Caliber Collision

Caliber was great in keeping me informed on my car status and when it would be ready the customer service was great I have been there more times than what would like after I hit something on 57 freeway they told me it would not be ready in till June 3 but it was ready may 25^th they were quick and efficiently and my car was back fast they did a great job on it

Sadly I had several accidents that led me to experience several body shops. I have to say that my experience with caliber collision has been incredible. They took care of my car in a record time, and they did such an amazing job that it looks like it never happened ! I STRONGLY recommend this body shop. Special thanks to Brian who made this unfortunate accident much more bearable !

I took my late model Volvo S60 to get some repairs after a collision based on the recommendation of Ontario Volvo. The car was at this shop for over a month. You trust the experts and hope they do things right.
Overall, the great experience many people seem to have with the work done by this company wasn’t what I had. My car was returned to me with poor paint work, interior panels scratched & loose, exterior body part missing, welding work being done poorly. This company’s QA/​QC process is sorely lacking. I’ve had to take the car back on several occasions, and their manager has always been courteous & cooperative. I still need to take the car back to address a missing body trim and improperly installed seat belt height adjustment bracket. I lead a busy life and it is hard for me to keep acommodating this establishment’s poor quality work.
If you have a lot of time and nothing better to do than keep finding issues with your repair that require repeated visits to this establishment, then Caliber Collision is your place. If you do go here, or any body shop for that matter, take meticulous photos of every part of your car, not just the areas needing repair. Caliber Collision’s management is A+ in owning up to issues, but the quality of their work on my car has been poor.

Ever heard of Medical Surgeons leaving medical instruments inside their patients… well — at Caliber Collision — their Car «Surgeon» (mechanic) left one of their tools in my door… lol…
First let me state that the people that I worked with at Caliber Collision were REALLY nice people — so this is not an attack on them.
Additionally, this review is really two reviews, the body work job and then the service/​repairs job.
The body work was great and relatively incident free.
BUT, the service repairs side seems to be where it unraveled…
— here is my bad experience with Caliber Collision:
I was referred by State Farm insurance for a very minor «body work» insurance claim.
So, I brought my BMW 328i into Caliber Collision — showed the representative the problems — all good at this point.
Then, I asked the representative about several additional issues that I wanted to take care of — a strange grinding sound in the front end, some signal lights were not working, check the tires, and a window motor wasn’t working.
The representative said he would have all of those issues looked at and that they should be able to handle everything.
Here are the problems I experienced in brief:
1. Mechanic left his tool inside my car door after performing window motor repair/​replacement.
This resulted in me having to make an additional trip to Caliber Collision to have it removed.
2. My representative ignored my request to visually inspect a tire that I asked him to check (I am not a car guy, it looked worn to me — but, I wasn’t 100% sure).
This resulted in the need to make an additional trip to the tire center to replace that tire.
3. My representative ignored my request to check on a strange grinding sound in the front end.
This resulted in the need to make an additional trip to another service center to have it looked at /​repaired.
4. My representative would call me extremely late in the day (like 20 minutes before closing) to come pick up my car — so that if I didn’t leave home right that minute — I wouldn’t make it to Caliber Collision before closing.
5. Each final amount due was higher than the quoted price. Obviously, this is just annoying — as no one likes to pay more than they were quoted.
6. I was asked to sign the paperwork stating that I had «fully inspected the vehicle…» — before they actually showed me the vehicle. When I asked if I could see the vehicle and verify that the work had been performed — the representative looked at me like I was from Mars.
7. To top it all off — upon bringing the car back in to have the tool removed from inside my car door — the «strange grinding sound in the front end» was still there and my representative just drove the car into the garage (ignoring the grinding sound) and then back out into the parking lot after the tool had been extricated from the door (again, ignoring the grinding sound) — handed me the keys and sent me on my way…
In closing — I want to repeat that everyone I encountered at Caliber Collision were REALLY nice people — so this is not an attack on them as people.
But, I did have significant issues and I felt obligated to share my experience.

