Babies R Us

Literally one person works here. Worst customer service of all time because there is no staff. I feel sorry for their underpaid and overworked employee. I had to leave because I couldn’t even find anyone to take my money. I will never be back.
I went to Buy Buy Baby across the street instead and had a great experience.

Worst customer service I have ever experienced, no associates are ever around to help and when you track one down (had to do it multiple times) they all seem irritated. Tried to call and order over the phone three times and no one ever answered. Went into the store to order and it took over an hour and then tried to call and check on the status and again no one ever answered the phone. It’s a shame they are one of the only baby stores in the area with a decent selection.
Update: an incompetent employee «placed» my order of a crib, stop by after not being able to get anyone on the phone and turns out the order was never placed, round two: manager says it will be in today, try to call, no answer, still ringing after 15 minutes. Will someone please pull there head out of there ass and run this store.

I’m glad I’m not the only one who realizes how horrible this babies r us is. The employees are incompetent slow and unhelpful.

Staff is really rude, not helpful, and clothes selections for baby girls are very small!

Everytime I come into this store, there are never any associates around! The associates that finally assist you have no sense of urgency, they aren’t too polite either. I usually come here because there are no other stores in the area. The store is clean enough I guess but they don’t usually have enough merchandise… They also had expired formula when I was there last. They need to staff this store better, there are never enough employees and the line tends to get really long. Not to mention when you call them on the phone they NEVER ANSWER!!! And I mean NEVER

If I could give 0 stars I would!!!
This review is for the Redlands location and the company as a whole! The customer service, or lack there of, is unbelievable. From having to beg to get our credit for items purchased on the registry, to attempting to exchange clothes for a larger size and being denied, to orders being placed, confirmed shipped, and then cancelled without our notice due to unknown circumstances, and then fighting for days on end with customer service representatives to have our money refunded for the canceled item, and all in attempt to repurchase the item that was cancelled in the first place! (I realize this was an extensively long run-​on sentence, but I am too frustrated to correct it) I have never seen such incompetence. The fact that they would treat pregnant women with such disrespect makes me sick. PLEASE, do yourself a favor and find somewhere else to buy for your children. You owe it to yourself and your baby!!!

Disappointed. I always shop at babies r us and I’ve bee to a bunch ch of different locations and this one is the worse by far. Clothes are all disorganized and their diapers stock is so empty. I had to go down the street to target since this babies r us had no size 4 in pampers swaddlers. They probably had everything in the back and are too lazy to fill up the shelfs. I know they are lazy or else the baby clothes wouldnt be such a mess. This store does not meet the babies r us standards at all. I felt like I was in walmart not babies r us. I will Continue going to the moreno valley babes r us which is 10x better surprisingly. This store is way closer to my home but if I can’t find what I’m looking for right away there is no point. I had to look through a bunch of racks to find what I was looking for and at that point I didn’t want those items anymore

Employees were not very nice. Things were out of order. When I asked for help i got a glare and sigh. I don’t think I’ll be coming back to this location. The riverside location on day st is much better and cleaner.

Almost took Babies R Us off my registry. They are very much frustrating me, out of stock of SO many items! On Friday my Husband and I went in finally ready to buy many items for baby on the way and her nursery. Couldn’t get the first stroller I wanted. that’s fine, I ended up finding on actually cheaper and better. Went to cribs. didn’t have the first OR second cribs I wanted, so we went on to the third… NOT in stock! Really?! They were also out of even the crib sheets I wanted! And we found out all of this AFTER we finally got help, waited for 20 – 30 mins for it. Employees are nice enough. and it isn’t necessarily their fault, this store is just very under staffed especially for a Friday! I took many things off my registry since they are unavailable and I am already worried about my guests being able to obtain anything I want now! Keeping them on my registry FOR NOW due to already starting the process, their rewards program and there are a FEW things I want that I only seem to able to get from here. Limited options around area, I SO wish that the near by buy buy baby was opening sooner, I would definitely be registering there instead! So Babies R Us: PLEASE stock items more and at the very least take them OFF display when you don’t have them, and staff a few more people!

The travel system we wanted wasn’t in stock near us, so we placed a hold for an item at the Redlands store. Verified with the employee that they had it in stock and had reserved it. After driving for an hour early the next morning, find out the item was sold. Turns out they don’t hold items overnight and didn’t bother telling us, considering it was near closing when we called the previous night. This is beyond terrible customer service. I will go out of my way to avoid this babies r us.

