupting her spiel. Take note: I have not seen my dog since the staff brought him back for «vitals.» After the vet was done talking, I was escorted back to the waiting room for another 15 – 20 minutes. When I was brought into the exam room for the last time, a staff member came in to review the treatment plan/​options & bill estimate. After deciding which options I agreed with, I went back to the waiting room to pay my bill. Twenty-​five minutes after obtaining my consent for treatment, they finally brought my dog back out.
The staff was courteous & helpful the entire time, and the reasons for my rating are as follows:
1. I don’t trust anyone who has to examine my dog and administer treatment out of sight. My dog does not have any behavioral issues that require him to be examined away from my person.
2. Dr. Troxel did not establish ANY rapport with me, nor did she attempt to. I don’t care for small talk, but a «hi, your dog is waiting in the back bc of such and such reason» would have sufficed. So how does she expect me to trust her clinical judgement?
3. I already told her my dog did not do well in the past with the pills she was prescribing, yet she recommended them anyway…

I had to come here late one night to care of my sick dog, First off I would like to thank all the staff for being so nice professional and honest. This was my first visit and I’m more then happy with the experience. Great clean office better than most I’ve been in felt like in was in Beverly Hills lol. And the Halloween decorations were just a cute touch. Job well done.

I newly moved into the area and was unable to find an emergency clinic in the middle of night in the city where I live. My cat, Vladimir, was in distress and needed to be rushed to the emergency. Luckily the wireless operator was able to find and connect me to the Emergency Pet Hospital of Redlands.
Vladimir did pass away on the way to the clinic and upon arrival Dr. Janet Troxel gently gave me the sad news that no pet parent wants to hear.
The staff, veterinarians, and administration are compassionate, professional, and supportive.
The facility has a wonderful referral for a pet cemetery and crematory which I chose.
Vladimir returned home in a beautiful cedar box with brass name plate and lock and key. In addition I received Vladimir’s paw print with stand and certificate.
I am moving to Palm Springs which also does not have a 24-​hour emergency vet clinic. I have the Emergency Pet Hospital of Redlands locked into my navigation if I ever need emergency veterinarian services again.
Special thanks to the administration manager, Melissa Garcia, Dr. Janet Troxel, receptionist April, and the entire staff.
Highly recommend!

I am fortunate and grateful to have chosen this clinic for the care of my beloved chihuahua. It’s awful when your dog is sick but at least the care provided here was professional and compassionate. Wonderful bedside manners and a thorough explanation of all the procedures made the experience less painful. Thanks Dr. Chae!
Thankfully they were able to make my pup feel so much better without unnecessary tests and medication. I have had bad experiences with other veterinary hospitals where they aim to gouge you.
The front office staff was also professional and courteous.

Took my 12 years old dog to this hospital middle of the night. She was vomiting and very weak, I was so sad and thinking I was going to lose her; however, the staffs and Dr. Chae took her in right the way, and I left my dog overnight to get the treatment. I went home with worries and concerns. Came back 8 AM next day, my dog was doing fine again! I was so happy and pleased! I will bring my dog in again for sure if she ever has any medical problem. Thank you Dr. Chae! Thank you to all the staffs! You guys are the best!

Unfortunately I wish my son would had the same positive and compassionate experience. But he didnt nurses were insensitive and rude… To him and his ill doggie, sadly so was the vet on call, She was very insensitive and just down right condescending with a tone .it could had been bcuz of lack of sleep but that’s what doctors signed up for. He was to tired and emotionally exhausted from keeping watch and caring for his very ill dog… to had said anything to her unkind tone .He was recommended to go,” and they would take very good care of his veri ill dog «, he was told which was far from the experience he had.
Today he told me what kind of treatment he had being there .just very insensitive staff… made my blood boil. I was really disappointed at individuals whom act Insensitive at such distressed moments when u need most support which is why some doctors and nurses Initially become medical professionals.
Sadly some just do it for money or out of boredom due to there rude insensitive tones and demeanor.
I have quite too many unfortunate experiences with rude and Incompetent so called medical professionals. Once again I’m speaking of another bad sad unpleasant experience… but this time I can write a review so others can have a heads up…