I am very happy with the service at caliber collisions of Redlands! My car was fixed very quick, Jeremiah was very informative and pleasant to work with, and I am very happy with how my car looks. Would definitely recommend!

Great experience! My car was nearly totaled, but they got it back on the road, absolutely as good as new in about 3 weeks – actually slightly faster than estimated. A couple of minor adjustments were required after I received my car back, and they took care of them on the spot, no questions asked! VERY friendly and professional staff – especially Brian, the service advisor I was working with, as well as the really helpful and personable young woman at the front desk. I wholeheartedly recommend this location for any collision repairs or other work.

Highly recommended, choose this facility due to the positive Unilocal reviews and made the right choice! Had a fender bender, insurance co. gave the green light, dropped off my SUV on a Friday had my car back by the next Thursday good as new. I was in & out of the waiting room fast as well. I’d use Caliber again if I had to.

Got my tailgate fixed here through insurance. Feels and looks like I got a brand new car after the repair! They also have awesome customer service!!!

Had to come in with an insurance repair from minor damage to my hood when someone in a high vehicle backed in to me. I was very worried about paint matching, but they assured me that it would be fine. I was worried for nothing, my car looks almost brand new. I paid a little over the insurance cost to take care of a few dings that were bothering me, and I was very pleased with the results. They were fast and courteous.

I don’t like chain body shops… i’ve never gotten a good vibe.
I only chose Caliber because my insurance company assured me i’d be happy with the quality of work. They knew I was extremely picky and looked closely to attention to detail, they said they’d assure me i’d be satisfied… I was.
Paint matching was about as good as it gets. Panel fitment and alignment was great and the final work on my Genesis Coupe looked great. I waited to see if any delayed quality glitches would arise and I haven’t seen any… i’ve had my car back for a month and a half now.
Their fast and courteous service and close connections with Enterprise Car Rentals meant I was treated quickly and professionally. I’m very happy with the recommendation to Caliber and would recommend them to others as well.

About a year ago my car was repaired here as part of the Honda recall. I had some extra damage on the car, so I paid them to fix that as well.
As far as the quality of the repair goes, it wasn’t bad. They don’t cut corners like at the cheapest autobody places, i.e., to repaint something, they remove all the molding and do a thorough job. Any reputable place will do this. But this is where all the positive stops. The work they do is extremely sloppy. I am a perfectionist so when I took my car in, I took one of their workers and went over every single imperfection on the body of my car and discussed to repair almost all of them. When I went to pick up my car, I found out that they had dinged, scratched, and completely messed things up all around the car. There were deep polish marks in the clear coat; the painted trunk had rough edges, as if the paint was not distributed equally; their workers had stood on the plastic molding in the car and it was discolored and covered in dirt and dust; the entire car and the inside of the trunk was full of heavy dust. This is unprofessional at least, but more importantly, they had chipped the paint on several places on my car and I have no idea what the heck these guys did, but they melted off the tint on my rear window! On top of it all, they had fixed the wrong part of my trunk latch, so it was still not working.
I talked to Kenny, who is the manager there, and his immediate reaction was that none of the damage happened there. And this was despite the fact that I thoroughly went over the car with one of the workers there. They also take photos of cars when they come in and they weren’t able to find any of the damages in the photos from the time when I left the car there. But this evidence was brushed off and explained as if the damage was probably too small to show up in the photos anyway. After some back and forth, they agreed to repair the damages after I said that I will try to take care of the tint myself. The tint was very expensive and had a lifetime warranty. Luckily, the business that had installed my tint was very reputable and 7 years after installation they replaced the entire tints on all windows for free with no questions asked as to why the tint melted like that (~$ 400).
I would give this place a better rating if something else didn’t happen. When I went to pick up my re-​repaired car, Kenny pointed to the two small areas of chipped paint and pointed out their smoothness and the clear coat on top. He said that based on that, the damage couldn’t have happened at their shop since it was «painted over.» In other words, they had basically touched up the paint at those two locations and were now telling me that it was like that before! Kenny himself examined the initial, rough paint damage and didn’t say anything BEFORE I left the car. I had nothing else to say anymore. The bottom line is that this place must be avoided. And if you can’t, make sure you grab Kenny, go through every corner of your car, take video and photo evidence, and only then leave your car for repairs. There is a good chance that when you pick it up, you might have some new damage that wasn’t there before. These guys are not professionals either in terms of the actual physical work or in terms of customer service and integrity.