After a busy day of Christmas shopping I dreaded more shopping at babiesrus for some baby items I needed for my grandson. Well thanks to two employees that went out of their way to help me my shopping experience here was awesome. Anthony helped me by getting some baby food they were out of on the shelf from the back stock. He doesn’t even work in the babiesrus section of the store but he still took a lot of time to help me out. Then when I went to check out an employee Kate saw I was waiting in line and instead of clocking out to go home she turned around and got behind a register to help me check out. Kudos to both of these excellent employees that took the time to make sure they offered excellent customer service. Thank you!

The customer service at this store is so hit and miss. We have a 12 month old baby and this is the store we registered at, so we have been shopping here since the summer of 2013. The manager is on top of things, when she is here. Otherwise you can forget about. Need to call them for something? They might not answer their phone. Who runs a business and does not pick up their phone!!! This has happened several times, including as I write this review, 10 minutes of ringing and not one damn person can pick up the phone. This is ridiculous. You people seriously need some competition to get it together.

Customer service is no good!

They dont honor their coupons I have a coupon for 20% off my entire purchase I spent 600.00 and they wouldn’t honor it and it had only one restriction and that was for a breast pump rental which I was not renting I was buying along with a stroller and car seat

There isn’t a babies r us near me so whenever I visit the folks I come here. For a combined babies r us/​toys r us store they have a good selection of baby items. Seems ⁵⁰⁄₅₀ between the 2 stores. I’ve been to other combined babies/​toys r us stores where the babies r us section is only ¼ of the store. Yes, they do have high prices compared to other retailers like Target or Walmart. But I’ve found some great deals in their clearance sections (especially if they are having add’l 50% off). Also, I never buy anything here unless it’s on sale or have a 20% off coupon.

I’ve come here many times to buy items for friends on their baby registries. Only one of those times have I seen a sales associate on the floor that I could ask for help from.
A lot of items shown on the registries are out of stock when I finally find the aisle it’s located in.

WORST customer service EVER!!!
First, there’s no one easily avlbl to help you, if you DO find someone, they pass you on to another person claiming they can’t help you — u will meet AT LEAST 4 people before you are helped, but mind you — that person will be cold & robotic, won’t welcome your questions, won’t bother smiling, will rudely say «WHAT?» if they don’t get your question (as opposed to ‘excuse me’ or ‘pardon me’), will act as if they are doing u a favor, if you ask them one thing twice, they will raise their voice & repeat themselves like you’re old or deaf or something — basically make u feel liek they don’t want your business! To top that, the person who claims to be the expert in the particular dept (baby swings) didnt even know which ones had the electricity option in addition to batteries, and which ones had dual direction modes (THIS IS THEIR JOB, u wd think!) — I frown at their recruitment/​HR dept for doing such a lousy job hiring customer service/​sales people who dont have the knowledge, courtesy & etiquette to do their job right. While we wr leaving, the cashier didnt know how to do the price-​matching, and then she went ahead & rang us up with her colleague in a super hurry to get us outta there before enrolling us in the rewards prog & crediting us for today’s purchase points — when I asked her about this — she asked her colleague how to do this as well! When she was told to cancel out transaction & ring us up again with the card, she just told us to go home & do it online ourselves — coming home, I realized on their site that this cant be done. So i tried calling — was on hold for 9 minutes!!! This was my 1^st experience with Redlands Babies r u & I AM DONE WITH THIS PLACE!

Clean and well put together.

errrr!!! went in to get some things from a baby shower registry (obviously lol). They didn’t have the bathtub, any of the bath accessories or bottles from the registry and there was NO help to be found!!! Ended up finding the bathtub at Wal Mart for $ 10 cheaper!

Oh the baby registry capital. So almost every pregnant woman that I know has been or is registered at this place. Actually I probably will also if/​when I’m pregnant. haha So I feel a bit at home coming into this store. I’ve had to shop for 4 pregnant women this month alone! Seriously, thank goodness for registries!
I love their selection of baby supplies and their cute clothing options. They could have a bigger/​better clothing section but it’s a good start. However, it can be a cute overload for mothers-​to-​be and baby obsessed women.
On a side note… Why is crib bedding so expensive?! It’s almost as expensive as buying a decent comforter set. Crazy…
Oh and no I’m definitely NOT preggo. Thanks.