Als Redlands Boot & Shoe

I went in at around 3 to get my dress shoe’s heel repaired because it was falling off and the store owner told me it would be done by the end of the day. I came in at around 5 to check up and it was done! It also only cost $ 5 and he polished the shoes and got rid of all of my really major scuffs on the shoe! It’s just as new again! I had a great experience here! I highly recommend it and I will definitely be back since I wear down my shoes a lot.

Re-​heeled my boots which quickly wore out. They didn’t bother cleaning them nor polishing them. $ 65, I think they charged me. No «thank you’s», no friendliness, no extra mile. Got my boots Re-​heeled in Santa Fe now for 35.00 where they clean and polish them too. Agh, the IE!!!

I brought in one of my favorite pairs of boots here after the heel and soles were starting to get wore down. I came in on a Tuesday, they were done by Thursday and honestly look brand new. I was extremely happy with the level of service and prices for the new heel and resole ($ 20.00). My favorite boots will now last another season at least and I have officially become a satisfied, repeat customer.

The repair job on a pair of cowboy boots I dropped off was top notch. New sole as requested, good quality leather, expert stitching, and polished at no extra charge. This was much better work than I received from another shoe repair shop. My wife and a friend of ours have also had nothing but total satisfaction with their repairs. The complaints in the other reviews of this business are a mystery to me.

The quality of work on the shoes I’ve brought in to repair were not great. Even after pointing out some things that were not fully repaired, the owner still didn’t offer to fix them or make better.

they are very friendly and can fix almost anything. Dropped off a pair of shoes for new soles and also a pair for new heels. Both were as good as new. thanks for quick service too.

Cheap low quality work.
The materials they use are bargain basement. My new soles lasted several months, perhaps the least amount of time I’ve seen. (The heels also started to fall l off.)The cobbler I used this time commented on the low quality of the materials from just a glance.
No cheaper than a shop that uses good materials either.
Avoid. I don’t normally write 1 star reviews. Especially 1 star reviews on small businesses but this place is a complete rip off.

Mr. & Mrs. Lam are the absolute sweetest, professional, and accommodating business owners out there! In a day and age where major corporations flood the streets with their chains, Redland’s Boot and Shoe repair is a breath of fresh air that offers the old time mom and pop style business. The owner and his wife greet everyone with a smile and honest work. It’s rare to find a shoe cobbler these days with the talent and cheap prices. You can tell the owners put their heart and soul into their business that they have owned for years. They are an iconic piece of history in a historical section of downtown redlands. Where else can you go these days to save your favorite heels, re-​sole your worn out work boots, fix a zipper on your overpriced Gucci (probably fake Gucci for most) and refresh your favorite kicks?
My boots came out looking better than when I bought them with fresh soles (and perhaps soul) and a clean shine!
5+++ stars!

Zipper broke off the (damaged) thread on one of my favorite boots this week, took it in on Tuesday and just picked it up today! Working good and was only $ 10.00 for the repair! They replaced the thread and got the zipper working.
Only street parking, though… but it’s Redlands, so that means driving around the block a few times until a spot finally opens up.
Will return when I have another shoe break. :)

I called in a couple of hours before dropping by and was told my boots could get fixed by the following day. I was super excited, because they’re my favorite pair and I haven’t been able to wear them in a year. I didn’t know who to trust with them.
I show up, find no parking nearby. I parked across the street at the mall and walk across. I walk into the shop, which by the way goes by a different name than Al’s, and wait a couple of minutes. The guy, Al maybe, comes out and takes my babies. They’re bagged and my info is obtained, that’s when I find out I have to wait two days. Bummer!
When I picked them up I paid a bit over $ 10. I was really hoping they were fully fixed, but they had only received a new heel and a face lift (they were super shiny). He did a good job on it, but I left somewhat disappointed since I really wanted a new sole too. Maybe he’ll amaze me next time. Yes, he deserves a next time. After I try the other guys near the Trader Joe’s. :D

$ 8.50 to get my pumps reheeled! What a deal :) No parking lot… If you spot the 30 min spot on the street, grab it!

A friendly shoe repairman in Redlands.