About two months ago I had an accident and Caliber was recommended to me by everyone that knew about the business. It was the most positive experience I have ever had for something that was not a positive situation. Their customer service excelled any expectations that I could have ever had. During the process the Rep that was in charge of my car called me faithfully every Tuesday and Thursday and more often if necessary to make sure I was kept aware of the status of my car. After I got my car back I had a small issue — they stepped up took care of it making sure I was inconvenienced as little as possible. I would highly recommend Caliber Collision to anyone in need of car body repair.

Quick fast

Came in recently with a friend of mine who was rear ended. Id never been to a caliber collison center but they seemed very accommodating. The girl at the front desk Adriane (?) i think that was her name, was really friendly and even told us about her recent accident she was in and understood our frustration. But i would def say it was a positive experience and if i need anything repaired ill be looking up one of the centers in my area.

5 Freaking Stars… Maybe it was because my truck was hit and I didn’t have to pay a penny, but my experience with Caliber was outstanding. My truck only needed a front bumper and some trim replaced. So the repair was a week exactly. During the repair process I was sent pictures of my truck in different stages of the fix. I thought that was awesome. Overall great experience with customer service.

Had a small dent someone thoughtfully put right in the middle of my hood. To me that’s like a pimple on your nose, I just can’t stand it, not on a 6 year old car that’s otherwise almost flawless. While I was worried about the estimate I might get, in the end it seemed a reasonable price to cure my «pimple.» The work was completed in 48 hours, and the car looks great. To do it right they repaired the dent and totally refinished the entire hood. Brian handled my estimate and the whole affair, and was friendly and likable. If you’ve been to many body shops, this one will surprise you. All the work is kept far removed from the customer space, and it’s a comfortable and friendly place if you need to wait a while. One comment about the other reviews here. One mentions «brush strokes?» Since when are cars painted with brushes? The other mentions wheels — the guy could have replaced only the damaged wheel, or spent some time on the phone or online and located a matching wheel. It’s not Caliber’s fault the wheel is no longer available, and I seriously doubt they put 4 new wheels on without offering options before proceeding. Just my opinion on those two issues.

This place is simply THE BEST! I had some repair work done at another Caliber location about 5 years ago. Over time I noticed the clear on my hood and rear panel had started to flake. I brought my car into this location for inspection and they were nothing short of outstanding from the moment I got there. The gal at the from desk was very polite and made me feel at home. My service rep Brian was professional and never said a negative word. Every comment from him was positive and assuring. Carlos the driver was polite and friendly. Everyone there displayed a high degree of customer care. Lastly, my car looks great. It was done under warranty at no charge! I’d give them more stars if they’d let me!

This place Was referred to me by my auto insurance company. Recently I had my car repair done here. Friendly place. Quality of work I got was mediocre. My headlight case was cracked during their repair. however they said, it was there before and came visible due to cleaning. They do not pay attention detail. Painting job showing up brush strokes.
I would definitely think about taking my car here again for service.

My car is fixed! Caliber ordered the part as promised and had my car in for repair and back to me the same day! Great job Caliber!

This place will scam you! I was a victim of a hit and run about a year ago and my car was pretty messed up. Luckily it was parked and empty when it was hit. Anyway, AAA took it to Caliber in Redlands where they assured me that my car could be repaired and that it was not totaled and my wheel could be fixed. They fixed everything until the only thing left was the wheel. Then they told me that they were wrong and I had to buy a new one and since that particular wheel was no longer made I would have to replace all four which is not covered by insurance. I couldn’t stop them because they already repaired everything else. In the end It cost me so much that it was more than the worth of my car!!!